NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Max Dawson
3 months ago
Pretty great service and selection for what I needed when it came to headlight bulbs. Prices were good too. Better than all the other auto parts stores.

  David Hellmann
8 months ago
This store has been good to me in the past. I honestly do most of my shopping online and pick up in store and they've always had the parts ready. Unfortunately today I was swapping out brake rotors I purchased a year ago because they already warped. The first trip there with the front rotors went well and they honored the warranty and let me upgrade the rotors. I tried to come back to warranty the rear rotors but the when I arrived at 6:50 pm the doors were already locked despite their website and front door stating they were open till 7:00 pm. I used to work retail. I remember being frustrated when customers came in right before close. But in my defense my exchange would have taken all of 3 minutes and it really screwed me over because I already had my car disassembled. I had to put it back together and will have to re-disassemble it another day to bring the parts back in to warranty them. At least change the sign on the door and the website if you want to close the store early.

  Nino Class
5 months ago
They really helped me with My parts here even when I had the wrong One's they traded them out for the right One's Good group of guys and Lady's!!!

  Ray Hill
10 months ago
How come this location got all those reviews?!? Let me guess they paid lmaoThey just put me on hold forever worst place around hereGuess my older bad reviews were paid/deleted welcome to fake corporate merica

  Savannah Ford
2 years ago
I just went a bought a battery there. I was thinking of getting just a jump starter, but was talked into a whole new battery. I also went there specifically because the NAPA in my hometown helps replace parts, i.e., tail lights, batteries, anything like that. But after I purchased the battery, I asked for help installing, and the gentleman told me he would find someone. He asked another gentleman to put it in my car, and the second one said that he would carry it to my car, but they don't install. Now I'm stuck with a dead battery installed on my car and a brand new one in the back seat.Other than that, they were both knowledgeable, but I feel like they either should have helped me, or td me from the get that they couldn't install.UPDATE: Turns out they sold me the wrong battery anyways.

  George Clanton
5 months ago
Finally left without my purchase due to not enough help

  Noble Mcgregor
a year ago
The team here is top notch. Great bunch of people. You have to check this place out for you parts needs. They have everything you need to get up and go!

  Quinton Wright
4 years ago
I bought a NAPA brand battery here. It was cheaper than most other batteries of similar quality. Both employees were very helpful and didn't try to upsell me on anything.

  Joshua Collins
5 years ago
Truly a 5 star store. Every time visit this Napa, all of the staff are very friendly and helpful. I big bonus is they actually have mechanical knowledge. (Which is a stark contrast to most of the competitors)

  Andi Pelkey
3 years ago
The Napa staff are miracle workers. My truck had been sitting for months while the shop and I look for a computer. The company the shop bought the ecm from refuses to get the computer remaned and send it back. So I had O'Reilly's look for one, nothing. Both suppliers were empty. Went to the Ford dealership, nothing. Their supplier is closed. Went to Napa and 2 days later they had my computer! Thank you. Y'all are a godsend!

  Rebekah Leonard
7 years ago
We went in today to get a small tool and there was one other person in there. He was already being helped. The other man working behind the counter said nothing to us so we found the tool ourselves. When we went to check out we stood at the counter for quite awhile with no recognition from the man behind the counter. He was looking for some parts behind the counter. The phone rang twice and he walked right by us to answer the phone both times. Nothing was ever said and no help offered. So, we left, went to auto zone down clinton highway near cheddars. We went in, got the tool and checked with great service under 2 minutes. I wouldn't waste your time at napa auto parts.

  J T
6 years ago
Way better than advanced. Got in and out in less than 2 minutes after standing in line at advanced for 25 minutes to try and buy a bottle of power steering fluid while 5 employees walked around the back.

  Alex Cate
6 years ago
Great staff very Knowledgeable, but Did not have the part needed. Said it would take a week to get. Went down the road to the competitor that had it in stock

  Riley Holloway
2 years ago
Went into the store and there were 2 counter associates that watched me stand there and never acknowledged that I was there. They both went to the back as I stood there waiting to be helped. I turned around and walked out. Terrible customer service!

  Richard Hayes
11 months ago
Not helpful if you have a AAA battery! I will not be back for any of my automotive needs.

  Eddie Collier
3 years ago
Went in for an item on a new ad.Product was not out , but they new where to find it and brought it out quickly. Great service.

  Matthew Brooks (Route 222)
5 years ago
The employees are extremely nice and very knowledgeable. A few other parts stores in the area but I highly recommend here

  William Fairchild
9 months ago
Good service, decent prices!

  Gary Flynn
4 years ago
Worked out well. Bought brakes and rotor kit and got it cheaper than the app quoted it. Thanks for the great deal.

  Jack Rudolph
6 years ago
They price-matched a more expensive part to the cheaper one I ordered when they were out of stock. Very helpful employees

  Chad Moses
2 years ago
Great guys on the counter and phone service was awesome then I called in.

  Tim Fitzpatrick
6 years ago
Great management. Mike is one of the most helpful parts professionals I have had the pleasure dealing with.

  Matthew Hackney
7 years ago
Always friendly and helpful. One of my favorite auto parts stores.

  Lorde Vitucci
a year ago
Professional employees. Answered every question then some. Learned alot from these guys. ThanksI went for paint.

  Randy Boling
5 years ago
Great service always friendly and very helpful with getting you what you need!

  John Thacker
4 years ago
Pitiful service. Ordered a part that was supposed to be in at lunch, went to pick it up and they forgot to even order it. Cost my customer 3 more days without their vehicle.

  Carmine Barone
3 years ago
Always great quality on parts and very good prices.

  Luke Mills
6 years ago
Always a vast selection of parts. Great quality aftermarket belts and hoses.

  Catherine Petrillo
6 years ago
Very helpful, friendly and even helped me put washer blades on!

  Joseph Buckles
4 years ago
They are Awesome. First in service,quality and price.