Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ace 23
3 weeks ago
5+ Stars. Absolutely amazing. I can't even imagine taking my Audi to any other shop from now on. Wes, the Service Manager, is extremely honest, kind, relatable, courteous, and very upfront and honest. They are fast, the best prices, and the best work. High recommend to anyone with VW or Audi.
Brennan Goodman
5 months ago
Been here twice: once for a check engine light, another time for an oil change and inspection. I am moving away and I'm heartbroken I will not be able to use their services again since I felt so comfortable and reassured they would do a thorough job on my car. They're upfront about an estimate, which is thorough and detailed. I love that they'll keep samples of really bad oil for client education (not in my case but I saw them on the counter!). I think any VW and their associated brand owners should strongly consider this shop!
Brian Andrews
2 months ago
Did a great job replacing my oil cooler and resealing everything related. Found a shorted and messed up heater core solenoid valve and was able to replace that as well. Was getting oil in my coolant and they were able to quickly diagnose and repair my 2015 gti.
rsmith71
3 months ago
Great service! I went in for a couple of issues on my VW. They were able to fix the first without problem and called me to relay the second issue was an easy fix (and did not charge).
Kathryn Boh
2 months ago
This place is a rip off. Years ago they used to be honest and reliable but the last few times I used them they charged me thousands of dollars and never fixed the issues. They just had keep bringing my car back and then charging me more. I found someone else that found the problem and fixed it for 300 dollars. Haven t had a problem since. Beware of these guys.
Melody Bailey
2 years ago
Great service. Great price. Great people. I couldn't asked for better! My jetta lost power steering after a critter chewed up some wiring. I was able to have it towed to MF, get it repaired, pay over the phone and pick up the vehicle that evening. I highly recommended this shop for all VW needs! They are top notch!
Rebecca Clark
4 weeks ago
Wes Wilson and the staff members at MF Auto quickly diagnosed the issues with my VW! I am grateful to them for their integrity!
Jon Dhaene
6 months ago
2018 VW Golf. Hands down the friendliest and most transparent experience I ever had at a mechanic shop. I'm still fairly new to owning a Volkswagen and the guys at the front desk were super knowledgeable about my car and the prices are way more competitive compared to taking my vehicle to a dealership. I originally went in to service my transmission as I thought my car had a DSG. Turns out it doesn't and the type it does have doesn't require it to be serviced until 90,000 miles. While I was there I mentioned that I was interested in tuning my ECU to stage 1 and had already preemptively installed the needed bolt-on modifications. Not wanting to leave the guys high and dry since they had already ordered the parts and to do a transmission services I agreed to hold off on the transmission service and flash the ECU. The guys at MF Auto really made the car come alive. They're all fellow Volkswagen enthusiasts who get it and not a soulless dealership just out to turn a profit. Moving forward I'm taking my car solely to these guys for any service I can't perform myself. The waiting room is nice and the guys at the service desk are happy to talk shop and answer any questions you may have about your vehicle with a thorough explanation of your options and pricing. Wes in particular is a wizard when it comes to the Golf/GTI platform. If you're a VW or Audi owner I highly recommend taking your vehicle to these guys and skipping the dealership. Based on my own experience and other reviews this shop is probably one of if not the best in the Southeast when it comes to keeping your German auto in top performing shape like it came off the lot or of your looking for an experienced tuner to really tap into its potential.
Matthew McCauley
5 years ago
I've dealt with MF Auto quite a bit and all my experience has been top notch. Now they are quite a busy operation so you be aware of that and have some patience. They've struggled to call me back at times, however I again understood that they are busy and they were always available when I would call. One of the cars they got running for me was a VERY problematic CISe fuel system drive 1989 MK2 Jetta. It took forever because it was a project car and needed some special attention. Well what do you know, the 1.8 16v was incredible after it was all done. It was so much fun to drive, however I gave up on the car and sold it to buy another car which I bought from MF Auto. I will even say that I bet they stayed after when their shift was over to work on my mk2 Jetta.Now I recently bought a car from them to replace my mk2 Jetta. I purchased a VW Passat Wagon which I absolutely love. They have not only replaced a good 2000 dollars worth of parts before they sold it to me (maintenance), they offered a warranty, and have been making sure that everything is right on the car. There was an issue with my headlight wiring and they purchased two new headlight harnesses for me and put them in for me. There was also an issue with the axle that was put in before they sold it to me. The axle turned out to be bad from the factory and they immediately bought me a new one and installed it also.Now, car repairs are expensive and I'd say MF Auto at times can be expensive just like any other ASE certified mechanical shop / Auto sales shop / Parts dealer and REVO software etc dealers. However, with MF Auto you get what's called ENTHUSIASTS. People who care about nice VW, Audi, and Porsche's as well as vehicles in general. Am I biased? Yes I am very biased towards people who know what they are doing and do good work.Matt Ford has tons of knowledge and hires good people. He might own the place but I've seen him multiple times wrenching on the cars.Awesome people. We've bought 3 cars from them in the last 5 year's.
king larose
6 months ago
2013 TDI, these guys knocked it out of the park. I've been to two places before I found them. I've been without my car for over a month and the places I had it at kept "suggesting" to fix this and fix that and maybe it will work. I took my car here and they figured the problem and actually fixed it. Thanks to their in depth invoice and notes the places I've been taking my car have just be destroying things like my air box housing is cracked from ( Harper) fuel filter screws are stripped out and windshield wipers are not aligned correctly (car fixx). Harper was trying to push a new ECU on me and MF tested all they could and found no issues with the ECU. Car fixx drilled out a wheel speed sensor and drilled right into the wheel bearing, which I had replaced at MF, car fixx claims they didn't damage anything even though they are the only ones that were in that area. I would recommend MF auto to anyone. I know my car will be coming back here for service!Services: Electrical, Auto engine diagnostic
Andrew Irwin
7 months ago
Great experience from initial phone call to picking up the keys when my car was finished. Each worker thoroughly explained what was going on and how they were going to fix everything. At first it seemed like the issue my VW was having was all over the place with several potential factors but with their expert experience were able to diagnose the problem and fix it in a timely manner.Service: Auto engine diagnostic
K Daniels
7 months ago
Needed some work done on my son s car before the Fall semester at UTK began, these guys got the car in quickly and the problem taken care of!Wes is the friendliest and most knowledgeable Front Desk guy I have ever interacted with at an auto shop. He is a pleasure to work with Service: Auto engine diagnosticService: Auto engine diagnostic
Jim Hickman
4 years ago
These guys went the extra mile for me. I was not the easiest customer, yet they made me exceptionally happy. Amazing knowledge, stellar customer service and detailed work on my '15 Golf TDI. The suspension package and other items performed make me smile every time I drive! The pic is me right after picking it up!
Tim White
4 years ago
Very pleased with the whole experience the finished product is awesome and looks great the staff was super friendly and knowledgeable will definitely be back/ update went back to MF auto and got the pops and bangs flash added car is stage 2 and sounds good
Zac.
a year ago
I've used this shop many times for my Touareg. Their prices are high and at one point they had my vehicle for over a month for diagnostic, but they did not charge me for the part. They do quality work. Wes at the front desk does a good job on keeping you informed. I recommend some type of online system that keeps customers up to date on vehicle status and includes photos of the process as well. It would make it easier for invoices too where you can pay online.Services: Electrical repair, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Oil change
steve yuhas
a month ago
I felt that the staff was extremely competent and I never felt that there was anything done that was less than honest.
Caleb Griffin
6 years ago
I did a lot of research finding a shop I could trust with my CC. I settled on MF after calling in and discussing what I wanted, and their staff has been extremely patient, knowledgeable, and understanding of my budget. I drove from Murfreesboro (3.5 hours) to see them and couldn't be happier. The next day I had a co-worker immediately look them up for a tune on his A6 based my experience.Work done at MF:-APR stage 1-Lowered
Storyteller Donny
a year ago
Fantastic all around. People working there. Timely completion, and price was way less than dealer. They fix them. No tricks or games.I went to a V W dealership because our yellow bug wouldn t stop quickly. They said flush the system but had not clue to the problem. I actually had an accident, due to this vacuum hose brakes issue, But M& F caught it on the first look diagnosis! I spent more on a car repairs than the blue book says it s worth and I m happy about it!Services: Auto engine diagnostic, Oil change
Brian P
a year ago
Fantastic work and customer service!Took the VW in for problem, they clearly outlined what it would take and the cost for the fix, and then looked into some other issues I was having and then went through various solutions/costs.Great repair job! Highly recommend They are the best MFers ever!
know me
3 months ago
Wes and the guys are the best! Always help my wife and I with a great attitude and knowledge.
Nick Sweeney
3 weeks ago
Only place I like taking my vw. Great customer service and really good about getting you in and out. Highly recommendService: Transmission repairService: Transmission repair
Jared Anderson
11 months ago
Excellent place to get your VW, Audi or Porsche serviced or modified. Incredible service advisors that care more about the customer and helping them make the best decisions possible about repairs and maintenance.
Bob Atkinson
2 years ago
Great repair shop for any Volkswagen Audi Porsche owners. Reasonable labor charges and excellent mechanics, honest and thorough. Wes and Joe is they're highly experienced front-of-house service reps there, that I always enjoy talking with and learn something new about my vehicle which is a 2009 Audi A3 Quattro with 216,000 miles on it. Highly recommended.
T.J. Blevins
a year ago
After calling every shop in town about my jetta's ignition and being turned away I found MF Auto. They are courteous, professional, honest and fair. They care about what they do and it shows. I highly recommend them.
Scott Garris
a year ago
Great experience. Had an oil leak, they diagnosed issue and quoted me reasonable repair cost (new oil pan, old one damaged). Also redid rear breaks. Quick repairs at a fraction of the cost at a dealer or other shops. Front counter team was friendly and informed. I have found my mechanic shop! Give them a try.Services: Auto engine diagnostic, Brakes, Oil changeServices: Auto engine diagnostic, Brakes, Oil change
Matt Sidwell
11 months ago
MF Auto has always gone above and beyond. I have been a customer for 10+ years and have never been disappointed. Knowledgeable, professional, and efficient. Customer Service is always impeccable.
Roberto Mejia
a year ago
I drive from Atlanta, GA all the way to Knoxville just have my VW's checked and fixed at MF Auto. They are very knowledgeable and I am very happy with their work. I highly recommend them. I just wish they would be closer to me.Service: Auto engine diagnosticService: Auto engine diagnostic
Erika Reinthaler
2 years ago
They live up to the hype. Diagnostic and repairs were almost half of what the VW dealer recommended. Straightforward and competent. The only mechanic I ve ever worked with whom I trust. My dad says the same thing, which is actually a more legitimate recommendation than my own.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil change
Josh Marshall
a year ago
MF Auto performed work on my car I had been putting off for years. I wish I would have visited them much earlier! They were professional and great to interact with. My car runs great!
Geomo
2 years ago
This shop did a wonderful job with my 2013 Jetta Sportwagen TDI. It needed a new timing belt, a coolant flush, and a new heating core as well as a few small things like door noise, and reattaching something. They quoted me a price for the major stuff and stuck to it.After I drove off of the lot there was an issue with a coolant leak. I called them and they fixed it, as well as giving me a loaner car for the day until it was done. They were polite and courteous, especially Wes who I regularly spoke on the phone with.I highly recommend this shop.Services: Air conditioning, Oil change