Mazda of Knoxville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Miranda Brakebill
a week ago
I had a very good experience at Mazda of Knoxville. My sales lady was Maria and she was amazing and very knowledgeable. She helped me set everything up on my new 2024 Mazda cx5. She went through the whole process of teaching me what I needed to know about my car. Eddie which is a manger very friendly and very helpful. Hunter which is finance was so nice and helpful by explaining things in detail. By the time we went through it was to late for me to go home and get my trade in so I had to come back the next day to pick up my car which happened to be Maria s day off and she specifically came to give me my keys. I totally would come back and buy another vehicle especially from Maria. This truly was a very pleasant car purchase.

  Mark Littleton
3 months ago
Had a fantastic experience today at Mazda of Knoxville! My wife and I bought a 2024 CX-5 in Soul Red Crystal with Parchment interior. Just a beautiful combination! But right up there with the beauty of the vehicle was the quality of our experience with the staff. From the GM, Karl Ackermann, to our salesperson, Jordan Shirley, down to the Finance Manager, Jake, everyone was so friendly and helpful. We haven t had many auto purchasing experiences that were this smooth, and dare I say, enjoyable. A lot of that was due to Jordan s great personality. He s just a pleasant guy to talk to. I highly recommend him, and the entire dealership. You simply can t ask for better people, better vehicles, and a better experience!

  Matt Spooner
a week ago
I had a great experience purchasing a used car from Mazda of Knoxville. Maria and Hunter worked very hard to get me into the car that I wanted. They did not try to sale me anything that I didn't need. This was the fastest, easiest and least stressful car purchase that I have ever had. I will be a return customer.

  Caralee Shapero
7 months ago
Absolutely enjoyed our car buying experience! Every one was very helpful and friendly! Tyler Haynes was the best! He really listened to what we wanted and got us into the best car! We TOTALLY LOVE our CX5! It is a joy to get in and drive it everyday!

  Ray Stutzman
a week ago
Just purchased a new 2024 Mazda CX 5 from Mazda of Knoxville with the Costco buying program.What a pleasant experience already having the price negotiated and getting 50% off accessories/ install! Petr was our Salesman.He was very informative and not pushy.Oscar Smith (General Sales Manager) is "Top Notch" and is THE epitome of what good customer service is ALL about! With the quality Mazdas/service we've purchased here..why would we go anywhere else!

  Matthew Gardmer
a month ago
Called to get some parts. First the prices were outrageous.second the supervisor was not friendly and rude. Called a Mazda dealership 200 miles away to get lower prices, part numbers and quantity, and much friendlier service. 80.00 dollar difference with no hassle or attitude. Will never use this Mazda dealership again

  larry canter
3 weeks ago
Great experience. Found the perfect car at a great price. Maria (sales) was fantastic to work with and extremely helpful and knowledgeable about all of the Mazda vehicles. Jerich (sales manager) went above and beyond to help work a deal that was right for us. Jake (business manager) worked some magic on interest rates - I m not really sure how he did it. The bottom line is the Mazda cars are great, the whole team at Mazda of Knoxville was professional, and we left with a great deal on a very nice CX-90. I highly recommend Mazda of Knoxville !!

  Jackie Wilson
3 months ago
My husband and I had a great experience at Mazda of Knoxville last week. We were shopping for a new to us truck and found one at Mazda that we really liked. From inquiring about availability all the way through to the sale, Jordan Shirley was a joy to work with. We never felt pressured during the process and Jordan was courteous and patient with us while we weighed all of our options. I would highly recommend Mazda of Knoxville and ask for Jordan!

  Catelyn Webb
9 months ago
I had an amazing experience here definitely worth 5 stars! Bryan was an incredible salesman and so friendly. As a first time buyer, he really made my experience something to remember. I cannot say thanks enough to him, especially since he dedicated so much time and wonderful energy for me. Jerrich and Ben were also incredibly helpful and nice to me during this time. I came here just to look and left with an awesome new car. You re really in good hands coming here!

  Jeff Mutch
3 weeks ago
I can t express my gratitude enough to Amber in the Mazda service department! She went over and above to get us back on the road quickly! We were traveling across country to Virginia, and we re on an arrival deadline. She squeezed us in right away to replace an alternator the morning after we were towed in. She took an interest in our plight, and was so very helpful. Thank you, thank you, thank you. Amber, you are an angel!

  Rebecca Treen
a month ago
We had an awesome experience. I have been purchasing vehicles for 40 years and this was the best car buying experience I have ever had. Petr Voyku is an amazing salesman, helpful, knowledgeable and not pushy. The finance manager Hunter Casto was very friendly, and helpful.Great overall experience

  Jim Rosenberg
2 months ago
Brought my 2019 CX-5 to the dealer for 60k scheduled maintenance (I have been bringing it here for scheduled maintenance for the last three years). They simply didn't do the work, only changed the oil. Didn't do full inspection (no video showing inspection, no checklist delivered to me), didn't rotate the tires (explaining the tires were good so no need for it, even though you rotate tires to prevent uneven wear not in response to uneven wear!). After 90 minutes there I didn't have more time to wait for them to do the proper work. Service agent acted put upon the entire time. I talked with the GM who apologized and promised to have Service call me to arrange a time for me to bring the car back so they could complete the correct work. Unfortunately, that never happened.

  Judy Hanley
3 months ago
Our son suggested we test drive a Mazda and so we met with Maria Yanni. We test drove Mazda CX-5 ! We needed thorough guidance on most advanced features since our previous car was 12 years old. The functionality and safety features are mind blowing and Maria patiently walked us through everything as much as needed. We bought a Carbon Edition and we love it! Maria is keeping in touch with us to make sure we are happy and to call her with any\all questions. A very fine dealership with exemplary staff. We highly recommend.

  Tricia DeLeonardis
8 months ago
I made a huge mistake, by accidentally locking my keys in the trunk of my 06 Miata! After having a guy come to try and get my car open, and realized I needed my trunk open, he failed failed, and was just a guy who knew how to get in cars by the door. He couldn t help me. Big waste on of time and money .When I called Mazda of Knoxville, and I talked to Rob, he absolutely made me feel confident that all I needed to do was come in , and he could help me!! He took my VIN number and assured me that a key could be easily made.Later , when I arrived, he informed another man, that he already had my info , so they were going to make a key for me. But since I was only getting into the trunk, they said if I wanted , I could just have a generic key. I had no idea that existed. They saved the day, and didn t even charge me for the key!! THIS IS THE BEST PLACE For OUTSTANDING SERVICE!! I grabbed a handful of his business cards and I will be handing them out at Miatas at the Gap gathering we have every first weekend in August for the last 27 years, where over 1000 registered cars drive The Tail Of The Dragon( 318 CURVES IN 11 MILES) , and other great roads in the area!! Being from Florida, if ever I need anything for my car, I will absolutely buy my parts from Rob and his staff at Mazda of Knoxville!! !!Thanks Rob, and staff for making me feel better for my big mistake!!

  Wanda Barbaccia
a month ago
Maria Yanni, our sales advisor, was extremely kind, and attentive to our needs. We custom ordered a brand new cx90 and love it! If you want someone who really cares about her customers, I urge you to see Maria.

  Mark Altier
2 months ago
Jerich Marine and Maria Yanni helped us find a late-model Mazda SUV for our daughter and grand-daughters returning from a USAF tour in Japan. Maria walked us around the car that caught our eye and explained some of the tech integrated to get us started. GREAT service, great care, and great professionalism! Mazda of Knoxville is unbeatable!

  Kaitlynn Burton
3 months ago
Best car purchasing experience in my life!! Austin Smith is great to work with! We will definitely be back if we decide to get another car in the future!

  Elizabeth Hester
4 months ago
Had a wonderful experience with Maria as my dealer! Was able to trade in my 2020 cx5 for a new 2024 cx5 with ease. My previous car I also got from Mazda too and I ve had a great experience both times close to 4 years apart!

  Trent Coleman
5 months ago
Wanted to take some time and thank everyone at Mazda of Knoxville for the buying experience I had. Worked with Jordan who was very enthusiastic about the Mazda brand and willing to answer any questions I had. The process was easy and I left feeling good about my purchase. From the lady that greeted me in the front all the way to the young man who cleaned the window stickers off the car everyone was very professional.

  Ash K
4 months ago
Everyone was so kind! I took my car to Walmart in Lenoir city and they absolutely messed up my car and got me stranded on the side of the road! Had my car towed to Mazda to see what was wrong with it and the Mazda techs sent videos of the car inspection and talk through what they found and what was wrong. Took my car in the day before thanksgiving and I got it back in a few days. Overall turned an awful experience to something not so bad. Thank you to nice receptionists and techs for taking care of my car!

  Ryan Heatley (larriice)
6 months ago
We had a great car buying experience! My wife and I recently purchased a Mazda CX-5 2.5 T from Mazda of Knoxville.I would highly recommend asking for Jordan Shirley, as your sales person. He was fantastic and made the entire experience easy. He is knowledgeable, kind, and positive. He was able to answer all of our questions and also went above and beyond with our requests!I initially had a lot of anxiety about buying a car from a dealer, but thankfully it was a smooth process with low pressure.We also had the window tint replaced as part of our purchase agreement. It turned out great and they honored everything we had agreed on. The service department was extremely friendly and easy to work with!

  B Jones
2 months ago
We had the best buying experience purchasing our Cx5, this is our 2nd Mazda purchase from Mazda Knoxville, Maria Yanni was fantastic to work with! All the staff are great to work with, I highly recommend Mazda of Knoxville!!

  William Barnett
3 months ago
Just purchased a CX 5 from MARIA at Mazda of Knoxville. She is phenomenal and took care of all our needs. Ask for Maria for your new Mazda or pre owned vehicle!

  Janae Hendrickson
a month ago
Had a great experience with the purchase of my new 2024 Mazda CX5 I purchased this week. Thank you Maria for all your help! Love my new car!!

  Phil Barbaccia
a month ago
Maria Yanni was great in every aspect from the beginning to end of our car buying experience. We love our new cx-90 and we love Maria.

  Brooke Hubbard
2 months ago
Maria Yanni and Eddie of Mazda Knox were amazingMost quick and simple trade we have ever done they have great vehicles and Mazda has great Interest rates go see them ask for Maria

  Riley Burton
3 months ago
Very smooth and stress free purchase. Austin Smith is the best around. Hands down best experience at a car dealer. Great job

  Victoria Emery
3 months ago
Loved Maria!! She was helpful and fun. Loved hearing her story and fun attitude. Super excited about my new Mazda.

  Juliette Kesterson
2 years ago
Always greeted with a smile. Regularly visit for car maintenance. Waiting area is spacious with snacks and beverages. Staff tries to be as efficient as possible so that your wait is minimal. Great service coupons available. New location is easy to get to and an upgrade from the last spot.

  Tiffany Cary
8 months ago
The purchasing experience at Mazda of Knoxville was hands down the best we have ever had. Lucas Branch did an exceptional job guiding us through each step of the process. He is friendly, kind, and willing to show you everything you want to see without any pressure.Everyone we interacted with was friendly, professional, and excited to help us find the perfect car for us. We have had several not very pleasant car purchasing experiences in the past and Mazda of Knoxville didn t do any of the things that I was on the lookout for.