Marshall's Transmissions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Thomas Wenning
a month ago
Absolutely top notch folks, honest service, and reasonable price!The only downside is that you have to wait. I had to wait nearly two months to get my truck in to been seen and then it took about another 3-4 weeks before hearing anything (granted, it was when Knoxville got hit by the snow storm and they understandably got further backed up).That said, they did a fantastic job of getting my truck back up and running. Plus, the price to fix it was completely reasonable and fair.While the wait was long, I m definitely glad I did! I can t recommended these folks enough!

  E.S. Oliva
a month ago
These folks are awesome!I called on a Friday during the lunch hour and left a message, and Kim was quick to get back to me when she returned; as luck would have it, they had a cancelation the following Monday, otherwise I would have had to wait until April for an appointment! The shop has a convenient weekend key drop-box, and I was able to leave it overnight on Sunday for them to look at first thing the next morning.The team was quick about performing an inspection, and after TWO test drives they weren't able to identify any issues, to which I was informed that they DON'T charge for inspections/diagnostics and that I wouldn't need to pay anything for the "service". The car was ready for pickup by 7:30AM Wednesday morning, and Kim was even friendlier in-person than on the phone.I would HIGHLY recommend taking your vehicle here for any transmission work (assuming they have appointments available)- thanks for taking care of me!!!

  David Corum
2 months ago
A great experience on getting the automatic transmission on my Chevrolet truck rebuilt. Steve, Kim, and Josh were great to work with. Great service, communication, and a very fair price.

  BLUE RIDGE Safe Rides
2 weeks ago
"Extremely disappointed with the service I received from [Company Name]. I thought I was getting a good deal on my transmission repair, which cost nearly $4000. However, just 600 miles after the warranty expired, my transmission failed again.To make matters worse, when I reached out to the company for help, they told me I would have to have it towed back to them at my own expense, and they might work on it. The tow cost alone would be $700 to get it from Blue Ridge, GA to Knoxville.I'm left feeling frustrated and taken advantage of. I would not recommend this company to anyone. Buyer beware!"

  David Burger
5 months ago
This Business has always been super Honest and trustworthy. Twice we have had a van checked for transmission. Turned out to be other issues. They did not as some places would do and do services that are not needed, however they advised as to what the issue was. Awesome group of people.

  Matt Coker
4 months ago
I've had one vehicle's transmission rebuilt here and it lasted another 100k miles. Now, I took my second vehicle in and the owner, after having drove it 20+ miles himself, recommend I actually wait on having the transmission rebuilt. I appreciate their excellent work and forthright honesty.

  Stephen Ellis
4 months ago
We had had them do service on a few of our cars over the years and they have done great work. They also have been good to tell us when it was just a small thing when I expected it to be expensive. There aren't many honest businesses these days, so it is refreshing when you find one.

  Chad Moses
2 weeks ago
Awesome Shop!The best and there knowledge is outstanding!Good Work!

  Jeff Bowers
6 months ago
I've received nothing but the best customer service from Marshall's Transmissions. I really think they go out of their way to earn your business. They are always super friendly and helpful. I wouldn't trust my transmission to anyone else but Marshall's. They will even test drive and check you transmission fluid for free.

  Tom Payne
11 months ago
This business was recommended by my regular auto mechanic when the automatic transmission in my truck would not go in reverse. Marshall's overhauled the transmission. I had subsequent problems with it shifting and downshifting too aggressively. Took it back to Marshall's and they serviced it under their warranty. It now works perfectly. Thank you for putting me at the front of the line and fixing it!Service: Transmission

  Christopher Nakemo Wren
10 months ago
Transmission rebuildOK took 3 weeks. But a Ole family owned business. 100 miles in , I am happy12 grand/months miles warranty. $2400 bucks. Other Google c9sts 3600-5600.Can't beat them.

  Elizabeth Minor
a year ago
I highly recommend this business!!! My daughter was having trouble with her car and I live out of town. They told me they were very busy and it might take a few days. They literally had her car fixed the next day and they were very professional to deal with.I am very appreciative for all their help and their honesty!

  Kasen Akins
7 months ago
They did a fantastic job overhauling my transmission in my gmc envoy. It runs great. I would recommend them to anyone.

  Maurice Brewer
a year ago
Had my transmission repaired there a few wks ago. They told me it might take a while because they were really backed up on orders. But they had my vehicle fixed and ready in less time than they quoted and for a really reasonable price and it drives amazing thank you. Much thanks to Kim and all the hard working guys at Marshall's Transmission for a great job.

  Cynthia
a year ago
My auto mechanic does not service transmissions but their diagnostics determined I had a transmission problem. After asking around, Marshall's Transmissions was recommended to me. Although they are quite busy, they were very friendly and accommodating, diagnosed the specific problem, ordered the part, and fixed the car. I didn't feel like they did more than necessary, and the couple of other customers I ran into there seemed quite pleased with the place. I highly recommend their expertise.Service: Transmission

  Justin Kennedy
a year ago
We had a fantastic experience at Marshall s. Their quote was very fair and finished sooner than expected. Our cars back to running normal again!

  Billy Dison
a year ago
Marshall's Transmission was amazing... They did a great job on my 09 Jeep Wrangler. We had a little hiccup but brought it back in and had it running better than new. I would absolutely recommend them for your transmission needs.Service: TransmissionService: Transmission

  Ronnie Bowling
2 years ago
Never any fun when your truck breaks down, but glad I took mine to Marshall's transmission . They kept their word (very important to me)and actually got me back on the road a month sooner than they expected. So far so good on the work,not worried though with the 12months 12k warranty. Will use them in future if I need to.

  Brian
5 months ago
Only place in East Tennessee to take your transmission issues. Steve and his crew are the best

  Randy hobbs
a year ago
My 2003 Chevy needed the transmission rebuilt. I had them do other work before, I did not even check with other shopsThere is a reason Marshall's has been in business 50 + years.Because Steve and he's staff do the job right the first time ,every time ! Great "Mom Pop" shopService: Transmission

  Scott Starbuck
2 years ago
We had our 2010 Impala transmission repaired here. The car had quit moving and we had trouble just getting in the driveway after going a short distance. This was back in July 2020 and so far it has been good. They came highly recommended by Moore's Garage who I take most of our car and truck work to. Moore's is also highly recommended. Joe Moore has always done good work with fair prices.

  Katelyn Carden
6 years ago
In 2015 my transmission was shot and they rebuilt it for a very reasonable price and very timely manner. Excellent warranty, too. I've had no problems with it since, and mechanics are always shocked when they open my hood and see how great my transmission looks. I drive a 2002 corolla! Highly recommend!

  Carey Underwood
3 years ago
We had is some miscommunication apparently. They did get what I asked done but only after i called just before closing because i had not heard from them all day. Glad I was able to pick my car up as i had to have it and it ran when I got it in and they tried to tell me on the phone it did not. Needless to say i was happy with price and got what I wanted done it was just nerve wrecking.

  David Schneider
2 months ago
Great to work with..totally honest and fixed the problem.

  Theresa Ledford
3 years ago
Marshall's was great! They worked with me on payments and when they discovered another problem with the car, they only charged me for the part, not for labor. These guys are really nice. I highly recommend them.

  Todd Hager
4 years ago
We recently moved to Tennessee, our truck's transmission began to fail. Being new to the area I began calling diesel repair places. Most places use Marshall's Transmission, so I called. Glad I did, these people have heart. They were honest, courteous and put up with my dozens of questions. They worked fast and got our transmission completed faster then expected. I don't know transmissions but I know customer service. It is getting harder and harder to find true integrity in this day and age. Excellent work and as professional as it gets. Our truck is the heart of our food truck business and down time is devastating for us. Highly recommend. Todd and Kelly

  Derek Barnes
2 years ago
Very honest and helpful folks! I took my 2006 Dodge Dakota 4x4 truck here after the automatic transmission suddenly started having very hard shifting issues and sounded like it was just about to go completely bad. After a lengthy test drive by one of the guys there he called me outside and asked me if I had noticed the engine idling inconsistently, which I had. He said that he thought there was a good chance that the bad idle was the cause of my hard shifting problem and that I should go to an engine shop and get that checked first. He was 100% correct! It turned out to be a throttle position sensor that cost $50, and it completely solved my idle issue AND the hard shifting issue. Thank you Marshall s Transmissions!Service: Transmission

  Eduardo Padron
3 years ago
Marshall's has been around for a long time because of quality service. It is not flashy or fast repair place but their work is the best in Knoxville. Both of my vehicles have been serviced there and have had no problems with the work.

  Sonya Chouamou
4 years ago
Good people. Client satisfaction is their priority. However, they are very busy and your car could stay there for more than a week depending on what's your car issue.

  Brian Lundberg
4 years ago
Wonderful and knowledgeable shop. Do fantastic work for fair price. Had Silverado's drive shaft and rear transmission fixed, and recently Forester's cvt valve body replaced. Everything runs great after being at Marshall's!