Knoxville Ultimate Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Perry
2 months ago
Great place!! They were able to fix my truck on a Saturday and did a GREAT job. Super nice people and know their stuff and explain what they are doing clearly. They even allow well behaved dogs inside... I am definitely going back.

  Justin Loss
2 months ago
Rodney is top notch! It s hard to find good honest mechanics these days. When you do it s a game changer with car maintenance and keeping your car own the road. He goes above and beyond. Even gave me advice regarding a car purchase to make sure I didn t end up with a headache! Can t thank him enough!

  nathan burns
3 weeks ago
It's hard to find not only quality work but great honest people when it comes to the automotive industry, but the guys at Knoxville ultimate automotive are truly top notch. Everytime I dropped my 2013 Toyota prius off here I know the work will be done fast and efficient. I can't say enough great things about the owner Rodney. His staff and him all go above and beyond anytime I drop my car off here. If your looking for great service I highly recommend Knoxville Ultimate Automotive.

  Steve Harris
3 weeks ago
Prompt to get started on my car when I arrived for the appointment.Professional when explaining the problem.Reasonable price.Brakes feel great now.

  Merissa Malone
3 weeks ago
The technicians at Knoxville ultimate automotive have always been honest with me about repairs my car's needed or not needed. The cost of repairs has been fair and reasonable.

  Aaron Myers
2 months ago
Steve and the guys at KUA were great. I had shorted my battery causing damage to some wiring. I dropped off my Lexus GX460 around 8 and they had it done by 4. Great price and extremely friendly and helpful. I would highly recommend them to anyone with a Lexus/Toyota. They also specialize in Honda/Acura.

  Angela Hoffman
a year ago
Best of the Best that s Knoxville Ultimate Automotive when it comes to car care for our Hondas! We ve been clients of Ken and Steve for 12+ years, consistently taking our various Civics, both hybrid and regular transmission, over that time. We do our maintenance appointments there as well as any problem appointments, and we ve always been treated with courtesy, respect, and honesty and are *never* overcharged. We also love the complimentary pre-trip checks they offer, letting us make sure our car is road-worthy before heading out on a long drive. We re really pleased, too, with the new staff, including Rodney who took good care of me with kindness and competence last week when I came in after an unexpected fender bender. I can t imagine a better place to take our vehicles. Thank you, Ultimate!Services: General repairs & maintenance, Vehicle Inspection, Vehicle safety inspection, Battery, Oil change

  Dorraine Howe
a year ago
Rodney, Steve and David are always friendly and professional. Very knowledgeable and take care of all of our needs! We trust them to take care of our Toyota Tundra and Toyota Highlander. We highly recommend their services!Service: General repairs & maintenanceService: General repairs & maintenance

  Jeff Kauffman
6 months ago
I m normally a DIY guy, but after I screwed something up I decided to take it to an expert. I had a great experience here and will be scheduling some other items in the near future. If you re tired of dealer markups, dealer run around and the overselling, talk to these guys!Services: Steering & suspension replacement, BrakesServices: Steering & suspension replacement, Brakes

  Brian Miller
a year ago
Honest, quality, and quick service! My dad has been taking his cars here for awhile and when I needed a small oil leak looked at while visiting Knoxville, they got me in immediately, let me know the leak was just a loose plug from my last oil change that needed tightened, and charged me just a handshake. If you need any work done on your vehicle, you should absolutely bring it here

  Andrew Byrum
a year ago
Took my Pilot in for an oil, transmission, and rear diff fluid change. Rodney, David, and Steve took great care of me while I was there. I highly recommend getting an appointment. The service was quick and my Pilot has much smoother gear shifts now. Will definitely be bringing all of our cars here!

  J Ferg
a year ago
I went to Ultimate Automotive one Saturday morning because I needed a check engine light diagnosed. I had seen some positive reviews and it was near my house. There was one guy at the desk and he had the worst attitude I have ever encountered in the service industry. He was extremely rude and condescending, and all I was doing was describing the problem and asking if it was something he thought they could fix. He wasn't busy, there was only one other customer in waiting. But you would think I had interrupted something very important to this man, because he just couldn't be bothered. I was really taken aback by how dismissive the guy was. He clearly didn't want to deal with the problem I was asking about. Seems like Ultimate Automotive has all the customers they need - they certainly didn't want my business. Don't waste your time with them, they are all set with their current customers and don't want or need you to come in. You'll just be getting in the way of... whatever that guy had going on, instead of, you know - treating potential customers like human beings.

  David Rummel
a year ago
I have a good car in my Honda, they made it great! They insist on quality and OEM parts so they wont be the cheapest but they will be the best. My car is tight as a drum and smooth as silk, just like brand new. You will not be disappointed in the service or the customer care. They are always friendly, genuine and upfront. Cant say enough good things.

  Angie Carr
a year ago
Excellent service. We get all our vehicles serviced at Knoxville Ultimate Automotive. The work is always done right and for a fair price. Have been using them for years and have never had an issue or complaint. Highly recommend.

  Colleen M
7 months ago
We have been taking our cars to Knoxville Ultimate Automotive for probably 15 years & completely trust Steve. We won t take the Ur Toyotas anywhere else.Services: Auto brake repair, Oil changeServices: Auto brake repair, Oil change

  michael lumpkin
3 weeks ago
Super dependable and they do fantastic work! I will continue to refer people to there.

  Nanette Holbert
a year ago
Ladies, if you want a repair place that doesn t talk down to you and that doesn t try to fix problems that don t exist - this is the palce! I have been a customer at Knoxville Ultimate Automotive for over a decade. I trust the guys there (Ken, Steve & Rodney). You know what is worth it s weight in gold? Trusting your auto maintenance and repair guys. They communicate about repairs, the costs are reasonable, the work has always been stellar. I ve relied on them to look over used vehicles before I purchase and they have saved me from making a bad decision on at least one occasion. NO mansplaining either - I m always treated respectfully and as an intelligent customer. (Confession: I only buy car brands that can be serviced at Knoxville Ultimate Automotive because I refuse to go anywhere else.) I give Knoxville Ultimate Automotive the highest recommendations.Service: General repairs & maintenance

  Luke McCluskey
a year ago
This shop is great! We have used Rodney Harrelson for 10+ years and have 4+ cars he has serviced. Rodney is super duper...Always helpful and timely and a quality individual! Would recommend him and Knoxville Ultimate Automotive to everyone!The McCluskey famServices: Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Transmission replacement, Brakes, Air conditioning, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Transmission replacement, Brakes, Air conditioning, Oil change

  Brad Thomas
a year ago
So thankful for Knoxville Ultimate Automotive! I am extremely pleased with the service I received this past week. They have such a professional, friendly and knowledgable staff and I had an overall great experience. Their building is very well kept, which also speaks volumes. They replaced my transmission on my 2017 Ridgeline, as well as, performed an oil change, added a new key fob, and resolved an electrical problem. They kept me informed as the service was being completed of any other issues they found. You just can't find places like this anymore. Truly a gem! I will never take my cars anywhere else. Thank you Knoxville Ultimate Automotive!-Mary BethServices: Electrical repair, Transmission replacement, Oil change

  Rachel Carr
10 months ago
Excellent customer service! Had a great experience from beginning to end. Great communication, efficient diagnosis/repair, and fairly priced. Would definitely come here again!

  Leanna Gibson
a year ago
Huge shoutout to Rodney! I ll definitely be a lifetime customer after receiving such great service! He was very insightful, upbeat, professional, and efficient. He was able to work me in on such short notice and the repair was prompt. You can t beat the prices or the honest service. Overall, great service! 10/10! It s hard to find a shop you can trust nowadays, I m so thankful I did! Thanks again, Rodney, for everything!HIGHLY RECOMMEND!!

  Andrew Buford
a year ago
The service at KUA is top notch! From the exceptional customer service to the finish product. The service that you get is 5 star! 100% we will do business with them again and recommend anyone do to the same. If you re looking for a honest auto service this is the place!Services: Auto brake repair, Auto glass replacementServices: Auto brake repair, Auto glass replacement

  Sarah Greenway
2 years ago
This group did a fantastic job! My Honda Odyssey sliding door was stuck closed and had some previous damage on the body of the door. They priced the cost of repairing the latch which was broken, but then went above and beyond to honor my request of finding a used door to replace the whole thing. They are professional and reasonably priced. I will definitely use them in the future.

  Kevin Kaiser
a year ago
These guys are always great. Our Outback is making an odd sound and took it to them and they spent some time trying to diagnose it and did not charge us anything. We will continue to bring our vehicles to them as they are honest and exceedingly reasonable.

  Kid Wilson33
a year ago
I wanted to take a minute to leave a review for Knoxville Ultimate Automotive. First of all, I would like to preface my review by stating that this review is specifically based on the services/work provided by Ken.I have owned at least One Acura Integra since 1994 and I've had my 98 LS Integra sedan since 2000 with over 310,000 miles on it. I have had my share of car maintenance/repairs over the years and I understand the importance of finding someone qualified and with good tools to work on it . I am very familiar with my car and can tell in about 5 seconds if the mechanic I am talking too has any idea what they are talking about.K.U.A specializes in Honda and Toyota repair. Ken is well versed in these vehicles and when speaking with him, I could tell that he has the expertise and understands the little nuances about the cars. We discussed doing the timing belt, water pump, belts tensioner and basically a full tune up. We agreed on price and that I would drop it off the next day. We shook hands and made the deal.A couple days later Ken called me to tell my car was ready. One thing I really like about Ken, is his ability to make me feel good about my car. He told me " I really enjoyed working on this car" " This car has a lot of life left in it." Now that is something every car owner wants to hear about their 24 year old car. lol.When I arrived to pick up the vehicle, Ken took the time to come out and lift the hood, talk to me and pinpoint all the little details about the work. turns out that Ken took the time to adjust my valves for free!! Now you don't hear about a mechanic going out of his way to do more than you paid him to do very often, but Ken once again went above and beyond to help me with my Integra.I will also add that I am meticulous when it comes to my cars and upon inspection, all the work Ken did was extremely clean and precise. All the fasteners, plastic clips were all intact in not moved or twisted around. It's the little details that make the difference.K.U.A believes in OEM parts or using high quality replacements and Ken does not try to push work that does not need to be done. I really believe Ken to be a decent honest person.Ken did a fantastic job and really went out of his way to make my experience a Great one. I hope to continue building my relations ship with them.Thant you Ken! My car is running great thanks to you.Service: Auto maintenance

  Brenda Keenan
2 years ago
Great service, very trustworthy. They won't steer you wrong. My "go to" guys for my car maintenance and woes. Ken and Steve and the team are excellent! Highly recommend!

  Robbie Recipes
3 years ago
This is the best place to get your car serviced hands down! We buy strictly Honda's and Toyota's so they can be serviced here! They are honest, reasonably priced, do EXCEPTIONAL work every time. We own 3 cars that are serviced there for the last 15+ years. With their exceptional service you can easily get 200,000+ miles on your vehicles!Services: General repairs & maintenance, Engine repair, Brakes, Oil change

  Wade Carr
a year ago
We get almost all of our automotive service done here. We have been using them for years. Always professional and friendly. We know when have them service our vehicles that the work will be done right. Highly recommend!Services: Steering & suspension repair, Transmission replacement, Brakes, Oil changeServices: Steering & suspension repair, Transmission replacement, Brakes, Oil change

  Matthew Quiett
a year ago
Just picked up our Accord today from having some front end word done, it was a great experience! Rodney is the man when it comes to Japanese Automotive. Don t waste your time with other repair shops or dealers!Service: General repairs & maintenanceService: General repairs & maintenance

  Raymond Panzera
a year ago
Able to work me in on short notice, efficient & effective communication with all team members, precise diagnosis & prompt repair (alternator & drive belt, oil change, general maintenance), fair & reasonable pricing. Overall, great experience!Highly recommend Services: Electrical repair, General repairs & maintenance, Oil change