B & M Automotive & Diesel Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cailynn Baird
2 months ago
Would give them zero stars if i could. I m beyond upset with this company. Took my car there and asked them to do an oil change as well as find out what is wrong with my car as a check engine light came on. They couldn t find anything wrong with it. They charged me $160 and didn t fix anything with my car just cleared the engine light. I asked if they completed the oil change and they said they did and then went and put a sticker in my car. The sticker miles don t even match the miles on my car and i checked my oil when i left there and it was black!!! They didn t even do the oil change they said they did!!!! Then they went and put a random sticker in my car. DO NOT TRUST THIS COMPANY WITH YOUR CAR. THEY WILL LIE TO YOU

  MICAIAH SMOKER
3 months ago
Would give them a ZERO rating but 1 star was only one available. Nightmare of an experience!!DO NOT for any reason take your vehicle to this place.Had a quote from another shop that was extremely high (around $1700) and called around. Gave the owner Bob the car make and model and exact items that needed to be fixed. he quoted me around $600 . I told him he better be sure bc I was having to pay $200 to get towed to him. He assured me around that price and they get to it immediately.After they got it, Gary, who was very professional, told me it would be around $1250, but they couldnt find the Starter. I found the starter myself and they still quoted me $950. I asked for a quote to emailed to me before they started on the heater hoses, and that they needed to help w the labor bc we were way off on the $600 quote.NOTE: other than Monday, I never got a call from them. Had to call each day. Even though we had snow, they were open everyday.Late Friday, I called to check on the quote and settle on price after I got the starter. The owner, Bob, lied and told me hoses had been changed. I asked about the $600 quote and he said I get hundreds of calls everyday and I tell them all $600 . I told him that was bad business and that I had it towed to him specifically bc of that. I asked about not being contacted all week and not receiving a quote before the work and he said they hadnt done any work. He continued to make excuses and being smart and unprofessional and then hung up on me. I called back and said you have my car, hanging up on me isnt acceptable I then told him I wouldnt be having them do the work and he Hung up on me again.I immediately drove over and asked for my keys. The owner was sitting there and had a sharpening file in his hand. bear in mind I was never hostile or threatened the man. No idea why he had a file.The entire ordeal was nuts!! Never Again!!

  #Non-Zero Voter
3 months ago
They performed 100,000 mile service on my auto and did a very good job and the service was completed in a very timely manner.I would recommend this repair service to anyone needing auto repair work.

  April (Texas)
9 months ago
I really appreciate these guys! After moving from out of state and having a solid mechanic you have trusted for over 14 years, it's like having to find a new doctor too! I am so thankful I found these guys! They have been so helpful and honest every single time! When I first moved here, I worked for UPS using my vehicle out of Oliver Springs. Let's just say that was not good. I've had issues ever since. Going up and down mountains was hard on my vehicle, and unfortunately, my light came on. I knew it was the transmission. I took it in, and they went thru it and told me they would check out everything they could and get back to me. Sadly, it was my transmission. They were super kind, and we decided it would be better to just get another vehicle, and they agreed. I really appreciate their honesty and hard work! Like I told them when I left...I will be back with the new vehicle because I know I found my mechanics for life here in Tennessee!

  Cheryl Humphreys
3 weeks ago
Their work seems to be real good,...thus far??? Their Prices is Truly REDICULOUS!!! Ask for a Tune up.. cost?!! Close to $600.00!!!!!

  April Maples
a year ago
Thank you B&M automotive! They are Honest, Experienced, and affordable! The first place that I took it to said that I needed another motor and boy were they wrong. I m glad that I found B&M and they were quick to let me know that I did not need another motor. They knew exactly what it was and had it fixed in no time. I highly recommend them!Service: Engine repair

  Steven Davis
8 months ago
I flip cars here and there and i take all mine to these guys at B &M. They are very thorough yet cost efficient. Im very pleased with our relationship!Services: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Vehicle Inspection, Auto maintenanceServices: Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Vehicle Inspection, Auto maintenance

  Beau Foster
a year ago
I had an amazing experience here at B & M!Both my mom and I had been having problems with our Toyota Priuses, this is the closest shop that works with hybrids but unfortunately we live about an hour and 15 minutes away. Boy am I glad that we drove this whole way!We arrived there as they opened and told them about the cars problems and stayed to chat for a while. Marty, the main mechanic mentioned how they had been operating with just two employees and the manager because everyone else had quit. Because of that they were unsure how soon they could get to my car. I wasn t super happy about that but I understood that it was out of there control. Because I was trying to leave shortly for the start of school, I really didn t have much time to waste, but again, they couldn t do much about it.My mom and I had about a days worth of errands to run around Knoxville so we told Marty that we would be around for that day in case they miraculously finished with the car. About an hour or two before they closed we got a call about the car. Unfortunately, my car was totaled, but because they were so fast with their diagnosis I still have plenty of time to figure out what to do as far as school goes.I would highly recommend coming here for your auto repairs. They were very considerate to my need for quickness even through their rough times, they were all very personable and I really enjoyed standing there listening to them talk, and so if ever I come back after college, they have gained themselves a customer for life.Thank you so very much Marty, Bob, and Gary.

  Tara Lemon
10 months ago
10/10 service! Pricing was extremely reasonable and everyone was so nice and knowledgeable! I had the A/C compressor in my 2014 Fiat 500L and it s working great!Services: Auto A/C recharge, Auto A/C replacement, Air conditioningServices: Auto A/C recharge, Auto A/C replacement, Air conditioning

  Justin Pratt
3 months ago
Very unprofessional. Lied about quote. Dishonest operating practice. I implore you to take your vehicle elsewhere.

  Greg & Christine Shepherd
9 months ago
Professional quality service. No hidden costs or surprises when it came time to settle up. Will definitely take my vehicles to them again for my repair needs.

  Brad Bender
2 years ago
I had hit a curb on a Saturday evening, and blew two tires. I came to a stop right in front of B&M. I managed to get my pickup truck into their parking, and left it for the weekend. Monday morning I checked in with Marty, and he worked me in, and got me two tires. He also checked underneath, and found no damage. Good service, fair pricing - I will use them again.Services: Tires, Steering & suspension repair

  Anita Blake
2 years ago
Three of our vehicles have gone in here, and we've been pleased each time. Two had appointments and were out same day, one didn't and took for days to fix a somewhat exotic issue.Replaced brakes, rotors, and calipers on a small sedan. Work was done quickly and was very nicely priced. They still work great six months later, so I'm pleased with the job their mechanics did.Fixed the heat/air on a pickup. Took the day to do because a part had to be ordered, but reasonable time frame, considering. Very reasonable price, as well. Still working great, so husband is happy with the job.Fixed the air on a small suv that had been in multiple times for the same issue at another place. This one took four days, but we also hadn't made an appointment and it turned out not to be what we had been told was the problem. From the first place, we kept getting the car back as fixed only to have the ac quit working in the same day. Four trips there, and we were told it would be $1800 to replace the compressor. Took it to B&M, and they looked beyond the obvious. Turns out it was an electronic thermostat switch that had died, and $400 later, the system runs as well as it did 14 years ago when it was new.True these guys. They're honest and dependable, and I highly recommend their work. 10 stars, fellas!

  Miki Cruser
2 years ago
AMAZING team led by Marty's strong shop leadership and the award-winning, 30+ year owner Bob! Dan at the service desk gives you his full attention and seems to multitask without missing a beat. They don't talk "over your head," but in terms that make sense! Their intuitive analysis of several problems with both my truck & husband's car were confirmed after they inspected vehicles. They finish on time & follow up during work. Polite, knowledgeable, great sense of humor, honest & super friendly! JUST WHAT YOU WANT & NEED IN A REPAIR SHOP!Services: Transmission, Electrical repair, Exhaust, Tires, General repairs & maintenance, Electrical, Wheel alignment

  Wendy powers walsh
6 years ago
Great service and a terrific group of guys.I would definitely recommend letting B&M take care of your automotive service needs. If your looking for dependable and knowledgeable mechanics you found them. I was pleasantly surprised by the curtious service I received from all the guys who work at B&M. After speaking with 2 other customer in the waiting room I know this is just how they do business. The problem I was having was with my 2004 ford explorer 4x4. I had been told by 2 other mechanics, the grinding noise when making a turn, was either the differential or the transfer case. BIG MONEY! After thoroughly inspecting the entire underside of the explorer and a couple of test drives the guys at B&M figure out what was wrong; three U-joints and an additive needed to be put into the differential fluid. Not only did they find the problem but they saved me at least $1000! The work was completed the next day and now the explorer is behaving just as it should.Thank you B&M! You guys are the best and next time you'll be my first call.Your in my contacts now

  Zach Popp
3 years ago
I really wanted to like these guys. They were very friendly and took their time initially talking through my van's issues. However, I called a few days in advance and made sure they would be willing to look at my van when I needed them to, and it ended up sitting there for almost 2 days. They quoted me around $100 to do initial diagnostics which I thought included a leak test. I had to pick up my van early because they said they wouldn't get to it for another 3 days. They charged me more than $100 with no leak test and no diagnostic print outs. They hooked up the scan tool (took 10 minutes) when I got there and I had to take a picture of the codes with my phone. AutoZone does this for free. Again, nice guys, but the service was a little disappointing.

  Jimmy Hamilton
2 years ago
Left with more issues with my truck than I went in with. On top of paying over $200 for them to 'diagnose' the issues, which sounds like all they did was hook a scanner up and read codes. Used to be a good place but way over charged last time I had my jeep in there and ruined my truck.

  Michael Armstrong
3 years ago
Pretty good company. They do good work, but I think they are so busy and have so much business that they don't have much time for one on one attention and personal customer satisfaction. That can be a good thing though, because they are good at what they do. As a previous customer with many vehicles that I use to operate my business, I just asked them to come look at a troubling sound to make sure I had a little more time on a certain well-used vehicle of mine, and that I wouldn't blow my engine in the near future, but they said no to me, as if it wasn't worth their time or I was trying to just use their capabilities. But in their defense, this is somewhat common in the auto business, as people possibly use their skills against them. Other than that, I have to say, I have never had to take one of my fleet back to them to repair the same problem that I took it in there for. Umlike many, (and I mean many companies in the northeast Knox County area, because I tried them), They get it right the first time.

  John Fletcher
a year ago
I have done business 3 times now with these fine folks. Work as always been exactly what we asked. Communication is always good. I highly recommend thier service for anything they offer.No personal relation.Honest review.

  Jerry Doiron
2 years ago
I had called Bob and also spoke to Marty who made my experience and service here so professionally great. I was told by a local Express Oil Change Lube that my Oil Plug was too tight and may be a Leak and problem with my Differential Oil Plug, etc. may have a leak or something wrong. Well after Marty had checked and showed me there was No serious or any problems at all I was so thankful. I ask them to do my synthetic oil change and wasn t charged extra for checking out my vehicle. I would Highly Recommend this Professional Auto shop and these great mechanics to work on my vehicle or anyone else s.They deserve to be recognized as Top Professional Mechanics in Knoxville! Thank you Bob and Marty for great service. I will be back !!Service: Oil change

  Ethan Harris
4 years ago
I went to B&M after having bad issues with another mechanic in the area. What the other guy couldn t complete in 2 weeks, B&M fixed and got me on the road in a day and a half. The other guy quoted me over $800, my total at B&M was a little over $300. Bob and Archie was kind enough to explain to me everything that was going on and kept me informed on everything. I will definitely be bringing my F350 back to them from now on!!

  Charlene White
7 years ago
HAD A GREAT EXPERIENCE AT B&M AUTOMOTIVE they put a motor in our 2001 Nissan Xterra. Great people to work with. I would definitely recommend B & M Automotive if i ever needed anymore work done on my vehicles. The girls had their car back in under 10 working days or less. They were very satisfied. Thank you Bob Marshall

  James Tunno
6 years ago
I have taken my Nissan Titan truck there a couple of times and they have always fixed any problems I have had. Had my brother take his Chevy Tahoe there after a local Chevy dealer gave him really bad service and didn't fix anything. The guys at B & M are personable and professional. Never had any problems with repairs and they are reasonably priced. Bob and Archie are honest and if something doesn't need to be fixed they will tell you and find the real problem. I highly recommend these guys.

  John Hill
3 years ago
My diesel truck broke down on the side of the highway, blew the water pump. I called B&M 2hrs before they closed. Told them my problem and asked if I bring it to them within the hr can you fix it. They ordered the parts and had them waiting for us when we arrived. Treated my truck like it was one of there own. Highly recommended this to any one needed car, truck, and even motorcycle maintenance done! Great guys!

  Bernice Miller
3 years ago
I made an appt To get my car serviced, and fix my right low beam. The jobs were done, in a timely fashion. Everyone was courteous, and in a wink, my car was done. They also gave my car a thorough inspection finding 2 things that needed to get done. This was my cars second visit to B&M automotive for routine servicing, and I will be back because I know these guys know their jobs and do it well!

  chase thomas
3 years ago
Very professional and friendly staff. They completed an ARP stud job on my F-250 6.0 power stroke. It took the shop a little longer than I would have liked; however, I absolutely prefer a meticulous mechanic over sloppy work. I would encourage anyone who appreciates good customer service to entrust their vehicles to Bob and his tream.

  Scott Latham
7 years ago
Great service! Honest about what my car needed and fixed it at a price that didn't break my bank. Even helped me get my car ready for me to do some self repair when I wasn't a customer! Hard to find an honest mechanic these days, but at B&M they will treat you with respect and be honest with the work. Not bringing my car to anyone else!

  Michael Farjellah
5 years ago
These guys were a blessing. I had car trouble on the way to see my family after a six month deployment in the Army. What a team! They are truly honest, smart, and hard working. They went way beyond the call of duty and fixed my truck even though they officially closed several hours past. Their efforts and decency are truly commendable. These are just good Christian men! I pray these fine men are blessed for their good works. I highly recommend this group of men! Thank you guys!

  Traci Belyea
6 years ago
Was not happy with service here. They told me absolutely nothing was wrong with my transmission, they said all of my mounts were broke and that was the source of problem. They was supposed to call me once they found the mounts to replace them. I'm still waiting on that call and it's been 3months. Needless to say I got all the mounts fixed and guess what still having the problem I was having before I took it to them. They charged me $40 to diagnose my problem. They are the only automotive place that I have ever had to pay to diagnose the issue. I wouldn't recommend this place to anyone EVER! If I were you I would take it to any place other than B&M, but if you want great work done along with GREAT SERVICE, I recommend Humans BP on Western Ave. Mike is honest and good! He will NEVER charge to diagnose problem and he will NEVER EVER overcharge you!

  Stephany Davis
8 years ago
I was experiencing brake problems and took my 1987 Cadillac to Bob and Archie. Within an hour or.so, I was.on my way. Quality service and expertise is what you'll find and professional. Cost is very reasonable as well. I am very satisfied and will be returning. :)