AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Estep
2 months ago
I was traveling on I 75 north coming back home to Halls during a heavy down pour when my passenger side windshield wiper blew off. I stopped at Auto Zone in Fountain City and asked if they installed wiper blades. I tried buying the cheapest ones and Gary tried to install them but they would not fit my car. When we returned them, Brian pulled out a better set that would fit and Brian and Gary installed them for me while it was still raining hard. Neither of them would accept a tip for their service. As long as I'm in this area and need any parts, Auto Zone in Fountain City is the only store I'll use.Bob E.

  Haylee D
5 months ago
Angel was truly my angel. Very very helpful and kind even though I showed up with a bad battery at the end of his night. He was helpful and thorough and was sure to make sure I made it home safe and had a plan for my car going forward!

  Sadonna Scarlett
5 months ago
I will always shop at AutoZone. On this trip I needed windshield wipers. The gentlemen are always willing to put the wipers on for me or just whatever I may need. It's always fast and courteous service.

  #Non-Zero Voter
2 weeks ago
Went to try and find a part for my truck but they couldn't get it

  Kevin Rustad
8 months ago
Under staffed for counter people to help in person sales. Waited approximately 20 minutes to be checked out because I was paying cash. The sales person finally came to the register and proceeded to check out another customer with no acknowledging I was there. They do have plenty people pulling online orders that can't be bothered with in person sales apparently

  Able Fox
3 months ago
I've been buying car parts from this place for 25 years. They are very friendly and helpful.

  Sarah Zorn
7 months ago
Thank you to Matt! Came to town with a vehicle I just bought. He helped me find the right parts and lug nut key since we didn t get it when we bought the vehicle. Thank you for taking the time to make sure I could make it back home safely!

  Alexander Carr
9 months ago
Irish and Jesse were both fantastic help. I would've been struggling forever if they didn't help me out. If you need help they are there for you.

  Beau Cuthbert
11 months ago
Started going to O'Reilly's because of this place but . I put the product back and walked out the door and got back in traffic and went down to O'Reilly's. I absolutely abhor this place stopped in spur-of-the-moment because of traffic and I see and remember why. Absolute worst customer service. I stood in line product and money in hand for 15 minutes and was never even acknowledged. I put the product back and went elsewhere.

  Linda Plemmons
8 months ago
Don't stand by there sale lame excues, or poor recommendation for a roadside service do not recommend you use their recommended roadside people the man seems okay but the woman couldn't take the car apart nor could she put it back together.. she acted like someone in withdrawals

  Brittany Ramsey
10 months ago
This is for Irish ! He s an amazing employee! Caring and the most helpful person we have even encountered! 5 stars for you Irish !

  Austin Loy
a year ago
My favorite AutoZone to go to in Knoxville. They always have everything I need or will he able to go get it, or get it delivered to the store the same day. Every employee there is extremely knowledgeable in helping you get the correct parts and/or tools for the job. Or they will definitely point you in the right direction. I always have a great experience at this AutoZone, 10/10,could not ask for a better location directly off of Broadway.

  anthony Moss
7 months ago
The people at the establishment on Broadway were very helpful they helped me too the fullest extent possible

  Shonda Moore
10 months ago
Brain an Joel both have great customer service and are very helpful I often have va great visit with them always an Irish has been very helpful on alot of visits since magnolia

  Keri Miller
3 years ago
I had a wonderful visit at the hub store this evening. The young woman, Loretta, was the employee that took good care of me. It wasn't very busy so we were able to talk about ourselves briefly and for my nice customer employee relationship. She is very friendly and has a peaceful demeanor and a nice smile, something that's good to have when interacting with customers. I'm confident if someone got frustrated she would try to defuse the problem and keep a positive attitude and a big smile. I came to see about the installation instructions for a part that I had previously purchased but had lost the instructions. She was able to findanother one of the parts in their stock and I took pictures of the installation instructions with my camera. Now that's great customer service. We talked a little bit more about some losses we experienced recently and it was nice to have such a positive interaction. If you go into the store and Loretta is working tell her you appreciate her as I did. Nice job hub store!

  Taylor Travis
a year ago
Ryan is an amazing manager! He is very knowledgeable and helpful. I had a lot of questions and come issues with an ignition, and he not only provided me assistance with hardware but also troubleshooting.

  Roy Wade Third
a month ago
Pretty nice place to get car parts

  Quinn Abrams
3 years ago
If you value your health, and customer service, definitely go here. Masks on all customers and employees. And they always treat you well, asking if you need assistance. Friendly, quick check out. Gladly took the oil i had for recycling.

  mmm ccc
5 years ago
Went to this location 2 times last week. They took care of me 2 times it was not inexpensive but they checked 2 vehicles and installed a new battery in each. With the weather of today I am very thankful of Mark and one of the young assistant managers for making sure that these vehicles will start in the frigid temps.They are friendly and have many parts to keep your vehicle running strong.

  Lauren Widner
5 years ago
I am really impressed with this location! All of the employees I interacted with were top-notch. I ultimately ended up at this Autozone because of a problem I experienced at another location. Everyone I dealt with here was knowledgeable, honest, and sincere. They could have easily sent me on my way since my issue had nothing to do with their store, but instead they willingly cleaned up the mistake of the other location without me even having to ask. I especially want to thank Trevor and Cory...they should be rewarded for their integrity!

  Alena DISHner
2 years ago
Friend and I went to get new headlight bulbs. MIKEL went far and beyond to install those little puppies in. He spent sometime working on it. Not because he was incompetent but BECAUSE my 08 Dodge Caliber has the bulbs in an impossible spot to deal with changing them. AKA " Knuckle busters". He put so much into it and refused a tip. Gotta love those beautiful souls.

  Ryan Hodges
a year ago
I just want to say that you have a great crew at the Fountain City store in Knoxville. The store manager Corey and all the others there are great people and go above and beyond to help.

  KT Wiles
6 years ago
Great customer service without flashiness, good stock and willingness to work with their stock for customer needs, and okay/outdated digs.Just folks doing their jobs at a reasonable pace with reasonable expectations. Worked with us on a special where they'd sold out of one half and with a lifetime warranty we tried to exchange but didn't have the exact part, which was nice even if it took a little longer.Only downsides would be that the shopping plaza it's in needs some updating just so it's more appealing from the consumer standpoint and there was a mechanical hum inside that became annoying after being in the store for the ten-fifteen minutes it took for everything.

  360 CONNECT MARKETING
2 years ago
Luis is a Great Customer Service Agent, AutoZone needs to highlight this employees excellence, Luis was very informative, knew what part I needed and helped me feel relaxed and secure everything would be just fine. He is value for Auto Zone.Jenna Blake is a Great Agent was egger to help.AutoZone should be grateful and show these named employees gratefulness of their great work.Robert J.

  Christopher Jones
a year ago
Ordered a part had conf number got there and they couldn t find it. I drove to this store because they said they had the part, then after waiting for them pretend to look for the part they said they couldn t find it. Had me go all the way there for a part they didn t even have ? There is a reason Auto Zone can t compete with the other brands and this store is part of the reason.

  Amanda Housley
4 years ago
Inconsiderate(perfect definition of them) They don't deserve 1 star. So My husband and I was shopping at Kroger down the street. When we came out, the car battery was dead. Where and how I was parked, it was impossible to get a car to jump me off. I called at 12:50 and they said I could borrow the jump box but it was dead, give an hour to charge. He said I could leave a deposit or Id with them to use and then bring back. At 2:40 I called back and was informed I couldn't use it after all. So in the 2 hours of waiting on them I could have figured something out. Inform your employees of your rules and regulations of working there! Thank you for leaving us stuck in the rain and wasted time. Hope your day is going well.

  Mary Ann Fuzek
4 years ago
I recently stopped by this AutoZone store and an employee named JENNA BLAKE helped me.She came out and filled my windshield washer fluid with the product which I purchased there. Very polite and helpful.Other employees at this store have done the same thing for me in recent years.Always very polite and helpful at this Autozone store at 4910 N Broadway in Knoxville, TN 37918.Paul Salazar is the manager there currently.Thank you!!!!!

  Carrie Fitzgerald
a year ago
I don t know what I d do without you AutoZone I always know when my car decides to break down that y all got my back through the Lucas white lithium grease and Castrol GTX 5w-20 oil. Friends forever

  Diana McCoy
5 years ago
Went here for the first time today after being given a ludicrous "diagnosis" and repair price by a car repair shop. After their free diagnostic showed I had no problems with the engine, "Irish" took the time to help me understand why the earlier diagnosis and estimate was bogus and steered me to a place where I got an honest diagnosis and repair for a much more reasonable charge. Many thanks!

  Carter Busby
2 years ago
The fire alarm went off when I came to purchase a few items for my car. (There was no fire) The team handled the situation excellent. Good service had what I needed.