Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matt Wilbur
2 months ago
This is the best advance auto parts in all of Knoxville... The staff is absolutely amazing...DO NOT GO ANYWHERE ELSE TO BUY YOUR PARTS...The right parts and the best service you could ever ask for...stop wasting time on other stores

  Charles Bolesta
a week ago
My oil pressure gauge went bad and they had a better replacement

  K I S. � V A � T (KRISTINA)
a year ago
Love the employees...they know there parts that's for sure. Enjoyed talking with them over a variety of topics... I'm New to the area up here & I can tell you this Advance Auto Parts is the one to go to...fast, knowledgeable, fun & just a smiling laughing group! Keep doing what your doing guys...bc it's working!!

  Nancy Cate
a year ago
Very rude, unprofessional employees. Poor service too. With so many competitors you should expect more from your employees. I will NEVER set foot in Advance again. Just spent $250 at Autozone where the customer service was excellent and the employees were friendly.

  Gena Oliver
10 months ago
The best auto parts store, small and friendly and warm welcoming feeling. Kudos for young guy named Braxton for going above and beyond to help.

  Radeni88
5 years ago
Knowledgeable and friendly staff! They have just about anything in stock that you would need for vehicle maintenance.

  chris snyder
6 months ago
Price of my battery was $30 more than the same battery at Walmart. Meh

  Josh Rushing
2 years ago
Phillip is a great guy! This Man needs a raise fellers! He's helped me more than once now, and I really appreciate it! He was very pleasant, had a great attitude and was very knowledgeable!!!Thanks again Phillip!Your help is allowing me to get to work and take care of my family !Advance Auto in HALLS!

  Pansy Frame
2 years ago
Manager wouldn't change my battery in my truck after I bought one. You'd think after spending $185. The least he could do is put my new one in,instead he said h---no. The cashier was really nice tho.

  Richy Wittmer
2 years ago
Very helpful. They emptied my used oil pan for me while I picked out so wipers. They did not hesitate to install them for me

  Wesley Singleton
3 years ago
They did not honor a warranty on a sensor that was 4 months old with a life time warranty. Apparently you have to keep the recipient even if you have the box it came in. In addition to this the only record it shows on file there that I have purchased is brake pads. Even though I bought a tool and a part there earlier today. I would be skeptical about buying parts as well as tools at advance unless you are a good book keeper as well. I personally well start placing my recipient in a secure location. I definitely would not buy tools here with their warranty standards unless its an absolute must given warranty standards. The staff at this location for 98% of my experience has usually for the most part been postive, helpful, and friendly. The warranty standards is my issue.Reply to the manager yes I will be back over all my experience has been postive at this location as well as all other locations. I know Orielly's associates a warranty with a phone number. I will clarify that with advance staff with my next purchase. I was not sure what star rating to give this compliant. I will however move it up one for the expressed concern. Thanks.

  Charlotte Longmire
10 months ago
Very, very helpful and friendly, had everything I needed for a 1965 ford

  Randall Bender
6 years ago
These guys are solid, no other way to put it. They've got general vehicle knowledge that lends its help in trouble-shooting, and as 350 block Chevy owner, they have never disappointed me in lack of parts. Kelly and Brian have gone above and beyond even checking up on the welfare of myself and family while I'd work out issues with my vehicle.

  J W
2 years ago
Grumpy old man working the county yelling at a customer before me. Then I get up there and he starts on me and u wasn't even his customer. Highly suggest getting rid of him. Apparently he can afford it bragging about his corvette

  Susan Trimble
6 years ago
I had a wonderful experience! The gentleman who helped me determine which headlights I needed was very knowledgeable about what my car required. He was super helpful, kind and polite.

  Brandi Mullins
5 years ago
Husband goes to the store quite a bit... spends a pretty penny there quite a bit only negative thing I can say is that they are somewhat pricey... and could possibly stay open a little longer and if you say you are supposed to close your store at 9:00 p.m close your door at 9:00 p.m not 5 or 10 minutes early to hurry and get home cuz someone, somewhere could be in great need of a auto part, (for instance we've done it and needed before, but does have been locked early) needless to say, longer store hours, especially on weekends.

  Bill Enix
5 months ago
Friendly and knowledgeable staff!

  Eric Arnsdorff
5 years ago
This is a very dishonest location! A driver of there s rear ended my wife and daughter. He had an expired insurance card and lied about reporting the incident multiple times as well as providing a false claims number. Each time it has been asked about more lies are made up. I wouldn t trust them to buy a rag from!

  Julia Homan
6 years ago
I went in to get an interpretation of a check engine code. Came back with something that would likely be a complicated, go to a mechanic issue, so I definitely wouldn't be buying anything. The guy still took the time to pop my hood and look for lose wiring so he could save me time and money if possible and at the very least arm me with more information so a mechanic wouldn't rip me off. I always appreciate people who do a little extra without a second thought.

  Bob Grigg
10 months ago
Good place to get your parts friendly and helpful

  Timothy Deyton
2 years ago
It's very actually relieving to find someone who will give you a honest assessment rather than just try to sell you a part... These guys will get my business from here on out

  Michael Travis
4 years ago
Store # 3770 Drew was very helpful and as was his manager had a bad battery the store on N Broadway was rude just ran one test no questions and told me nothing he can do ... these guys was on it asked me what was going on looked it over and agreed bad battery got my new one in not had any problems thanks you guys .

  Ben Spradlin
4 years ago
I like this Advance better than the others I've visited in Knoxville due to the employees there. They are always helpful and nice to chat with while in the store.

  Daniel Black
2 years ago
Really like having a store close by and parts available. Great customer service everytime I go in.

  Anita Blake
5 years ago
Prices are comparable, but the employees are what make this little store fabulous. Each time I've been in, they've been fantastic and have gone beyond the norm to help.

  john bout
3 months ago
Got what I needed in one trip

  Braden Staley
3 years ago
Shout out to Bubba. Excellent costumer service. He went out of his way to install battery post sleeves for me. Thanks again Bubba

  Robert Johnson
3 years ago
Helpful people helped me get exactly what I needed for the jeep. Took me a while to find a place who had it. But they were on top of it.

  Dale Collins
3 years ago
Advance is usually my last place for my auto parts I had problem with a lifetime warranty starter and the manager at clinton hwy did not let me exchange it . So I try not to go to advance for that reason .

  Kristy Carter
2 years ago
Friendly staff,no wait..matched another store's price!! A great experience!!!