Auto Collision Experts, LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  BrokenFilmProductions
a month ago
Easily the friendliest and most professional repair shop in the area. The people are highly knowledgeable in their field and give you honest rates and always reiterate what they're fixing to you just so you know you're not getting some extra charge tacked on. Been here three times, twice for body work and once for mechanical fixes and all three times have been incredibly well done. Also the cleanest lobby I have ever seen for a body shop. If you need any body or mechanical errors fixed, make these guys your number one pick, you will not regret it.Thank you guys so much!

  Rex Buxton
8 months ago
We just got the 06 Mustang GT put of the ACE ship in Kingston.They handled the repair from the tree falling damage incurred imbposting before and after pictures ..being in the custim car business for 30 years, I will say they did an excellent job I am very happy with their work .Insurance wanted to total the car but only having 50 k miles on it we wanted to save as it is sentimental to the family and owned the car since new.The repair replacement of the the while roof and expert paint of the stripes and whole rear sections of the car, not to mention the water damage that was also repaired when it flooded in the rainstorm ....hats off and two thumbs up to these guysHighly recommended

  Lori Woods
2 years ago
My vehicle was 2 weeks old and had a tree fall on it. ACE literally made my vehicle new again! They worked with my insurance and it was such an easy process. They are professional and kept me up to date on the repair processes. They are very detailed and the vehicle really did look brand new!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ariel Braddam
6 months ago
ACE is by far the best place to take your vehicle to be repaired. I have always used this place to get my vehicles back on the road. They have a very nice respectful staff that gets everything ready for you. Drop off your car and pick it up. They give frequent updates so you don't have to worry if everything is being taken care of while doing other things that's needed. They even found something else that needs attention soon and went over it with me and was truthful not pushy on when to get it done. They focus on safety and great work I highly recommend to everyone looking for honest, reliable,and professional work and communication.

  Scott Shaver
3 months ago
This place did a great job and was completely professional! Will definitely use them again.

  Matt Clements
5 days ago
This team did amazing work handling my repair! Thanks for the helping me out!

  Philip Hallam III
6 years ago
Had a large & very deep dent on the driver's door that was unrepairable using PDR. Chose this shop based on USAA's recommendation and I am glad I did! The dent according to Beau ended up being much worse than originally appeared requiring the whole door to be pulled, filled and repainted.I was very concerned given how new the car was to have extensive painting done to it but whomever they have on staff did a fantastic job. No broken clips, no overspray, no damaged parts whatsoever and the paint is a very difficult 3-stage metallic which was blended perfectly on the driver's side.Beau and the other staff were very responsive and were kind enough to waive the additional labor hours to install door guards I had purchased. Top notch folks, I can see why they are USAA's shop of choice for the region.

  Brant W Williams
11 months ago
The best recommendation a body shop can get is that the damage is gone. After ACE worked their magic, my truck looks as good as the day I drove it home from off the dealership. Friendly service and great work. Not only did ACE handled my rental for me , they clean and washed my truck upon return..Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tim Tucker
4 years ago
Did a tremendous job of repainting my front nose, hood, and front lower valance panels, Great match and great spray job. Makes the '93 240SX look NEW again! Thanks!

  Amy Williams
a year ago
We have used this body shop more than once I hate to admit. But the staff is wonderful and informative. The body work has always been great as well as the cost of the work, I've NEVER felt price gouged! It can get pretty busy so you may have to wait a while to get the work done but to me it's a shop worth waiting in line for. They actually have my car right now after a rear ender on I40 about a month and a half ago. They keep you updated on the car by sending texts that let you know where your car is in the process, which is nice as well.

  Hilary Rowland
a year ago
I had been rear-ended in July on my vacation and the only down thing was having to wait so long to get my bumper fixed (thankfully just a dent). I also completly understand why there was a wait for an appointment. The folks here were so kind and my car is sparkling! I wasn't expected a car wash and the inside cleaned along with my repair!! Such a nice surprise!! It looks brand new again and I recommend them for any body repairs you may need! Props go to Rebecca (spelling?) At the front desk, she is so sweet and kept me updated every step of the way!!Service: Body & Trim

  paul ortman
a year ago
Great place to bring your car for collision repair. Excellent customer service!! They helped me almost 1 year later, and made a quick fix on a windshield problem that I had. Great people, I highly recommend this business!!Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Larry H.
a year ago
Preferred by all major insurance companies and by all customers like myself !They are a one stop shop. From tires to window glass and any major work.My work was several thousand dollars and their on staff appraiser works with you and your insurance to make sure the work is correctly estimated and guaranteed as long as I own my vehicle !Their work was impeccable and looked like new.Check out their website, it is very complete, easy to navigate and has all you need. Call or stop by anytime. Easy drive from almost all east Tennessee!Talk to Rebecca (office Mgr), Bryon (mgr) or Bo (General Mgr).They will give you the professional attention and respect you deserve.Tell them Larry H. Sent you and get back on the road with confidence!!!Have a g.rest day !

  Carl Amsterdam
a year ago
WOW. Great work, very fast and great attention to detail. Can barely tell a deer totaled my car. I highly recommend this business to anyone who needs quality auto care!Services: Carburetor cleaning, Tires, Steering & suspension repair, Auto engine diagnostic, Body & Trim, Brakes, Oil changeServices: Carburetor cleaning, Tires, Steering & suspension repair, Auto engine diagnostic, Body & Trim, Brakes, Oil change

  Jessica Brimm
a year ago
My daughter had a wreck, and her car was not drivable. She was 3 hours from home, so needless to say this was a little bit of a stressful situation for us. We received above and beyond service from start to finish. I can t say enough about their communication and professionalism! USE THIS SHOP! You won t be disappointed!

  Rita Rickman
5 years ago
I discovered Auto Collision Experts about 2 years ago when I randomly chose them after an accident. The body shop was professional and friendly. They gave me text updates and the process with my insurance was seamless. Since then, they have become our family's mechanic. Having 2 teen drivers now, we have trusted ACE with the safety of our teens' vehicles. They continue to be my go-to-business for oil changes, brakes, busted windshields, etc. I can always count on them to be honest, fair, and practical. Jade is the best! She knows her stuff! She always calls and explains everything in a way I can understand. She is always pleasant and professional. Justin is a great mechanic. If there is something the shop doesn't do, like muffler & exhaust systems, he will refer us to other businesses. I always drive away feeling like I have been dealt with fairly and honestly.

  Wendy Mcnew
a year ago
We have used them 2 times this year for auto repairs. They are great to work with insurance, always keep you updated every step of the way of the process. Definitely would use again

  Eric Willett
5 years ago
We had our car repaired here the first part of Feb. When picking up the car, we could not completely say we where satisfied with paint job or not. Replacing a rear door, then blinding the paint to match, is extremely difficult and hard to get done at a perfect status.However, when Bo immediately offered to my mom, to redo the job, and repaint it. At his experience. I was then a very satisfied customer. We decided to leave it as it was and except it as completed.Thanks for everything Bo, excellent customer service!Eric Willett

  Mary Birnbaum
2 years ago
They are the nicest & most helpful mechanics I've ever had the pleasure to deal with. They came & jumped my car off for me & called to check on me about my car. They're are awesome.Services: Steering & suspension repair, Brakes, BatteryServices: Steering & suspension repair, Brakes, Battery

  C Burbank
4 years ago
Great experience until the owner got involved. I was told 30 for a used tire. They didnt end up having the right one. They found one that wasn't the right size but got me moving. Thank you amazing mechanic. When the owner got involved he told me he was going to give me the tire for free as if he was doing me a favor, but he would charge the hour minimum shop fee.i said I was quoted 30, but the manager said sorry my boss got involved.. so I ended up paying 75 dollars for a tire that doesn't even fit my car. Final wrap up, I dont recommend coming here while the owner is in. Beyond that, seemed like a decent place.

  Tyler Hill
2 years ago
Outstanding detailing. They did a great job on my Mercedes. Great customer service also. Will definitely be using them again.

  Patricia Whitehead
2 years ago
Very professional, found the problem with my F-150 and fixed it in about 2hours. They had pictures to show problem and how it was fixed. We have used them before and have always been pleased with the results.

  Jacob Martin
6 years ago
The only Thing I can really say that's good about this place is they are friendly and the paint work is good. Other than that my experience was terrible here. My main issue was that they had to replace my factory OEM window on my 2015 mustang. After repairs my window makes a horrible grinding noise every time I use it ! Then I had asked them to fix it again, which I had to take off work to go do, there glass guy comes out side with a can of lithium lubricant and tells me it's my window rubber and not there install job which is bs! My other window has never done this and I have never had this issue on a vehicle. So he proceeds to tell me to buy a can of this and use it every so often! Horrible way to handle a customer, the guy was also very rude and clearly didn't know what he was doing. I used the lithium more than once and it still grinds and every time I have to spray it in my door it streaks up my window. I will never take my car to this place again or ever recommend them to anyone. Be careful!

  Andrew Murray
7 years ago
Go here for any need. These guys are great and left right where Jon Lodens left off. The customer service here is something you don't find nowadays. They go far above and beyond to ensure you get what you want and need.We have taken 2 vehicles there: we took our new GMC Yukon there to get a lift kit, wheels, tires and some custom work and they helped us find exactly what would fit and look right as well as letting us come in the shop and see the wheels on the vehicle prior to officially ordering. They had us come in a couple times afterwards to check tightness and ride and ensure Quality workmanship.Then We took another vehicle in for tires, brakes, alignment, etc. Instead of just replacing the brakes they called us and let us know that the majority of the brake pad was still intact and did not recommend doing the brakes therefore giving us a discount.Jeremy and Justin were the two that we worked with the most and they are extremely friendly and helpful. It's a family type environment and we will be repeat customers.

  Fran Bowers
a year ago
Deplorable company I would give them a -5, what they say to your face is a lie, they do not stand behind their work. Warranty claimed by them is just lip service, RUN FROM THIS COMPANY.Service: PaintingService: Painting

  Matt Freeman
a year ago
Great place to get your car or truck worked on I have had both my vehicles theres great service reasonably priced worked and getting ready to have more work done by them they do both body shop and mechanic shop

  DK Y
a year ago
Great prices and solid work. Friendly staff and understanding mechanics. Took my volvo in and got her diagnosed and fixed quick.

  Matthew Jernigan
2 years ago
Quick, efficient service. Worked very well with my insurance carrier. Super bonus was they detailed my entire car! Many, many thanks!

  Charlene Dunsmore
7 months ago
Highly recommend. Very friendly helpful staff and took great care of us.

  Timothy Fallon
4 years ago
Unfortunately we've had the Targets on two of our cars so we've had to have them fixed I've had a few people recommend them and they was on the list of my insurance company I checked around their prices are competitive and their work is excellent I would recommend them