Superior Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tammy Perry
4 months ago
Very professional, helpful, and affordable. Will always take my car there for repair and maintenance. My check engine and maintenance light was on. Fixed me up quick at an affordable price.

  Kat
5 months ago
I had an excellent experience with Superior Auto, even though I didn't actually get any service done by them. I was dealing with a frustrating car overheating issue, and everywhere else I called demanded a diagnostic fee upfront before providing any information. However, my experience with Superior Auto was refreshingly different. When I called, she only mentioned the fee after I inquired about it, which was a pleasant surprise. She was sweet and upfront but also went above and beyond to help me. She asked me detailed questions about my car and the issue I was facing. She patiently explained the potential problems and the associated diagnostic fees, taking the time to outline the steps they would take.When I mentioned the possibility of needing an appointment in the near future, she made every effort to accommodate me as quickly as possible to address the problem and was willing to get me in the next day despite them being booked up.What truly stood out was when I called back to inform her that I might have found a solution myself. Instead of pressuring me to come in and spend money like other places would have, she was genuinely happy for me and even recommended ways to self-diagnose and resolve the issue.I couldn't help but thank her for her kindness, but she insisted that it was no trouble at all and urged me to reach out if I ever needed further assistance. Superior Auto's exceptional customer service and willingness to go the extra mile left a lasting impression on me. They truly embody what it means to prioritize customer satisfaction. I highly recommend Superior Auto for their professionalism and customer-centric approach. I genuinely did not think people like them still existed and I just wanted to show my gratitude.

  David Gudger
6 months ago
I very pleased with my repair I figured it would have taken a week to fix and Ray is nice and friendly he is good at what he does and it really didn't take that long to fix and he saved me money for my transmission fix he is the best auto mechanic there is.Service: Transmission repairService: Transmission repair

  Neena Coulter
a year ago
Ray was fantastic! I had a fuel pump and O2 sensor that needed to be replaced, he got me in and got me out the same day. He also didn't charge me a fortune to do the work. I'm new to the area so I was reading reviews when looking for a mechanic, all their reviews were wonderful... well now I see why! I have found my new mechanic. Absolutely wonderful people, if your looking for a honest mechanic with great prices go talk to Ray he is the best!Service: General repairs & maintenance

  Rain Tee
5 months ago
They are truly the best mechanics they get it done fast they don't take advantage of you they are also cheap thank you superior auto everyone of you up there are so awesome

  Margaret D Martin
10 months ago
Don't waste your hard earned money here. I gave them 3,200.00 to rebuild my Subaru, plus gave money for parts.., like extraction bits that i never got. That was 82.00. To top it off my car lasted 6 months and tore up the same place they fixed and they wouldnt back their word.

  Creola Sakellar
a year ago
I cannot say enough how great they were, super friendly and very helpful!! I went based off of their reviews and was not disappointed. The service was quick and affordable, I will definitely be back for all my auto needs!Service: General repairs & maintenanceService: General repairs & maintenance

  Trent Sawyer
2 years ago
Very friendly, good service and work, and most importantly, honest.My power steering was out. My car had electric power steering so they thought it was the power steering motor. That requires ripping the dash out. He scanned it and found out it was only a fuse. He could have easily told me it was the motor. Instead he was honest and fixed it for the cost of the fuse. $25. I had other work done that has made my car run great. I would definitely recommend Ray and his team.

  Gary Bailey
5 months ago
Not sure what was fixed. Replaced fuel pump and the car wants to stallSo your guess is good as mine.

  Angel Robinson
9 months ago
I thought this place would be good because of the reviews. They were very nice the first time I went to them and would've rated 5 stars. Went back this morning and they were rude for no reason. Stay away from anything on Lynn Garden

  Randy Wogomon
11 months ago
Wouldnt recommend them over charged me to fix my truck still not fixedcharged me for an ecu unit wrong one. Had to buy it myself never reimbursed me. Said he fived my volvo never fixed it

  King Chris Moneymaker
a year ago
I had the guy do a axle and far as I know he did ok but he gave me his word that he would put some tie rod ends on for me too once they came in I went back down there and he tried to charge me $40 just to put on a few bolts which would literally take 5 minutes he s a sleezy business man don t trust his word for nothing he s not relatable and honest so therefore I do not recommend this businessService: General repairs & maintenance

  Brandi Davis
5 years ago
Highly Recommend! Can t say enough good things about Ray and his crew! Like any older vehicle, they tend to have a mind of their own and give us the misfortune of breaking down. Fortunately for me, my beast broke down outside the A-Z store. I thought it was the battery or alternator and asked the store owner for a jump. She advised their was an auto shop out back and that they might help me. I ran around the building to find someone and ran into David, one of the staff. He tried to assist me but their jump box was not doing the trick. He tested the battery and alternator to find no issue but the vehicle still wouldn t turn over. He went and grabbed his boss, Ray the owner, and came right back with every mechanic on duty. Ray cranked the vehicle and within two cranks he stated my fuel pump had gone out, as well as his mechanic confirming there was no pressure coming from the fuel line. He offered to fix the pump but would have to send it to his son s shop over in Gate City, V.A. because he had a lift open right then. I needed a day to review all my options before forking out $500-$700 for the quickest fix. The A-Z owner was gracious enough to allow me to leave my vehicle overnight, which I did. I ran the numbers and ended up ordering the parts needed. I called Ray and asked if he would still do the installation, when the parts arrived. He obliged and told me he would move the car to the back parking lot until I brought the parts by but that they wouldn t warranty the part, only paying for labor doing it this way. I was ecstatic because not only did that save me a tow bill but it saved me all the headache that comes with breaking down! I will say the only thing I didn t care for was, Ray had my vehicle towed to his son s garage without my knowledge, but when he found out I wasn t happy, he did his best to reassure me that his son was just as good if not better. I got the parts to him by close of business Monday and was driving away by Wednesday s lunchtime!

  Daniel Ray
4 years ago
Took my truck to have brake pads and rotors put on, he told me $70 . When I went to pick it up he said it would be $170 and he broke my abs sensor, then a week later going down the road, 6 of 8 lug nuts came off and the other 2 were very loose!!! Now I have a squeaking noise coming from front wheel!!! Worst experience ever, will never go back to superior auto and wouldn't recommend anyone else to go there either !!!! The owner, Ray, is very nice and used to be very good, but his employees are obviously not real mechanics to make mistakes like these!!!

  TriCities Krav Maga
7 years ago
Had an awesome experience here. Called in with a engine cooling system issue, but wasn't sure exactly what it was. Not only were the guys able to get me in the same day, they diagnosed the issue, ordered a new radiator, and installed it same day, for an incredible price. I knew that the radiator had a small leak from a different shop, and the previous place that I had brought it to quoted a replacement price 3 times higher. Ray even stayed open late to let me pick my car up that night. I highly recommend them and will absolutely use them for all future issues.

  Stephanie Cantrell
4 years ago
Customer for 1 year as of January 2020.Ray is so personable and willing to listen to any concerns I have regarding my (now 21-year-old) car. He and his mechanic team have consistently gone above and beyond to help repair and maintain my vehicle that I use to commute to and from work 7 days a week, and their ability to diagnose and resolve problems is second to none in Kingsport and the surrounding areas.I have referred many friends and acquaintances to this business for good reason, and I will continue to do so.This garage has done extensive work for me from rebuilding my A/C to replacing my water pump, serpentine belt, and pulleys, to repairing my cooling system, including replacing the manifold intake gasket after another garage failed to identify the leak.I hope to remain a customer for years to come.

  Joshua W
9 months ago
Very respectful employees honest and they'll treat your vehicle as if it was theirs and brand new

  Anna
3 years ago
Husband went to have new breaks and rotors put on, when he picked his truck up a week later we were riding down the road and heard a new and weird noise, pull over to find out one of the tires had ONE lug nut holding the whole tire on!! We literally could have been killed. Owner is cool, but obviously the people working on the cars are not thoroughly trained. Owner did apologize for the trouble and reimbursed part of the money. Very professional on owners part but I hope from now on the young mechanics will be more aware. Breaks and rotors were done very well everything aside!

  Pooky Roig
4 years ago
I tried these guys out because of the great reviews on here. I called them and they quoted me a price and told me to bring my car by, when I got there the guy said he had "never worked on a Chevy Cruze like mine before" (just a factory 2012 Chevy Cruze mind you) and they couldn't replace the part because they needed more time and asked me to come back Saturday morning, when they open at 8. He also told me that the price would no longer be the $90 that he quoted and that it would now be $200, I said no problem, I'll see you Saturday morning at 8am. When I get there this morning the guy didn't even remember who I was and told me that he wouldn't be able to work on my car today and that it would be better to have me come in on a week day. When I asked why he told me to come back today and that he could have it done by lunch and now that wasn't the case, he walked away from me. This is one of the worst experiences I've had with a mechanic if you can call him that. I had to tell him where the part he was replacing was located. Although this was an awful experience, I feel like I dodged a bullet. I really thought by the positive reviews on here that this would be a good choice. I was wrong

  sharon hatfield
3 years ago
Reliable, great prices. I've used Ray and his guys for years and never had to return a vehicle for additional repair of the same issue. You can trust Ray!

  john whorton
a year ago
Been my family mechanic for years can't beat loyalty great service great people

  travis meade
5 years ago
Ray and his guys always do great work at a very affordable price I trust this shop they always do me right. I highly recommend them for anything on a vehicle.

  Garry Summers
3 years ago
Put motor in truck waiting to work bugs out so far great job

  Jason Lang
6 years ago
i have had my car serviced here multiple times and i keep coming back. Ray has been extremely professional, very personable, and he and his crew have always has done a good job.

  Marlene Hickman
a year ago
He has been our mechanic for a long time.Great work great service..Highly recommend them.. Very good honest people.Service: Auto maintenanceService: Auto maintenance

  Dustin Bunny Bennett
4 years ago
I've had them do several repairs on my car and they've always done a fantastic job at a fair price. Excellent mechanic garage!

  Austin Clark
a year ago
Most genuine people you'd ever meet. Super trustworthy and reliable. Would make this my go to shop for sureServices: General repairs & maintenance, Vehicle InspectionServices: General repairs & maintenance, Vehicle Inspection

  john toth
5 years ago
Ray is one of the few mechanics that I trust. He is busy a lot but he will never so you wrong. Very friendly as well.

  Teevor Dezarn
6 months ago
We do need people to work on these with out a car what would we do???

  Susan Wiggins
4 years ago
I take my car here they are honest and do a good job Ray and his crew are all great people