O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike
5 months ago
I always went to O'Reilly's on the west coast, and I do the same here on the east coast. They guys and gals I've worked with there have been extremely helpful. They never try to give anyone the bum's rush just because a line is forming. They do what it takes to help each customer, and that really shines in a world where customer service is going the way of the dinosaur.I needed a part that was hard to come by, and the gentleman helping me at the register went out of his way to go looking around in the back storage area, and he found what I was looking for even though we couldn't find it anywhere on the shelves. That was awesome!!!

  David Frazier
8 months ago
I have gone to this store several times before and have had great experiences.I was in there yesterday 8/13/2023 to purchase a belt. The manager I assume come up to me. I later realized he is without a personality. He is rude, not aperson who needs to be around the public. I would like if someone could contact me. I don't think he appreciates his job and he'll definitely keep people from coming to your store.

  Doug Walter
9 months ago
Great store. Family broke down and they were able to supply all they needed for parking lot repair. Let them stay overnight in a safe place until I could get there to do the work.

  Wayne Gibson
a year ago
I buy all my parts from this store the staff are always very professional and curious. The store is always well stocked and clean. The manager goes above and beyond to help with anything he can and all the other employees are very helpful as well I have 4 vehicles that I buy parts for there so it's hard for me to keep up with what's what but they are patient and helpful. I have never observed any of them on there phone or just standing around when they have customers in the store. No matter when you go in there one of the staff greets you when you walk through the door and will track down whatever part you need. With all that being said oreilly's has a great bunch of people working in this store and anyone that says different apparently has a alterior motive or something against one of the employees.

  Henry Smith
a year ago
Very good to work with. We use them a lot at the KOA. Have bought several batteries lately and exchange without a question. Only 3 miles from the park and very nice folks.

  Brian Guy
5 months ago
Guys are very helpful....seem to be a Lil cheaper on prices as to Advance auto

  Big O Reviewz & Vlogz
a year ago
They are unprofessional, rude, and 50% of the time they stand behind the counter looking bored and texting on their phones. I asked for chrome lug nuts and what size I needed for my Impala. The black employee tried to sell me individual ones at top dollar price, when on the floor they sale the chrome lug nuts 4 in a pack for half the price as the same ones behind the counter. I went to pay for my items, I had selected from the sales floor, at the register. The white, no-personality chubby kid slowly scanned my items like he had the energy of an old turtle. The black employee leaned against the shelves behind the counter texting on his phone. " What are you up to?", he asked. "I have been working, today", I replied. The two employees are not sociable or friendly and are obviously not enthusiastic about their jobs. They should be working somewhere digging ditches at minimum wage. There is no way I would hire employees with no brains, motivation, or communication skills.

  Tyler Haren
7 months ago
Ordered parts they said would be there Monday at 12:30pm Monday being Labor Day, not a word was said about the store being closed Labor Day!!! Sad the employees don t even know the store schedule

  Steve Jones
9 months ago
Helped me diagnose a failed sensor & have good tips on how to replace. Great location & friendly staff.

  Bryan McGuire
a year ago
This is the only O'Reilly's I go to in Kingsport because the people there are knowledgeable and know what they're talking about and we'll get you the right price and the right part the first time....

  A. Pittman
6 years ago
Not all O'Reilly locations have impressed us, but this location sure has. Their staff is incredibly knowledgeable, and very helpful. Exchanges or returns are very easy. They will go out of their way to help get anything you need, and quick delivery of something does have to be ordered.

  Chris George
2 years ago
Absolutely awesome, I called about a part I needed. When I walked in I was greeted with a hello, can I help you with something today. I answered I just called for this part. And he had it on the counter waiting for me. You can't ask for better customer service than that.

  Sean Cornett
a year ago
Went in looking for a ball hitch and it was one of the few stores in town that knew how to help us and was fully stocked on their balls and hitches. Will come back here if I'm in Kingsport and have needs as such.

  D
4 years ago
Stopped by yesterday to get a battery for my car, was done in less than 10 minutes! Very reasonable price. I didn t feel pressured at all to buy the most expensive one they had, or stuff I didn t need, and I really appreciated that!! Awesome friendly staff, will definitely go back here again!

  Leah Ruth
2 years ago
I was actually sent to O'Reilly's by advanced Auto parts I am a 42-year-old woman and advance had me outside putting oil in my car by myself once I dropped my old cap advanced did not have one in stock neither would they help me try to locate my oil cap thank God they sent me to O'Reilly's they neither had a oil cap on stock but there was a very plot gentleman named James that help me locate and get my oil cap . He was absolutely amazing I'm mad I didn't buy my oil there. I will go nowhere other than O'Reilly's from now on............. Thank you O'Reilly

  Bill Toel
a year ago
These guys have found parts the manufacturer didn t have in stock. I ll never go anywhere else.

  Thomas Cooper
4 years ago
Great, knowledgeable, and friendly people. Got a new battery. They even suggested based on my driving habits that I not buy the most expensive one they had. They also tested my old one and installed the new one for free!

  Lisa Keller
4 years ago
Please train ur workers before they help the customers. Came in to get a fuel filter, and the boy helping me did not know what to give me after looking on the computer. Had to have help helping me. I should not wonder if I am given the correct car part.

  chuck
3 years ago
Employee are always happy to help in any way possible. If they don't have a part they can get it. Staff never acts like they are being bothered to help out, cheerful and knowledgeable.

  Jason Tesoro
3 years ago
First, I must say, if I could, I would rate much higher than 5 stars! I was on highway 81 and my truck broke down. (In Tennessee on our way to Delaware from Georgia) My tensioner pulley went out and threw the serpentine belt, cutting it. My girlfriend called O'Reilly's right away. The manager James had answered, and right away she explained the situation. And with being just a couple miles away, he took an over the phone order, and brought us what we needed. And within just a few minutes I had the truck back on the road. The customer service was more than through the roof. I would recommend this place to anyone!

  Anthony Kendrick
a year ago
I find this is a good place to get my car parts. I drive from Bristol to Kingsport to get my car parts. Drew Van Buren is very knowledgeable and helpful. Stop by if you need car parts, he will gladly help you find them.

  coffelt25 productions
a year ago
Love clean fast shipping service good night fast part fit nice I'll be back

  Kory Wiesner
2 years ago
Good stuff, stays well stocked and close by no matter where you go. For a modern parts store not bad.

  mary robinson
2 years ago
The guys were AWESOME. Made sure I had the right wiper blades and even installed them without me asking.

  Andrew Sexton
4 years ago
The staff are not trained properly on online orders so when you go to return them it takes them over an hour to do so I have always had great service with them but the two employees LISA and SKYLER were very rude and seemed aggravated because they did not have the knowledge to return the item

  paul strong
2 years ago
Great service, salesman very willing to help.Bought new battery and the salesman installed it. Made my life much easier.

  Walker B. Gentry
3 years ago
Been going to this store for a few years and have always had great customer service.

  Adam Hatfield
3 years ago
Best prices and quickest delivery on items they don't have in store. They'll have them there by next day.

  Frank Jackson
a year ago
Great place and always has the parts I need.

  Cody Dishner
4 years ago
Stopped by to pick some oil, the cashier was polite and offered to let me use their spare funnel.