Kingsport Tire & Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Raymond Bodden
4 months ago
The place had better service when Phil and Patrick were there. Last oil change I was actually able to get, took over an hour and a half.They cancelled multiple appointments after I showed up which made it obviously clear they didn't need or want my business.For a franchise shop under Goodyear's name, their service has deteriorated to sub-par standards. I'll take my business elsewhere.Thanks.

  Sarah Hale
2 weeks ago
Have always done great with minor services like oil changes and tires but I had a lot of issues with brakes they put on and had difficulty getting them to admit and fix their mistakes.

  Linda Villanueva
6 months ago
I recently popped by Kingsport Tire and Auto (walk in, no appointment) because of an issue with tire sensor system. They were totally booked that afternoon but fit me in early next morning. I travel cross country several times during the course of the year. And a lot of times solo. So it's important to me to have all systems working properly. I've come to learn that they provide many services, not just tires! They are truly a FULL SERVICE shop. Here's a list of some of the services:work on transmissions, air conditioning, engine repair, drive systems, suspension, vehicle accessory add-onsAND they can provide 24 Hour Roadside assistance! I highly recommend this business for their work integrity, knowledge, and dedication to customer service.These people are TOP SHELF

  Ron Sisk
5 years ago
Kingsport Tire & Auto have taken care of all my auto needs for many of years and always done a great job at it. They recently help me pick out new tires & rims & installed a lift kit on my truck. It looks and drives great.

  Meagan Wamsley
a month ago
Never had better customer service and prices. Best place around!!

  Fred Moore
3 weeks ago
Good place to have work gone on your car or SUV friendly people I will be back

  Jon Jones
5 years ago
My third visit here. Very courteous and professional staff. Coffee and snacks while you wait. Nicely updated waiting area with wifi. I am pleased.

  james jackson
8 months ago
I had a flat tire Saturday morning. I called Discount Tire they told me to bring it to them. Upon arrival they said they could not help me because the outside edge of the tire tread was worn down. It was not a safety issue nor was it in dire need to be changed. They would help me if I wanted to buy a brand new tires. I immediately left I went to Kingsport Tire and Auto. They couldn't believe Discount Tire would not help me. They fixed my tire and didn't even charge me for their services. I was told to enjoy the rest of my weekend. Kingsport Tire and Auto actually care about their customers and when it comes time to buy a new tires ill be calling them. Customer service at its finest. Don't spend your hard-earned money on a business and people that do not give a damn about you.

  Melissa Hicks
a year ago
They do good repair work. I always get my cars serviced and fixed with them. I like how the people who work there are friendly, they always remember me from one time to the next. Phil is a really nice person to work with. I recommend them to anyone looking for a place to get their car repaired.

  Scottie Blaisure
10 months ago
Went in for simple 2 wheel alignment. After about a week had to go back as it had a bad pull to the left. They said caster was out and charged $112 to adjust and also said that should have been added to original alignment cost to make it right to begin with. I ve never heard of a place charging extra for doing what s supposed to be done in the first place. There were no shims, bolts or any extra things added. So I ve wasted $200 and the wheel is still crooked.

  Suzanne Larkins
6 months ago
Absolutely the most caring folks I've ever found to take care of my vehicles. Joe always goes above and beyond.

  Megan Mcniff
3 years ago
I never leave reviews but the service we received here was so phenomenal that I wanted the team to be recognized for it. All of the gentlemen working here on July 27th during the afternoon provided some of the best customer service I ve received to date. We were having some issues with our car on the way from DC to California, we called a few places around the area but no one could take us in on such short notice. Upon calling the establishment the phone was answered in an upbeat and friendly manner, we explained the situation and he told us they would be able to squeeze us in when we got there. When we got there every lift had a car on it so the fact that they squeezed us into an already busy schedule was so nice of them. Every part of our experience was great and I d recommend their services to anyone. We ve never received service like this in the city and it was so refreshing!

  Luke Lantz
3 years ago
Great customer service with a very knowledgeable staff that is there to help you get the best tires for your vehicle. For the best price..The staff has always helped me with rebates on my purchases.Not to mention there mechanics are great at what they do and do flawless work.I've used them numerous times on all tires, aftermarket Rims and my mechanical needs.GREAT PEOPLE!!!!!!

  Linda Villanueva
a year ago
I highly recommend Kingsport Tires for all your automotive repair and maintenance needs. Their services are timely and professional. The staff are courteous and highly skilled. Reasonable pricing.

  Bill Francis
4 years ago
If I could give 6 stars I would. This is the third time I have taken a vehicle to these guys for a larger repair. First class operation! Phil, Tony and Joe are super to work with. Honest and personable. This last time had a couple minor mishaps during the repair process and they were upfront and honest about it, but more importantly they took care of it. Don t think twice about taking your vehicle here!

  Don Poussard
2 years ago
Thank you Todd and all the team at Kingsport Tire & Auto Care for taking such good care of one of our customers, and on a weekend! It was a pleasure to do business with you, you're responsive and honest. I deal with all types of cars and all kinds of mechanics on a daily basis and it's next to impossible to find a shop with the type of integrity I experienced working with you. If you're anywhere near these guys, I'd highly recommend giving them a shot next time you need help with your vehicle, you won't be disappointed! Thanks again guys :)Don PoussardHarbor City Auto SalesMelbourne, FL

  McKenzie
5 years ago
Yesterday was my first time visiting Morgan Tire Service and I could not be more satisfied. I got a flat tire on Wednesday night and had to call around yesterday on my lunch break to find some tires. I called Morgan Tire Service and spoke to Mr. Patterson, who was very friendly and helpful. He did not give me the run around or try to tell me about tires I didn't want. I told him exactly what I was looking for and he made it happen. The customer service I received from everyone there was beyond excellent. The price I paid for 4 new tires was very reasonable and affordable. From what I could tell from just one visit, this company is honest, trustworthy and reliable. I could not be happier about my choice to ultimately go with this company and will surely be back! Thank you all for taking care of me in my time of need!

  Rosemarie Edwards
4 years ago
The best auto care you ll ever find! I ve had two Jeeps that I ve brought them and they ve always treated me with such professionalism, caring and honesty. They are extremely knowledgeable and willing to help put you at ease with any problems you re having with your vehicle. Highly recommend them and wish I wasn t moving to another state so I could continue to bring my Wrangler to them in the future.

  Christine Chapman
5 years ago
These guys have really great customer service and fast mechanics. Inside the waiting room is very classy and modern. There is a nice assortment of snacks and beverages for their clients. I only wish there was a diaper changing table in the restroom. It was very difficult to change my baby on my lap while also keeping my bag off the floor containing items necessary to change her. I would definitely recommend this place and I will be returning, but hopefully they have a diaper changing area next time!

  Jonathan Broome (Jarble)
5 years ago
Mixed feelings about the entire experience. I arrived to book an appointment but had to play sherades with the employee about what times were available and when I could book. This was nothing more than a lack of communication that could have been easily resolved. I came very close to scraping the entire thing and going elsewhere but decided to give them another chance. On the day of the appointment the owner was in the shop and the entire experience was exceptional. He took over from the word go and took care of his clients. I am not one that wants to haggle or beat about the bush and he understood this. Made logical recommendations for everything that was required and the process moved along.The office has not changed much from when Morgan owned it years ago but a pointed effort to cater to customers has been made. With coffee and wifi provided to help pass the time as your car is serviced.The tire selection remains a strong point for this service with their team able to get most things quickly for anything they may not have on hand at the shop. The price is reasonable and I have never felt that anything was excessive.

  Sundeep Venkatesan
3 years ago
This review is for the service rendered to my family traveling from PA to TX, with two toddlers and a U-haul cargo trailer with my AC blowing hot air! It was not at all easy for the kids and for us. We found Kingsport Tire and Auto Care while driving through TN. They immediately picked up the phone call and asked us to visit for an AC diagnostic test. We took a small detour from the interstate. As soon as we arrived the team greeted us with cold water (when traveling in a hot weather, even the small things do matter!), made us comfortable, and provided snacks for the kids. With the AC diagnostic test they were able to find what needed to be repaired. However, they had to order the parts which meant we had to wait and make an unplanned stop. We left the place with so much positive energy from the team's kindness and excellent service and for treating us like one of theirs and not just a mere business. We would totally recommend to stop here for any Auto service and you wouldn't regret! Joe and the team are the best and your car is in safe hands with them!

  Ray Stroud
6 years ago
On my first visit here, Morgan tire did a great job fixing my air conditioning and even doing a last minute add-on transmission repair. I was in a big hurry due to having to take car on a long trip and they got everything fixed in one day despite my waiting til the last minute. Everyone was friendly, helpful, and very professional. I usually do my own maintenance and repair work, so I m very picky. These folks did top quality work, very fast, and at very reasonable cost. You can trust this shop, which is a rare thing with car shops these days.

  Margaret Clark
a year ago
These guys are awesome! Phil and Joe are extremely knowledgeable, fair, kind and always working with you to find a solution to whatever the problem is with your vehicle. Making sure that both you and the vehicle will be safe on the road. I will never go anywhere else!

  Wade Hugendubler
10 years ago
I was travelling on I-81 and experienced a flat tire while staying at the local Sleep Inn. I asked the lady at the front desk for a reputable tire shop. She recommended Morgan's. Morgan's recommended another tire shop that takes AAA!I discovered that I had allowed my AAA membership to expire so, without that as a motivation, I chose to do business with the honest businessman. I found the service friendly, kind to my children and wife who had to wait with me and the cost of the repair more than reasonable. They even refused my offer of additional payment for a job well done.The owner/manager called me back into the garage to ensure that everything was handled properly when replacing the spare. My minivan was heavily loaded due to travelling for the holidays. The men in the shop worked together with me to relocate the spare tire and repack my van.Overall, this is an unashamedly Christian businessman that isn't just talk. Well done!

  Mark Trenor
5 years ago
Outstanding responsiveness and service. They were able to turn around a delivery of Michelin MXM4 s overnight and had them installed for us on the following day. Price was guaranteed in advance and we were in and out of the center in about 90 minutes, including an alignment. The office personnel were all excellent, ensuring the correct tire selection for the vehicle and that we felt comfortable during the wait. The facility is clean spotless, actually and easily accessed directly from Stone Drive. We would absolutely recommend this business to anyone requiring tires and alignment.

  Anthea Lane
5 years ago
I have been going to Kingsport Tire and Auto Care for many years with two vehicles. I had a flat tire and they checked it for me and could find nothing wrong with it. It's my secondary vehicle and sits some, so that's likely why it went flat. ANYWAY: they didn't charge me one penny. That's just a perfect example of why I will continue to take my vehicles to them. They are pleasant, polite and will tell you the truth about your vehicle. Whether you drop your car off or wait, they keep you abreast of the progress of the work on your vehicle. They are extremely skilled and do fantastic work. I would highly recommend them for any service/repairs on your car!

  Leandro da Pia
5 years ago
There is a reason why they have such great reviews. Great hidden gem of tire Services in Kingsport! Great customer service, honest and the fastest turn around with labor and installation. I feel good supporting small and family business with this kind of Integrity! Store is clean and cozy.

  Curtis Pickwell
4 years ago
I have been doing business with another name brand dealer in the area for years. I called and ask the price on an oil change and wow were they high. So I called Carmax(WHICH I HIGHLY RECOMMEND BUYING A CAR FROM) to ask if they did oil changes but they didn't have the capacity at this location, but the recommended Kingsport Tire and Auto Care. I called them and they were able to schedule me the next day at a Great price and got my car in at the scheduled time unlike where I was use to going. They treated me extremely well and had an abundance of drinks and snacks FREE. I WILL BE BACK AGAIN

  Bill Martin
4 years ago
Had all four brakes and rotors put on my car on 3/21. Four days later I have loud noise coming from my driver side back wheel and find out that the bolts for that brake aren't there. They apparently were put in but not tightened. Yes the people were friendly and got me out the door fairly quickly. I prefer writing good reviews to writing bad ones, but, results like this don't cut it.

  Kristie H
5 years ago
Husband visited the store. The only thing he told me was they did not have a tire to fit his Jeep. That's what I was going off of. after telling him about this coming through here. He tell me they were very nice to him. He did buy 4 other tires. They even offered him something to drink while he was waiting. Not a Robot. Just now getting around to rating places we have been.