Southern Classic Auto Wash and Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shawn Thompson
3 years ago
This place is just incredible! I came in to get my car washed and then last minute decided to get my oil changed. DJ took care of me and helped me, he is awesome. He took the time to answer some questions I had, and is extremely knowledgeable. They not only beat the pricing of Jiffy Lube, but also had my vehicle looking brand new. Remember quality takes time folks! But it was a reasonable amount of time. I am definitely coming back and will make sure my family comes here from now on too.

  Richard Desjarlais
2 years ago
This is the first time Southern classic has done a terrible job. I had the VIP service done and a $1.00 charge for a hatch. I did get a $2.00 senior discount. All my floor mats were never dried off some were still dirty. The inside door frame were dirty. The front below the grill was dirty. The hatch was still dirty. The dash was smeared with polish or cleaner. The job was really poor. I have photos available.Services: Tires, Polishing, Auto detailing, Vacuuming, Auto interior vacuuming, Car waxing

  Latashia Logan
2 years ago
The oil lube was very precise and fast. I paid for my to be cleaned. the third row in my car did not get touched at all, wipe down, or even vacuumed. I went back inside and asked for a discount, after they told me they could vacuum it out, after being there for almost two hours already. Instead of getting a discount the manager told me to ask for him next time I came back. I definitely will not be back to be disappointed again.

  Varanda Akens
a year ago
Every Single time I take my vehicle to be detailed THET ALWAYS DO AN AMAZING JOB and ALWAYS go above and beyond. I drive from Gate City Virginia (even with gas as high as it is) UNFORTUNATELY I was given some HORRIBLE news that they will be closing around June 1st for a remodel and will be self service only. As far as my knowledge they are the only business left in the tri city area that you can pull up, choose the Top package plus all the extras and still be under 40 dollars. I am writing this review In hopes that the owner reads this and keeps the detailing aspect and doesn't go with a completely self service care wash because this area already has plenty of those to choose from and . more going up daily. PLEASE from one tire overworked Mother/Wife, PLEASE keep the detailing service......Services: Tires, Polishing, Auto detailing, Vacuuming, Auto interior vacuuming

  AlexanderMeg Greer
5 years ago
Wow I am blown away by the customer service values this company holds!! I needed a tire plugged then my spare put away and I was immediately helped with excellence. The manager, DJ went out of his way and Matt (Irish) also allowed me to leave town on time as I was in a rush. They are courteous, extremely reasonable pricing and fast. This will be my Johnson City service stop while I live here. A+

  LaDonna
5 years ago
I have been taking my vehicles to this location for over 10 years and no complaints. Until lately. Last oil change they over-filled causing me to have to get a gasket replaced costing $75. This time, it took them an hour for a basic oil change. I ve noticed a lot of new employees which obviously has not been a good thing. While I completely understand it is hard to find good, qualified employees, it s time for another changing of the guard.No review on wash services because I do not get my vehicles washed there.

  Melinda Hartman
4 years ago
I've used Classic for YEARS and have always been impressed. HOWEVER, the last 2xs have been terrible. Both times I paid for VIP, but got lick & promise. Inside not vacuumed good, still have coffee stains on console, footprints on passenger door, & windows streaked. Tires looked good though.I was there 2 days ago, nice day, I sat outside to watch since last time didn't get cleaned. I heard a worker ask another worker if they would hand them a pad so they wouldn't have to get out of hatch, reply "that's not my car". Saw several employees on phones and others making comments about not using phones. But what really got to me was 3 young men standing talking/laughing while coworkers were doing the work. This was a very busy day & I could have overlooked some missed details, but not when some employees were having a party.Manager or OWNER needs to address all of this. Like I said I've used Classic since you opened, I'm not sure you will get strike 3 from me.

  Anna Fields
3 years ago
Today is the 1st time I have ever visited and paid for services at this particular Johnson City location. I always use Southern Classic to have my car washed and detailed but I always go to the Kingsport location. Anyways, I noticed as soon as i pulled up to the vacuum line that there were at least 20 to 25 cars total having their vehicles washed!!! I will admit that both lines moved fairly quickly. I paid for the VIP package which cost $31.95 plus tax which is always well worth it but I ended up having to wait in their lobby for 25-30 minutes for my car to get completely done and finished. I guess it is a good thing that 1 of my 3 teenage daughters was having their hair done at the salon next door or I would have probably been a little impatient lol . The only reason why I took one star off the rating is because of the wait time. I also tipped the employees whom worked on my car $20 cause I completely understand how hard and tiresome it can be to wash the inside and outside of numerous vehicles on a daily basis. Keep up the excellent work guys!!!!

  Jo Judd
a year ago
I was disappointed. My car was not that dirty, but wanted to get windshield cleaned (inside and out) as going on longer trip. Paid for VIP and in middle windshield and on sides, still obviously dirty. Tires and front dash treated with "armolra" but could not tell they did much of trim.

  Elaine Skelton
a year ago
Wow. What a disappointment. What was once a great business is now a ghost town. Lube services are gone. Add-on sales items are gone. The waiting room is a bare dismal experience. Johnson City needs a Buc-ee's and quickly!! I'll never be back here. While I was sitting here writing this review, I heard someone, from management, state this is the way of future and customers need to get use to "it". Well, no, we don't.

  Chelsea Seifert
8 years ago
I thought it was great. Contrary to what other users say, my car was FULL of dog hair and they got every bit of it up. They were incredibly busy and I was in and out of there in 30 minutes or less with a completely clean car. I don't mind spending $30 when it comes out looking great. I will probably stick with the basic for a while - $16.95 to wash and vacuum? Sign me up!!! Thanks. I will definitely be using them again!

  Barbara
5 years ago
They do a lot more then oil change! They have good deals n you get a discount for car wash when you've had car services done there too. Bobby was very helpful and answered all my questions and concerns! I recommend them to my daughter because she needs things done on her vehicle as well. Only thing was they couldn't get the tree sap off top of my car because it's hard to get that stuff off. But recommended them!

  Melanie McGlothlin
a year ago
Excellent service, courteous employees, clean, comfortable waiting areas inside and out. My car was in pretty bad shape when I checked in, was spotless when they finished. Highly recommended!!

  Nikki Ball
2 years ago
VIP Package and this is what I end up with. I will not waste my money here again.

  Mark Bowers
4 years ago
I needed to have my oil filter changed because another local competitor couldn't remove the filter. Cody had the filter changed in minutes and actually lubed the drive line that the competitor didn't do correctly without being asked. I then had them flush the radiator, change the differential fluid, and change the transfer case fluid. All the work was performed in a timely manner with exceptional customer service. I would highly recommend Cody and this location when it's time to have your car serviced.

  Nicholas Toney-Cross
7 years ago
These folks do a great job on my vehicle weekly. Keeps my car looking new. You can even get oil services among other things done to your vehicle. It's more like a detail shop than a car wash. They do a great job--

  Sharon Malone
a year ago
As of August 24th, 2022, they are currently closed. There is fencing around the building and parking lot. I m not sure if they are remodeling or what, but their signage is also removed. I went down the street for my car wash. I was always pleased with the service I received there.

  Michael OG Johnston
4 years ago
Easy to find and enter. Great, friendly n helpful staff. Sit back and enjoy the ride! Than if you choose, there's free do-it-yourself vacuuming, an abundance of clean soft towels for that wipe down! Additional auto care products you may purchase as needed! Go! Give it a try, you'll get your money'� worth!

  HEIDI HARNEY
2 years ago
I highly recommend this place. I came in with bo appointment and had my oil changed, several filters changed, and all other fluids topped off. I was in and out in around 30 minutes. The lub techs were great and very pleasant. And I was pleasantly surprised at the cost.

  Andrew Tweitmann
5 years ago
I dropped my vehicle off for an oil change and the VIP wash. The oil change was fine except for the additional charge for a special filter. ($2.00) I can live with that but it should have been included. The biggest disappointment was with the wash. Outside looks okay but the inside is pitiful. Dirt still in the cup holders and in the floor. I will never go back for that price and job quality.

  Ryan Martin
4 years ago
I have been getting my company provided vehicles washed here for the last 4 years 1-2X a month and this last visit really let me down and motivated my to share the care management has for your vehicle when its in their care. I have a 6 month old vehicle that sometime during their wash process put several moderate scratches on the driver side passenger door frame. I told the manager on duty about it and she confirmed after a lengthy inspection process with their camera system that she did not see any damage to the vehicle when i gave it to them. I didnt give her a hard time about it because its a company vehicle and i do not have any personal investment it in but i would like to see if there is something that can be done to repair the damage. She collected my information and told me the GM would call me, i never heard from them. This place does not care for their customers vehicles, damages them, does everything they can do to blame someone else, and if there is no way to dispute the damage avoids taking responsibility by avoiding the affected customer.

  Julie Bloodsworth
4 years ago
I've been here once. Normally I wouldn't pay for this service, but it was a godsend after I injured my back. I bought the basic car wash (interior/exterior) and was quite pleased with the results -- exterior was spotless, windows not streaky, and upholstery looked great.

  Michael Large
a year ago
I requested an oil change on my 1990 Saab (4 cylinder turbo) with synthetic oil. I brought my own oil filter. For this standard service I was presented a bill of over 100.00 dollars.

  tammy johnson
7 years ago
Stopped in for a good car wash. They were not extremely busy. Spent over $30 to clean inside and out. Overall, not a terrible experience. However, I think they missed a lot and I could have done better myself.

  mason bowen
4 years ago
This place is awesome for the price. Got a full size truck washed, hand dryed, wiped clean, and the inside cleaned for under $25. You can't beat that!.The customer service is great as well... everyone was super polite! If you want a good car wash this is it!!!

  Michael Whitlock
6 years ago
Absolutely phenomenal customer service and good prices for oil change. A clean, incredibly pleasant waiting area and shop. Professionality from employees.I'm here from out of town but a family member recommended this place and I followed blindly to the mark, and I was very much impressed. I will gladly do business with such top-notch, more locally owned, businesses such as this than big chains any day.They also pointed out the corrosion on my battery, and while this is an "upsell" they charge good prices for the services they do, so them cleaning the battery was a nice addition.If I lived near here, I would certainly come again.

  cassie norwick
3 years ago
I was treated with respect and each employee was kind, knowledgeable and no pressure to buy something. They opened the doors for me, pulled my car up for me and were very attentive. Quality work and service! I would definitely recommend Southern Classic.

  Tina Whitaker
5 years ago
I use to go all the time and get my oil changed and pay for VIP wash. Oil change no complaints. The car wash is the worst I have ever seen. I will never take my car or my daughter's car back to them again!!! If I could get a picture uploaded of my daughter's VIP wash I'm sure everyone would agree.

  Brandon Freas
6 years ago
Not happy at all. I came in Saturday 3/3/2018. I spent over $140 for their most expensive car wash and full oil change service. I also tipped $20 to the people who washed my car. After I got inside my vehicle it was clear they paid no attention to detail. I was looking for a place to take my car for a wash once a week. This place is not it. Floor mats are dirty (they are rubber should have been an easy wash) dirt still all over the console and cup holders, leaves still tucked in the hood and the trunk (a TON of them) and streaks left everywhere. As far as the oil change, it was supposed to include topping off all my fluids. Yet here I am with no windshield wiper fluid. No one seemed to pay attention to detail at all. Not worth the money I spent.

  Rick Hensley
5 years ago
Maybe it was an off day but I wouldn't waste my time here again. Just wanted the interior done. They hit it with a lick and a promise. Completely missed cleaning the passenger's side door and the inside of the windshield looked like it was cleaned with a dirty mop. Missed dusting several areas of the dash. Sorry guys but y'all seriously dropped the ball on this one. I'll go elsewhere next time. I doubt any of us will lose sleep over that tho.