Lowe's Home Improvement

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Radovic
3 months ago
Great discounts on tools around this time of year. If you need any tools you should definitely check them out.

  Leah Charbonnet
2 weeks ago
Worst customer service. Do not go to this store if you need ANY assistance because you will not get any.I drove a hour in to Lowes to pick up items for my husband who s couldn t get there.I went in with a list. I didn t know where to find most items. This was at 7:45 AM. There were not many customers and there were a lot of employees walking around in the areas that I was in and none of them offered to help. When I did ask someone for help, I was met with a curt and rude response. I was completely taken back. Apparently the employees are there only to stock shelves and offer absolutely no assistance. Lowes has just lost a customer because I will not be returning if I can help it.The service was so bad and the employee I dealt with so rude that I decided to sit in the parking lot after leaving to write this review. Perhaps the manager that was doing the morning meeting while I was there should do one on customer service and how the employees should treat their customers.

  Ben Crain
5 days ago
I love Lowe's It is my favorite place to get my tools and do all my home improvement shopping and they have a HUGE selection of plants they have pink blueberry this year . I can't wait to try them! You go LOWE'S.

  Cecil Perry
a month ago
I'm really disappointed in Lowe's.Most people don't know this but when they first opened as a national chain they had professional plumbers carpenters and electricians working in the different sections so that they can answer questions and help you with selecting the appropriate hardware. Now you're lucky to get a part-time somebody that doesn't have a clue what you're looking for

  Ava F
a year ago
I like to go to Lowe's because my husband gets excited. (Lol) They have cool stuff. They have cute plants and cute Christmas decorations, etc. The store is conveniently located on the main road next to the highway.

  Stephen Chesser
3 months ago
Enjoyed my experience as a young boy growing into a man I finally felt the power you get as a man walking into a Lowe s. Had a great conversation with Ben, although, he told me his name was Benji. He was very nice actually started hanging out outside of the Lowe s environment. The other employees where also a delight.

  Thomas Strickler
2 months ago
Do not recommend Lowe's at all. We came in and purchased a washer and dryer and stove. We were told that they were in stock and would be delivered in 2 days. When the delivery truck came we just got a washing machine and were told everything else is out of stock. We spent over 3000.00 Dollars and was told it would be 7 to 10 days before we would be refunded. What kind of business are you trying to run? Is there anyway I can speak with a manager? All we get from your customer service is the run around. Now we are here with no washing machine, dryer, or range to cook with. Should I get in touch with some legal advisement?

  Chris Nance
a month ago
Worst customer service of any Lowe s I ve ever been in. The only store I frequent that can not read the QR code for my account. And when asked why they are very hateful and offer no help. One lady in particular is extremely unhelpful and hateful always at the pro entrance. I service 115 local chain stores so I spend typically between 500-2500 a week with Lowe s. If the Home Depot here was any better I d shop there but they rarely have what I need.

  Michelle. D. Williams
a month ago
I love this store, the employee today was friendly, smiled,and very helpful. Didnt have to stand around and wait on some help. Very attentive, and has pride in her work. Ill be back!

  Steve Davis
2 months ago
I recently found out that Lowe's doesn't stock the doors that I've been getting from there for years. Turns out neither does H. D. Both say they can order them. And be here in about 4 weeks. I've been a Lowe's shopper for years. So of course I ordered them there. The expected delivery date came and went with no call from Lowe's.First call to Lowe's. ?They say it'll be 2 more weeks.No call from Lowe's.Second call to Lowe's. ?They tell me there here. But truck hasn't been uploaded yet. Call back in the morning.Theard call to Lowe's. ?Turns out there not here. It'll be 2 more weeks.4th call to Lowe's. ?There on the truck. Call back in the morning.Turns out there not here again.Now 4 weeks overdue.So I called the Lowe's home office. ?She says she'll look into it.Never heard back from her.5th call to Lowe's. ?They tell me the vendor PROMISES they'll be here Friday.Friday no call from Lowe's.6th call to Lowe's. ?Sorry still not here.So today I went to Lowe'sTo speak to a manager.Turns out after after 10 weeks of waiting 10 weeks of waiting their not gonna be able to get them after all. So we'll put the money back on your Lowe's card.I've never been treated more poorly. Or less with less respect. And will never order anything else from Lowe's.

  William Bailey
5 months ago
Rebuilt my kitchen and purchased all new appliances: refrigerator, in cabinet stack ovens, a cook surface and dishwasher. They were "in stock". Lies! Lies and more. It took over 3 months to get them. Horrible customer service and the appliance distribution center "lost" them, and then attempted to cancel the order.. Lowes had to reordered from the manufacturer.Horrible experience. 1 star is too goodI recommend BestBuy

  Jeana Gregory
10 months ago
I didn't realize how large of a store Lowes has grown into. Not only do they carry building supplies and the like, they carry almost anything you need or want to tackle just about anything at your house, from building, remodeling inside or outside your home and your lawn care and landscaping. Also they have everything you need to clean just about anything. They carry ZEP professional cleaning supplies. I was also able to find HANDI WIPES! Haven't seen them in years and love them! Thanks Lowes!Also they have an awesome gardening center.

  Traci T
4 years ago
We do not shop at this location often because there are three other Lowe s stores closer to our house. But, we were in Johnson City and needed to pick up some things to finish off a couple remodel jobs were are doing on our home. The store was busy. But we were able to get help locating the correct posts for our porch railing and stairs. This store has a larger variety of wooden stair runners, balusters and bannisters.

  Michael Robison
3 weeks ago
This company chooses to use demographic price gouging between two stores that are less than 4 miles apart. One store in Johnson City charges $44 for the product and the jonesborough store charges $38 for the same product. So since JC is larger than Jonesborough they ve decided to price gouge its residents versus the ones living in Jonesborough. Save yourself money and shop at the jonesborough store or at there competitors.

  george trundle
4 months ago
My comment it is about the people is working on the weekends on that store they need to make sure they put somebody they can handle it different transactions at shop on the store all year round and never have any problem but when you go on the weekend they don't know how to charge in l.a.r account and also made me feel bad as individual because the count is not mine but I'm been using it to get my materials because the company that I work for it they allow me to get them materials that I need on my job and there's people treat me like a thief when I do this almost every day so starting from the manager I think they need to be trained better and get more information because the company I work for is a millionaire company at Corporation they spend millions of dollars on the store and they cannot find the account it's just telling me how ignorant they are on the job they doing so they need to put somebody in charge on weekends they can guide this guy's to do the job

  Jesse Q
2 months ago
Bought probably the 10th tape measure in 3 yrs on the selling point no hassle return but as always they want a receipt I'm sorry I. Don't keep a receipt I have kids and I work for a living all I wanted to do was exchange it

  charlene hobbs
5 months ago
I used the free air. I was stuck out in the middle of the night and none of the stores in the area had pumps that were working so I remembered they had this and took a chance. I appreciate the service! You saved me! Thank you!!

  Sam Snyder Sr.
3 weeks ago
Great. Please don't stop curbside for 78 year old veterans?

  Ann Y
2 months ago
It was great. They gave me excellent customer service even though I only needed a couple of small pieces of hardware and some information.

  LeeAnn Crumley
3 months ago
I purchased all the materials I needed to remodel my bathroom. A very knowledgeable employee helped me to find everything I was looking for and made my experience much better. Thank you

  Lauren Holladay
3 months ago
We always get what we need with Lowe's. They're very knowledgeable when we need something for a DIY project. I highly recommend Lowe's in Johnson City TN.

  GW Tolley
a year ago
Craig in Lumber and Building Materials listened to our situation and then took the time to show is the product to solve the issue. Excellent CUSTOMER SERVICE!!!He went over and beyond.

  Lynn Robinson
2 months ago
Quick trip in and out! Well stocked store. Items listed on app were in stated location

  jason boggs
a week ago
Probably the worst Lowes you will ever go to. Zero customer service, employees bickering who won't help you. Will never go back.

  Eric Williams
a month ago
Waited 20 minutes to get a set of dewalt batteries could nt find help then almost 20minutes getting checked out

  Marty Grindstaff
3 months ago
I mean it's a Lowes I prefer small business for building materials because I'm picky and they have more seasoned experienced people

  jason belt
5 months ago
Forced to ring up my own items , being I had an entire cart full ot took me 10 min to ring them, and after I did I had to ring them again as I was informed only one machine actually took cash after i fought it to scan everything, put your cashier's back in place ringing up your patrons rather than having them stand and watch us do it...same number of employees, I simply don't get it ...

  John Hyatt
4 months ago
I love this store. If I have $100,000 I can spend it. Employees and knowledgeable prices are starting to get high

  Jaima Gemmell
4 years ago
Always love shopping here. They have the best and most helpful staff. I have never run into a problem at the store. They are always right there when you need them.

  Dustin Hatfield
8 months ago
Order a dryer yesterday, and it was delivered today at 503 pm. It was damaged, delivery guys said take it as is and they would give a discount and replace it. We were supposed to get call 1 hour after they left to see what they would. Hour later, no call. Called Lowes to talk a Manger 30min no answer we drove there still on hold. Got told them still on hold on I person for manager. Had to wait another 10 to 20 min for a manager. Just to be told, we had to deal with their fulfillment center cause that where the dryer came from. Even though we bought it from them. All they would do is send an email. We got a call saying they would call back in 10 minutes. need to talk with their manager before they do what was needed. So far, no call back. Avoid buying appliances here. Never though store would not help with something THEY are selling. Seems they just sell you stuff they don't have, then make you deal with someone else if something wrong. Guess now I have to wait and see who I can call to fix this mess. Unless you can walk out with what you need, i would avoid Lowes at this point.