Joe Hudson's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  julia johnson
a month ago
I had a minor fender bender and called Allstate. I think one of the places they suggested with Joe Hudson s collision center. Well, I called the girl and she was very helpful. I was able to get my car towed. They did a quick estimate set up would be ready in 10 days and it was. I had to get a rental car through enterprise where I got a discount very pleased with that and when I took the car back, they said that they would take care of ending my date of rental and someone would come and pick it up so I didn t have to deal with. I m very happy with the repairs so far my car looks almost like new. It looks great. I am very satisfied with Joe Hudson s collision center.

  Phil Leonard
a week ago
Was not familiar but suggested by my claims agent as an option. Was very please from initial contact to when I picked up my car after repairs. Repairs were flawless and very quick. All personnel were friendly and competent. Office person was helpful and reassuring.

  Kristy Ayers
7 months ago
They did an amazing job on my fathers Caravan, He was worried to lose my mother's memorial photo on the window but they repaired the door without replacing it.. we are so happy with their workmanship and customer service. Thank You Joe Hudson Collision.Services: Painting, General repairs & maintenance, Body & TrimServices: Painting, General repairs & maintenance, Body & Trim

  Bobby Hunter
5 days ago
Hudson Collison Center was awesome, they called me and told me what they were gonna do. They connected with me the hold time to assure quality service and great precision of the body work, that they was repairing. Excellent quality and great service. Thank you again guys.

  Kitty Ford
3 months ago
The staff is great. Very informative and helpful which made my experience very comfortable. They took the time to answer my questions so that I understood what they were doing for me. The repair shop did an excellent job. You wouldn't know that there ever was any of damage.

  Julie Lang
a month ago
Horrible repairs! I dropped my immaculate Honda Pilot off to have it repaired after I was rear ended. It took 3 weeks due to the extensive damage. Went to pick it up and noticed the lift gate was crooked which caused a beeping in the car. They fixed that right away. The next day I had to do a thorough clean on the inside of my new car because it was so dirty! There was black dust everywhere. That is when I noticed several things wrong with it. I called them and arranged to drop it off again. When I did, I went over everything that needed to be fixed to bring my car back to new condition. There are too many to list! They fixed some of the things and when I went to pick it up again, they didn't fix everything. They put a cut in my dash, had something sticky all over the passenger window, trim wasn't snapped into place, the seal on my door still isn't fixed. I had the dealer fix a few things on it. My next step is to contact my insurance company and see if they can have it repaired correctly somewhere else.

  Reece Tarver
2 months ago
I dropped my jeep off to get the top replaced after some ice caused damage to it. Dropped by for an estimate, they took some photos and looked up the top to get. Waited only 3 days for it to come in. They made continuous contact with both myself and the insurance company. Dropped the jeep off in the morning looking a bit like a mess but when I picked it up it looked AMAZING! Almost like I bought a new car. They had cleaned both the inside and outside of my jeep along with the replacement of my top. I m highly satisfied!

  Todd Jaco
4 months ago
Very pleased with the quality of the service and repair from the Joe Hudson Johnson City Team! Professional team, kept me well informed regarding the progress of the repair and provided top notch service! Very pleased to recommend them to everyone needing top notch, highest quality work, for any and all their collision repair needs.

  Terry Ford
a month ago
Excellent customer service, communication during the process and repairs were completed to my satisfaction a week earlier than expected. I would highly recommend!

  Michelle Nix
4 months ago
I had to have some repair work done recently and they did a great job. Vehicle was ready when promised and Emi did a great job keeping me up to date on the repair progress.

  LEE T. WITTMANN
a week ago
Very professional and friendly the best and this coming from a retired exec of Volvo trek of North America Mercedes Beni of na. International harvester etc

  merle paitsel
4 weeks ago
They do really good work and are an authorized Honda repair shop. Kept me informed of the status and the work was done on time

  Michael Largent (treelinebackpacker)
2 months ago
Wasn't my cheapest quote by several hundred dollars, but they do excellent work and the customer service is fantastic.

  Don Barnette
2 months ago
Our repairs were great and looked great the team at Joe Hudson's were awesome and very friendly and kept us updated I would recommend Joe Hudson's Collision to everyone great work and great staff.

  RA Bowling
2 months ago
Repaired damage to my vehichle caused by a hit and run driver. My vehichle looks brand new. And I love the lifetime warranty on their work as long as I own the vehicle.

  Hagan
a month ago
The team at Joe Hudson went above and beyond to make sure my truck was 100%. Highly recommend!

  kristie emproto
6 months ago
I can t believe how amazing my car looked after leaving Joe Hudson s! Their communication throughout the whole process was excellent. Definitely customer service driven and I really appreciate it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Mark Jones
8 months ago
Recently I had my vehicle worked on and the team down at Joe hudson collision center in Johnson city was fabulous...I had an issue with my appointment and Emily was so easy to work with and changed my appointment for the betterment of both parties. And Thomas was professional and great when doing my estimate. And the guys did a great job on my vehicle.. very pleased..... so once again.. thank you Thomas and Emily.... and congrats Emily... it's a boy... good luck......

  Daryl Visser
10 months ago
Waited a month for "estimate appointment". Took truck in the day of that appointment. I was not prepared for that. The paint work appeared nice but they had to send to be redone, making them miss promised delivery. Once returned to me, the had replaced steps with a totally different quality and style. They took a couple weeks to get the correct (original brand and style) step, but ordered them for the wrong cab size. Then they took another two weeks to get correct steps in and mounted. 1 March damage date to 5 June completion. You decide.

  Susan Lester
5 months ago
They did an excellent job working directly with my insurance company and Audi to replace my rear bumper. Friendly, efficient, and good communication.

  Brandon Macal
3 months ago
Joe Hudson in Johnson City is always professional, courteous, and thorough. Thanks for taking good care of my wife s car.

  Jazzy K
7 months ago
This is a bit of a delayed review. Everything was broken down, very thorough and great customer service. If you were in an accident and looking to get your vehicle repaired. I highly recommend!

  Albert Gervin
a month ago
They did an amazing job repairing my truck. They even washed it

  Stephen Croley
7 months ago
Fantastic customer experience with highly skilled and dedicated professionals who provided exceptional repair services and consistent communication from start to finish. Highly recommended for all your auto body, paint and/or collision repair needs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Andrew Carr
2 years ago
*update four months on *Every time it rains and the auto windshield wipers no longer work, everytime I pick up the children from the backseat and I see the oil stains in the leather, permanent stains, I remember how bad this company is. I just want to help people avoid being screwed the way they screwed me.OVERALL GRADE: F (More pictures, videos and details to come.)OVERALL Melinda's Grade: AIn short: Give your money to a charity and set your car on fire... this will cause enlightenment, and JHCC will not be responsible for a vehicle, the insurance will replace the totaled, burned-out wreck. This is a much better option than trusting these incompetent people to act with theslightest inkling of professional grace, poise or ability.Time to Repair: FPAINTING: DREPAIR QUALITY: D-TRIM WORK: DWINDSHIELD REPLACEMENT: A+ (Safelite or similar)DOOR REPLACEMENT: DQUARTER-PANEL REPAIRS: B +FRIENDLYNESS OF STAFF (ON SITE STAFF, NOT CORP.): FMelinda: A +Update FEBRUARY 11 - Drove in the rain the other day - I specifically asked 3 times that they ensure the auto wiper rain sensor worked after repairs, it doesn't. Also, looked at my car in direct sunlight, the bumper is a different color than the rest or the car. Lowering my rating to 1 star.NUMBER OF ISSUES REMAINING AFTER PAYING $9000 (APPX): 14Repair time: (DEC 8, 2020 to JAN 27, 2021)(They tried to blame me, my insurance company, the guy they fired the day after my vehicle intake, and everyone else under the sun for the reasons why. Just more excuses.)I am working on a more detailed writeup in my spare time, but for now let's get a few things straight.1. I would have given a NEGATIVE 1 star (If that were possible), however, I spoke with their corporate image specialist, named Melinda, and she really is exceptional at her job. I collected my vehicle yesterday to the tune of ~$9000. I was referred to JHCC by the infinity dealer. I read the reviews and figured they would be ok. I WAS WRONG.2. DO NOT USE THIS SHOP - Unless bad quality craftsmanship, workmanship and bad manners are OK. After the 8th or 9th excuse for the absolutely abhorrent job they did repairing my vehicle I lost my cool and said "Fix it right, I'll be back tomorrow."3. THEY REFUSED TO COVER THE RENTAL CAR FOR ONE MORE DAY - CALLED ME TO SAY THIS. I didn't ask them to cover the car in the first place, this was volunteered. During this conversation I pointed out that they didn't apologize for any of the mistakes, or even admit they were mistakes. He (Will) was happy to remind me how he apologized profusely, not actually apologize. I lost my cool at this moment, on the phone, I yelled at the guy. I was so upset that I blew up.I am familiar with this tactic however, they use bad quality work and poor behavior to drive people to the point of frustration, and then when they do finally give in to the frustration, they take the moral high road. "Oh, if you are going to talk to me like that ..... etcetera." It is manipulative and they use it to cover their incompetence.I saw the grease in the front as soon as I got in, and, to be fair, they cleaned it when I said that. That was the only thing they were competent at.The painting was nice, blended well, I would give it a B+, although I believe they sent out for painting (this is speculation.)I can't prove it, but I think they sat in my car and watched the tv screens. There was grease in the front, middle row and back row.Some of the photos are in the back where the taillights were replaced and the quarter-panel was repaired.Services: Painting, Body & Trim

  Austin Hatley
3 months ago
Just dropped off my car on the 28thVery nice people ,I ll update and add photos after the damage is fixed

  Richelle Elizabeth
a year ago
This company has the best service I have ever come across. When you have to get your vehicle repaired, look no further. They deal directly with your insurance company and work hard to get you in ASAP. I'm very pleased with every step.

  Brett Harris
2 weeks ago
Fast, friendly, quality work. I highly recommend them.

  Tom Mcginnis
3 months ago
Do a great job. Estimate was timely and service was excellent. Highly recommend

  Leslie Starr
a month ago
Great service, great quality work and excellent communication and follow up