Friendship Chrysler Dodge Jeep RAM Johnson City Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amber Adams
6 days ago
I took my Jeep Grand Cherokee in for an extended warranty issue (passenger seatbelt). I was very clear I was there ONLY for the seatbelt issue and wanted no other work done. The service department kept my vehicle for 6 hours only to tell me all they had to order parts from another dealership and that in order to file and fix it under the extended warranty it has to be pulled into the shop and issue verified by a technician. No mention of this prior to bringing in the vehicle.Prior to picking it up, I was receiving messages about other suggested work that needed done even though I told Anthony I didn't want anything else done just the seatbelt. So when I call to ask if the vehicle was ready the girl has no idea and just says its being worked on. When I arrived the service dept reps were smirking and laughing and Anthony telling me they did nothing to the car just verified the seatbelt issue and that the main distribution center is on backorder for the part and no eta!!! This is a seatbelt!! My jeep was no where in site and it took them 10 min almost to pull up front.I am now waiting for the seatbelt part to arrive which I was told Thursday (4/4/24) it would be there in 3-5 days. We shall see what happens when I return.This place has very poor communication and lack of respect for peoples time. I notice that in some of the negative reviews that has a response just says to call the GM ( thats their generic answer to every bad review) or they will work with the service team to get this addressed. Well it does not look like they are really trying to turn things around because the same situations keep happening over and over again if you look at the reviews!

  Tim Hensley
8 months ago
One star is too high. I bring my truck in for a recall, they break my truck. It's good they give me a ride home, 4hrs total time. Supposedly fix it the next day, I call to check. They have none to send to pick me up, I am at home for hours waiting. Call to complain no managers on duty no one is in charge. This was my last trip for any reason here. I would advise you to go anywhere but this place for service or to buy anything.

  Luis Mora
a year ago
Worst customer service I have ever experienced. Every single time I have come here for an answer to a warranty question or a recall repair I always get the run around. NO ONE can give me an answer. I was told the service manager would have to review my request and that he was not there at the moment. That the manager would give me a call later. I literally watched the service representative run to the managers office and discuss/laugh about the matter. They make the buying experience great but once you have purchased and are trying to get your vehicle serviced or repaired they could careless. Would not recommend. Please look else where for your buying/servicing needs.

  Callie Crabtree
2 years ago
We traded in my 4runner for a Jeep. The Jeep has been in the shop with them TWICE within the month of owning. (I live about 1.5 hours away...with 2 children!). It had been there a total of almost 2 weeks. They replaced the radiator, back gate lock, and door seals (Jeep was leaking during rains or car washes!). they also repainted the fenders. Not to mention it needs ball joints and a caliper is hanging!! BUT THE BIG THING- They still haven't paid off my 4runner! today is day 30!! me and my husband have had to call numerous times (because we always get the runaround) and we have had to be mean and ugly with them to get things done. I DO NOT RECOMMEND THEM TO EVEN MY WORST ENEMY! We should not have to talk to people mean just to get them to do their job. I am sick of dealing with them and basically having to tell them how to do their job. They will never get our business again. NEVER.

  Rick Simpson
a year ago
Made some assumptions they did not have the parts in stock and they were going to rip me off. Not a pleasant visit only had the vehicle 35 days purchased a very expensive warranty did not cover what I needed repaired.

  Craig Leyman
3 years ago
This dealership somehow erased all of its old reviews in an attempt to increase its score. To summarize my experience: This dealership treats you like a king/queen during the purchase process, but when you have a problem -- you are all but forgotten as they have already moved on to the next victim...oops, I mean customer!!!

  Preston Mclendon
3 years ago
Took my car in for a checkup, said my engine was failing because unfamiliar whining noise. Took it to another dealer, everything was good and got it serviced. Think mechanics was just wanting money without diagnosing anything.

  Know alot
4 years ago
My car was at the service dept a month. When I picked it up they had not even checked the tire pressure. I thought all service centers checked the basics but not here. They did repair what it was brought in for but no one I spoke with seemed to be knowledgeable. Worst service experience ever!

  Allen Adkins
4 years ago
A joke. Took my car there and they had it two days and didn't do a thing to it.

  Bobby
4 years ago
Great deals going on. The salesman was great and knowledgeable

  Gidget Fox
5 years ago
Very nice respectful people. Loved the experience.

  Diane Baker
a year ago
Take my car her for all the needs

  Ashlee Devereux
5 years ago
Frank in the service department deserves 10 stars

  Michael Isbell
2 years ago
Great service

  Johnathan Barekman
3 years ago
Great place

  George Estep
4 years ago
Far dealing

  Harvey Nicewander
23 hours ago
Friendship dealership won't honor multiple oil changes and warranty purchased through previous ownership. Wife called them this morning and they denied having to honor oil changes purchased from previous ownership. Ended up having to go to Walmart for an oil change. 4/12/24