Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dale Hall
5 months ago
Complete professionalism, every person you talk with is focused on the customer. Accommodating pick up and delivery. Totally transparent during servicing our Bronco. We ve owned several brands from high end Luxury on down. I have to say we ve never received better Sales experience or Service after the Sale than we have at Johnson City Ford.

  Re Blank
4 days ago
Easy Peasy! Made appointment, In at a convenient time and even online video of safety checks and oil change I am loving my Becky the Bronco!!

  Logan Kring
a month ago
Johnson City Ford staff were very friendly and did a great job servicing my Edge. Their pricing is competitive, and the technology they use to send you a video inspection of your vehicle is an awesome setup!

  Gary Weese
2 months ago
John and his crew are always friendly and on top of every detail I always trust my F250 with johnson city ford and there professional crew THANK YOU JOHN

  Ulysses Batista
4 months ago
The gentleman that helped was very helpful he earned 10 stars and spoke to me with curtecy and respect, however when I called to make the appointment the young lady Tisha she gets a one star, she was very rude disrespectful and I felt rushed and it seemed like I was bothering her. Mind you I'm a minority person so I was expecting Tisha to treat me with respect and that's not what happened she actually gave me attitude and when I got to the dealership she didn't great me even tho she was sitting there watching me and then this older gentleman came over and started helping me. I was very surprised that he decided to treat me well and she just sat there with her phone in her hand and she is younger than the gentleman that decided to help me. I drive a Black Ford Explorer sport 2017 it's all customized with a front light bar on the grill he complimented my vehicle and also gave me extra information to make sure I keep track of my vehicle service records I want to thank him for what he did for me and I hope Tisha can understand she needs to treat everyone with respect regardless of race, creed or religion, I understand she might have some animosity because of life but we all live in this world and unless we all start treating each other with respect we won't know how to be a better society sincerely Ulises B. ARMY VET.They performed an oil change and replaced the coolant.THANK YOU Mechanics, service department and everyone else. Tisha try to be better next time

  Brian Seely
2 months ago
My service advisor Brandon Wallace was extremely helpful and courteous during my visit to Johnson City Ford. He constantly kept me informed as to the progress of my vehicle s oil change.

  Thomas Manning
5 months ago
The service was great. I had an issue with something and my service advisor was able to get it looked at and addressed very quickly. Mike - the tech did a great job on the oil change service and was able to find some issues i need to get corrected.Service: Oil changeService: Oil change

  Grant Gregg
4 days ago
I would say overall anytime I've dealt with the service department, it has been great. Their service advisors are all very professional and seem to care about the customer. We have had a couple of hiccups recently and that's why they didn't get a complete 5 star rating. My last oil change they didn't put the underpinning back on the car just below the motor and I had to get the bolts from the parts department myself and put it on. But I've mostly been satisfied with all my experiences which extend the last couple of years.

  Eugene Backlund
2 weeks ago
They did great job. Crystal Taylor looked up my service contracts that I had. She did an excellent job of informing me of the status of servicing of the car.

  Carroll Carr
4 days ago
I called for oil change and tire rotation and got an appointment for the same afternoon. I was expecting one a couple of days later. Service was quick and I was out within an hour. They even videoed the inspection and sent it to my phone to view while I was waiting.

  Mills Bailey
3 months ago
Hey I like these guys. Parts and Service know how to get things done. While neither was purchased there, I ve had 2 trucks serviced at this location.

  Randy Campbell
5 months ago
Johnson City Ford is plainly the best dealership in the country. Great salesmen, finance and service. I always enjoy going there and always look forward to the next purchase or service.Service: General repairs & maintenanceService: General repairs & maintenance

  Amanda Smith
4 days ago
Staff were very friendly and helpful. Great experience

  katt Dunavent
a month ago
Very professional and and courteous the facility was very clean. The employees were clean and polite. My car came back, clean, not damaged, and the service was very good. I got a video stating what was wrong with my car. I didn t wait very long in the lounge. I will recommend to everyone taking your my car to Ford and anybody else back to the Ford dealership

  AJ Smiley
2 months ago
I wanna give them 5 stars cause people were nice and helpful towards me. The only reason I'm giving 4 stars is cause the truck didn't come how I ordered it and no one seemed to care about that fact. It's no one's fault but the young guy who I ordered it through. Anthony and I think his name is Alex? were amazing throughout the whole process.

  Mark Landers
a month ago
Took my F-350 in for an intermittent error code for traction loc and hill descent fault. It proved to be a difficult diagnostic effort. But frayed wires were eventually identified and charges were reasonable for the effort and repair after several visits. Thanks to John Sherman for his focus on customer service and follow up. I appreciate his efforts to get this issue resolved.

  Ann Lane
3 months ago
Awesome job as always, thank you for taking such great care of my f250 I might add my husband can fix just about anything and change the oil but I still choose to take it to the dealership. Top notch every time and you make me feel appreciated even if I do own an old 2013.My truck is one of my favorite vehicles.Thanks Ford!!!

  Mark
3 days ago
John was helpful in getting my issues resolved with my 2018 F250. Like everywhere else these days, parts were delayed. But I measure success by getting the job done, and we were successful.

  Sean Witherell
a month ago
I wasn't too happy with the treatment upon picking my truck up, to be honest. I asked the assistant service manager if someone could show me exactly where the ECU is located under the hood so I would know what needs to be replaced. She asked an older gentleman beside her where it's located on a 2009 F150. He responded that it was between the front bumper and the rear bumper. She said, "See what I've gotta work with." That's as far as it went, needless to say. No one showed me. Then, on the way home to Kingsport, my hood almost flew open, where it was never shut fully and latched closed. I had to pull over on a busy interstate and close it. The $200 diagnosis fee was not easy for me and would have preferred better customer service.

  Joseph Lowman
2 months ago
Service experience went well with one exception. My tires were a little low on air. I noticed this after leaving the shop. I notified the company and they offered that I bring back and they would take care of. I elected not to do this a took care of at home. I have always used Johnson City Ford and had a good experience in the past.

  Rick Rick Gould
2 months ago
I have been to 3 different Ford dealerships, Boise ID, Asheville NC, and finally to Johnson City TN. The Johnson City Ford has been by FAR, the best customer service department I ve ever been to!The people were friendly, explaining everything about how my truck was going to get done.Great waiting area.Good price.I will drive to Johnson City rather than deal with the Asheville dealer ship. I did not have a good experience with them. Made me feel like I was doing them a favor being there. It was the other way around at Johnson City Ford!

  Mustang Seth
5 months ago
The Sales department is wonderful. Purchased my Bronco from them and there was no markup or anything! They are fair and Blade was amazing. The service department is super nice however they can t order the right part the fist time to save their life. I think a lot of the problem is communication between the service dept employees however they have done everything they can to make it right. I highly recommend this dealership.

  Lee Arrowood
5 months ago
Very satisfied with the overall experience at the dealership service department. Communication and ease of scheduling an appointment is very good. Even opted this time for the free pickup and delivery which was really nice. Will do again. The only surprise was how much the pricing has gone up(half again)over two years since first purchasing the three for two package. But, hasn t everything?Services: Tire rotations, Vehicle Inspection, Oil change

  Teresa Ell
3 months ago
They are very friendly and explain everything in detail. The mechanic sends a video to update you on your service provided. The service advisor treats the customer above expectation. Sadly the Starbucks machine is no longer provided but there is coffee while you wait.

  Kit Jackson
4 months ago
It was a long wait for 2 warranty repairs but it was worth it. The lady who works in the repair entrance was professional and super nice. She made sure to get the repairs done as quickly as possible instead of a 3 or 4 hour wait she had me out in 2.5 hours. Ty

  Fox_459
2 months ago
Great service facility. Nice building. Staff very professional and they take good care of my Raptor. Only complaint was the coffee station was a mess last time I went in and they cheaped out on the creamer.

  Charles Carter
a month ago
Great service and service advisor Kelcie was exceptional in keeping me updated on the progress of the repairs and timing of completion even with Ford parts which are extremely hard to come by with still supply chain issues.

  Brian Johnson
4 months ago
Spoke with about issue. Made an appointment on the phone. Dropped vehicle off. They called about problem and a fix for it. Completed work the same day. Made arrangements to pick up vehicle next day. Very good service and communication.

  Lee Mccartt
4 days ago
Diagnosed and fixed the problem on my F250 SD quickly and were very courteous and helpful.

  Patricia King
a month ago
Extremely efficient and professional from scheduling through completion of service. Most professional and Efficient informative dealership I ve ever experienced thank you JC Fird for the excellent service!