Auto Glass Service - Johnson City, TN

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kandis Newberry
5 months ago
Great customer service. It was super easy from start to finish. The representatives were reassuring and knowledgeable, not to mention very kind. The service was fast and quality was nice (from what I can tell). No leaks, squeaks, or breeze. Overall, would highly recommend.Service: Auto windshield repairService: Auto windshield repair

  Soynia Smith
6 months ago
What an amazing experience. They ordered my wind shield that morning got it installed that afternoon. Great customer service, got me in and out less than an hour. Thank you for everything!Service: Auto windshield repairService: Auto windshield repair

  Frank Jackson
7 months ago
They replaced my windshield about a year ago. It developed a slight leak. They had me bring it in the same day that I called them, so they could get the leak fixed before the storm hit. All done under their lifetime warranty. Absolute great business and a wonderful staff.

  Richard Jackson
2 months ago
Honest people that took care of my son who is a student at ETSU. Highest recommendations!!

  Linsey Parkins
a month ago
Great job and they come straight to you!

  Cecil Perry
a year ago
ExcellentFarm Bureau assigned us Glass America for a windshield replacement. My wife needed a workspace while waiting on the repair and they gave us a full office to use along with Wi-Fi and any other amenities that we neededThe staff was courteous.I would highly recommendServices: Installation, Auto windshield replacement

  2crazipotatokids
8 months ago
Taylor is amazing! She is polite and great to chat with on the phone. Highly recommend!Service: Auto windshield repairService: Auto windshield repair

  Stephen Harrell
2 years ago
They arrive in the time frame that they told us. It didn't take long for them to replace the windshield and they were very neat and clean up any trash from the replacement of the windshield. They also are very polite and respectful you can't ask for them to be any better and they do great work and they take pride in what they do.

  Chai MacDow
6 months ago
Great service. Fast and thorough. Would definitely recommend.

  Eddie Garst
a year ago
Took a few days to get windshield installed first windshield was bad had to reschedule . supposed to have it installed afew day's later that got screwed up on there end but finally got it installed and happy with it would use them again great price

  Robert Barlow
2 years ago
The repairman called to set up the appointment and arrived on time. He did the work without needing anything from me. He gave me. Instructions on how long to wait to avoid problems with the install and took my payment when he was finished. Overall a good job.

  Ken Cates
2 years ago
I called Safelite to replace my sunroof glass and after 1 week they had not even assigned anyone to fine my glass.(the glass exploded leaving a hole in my roof). I contacted Auto Glass Service and talked to Cathy. Within 30 mins. She found my glass and ordered it. They installed today and did a EXCELLENT JOB. Very friendly and Professional job. Thanks for prompt service.Service: Sunroof glass replacement

  Heather Flanary
11 months ago
They did great work in a very timely manner! Easy to get in contact with and very accommodating!

  Alicia Osborne
3 years ago
I would not recommend this place at all! Timing was amazing when claim was called in, they came in a timely Manor, however they were here 5 minutes drilled a hole that didn t even cover where line was made a new crack!!! I called back same day as it started raining as soon as guy left and when I left work the crack was worse and cracked another way! I ve been calling for over two weeks as my insurance company told me to call and speak to Hannah Jenkins! Still have not received a call and I have called almost daily! And they want me to pay the other half of my deductible for something they screwed up on! No thank you! I do not recommend them for sure working on any brand new car! Horrible!!!!!

  Tawnya Grizzle
3 years ago
Started out good on Monday morning was quoted 255 and set up mobile tech for the convenience as could be fixed while at work and would not have to make other arrangements. Monday received call asking to call them about appointment scheduled for Wednesday. I called back was told that they do not have any mobile techs available for Wednesday and would be later the following week before would have a mobile tech. Verified the right front passenger side window and the cost of 255. Set up appointment for Wednesday at 8 am made arrangements to get the vehicle to their shop. When they got there they were told that was not the correct glass the one needed would be 448 which is a far cry from 255. As they explained that had to rearrange plans in order to get the vehicle there and now to be told that is wrong glass and the price is going to be more. The gentleman in a smart attitude advised them to feel free to shop around. I am shopping around as not going to do business with a company that will not back up what they say. First of all the mobile tech should have never been scheduled if there weren't any available for the specific day. Also confirming more than twice that it was the right front passenger window without asking what kind of window it was or the vin number to make sure if they had the correct one and give the correct price instead of saying it would be 255 and then on the day of the repair that it will be 448. Very unprofessional and very rude as well. Beware if you get a quote the odds are not going to be what they say.Very upset to say the least.

  Tracy Hicks
a year ago
The whole process could not have been easier. From scheduling to repair was a breeze. I would highly recommend them for your auto glass needs.

  Carlana Salerno
2 years ago
Well they did a good job on the new windshield but did not put my wiper blades and arms back on left laying in my engine. So when it rained I was lost finally found but now have to replace cause my very expensive blades were melted.

  Matt W.
3 years ago
I've had two windshields put in by this company and I've got no complaints at all. They show up on time and do the job quickly and efficiently. I would highly recommend them for any of your auto glass needs.

  tammy carter
5 years ago
Very good customer service. A real person actually answers the phone. They came on time and fixed a pop in my windshield. It looks great you can't even tell. Would definately recommend them.

  Joy Brooks Gifford
a year ago
Awesome service, 2 glass replaced and he was nice, courteous, clean, and cleaned up. USED GOOD GLASS NOT CHEAP. THANK YOU.

  Barbara Jones
10 months ago
Auto Glass did an excellent job replacing my windshield. I highly recommend this business.Service: Auto windshield repairService: Auto windshield repair

  Andy Naylor
a year ago
Awesome work would definitely recommend Timmy came out and put it in great workService: Auto windshield replacementService: Auto windshield replacement

  Arwinder Singh
a year ago
The whole process couldn t have gone any better, they dealt with our insurance, in & out in no time.Service: Auto windshield replacementService: Auto windshield replacement

  Barbara Sylvester
5 years ago
Very prompt, professional service. They replaced my windshield within 2 days of my insurance agent notifying them & that is only because they had to order mine from the manufacturer.

  Richard Shoun
2 years ago
Got there a little early but took my car straight back. New windshield installed in less than 90 minutes and just like new.

  Whitni Freeman
3 years ago
Just had my windshield replaced here and it was finished in a timely and professional manner. They even placed my work decal from my old to bew windshield.

  Beth Moody
4 years ago
Horrible customer service. Man at desk didn t acknowledge us when we walked into the buildingLeft the store and noticed the door panel was chipped and messed up from the tool to take off the door panelWould not recommend

  Kendall W Cochran III
a year ago
Showed up on time, was done quickly and my windshield didn t whistle like another company did on my keep.

  John Flew
3 years ago
Nice and friendly, good service and even better price. They were over 100 dollars cheaper than the nearest quote.

  Daielle Darnell
2 years ago
Made an appointment Saturday for Monday I took of work so I could be there when the came called day of and said they couldn t do it till Friday