Tri-State Truck Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rick Clark
3 months ago
Absolutely the most ridiculous repair experience in over 20 years of trucking. It took 4 days to get a part from Volvo's warehouse that is 78 miles away. All these guys live for is their lunch break each day. There is no concern for customer service whatsoever. The warehouse (after making a shipping mistake 2 days in a row) would not allow me to personally pick up the part. The management should have been able to pull some strings after the warehouse failed to ship it on the first day. When all was done, and I was chomping at the bit to get out of here, the test drive took over 30 minutes.

  Alisher Usmanov
a year ago
I arrived on Wednesday to change the cooling fan in the cabin and fill the freon he said tomorrow morning 8 am, I arrived in the morning, but he started working at 12:30 p.m. 3:30 PM wrote for $1401.45 I just preshol change the freon and the cooling fan in the cabin, he said the fan speed sensor needs to be changed, it works why I ask he is a liar I understood later

  Jorge Del Valle
a month ago
This place has bad service, mainly if you are Spanish they are very racist, mainly in the office

  dallastx0212
a year ago
This review is specifically for Tri-State truck center located in Jackson, TN.I took my truck to this shop to replace turbo and egr. I emailed them saying please don't touch anything else. They ripped the truck appart completely.When I got towing to get it to my shop wrecker couldn't believe how much damage was done. From cracked exast pipe, broken valves, missing wire harness, truck was left with 0 coolant, missing screws, engine cover left loose, injector and injector covers were removed and stashed inside cardbox.Not to mention they charged me 22 hrs of labor to destroy my vehicle.Tried talking to them but was told that is a standard practice there. Emails and pictures of the damages caused by Tri-State truck center are available.Do yourself a favor whatever you do please don't use this shop because they will purposely rip the vehicle appart to get more work even without your approval.Thanks,Adela

  Ada luzadder
a year ago
DO NOT take your truck here for repairs!!!! They have no idea what they're doing in regards to diagnostics!!! They've had my truck for six days now and it's still not fixed!!! Was told a couple times, tomorrow. Tomorrow and six days later. Not done!!! Save yourself time and money and go somewhere else!!!

  Estep Trucking
6 years ago
Very fast service. I went in for a check engine code. They diagnosed the problem replaced the turbo actuator and I was back on the road in 4 hours. All with amazing customer service. Don't let the 4 stars fool you. I believe that there is always room for improvement and never give a 5 star review. If I did these guys would have definitely gotten 5 stars.

  Dillard's Moving & Transport
a year ago
Curtis and Tyler were excellent!! Hours away from home and pulling a load, I pulled in and they had my problem accessed and fixed within a few hours. Phenomenal service!!!

  Antonia Mitar
a year ago
Brandon was super nice and professional this Saturday, he stayed after 3pm to hand the part to my Uber driver. Excellent customer service, thank you again.

  Jasmine Carter
7 years ago
Overall I must say that they were a good shop. The mechanics and service reps were nice enough. I drive an international with a maxxforce and had the air compressor go out 45 miles east of Jackson. Called around to about 6 international stores only one could get us in the next day and it was 81 miles away. All the other ones were a 4-7 day wait just to be seen. They got us in Thursday and diagnosed the dryer was bad. It was replaced and then they said compressor was out, which I knew. When questioned they said it was intermittent and when they first tested it it was pumping air to the dryer.....I guess its possible. They ran into a few problems because its the maxxfirce and had us out Monday. Considering mom and pop shops run screaming when they hear maxxforce, and tristate is a Volvo mack dealer I can't be upset with the longer than stated wait time. Hell every shop misquotes wait time. Overall I am pleased. I am an owner op as well.Update within a week multiple leaks on the brand new power steering lines that were installed due to a retro kit.

  matt colliver
a year ago
Thanks for the great service. Got us in and out the same day when they were short handed.

  aleksandar marvakov
5 years ago
Would NOT recommendMy Volvo was overheating had problem due to thermostatGuys did the service 2-3 h wait and 5-6 hours labor (totally overpriced) apprx..1000$ in the windThen next week started leaking coolant from the thermostat gasket.Had to redo whole job. Local shop charged me 380$

  Mr. JCS
4 years ago
Upstanding employees. Had a bad coolant leak and these guys got me fixed up and on the road in under 3 hours. Would recommend to anybody. Highly impressed.

  Charleswoodard
7 years ago
Very poor, will rip you off, replacing parts not need, an when they damage something they blame it on truck.Took truck in to replace head gasket cause started to see water in oil..after getting truck back together some how the bottom of radiator got knocked out ( when they let truck off jacks) An charged me over $5200.00 + labor for there mistake.now water resoivor leaks and it never did before.There machine over charged my A/C an damaged valve an charged me to replace not to mention it bent bracket that holds lines in, so 20 minutes down road it blows again so I had to buy new bracket an recharge myself.Will rob you blind on shop expenses, like $46 for rubber gloves, really! What happened to soap an water?...so a 18g overhaul was over 25g..Not to mention 2 months prior they couldn't find why I kept listen power to fuse block, so they said wiring harness needed replace over $2700.00 later 200 mills down road, fuse box went out again..along side road I had no choice but to track down power source. Found the . 75 cent butt connector coming off starter was 95% corroded....Just hope my inframe makes it to 2500000

  shealeigh95
7 years ago
I do Not recommend for owners and operators! They charged me twice as much as what was verbally agreed on.They should have called me to let me know of the increase. Every time I have my truck serviced here they find more things wrong with it and the bill goes higher and higher. I will never bring my truck here again!

  Mathew Carroll
9 years ago
Took my 2013 volvo & they said my egr was leaking , so they replaced it. Two days later my truck is smoking real bad & coolant is all over the engine.I was in lavergne,tn so i went to the volvo shop there & they said it was leaking from the thermostat housing. Its been 24 hours & no leaking so far.i wonder if the egr even needed replaced?

  Sandra A
7 years ago
I wish I could give them 0 star. They are very incompetent. Take too long to fix anything. They work as turtles. Their prices are super expensive. They don't work on a timely matter.

  fred forth
7 years ago
Look--this place has about the same mentality about doing work to your truck all dealerships have--if you didn't buy the truck from them, hell with you--that's how they all roll.This place however, DID do something I've not experienced at any other dealership--they failed to adequately torque down my left side rear axle wheel assembly back in april of 2015, which almost caused the damn thing to come off about a month later. I caught the lugs coming off just in time at a truck stop in Georgia. Now, i cant PROVE it was them not getting the lugs tight enough, all i know FOR SURE is the last people to touch that wheel assembly was them when they did a brake job. I suppose they get partial credit for the other 3 assemblies being tight... NAHHHHHIn conclusion, to be as fair as i can, these people DO occasionally sell parts at lower prices than other volvo dealers, but not always. One thing i DO KNOW is--unless its some kind of unforseen emergency? These peeps aint EVER touching this truck again.

  elush trucking
2 years ago
I have no word to explain about this place,my truck is here about 2 months, when I call asking them the status they keep saying that it s in the line for 2 weeks,finally they put it in diagnosis s .then they charge me this $4467.03 but the truck not fixed.I towed the truck to Different place,I have never seen in my life this kind of legal robbery .just for Diagnosis.,please guys look at the invoice,don t be like me.especially if you have an accent.I am so mad I can t even know what to say.

  Plavo Bijela Podgorica
9 months ago
0 stars. Do yourself a favor, avoid these thieves. Rip-off place!

  David
9 years ago
was told to come in they would put a fuel filter on right after lunch at 1:00arrived at noon and checked in after two and a half hr still not pulled in.I left and had it done at TA in less than 30 min.they shouldn't quote a time if they don't plan on keeping it. won't be back or recommend to any one.

  Jerry Jones
7 years ago
They are good people at mack got me in found the problem and got it fixed the shop guy are good at what they do toke my 97 ch613 gold bog in their replaced my heads big job and did me a grate jobThanksJones truckingGod bless

  Damon Bankston
3 years ago
The guys at Tri -State were done for the day, but managed to take a look at the problem and helped me out. They are a great group of guys... Thanks a lot fellas

  Chad NotBrad
5 years ago
Outstanding service and better prices by far than any competitor in the area. This place beats the brakes off MHC Kenworth. Will not be disappointed.

  phil gentile
3 years ago
I can t leave zero stars but I don t believe these guys could fix a flat tire on a bicycle right the first time second time that I ve had my truck in the shop for different reasons and they can t fix it right the first time I will drive to Nashville before I ever let them work on my truck again

  David Jump
4 years ago
Not sure if they tried to rin one over on me bit in the end they came thru. Ok just know your stuff or they may try to over sale you.

  Timothy Myers
3 years ago
Came in for cab air bag. It took three hours for them to tell me that they didn t have one, and they wouldn t have one until tomorrow.But, they still charged me $186 for what?smdh

  Eric Wilson
2 years ago
I hate to say it but I've had a few dealings with parts and service and every time has pretty much sucked

  Mel Rhigney
5 years ago
Their staff is very knowledgeable, courteous and accommodating. I would recommend them without hesitation.

  Caspi Logistics
6 years ago
We checked in early in the morning for repair!!9 hours driver waited and finally we were told that required part had been mislabeled by Volvo and we have to wait till next day morning for the right part to arrive!!Beside losing 9 hours I paid extra money for driver s hotel because Volvo did not let him to stay in a truck!They charged me 1500$ at the end and I figured out that labor per hour they 10$ more than California which is another absurdity!!I had good experience there before therefore I sent my driver for second time!!Complete disappointment!!

  Mike Rotar
6 years ago
Got some warranty covered issue fixed here. No problems. Got out quick.