Jones Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gretchen Geist
4 months ago
I took my Jeep here after a recommendation from a friend. The guys here are trustworthy, honest, and do great work. The prices are great and they finished my car earlier than expected. They will not take advantage of you and only do what is necessary to your vehicle.

  Shawn Lane
2 months ago
This is one of those places you can trust for your auto repair needs. It is best to call and make an appointment. They are extremely busy all the time. I wish they had a larger garage.

  Greg Rogers
a year ago
Rented a U-Haul trailer to move a large sofa. No repair or service needed to my Jeep but Mike and the owner both I met and had some meaningful conversation with they are solid, straight up good and kind people. They ve been in that space for 50 years.

  Rebecca G
6 months ago
We have worked with these guys twice now and had extremely good experiences. It is rare to find good hometown service in a city as large as Memphis, but these folks are great!

  Caylin
11 months ago
Had a nail go through my tire and had to get it fixed ASAP before work the next day. They were able to fit me in at the very end of the day and get the tire plugged, check all my tire pressure, and put the tire back on in under 15 minutes. Very professional and much cheaper than what I was expecting to pay. Will definitely return if I have any other issues with my car.Service: Tires

  Tory Bennett
11 months ago
I was picking up my U-Haul rental at Jones Auto Repair, and I had the best experience with U-Haul I have ever had. The owner helped me save money and had my 26 truck ready to go on 5 minutes. I would highly recommend these guys for any U-Haul rental.

  Mary Buchanan
11 months ago
There s nothing like the added peace of mind that only a great mechanic can provide, and my family has always been able to rely on David Jones, Sr. & Dave Jr. or any of the fine gentlemen thar work there. Since 1982, when David Jones, Sr. and Dave Jr. opened their business, and they were always able to help with either my mothers car or my car with anything from routine maintenance to major repairs. In the event it is not a service they provide, (such as a tire alignment) they will only recommend the type of businesses that offer the same superior service at affordable prices that they give their customers.Services: Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Brakes, Auto battery maintenance, A/C installation & repair, Air conditioning, Wiper blade installation, Auto maintenance, Battery, Oil change

  Thomas Harrison
2 years ago
The team at Jones consistently exceeds my expectations for their customer service, value, and timeliness. I dropped off our car at 7:00 AM on a Saturday to have an oil change, a window actuator repaired, the AC charged, and a bad wheel bearing replaced and everything was completed by 2:00 PM the same day. Everyone I've ever spoken with there is friendly and helpful. Additionally, their communication is top notch. I appreciate that a local shop like this is in business and in my neighborhood. I confidently recommend them to anyone.Services: General repairs & maintenance, Brakes, Air conditioning, Oil change

  eric christopherson
a year ago
Fair and honest. I've used them for service on multiple cars. Recently I had a problem with my cooling system. They made the repair, but within a few days the problem returned. They made the additional repair at no charge (just a small charge for the part). Would highly recommend.

  Veronica Orin
2 years ago
These guys are awesome! They do good, honest work and keep me informed every step of the way. With my husband working out of state, I have to take care of vehicle maintenance and I know they will let me know what is top priority and what can wait, and charge and honest fair price. Highly highly recommend!

  Tanya Wood
a year ago
OK so I go out to my car of course battery is dead. I have it towed over to Jones s auto repair on Poplar in Germantown. They re amazing they fix me up in no time get me on my way. They are smiling. They are amazing. They know everything if you need your car fixed if you need an oil change whatever you need these guys know everything they re like the ninja of auto repairs. I just wanted to give you guys a shout out and say thank you so much for everything you did for me that day, thank you I love you guys

  Leann Olsen
a year ago
The service and attitude of the employees at Jones auto is despicable. They do not maintain their u-haul vehicles. We rented a 17 foot u-haul from Jones Auto to take furniture to Clarksville, TN from Memphis. When we got to Clarksville the engine light came on in the truck. When this happened the brakes went out and the steering would not work. We called Jones and they refused to offer any assistance. We managed to get the vehicle to the U-haul location in Clarksville. The service tech there found a broken belt on the vehicle. The U-Haul vehicle we had rented had not been maintained and Jones refused to take any responsibility for it. We could have been killed if the brakes had gone out on a highway or busy road. I would not recommend renting a U-Haul from this location.

  Virginia Brown
2 years ago
My friend recommended it as she's been going for years, & as I was driving a long way I wanted to be sure my car was in good shape. After inspection & an oil change, etc., Jones assured me it'd be fine, & on a trip made longer by weather & traffic, the only thing I didn't have to worry about was my car. 1300+miles & not a single issue! It's worth the extra driving time for me to take my car where I know I'll get reliable service at fair prices.

  Mackenzie Maguire
a year ago
I needed a brake service on my way to New Orleans from Indiana. They fit me in immediately due to me needing to get on the road and were helpful and honest, letting me know about another issue I would need to deal with once I got home. Location was convenient to walk to city silo for breakfast and coffee at Starbucks also.

  Mohit Joshi
3 years ago
This was my first visit to Jones Auto Repair. I was impressed by the no of positive reviews and thought it would be a good experience. Spoke to David before taking my car for a tire leak check. Although, I just went for a tire repair (remove a nail and patch the tire), the work done seemed a quite shoddy. I must admit it was not what I expected. It looked the auto mechanic working on my car was in a hurry, just wanted to finish the work and get it over with. For every question I asked, the answer was - it's fine and don't worry. A good tire repair should ensure the tire is thoroughly inspected for any additional internal damage and the patch should be made from inside. And tire balance/alignment should be done. None of this was performed. They didn't even remove the tire, did a quick fix with the cheap repair kit you can get for $5 at auto zone (more like a DIY kit). I specifically asked if this was a good way to repair and was told the fix would stay for the lifetime of the tire. Well, I really hope it survives few months having spent money on it already (although the fix looks temporary). I am sure I would have to get it repaired properly at some other shop soon. The way you handle small work shows a lot about the handling of big assignments. I was not very impressed with the service provided and may not go back to them again unless the tire turns flat within the next week.

  m r
3 years ago
I've only had one experience here and it was fantastic. I wanted a 2nd opinion after going to Honda and receiving a diagnosis that didn't add up (other than in $$$$). I didn't have an appt here, yet they fit me in and fixed the ac/ heater issue within minutes. To top it off, they didn't charge me anything! I really appreciated their transparency and honesty, and hope to have the same experience with them in the future.

  Sondra Perez
a year ago
I have had excellent service each and every time I have dropped off any vehicle I own. They do good work and usually complete repairs the same day I leave it, and if not, I receive a phone call letting me know why it can't be. Thanks again guys!

  David Richardson
5 years ago
Have been going here 7 years, great people, very reasonable on prices and always fixed right the first time. Ricky saved me over $400 dollars in unnecessary brake repairs that another local shop wanted. They do get booked up and sometimes you have to wait, but having to wait means you are getting the same great service time after time.Thank you David, David and Ricky.Will continue to patronize and to send new customers... :)

  Lorinda Hill
5 years ago
We have known these trustworthy folks for nearly 30 years. Their knowledge, high moral character and competency in the automotive field are unmatched. We ve never been disappointed in the Jones family through the years, and our children have used them for car servicing, as well.

  Denise Brogdon
5 years ago
We have used Jones Auto Repair for 20+ years. They are honest and trustworthy and more than fair in pricing.In the two reviews I read that were unfavorable acusing them of racism, the individuals bought their parts elsewhere and expected a song and dance for Jones to install it.

  Alexandria P
7 years ago
HIGHLY RECOMMENDED!!!We were traveling from Chicago to Lousisanna and Memphis was our half way point for the trip. We found out that we needed and new alternator after our battery light went on. The Gentlemen there are absolutely amazing!!! They got us in that morning and the work was done quickly and efficient.Thank You all for making our trip possible and thank you for your kindness.

  Reagan Byrne Blissard
4 years ago
Took my car in yesterday to be serviced. Acura told me it would be near $300 so I took it to Jones instead. It was $85 total and done within an hour.I'm so happy that I finally found a locally owned place with great owners who won't rip me off.

  Tracy Mitchell Marquez
6 months ago
Extremely honest and helpful. Always answer questions even if they cannot do the work.

  Amanda Dumoit
3 years ago
5 stars isn't enough for Jones, By far the "BEST" automotive shop in the Memphis area!! As a single woman being told about this place when I moved here was the best advice I was given. Cannot say enough about the mechanics, the owner, and the quality servjce.

  Carolina Girl
a year ago
There is nobody I would trust more than Jones Auto! They are the real deal. Good old fashioned nice people who treat everyone fairly.

  Lee Tague
5 years ago
Great experience. Cecil was so helpful. He explained everything to me and was the best. He took the time with my Fiat and got the part needed asap. I will always come back to this auto shop.

  Clyde Johnson
5 years ago
Been going here for over 12 years. This is the most trustworthy place to bring your car in the area. Rick is honest, won t sell you what you don t need. If they can repair your problem you re in good hands. Look no more, have them do it.

  Jasmus Martin
7 years ago
I usually do not write bad reviews because I like to give people the benefit of the doubt of having a bad day, however, they are absolutely horrible. So I walk into the building to have a battery installed in my car since my battery was dead, and they told me it'll be Friday (today is Tuesday, 3/14) until they can put in a battery. Now you maybe saying, they didn't have my battery in stock, however, I bought the battery from AutoZone so they can install it. Then the crazy thing about is the entire staff was just standing around with nothing to do. Based on my observation, the only reason they didn't want to service me is because I'm an African American. Luckily enough the Firestone a few blocks away, was able to assist me day within a few hours. Situation like this constantly reminds me how some people are still stuck in segregation.

  Elizabeth Simpson
4 years ago
I love Jones BP. They are honest and fair. That goes along way in a world where it's hard to trust people! They have always treated me like family and I will bring my car here for any service and repairs!

  Thomas R. Greer
6 years ago
I've been going to Jones Auto Repair for about 15 years. They are honest, affordable, and will not try to trick you into making unnecessary repairs. And if they can't help you, they will send you to someone who can.