AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trevonna Edmondson
2 months ago
I had a wonderful experience this morning at this autozone. I was not in the best mood after getting off a 10 hr shift and started having car trouble on top of others things. I really appreciate Eric for helping me and being so kind and caring. He really made my day a whole lot better. He and his team definitely deserve so much praise. I can t thank Eric enough.

  Chrsian Mcalister
2 months ago
I have been on hold for 20 minutes so I came up here to see if they were just busy and I could just grab what I needed real quick. There was one person in line and 3 people behind the desk just listening to the phone ring. I stood there on hold in the store watching them ignore it. I will never be back to this store ever again. I have spent thousands of dollars here over the years and because a few lazy employee s, they have lost my business forever.

  Semeko Rucker
a month ago
Let me tell yall something!! I had a headlight out and I needed some hope. When I got there it was a lady named Hope Yall she helped me put my bulb in and was very patient. I appreciate you Mrs. Hope and just for that I won't go anywhere else

  Trina West
5 months ago
Hope is the best cashier your location has EVER had. Give her a raise lol but nah really, she's worth it. (knowledgeable friendly staff even if you're not lucky enough to catch her there)

  Joseph Glasser
3 months ago
James was awesome he stayed after closing 2 and a half hours to help me get my starter fixed. Definitely will be coming back

  Garry Meyer
5 months ago
This location has been handling stuff for our family for years before I got into the automotive industry myself. Here lately I've had a sting of bad luck with my car " water pump, thermostat, idle tensioner, coolant junction assy, and valve cover " with explanations of personal experiences with the prv in the cover". And this location helped me with all of it. So needless to say when my battery went out I was not to happy . They looked it up for me and gave me a new one because I was in 10 DAYS of my warranty . Very happy customer this team at this location is the best.

  William Lee
2 weeks ago
Went in to get a car part. Suppose to been in stock, but could not find it. Staff look hard to find it. But was not there. Nice and friendly stafg

  Teresa Eden
2 months ago
I am not a young person and I needed help getting my old license plate off my car. I also had 2 cars that needed new windshield wipers. Walked in to this AutoZone and was greeted with a smile and a kind word. My license plate was switched out and the windshield wipers replaced on my Scion. Brought my Altima in and received the same courtesy and left with my new windshield wipers installed. Don't know what I would do without the dependable associates at the Gallatin AutoZone.

  Ash Black
5 months ago
Adam P and James did an awesome job and great customer service. Drove from Hendersonville in the rain just to get taken care by the guys.

  Mark Rice
a year ago
Helpful and often knowledgeable. They have the part that I needed for my 1999 Mazda Miata. So it searched only worked for me this time.UPDATE: I stopped by there again today and they had a part when two others did not. The staff member was very helpful and talked over some of the issues I was wrestling with. Yet again, this is probably my favorite local auto parts store

  Cassandra Skaggs
3 months ago
Hope G�mez does really good job and is very polite to the customers and always makes sure the customers are happy with their purchases

  Righteous Stevenson
a year ago
Just left Autozone picking up some windshield wipers. Joshua came out and got them installed. Then found out my wiper spray nozzle was disconnected. He popped the hood, reconnect the nozzle, got me filled up with RainX. Great service!

  Larry Henry
5 months ago
I don't buy parts much anymore, and I certainly did not this time. Instead, I wanted to take advantage of their courtesy service of reading error codes on automobiles. Their device read the service code as a "cam position sensor." My mechanic's device reads the error code as the catalytic converter. His explanation for the difference is that they use a "$200" instrument, and he uses a "$10,000" one. I did notice that on the header of the printout that AutoZone gave me that the diagnosis was for a 2009 DodgeRam truck. My car was a 2017 Ford Focus. As for rating Auto Zone, I give them a 5 for integrity, but 0 for accuracy. Be careful and possibly get a 2nd opinion.

  Tomisha Walker
6 months ago
Eric P. Was a real nice gentleman. I walked in he helped me nexted in line and ask if they could install my brake light and with no problem he helped me and Blessed me, so I returned the favor to let you know Customer first hand is his priority

  Laura Hernandez
9 months ago
I am so grateful for the auto zone Crew. They are always helpful but especially in times like today when I need one to install not just one but two batteries on my f250! He done an awesome job, even took the time to explain why the installation kit is important and also battery hold downs. He is super professional and nice!

  Palace New Media
7 months ago
Had to have a battery checked in our 4Runner. Greg was super helpful and went out and tested it for me. I ended up needing a new battery and they gave me a great deal! Not only that, but then Eric took out the old battery and installed the new one! These two guys are fantastic! I highly recommend the AutoZone in Gallatin! ~Tony

  gared keith
6 months ago
The most honest auto store I have ever experienced. Jason and Hope where extremely helpful to me and solving my auto issues. I highly recommend them for anyone in the Gallatin area!! Honest and very professional!!

  First Last
6 months ago
I had been searching the web and calling parts places all over Portland and Franklin, Ky for almost an hour before trying AutoZone in Gallatin. Greg took my call and listened to my clumsy description of what I needed. He determined what I was describing and then checked to see if the company offered said part. But once he verified that it wasn t a part sold by AutoZone instead of ending the call he searched the internet and found that it was available on eBay. Then he gave me the description and asked me to look it up and verify that it was the part that I needed. I did, and it was, so I ordered it immediately. I was soo impressed with his service that I called the store and spoke with the manager, Hope, to let her know what a good job that Greg had done. He went out of his way to help me when he didn t have to and I can t thank or praise him enough. So, here I am thanking Greg for service above and beyond the call of duty. I am sincerely grateful for your help Greg, thank you!

  Bear Vinson
6 months ago
FAST professional folks great service and prices to match love this place of business. They re the good guys in your time of need.

  Romeo Guzman
7 months ago
Great service, and helpful staff. Greg was a big help today. Even tho they didn't have the battery I needed in stock. Highly recommend them.

  Marcus Cruz
2 months ago
AutoZone is the best, best customer service from Miss Hope G. Thanks so much.

  Vanessa Vance
7 months ago
I would like to give a HUGE Thank You to Hope and Gallatin Auto Zone for supporting our Benefit Auction for Ashley s Place, Sumner Child Advocacy Center. AutoZone and their employees are a great asset to our community.

  Jessica Weidner
7 months ago
Tom was great and then I had to come back later and hope and another guy helped me get my new one . Jason the manager is fantastic

  Theresa Portilla
a year ago
Joshua went over and above assessing my car and helping me get a great deal! He even saved me money on a possible $400 repair by finding the parts and referring me to someone who could possibly do it cheaper than my mechanic. This will be my go to auto repair place from now on!

  Heather Griffith
a year ago
Customer service rep was great. Very nice and helped so much when he looked at my car for me. Thank you Joshua. Hope your manager sees this and gives you a promotion or something! Lol

  Sam Lipps
a year ago
Great service with friendly workers who helped me finding the two batteries that I needed. They explained the quality I needed based on the use of the vehicle and helped with the installation. I would highly recommend this location.

  Will Gonzo
a year ago
Only store I come to, even though we have 3other car parts store that are closer to me. Always have a good experience here. Joshua was a great help today with some water pump problems. Great customer service. Thank you everyone at auto zone.

  The One
a year ago
Joshua is very helpful very detailed with everything that he does in everything that can be continued when it comes to services to your vehicle. Yeah because of Joshua I ve learned a lot and I ll keep coming back to learn some more thank you Joshua!

  Lauranetta Marshall
a year ago
I've had odd experiences in the past with some of the employees that previously worked here. I certainly feel like the newer workers are more patient and knowledgeable. I needed a new alternator, belt, and 4 ignition coils. They were the only parts store in town that had everything in stock with no wait. The representative was professional, he pulled all of the items for me and even carried them out to put them in the trunk bc they were heavy items. That's excellent service that will keep customers happy. Thank you for your help at a time when I was already frazzled.

  Chuck Fry
a year ago
Joshua Hudson is the man. bought upper control arms and lower ball joints at a different store, turned out all were wrong. Came to Gallatin store and he got me all taken care. Right parts make the job so much easier . Thank you Joshua