Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Briah Jones
a week ago
Easy going and service was greatGood job mitch

  daniel barnhouse
4 months ago
Sean (or Shawn, I dunno, sorry man) was a huge help getting my battery installed. My car is a little weird, but he got it squared away quick. Thank y all

  james poindexter
a year ago
Caleb G, was the biggest help. Smart knowledgeable honest friendly and did everything he could to make sure I had a positive experience there and I will be returning because of him. Thank you. -Jessica

  Ronald Mitchell
3 months ago
The workers there was friendly and helpful

  Justin Roberson
a month ago
Very nice staff and people

  Alex Figu
2 months ago
Very helpful. Very supportive.

  Regina Kleinpeter
3 months ago
Employees friendly and helpful.

  Mark Rice
a year ago
Very helpful and they listened to my issues about parts. Update: I've been here several times and they have done well. This past time they had a small relay that I could not find other places which was very helpful. I'll be back.

  Alec Baker
6 months ago
Always had good experiences here

  Jeff Hudspath
a year ago
First and last time there,they might be knowledgeable and helpful just not to me,walked in on Sunday morning no greeting no may I help you no nothing, while I was trying to find what I was looking for on my own,2 other people walked in while I was there ,they were asked immediately if they could be helped,after they left still no offer to help me so I walked out and still silence, I know iam only 1 person but I won't be back

  Floyd Cassista, III
a year ago
The gentleman looked up the part(s) that I needed, found them for me & installed them for me. Happy customer. No complaints.

  frankie smallwood
3 years ago
I went in with a dead battery not only did they help me replace my battery they found that my cables were faulty and replaced them as well. Above and beyond the call of duty during these trying times. This is why I only go to them for help. Can't recommend them enough. Most honest and helpful than anywhere I have ever been

  Allan Conley
2 years ago
I was visiting from Indiana with Grandkids in the car when the battery in my vehicle began to lose power! I was able to drive to Advance and was greeted by Michael Milak who was very helpful in checking my old battery, which was dying, and secure a new battery and installed it! Very helpful and pleasant to say the least. Thanks again Michael. You turned a potential big problem into a very small one.

  Daniel Humbert
4 years ago
This place is a joke and I can't wait for the new O'Reilly's to open up. I have had a number of incidents at this store. They over charged a mower battery and told me it was my fault it over charged. I tried to buy a jack for my truck because I had a flat and needed to change my tire. The manager of this store was playing on a guitar instead of helping me when I told him I would go somewhere else and call corporate. He tried helping me and I asked several times if this would be high enough to jack my truck up and he assured me that it would. Well it didn't and they wouldn't refund my money. Now to this visit, I went in needing brake and blinker bulbs. The same manager as before looked it up and found the ones I needed. I left and tried installing them. Big surprise they didn't fit and I had to take them back. Save yourself some time, money, and aggravation and go to O'Reilly's.

  Patrick Poplarchick
a year ago
Guys work there are always on it taken care of my needs and getting me the right starter testing and everything good job. I paid a little more to get parts here for that reason.Thanks

  Courtney M
5 years ago
Pablo is calling himself a manager and he is definitely the worse that ever stepped in that store. I had a receipt and was wanting to return a small package that was a mini diagnostic kit for 9.99 - the receipt was 1 day old. Well come to find out my problem may be wiring. But definitely not fuses. So, having bought the kit from another store 30 mins away, Pablo, does not return the kit and lies to say they have a new policy. Really? So, I leave and call the store that I originally bought it from and they gladly returned it no hassle. Pablo should get a position working in a corn field. Definitely not customer focused. On the other hand, Dylan should get a raise. Thanks again, Pablo, I will never send anyone to this store.

  Nicholas Panucci
a year ago
Use caution. They will lie about a diagnostic to get you to buy parts. Just get the codes from them and Google the issue yourself. You'll save yourself a lot of hassle. Screw these guys.

  Brian Crews
5 years ago
Buyer beware. I bought a battery that went bad but was still under warranty. They told me it was still under warranty but i have to take it to the store where i purchased it to get a new battery. I called the store but they conveniently have no record of the transaction and for some stupid reason Advance doesn't keep records between stores. That's garbage customer service. I'll be hitting up Auto Zone next time.

  Will Gamache
3 years ago
Friendly staff, masks were worn, fast service, and honest salesmen are refreshing. There's a reason I'm a regular customer here when there are 3 other parts stores within a mile.

  Charles Curtis
4 years ago
I went around to most of the auto parts stores in Gallatin. I was looking for a starter solenoid for a general motors 350 V8I couldn't believe my ears when I was told by everyone in Gallatin that no one had a starter solenoid after all of the billions of starter solenoids GM have put on their V8's since the late 1950s.I almost left Gallatin in a state of disgust knowing that I was going to have to drive to Nashville to get a starter solenoid..however I never did try Advance Auto parts. Just as a leap of faith, I turned around and went to Advanced, walked up to the counter. A young man was standing there and asked me if he could help me... I was still kind of upset. I told him I said, don't look at the computer screen look at what I have in my hand. I have in my hand a starter solenoid for a 350 Chevy do you recognize it?. He said yes I think I have one in stock. I said awesome and he did and I bought it.He restored my faith knowing that I had found a clerk that didn't need to rely on a computer screen to tell him what he needed to look for. He knew it just by line-of-sight and experience Thank you Advance Auto parts. I don't know what that young man's name but I would like to personally thank him again.

  Ron Rodrique
2 years ago
This place customer service is the worst around, they label sales on items and then tell you they don t start for days in advance and will lot honor price. Don t waste your time here

  James Jennings
2 years ago
Friendly.helpful.but Im usually asking for some part that don't exist.but they sent me to the right place.

  Federalist Number10TN
a year ago
Helpful staff and prompt service, can t ask for more

  Kilby Crowder (Strangehobo)
4 years ago
They treat you like a human being. If they don't have a part in stock they can always get it for you quickly. The guys are super helpful.

  David Wesley
2 years ago
Horrible customer service, Associates talking aloud about personal issues infront of customers, I don't want to hear about your love life or the lack there of.

  Jim Woodward
2 years ago
Excellent customer service. Staff was very helpful. Great prices.

  Sandy Rutter
10 months ago
The clerk is always so kind and helpful.

  Hannah Cagg
3 years ago
Absolutely the kindest service I've experienced when buying car supplies. Employees were very helpful and caring.

  nicholas newton
9 months ago
Ordered an online part. They said they don't know where it would be. Didn't bother checking anywhere. I cannot believe it.

  Jeffery Rankhorn
4 years ago
I went in and ask for a Fram PH3614 oil filter I was informed Advance don t sale Fram any more I ask to cross it over to another brand there computers can t even do that and I was told Walmart sale Fram Going to Walmart from now on to get oil filters