Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
James Sutton
10 months ago
I recently had the pleasure of visiting the Rivian Service Center in Franklin for a demo drive of the Rivian R1T, and I must say that my experience with Christopher exceeded all expectations. From the moment I arrived, I was greeted with warmth and enthusiasm, setting the tone for what turned out to be an unforgettable experience.Christopher's deep knowledge and passion for the Rivian brand shone through during the entire demo drive. His friendly demeanor and willingness to answer every question I had made the experience both educational and enjoyable. It was evident that he genuinely cared about ensuring I had the best possible understanding of the R1T's features, capabilities, and unique selling points.Before the demo drive, Christopher took the time to listen to my specific interests and requirements, tailoring the experience to showcase the aspects that would resonate with me the most. His attention to detail and personalized approach made me feel valued as a customer, and it gave me confidence that Rivian truly cares about their customers' needs and preferences.As I sat behind the wheel of the R1T, Christopher expertly guided me through the vehicle's impressive range of features. He effortlessly demonstrated the seamless integration of technology, the luxurious and ergonomic interior design, and the exceptional driving performance that the R1T offers. His explanations were clear, concise, and filled with enthusiasm, making me even more excited about the vehicle's potential.What truly set Christopher apart was his ability to create a comfortable and relaxed atmosphere during the demo drive. He encouraged me to take my time, explore the various driving modes, and truly experience the capabilities of the R1T firsthand. I never felt rushed or pressured, which allowed me to fully appreciate the vehicle's outstanding power, handling, and electric drivetrain.Moreover, Christopher's dedication to customer satisfaction was evident throughout the entire process. He made sure to address any concerns or doubts I had, providing accurate information and offering helpful suggestions. It was refreshing to work with someone who genuinely wanted me to have a fantastic experience and make an informed decision about the R1T.In addition to my fantastic experience with Christopher and the Rivian R1T, I must commend him for his understanding and willingness to accommodate my curiosity about the Rivian R1S. Although the R1S was not available for a test drive during my visit, Christopher took the time to provide me with detailed information about its features, design, and capabilities. We were able to go back to the service center and see the R1S in person. Christopher's genuine interest in ensuring that I had a comprehensive understanding of both the R1T and R1S models further exemplified Rivian's commitment to customer satisfaction. Thanks to his guidance, I left the Rivian Service Center feeling excited about the prospect of exploring the R1S in the future.Overall, my demo drive experience with Christopher at the Rivian Service Center in Franklin was exceptional in every aspect. His knowledge, passion, and customer-centric approach were truly commendable. Rivian has a gem in Christopher, and his commitment to delivering an outstanding customer experience undoubtedly reflects the values of the company.I left the Rivian Service Center that day with a newfound appreciation for Rivian. I wholeheartedly recommend scheduling a demo drive to anyone interested in exploring the capabilities and groundbreaking features of the Rivian R1T or R1S. You won't be disappointed.Kudos to Christopher and the entire Rivian team for their exceptional service, and I can't wait to become a proud Rivian owner in the future.
Chris Turner
a week ago
They correctly diagnosed, and repaired my vehicle within a day, while providing a loaner. Thank you.
Joe Lai
5 months ago
What a fantastic service center. It s HUGE and spacious. Service center advisors were fantastic.