Nissan of Cool Springs Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josey Lee
6 months ago
I had an absolutely outstanding experience at the Nissan service center in Cool Springs, all thanks to Emerson and his team. From start to finish, their service exceeded my expectations in every way. Not only did they complete the repairs ahead of schedule, but their communication and coordination were top-notch. They seamlessly handled my claim with Nissan North America, making the entire process effortless. I can't express how grateful I am for their exceptional service. This service center truly sets the gold standard for automotive service!

  Amber Mitchell
2 months ago
Never had a good experience here. The first time I came they told me my car wasn t starting because I was using the wrong key. I only have one key to the car and this is idiotic to say with zero information to suggest this was the issue.The second time I came, they quoted me over $1000 more than the quote I was given at another shop. Do not recommend.

  Ted Marov
2 months ago
I ve been coming here since 2019. They always do a great job. JR deserves every Excellence award he s earned and then some.

  kari madden
7 months ago
If you have been to the Nashville location (terrible), then you need to know how AMAZING the cool springs location is. I drive 30 extra minutes to come to this location for the friendly customer service alone. Someone checks on you routinely, they allow appointment slots for specific services, it is just overall pleasant!

  wanda montgomery
5 months ago
This is the best dealership of all dealerships that I ve ever been to. They are on the spot with service and have the cleanest place there. They are the best.

  Kewei Xu
a year ago
Update: Mark and James in service reached out to me and was very helpful in solving my issue. They were able to quickly resolve my issue and went beyond the standard level of service.Original:Dropped off my brand new (1 week old) car that I brought from this location Friday morning at my scheduled time of 10:30. I arrived and they had no idea of my appointment. I had to explain everything and give all my information again. I left the car there, then I called Saturday morning for a status update. They said they would call back, I never got a call back so I had to call back around 2 pm, but they were closed and will reopen Monday. Now Monday morning, I call again and had to give them all the information again. They couldn't find me in their system. I got put on hold and then cold transferred to another service rep. I then had to give all my information again. He also couldn't find me or my car. Then I got transferred again and had to explain it all over again. This service rep could not find me either. Luckily, this service rep remembered me and looked up the car and my car was listed under a completely different person with a completely different phone number.The rep then said the issue is a non issue. I'll just have to deal with the whining sound of this brand new 71 miles 2022 car. Then it took another 10 mins for them to bring my car around. And I had to find it in the line, they didn't even tell me where my car was or that they have brought it around.

  Sam Kim
8 months ago
Professional and reliable Nissan dealer service center at Franklin region. This time again I feel greatly satisfied with several requested services including front breaks. Honestly accommodating maintenance works, fast job done and reasonable prices with above level mechanics.

  Jennifer Lawrence
2 years ago
Appointments mean NOTHING at this shop. I specifically made an appointment for general maintenance on my car and indicated I would be waiting while it was worked on. When I arrived, they had a record of my appointment but did not know why I was here or that I was waiting. When I told them I would wait, I was told it would be 2.5-3 hours. I asked why since I had an appointment and was told (with a shrug) that "Mondays are crazy busy". I've now been here for nearly 3 hours (yes I am writing this review from the shop while I am still waiting!) and they are just starting on my car. Or so they say...Services: Air & cabin filter replacement, Brake service & repair

  Tracey Ferguson
5 years ago
**Update - 7 months later I'm having to take the car back to Nissan because they didn't fix the problem correctly the first time. I wish I could give them 0 stars. Ridiculous!I've finally given up on this place after several disaster service visits. This last one I made an 8am appt to have a power steering leak checked out, and when I dropped it off they said it would be about an hour before they look at it. Ok, fine. Finally at 5pm I called them and the tech said they were just about to look at it. Oh Really?He called me back just a few minutes later (that was quick) and gave me the estimate which honestly blew me away. I told him to go ahead with the work but my concern was that now it's almost their closing time and the mechanics are probably ready to go, and I don't want to have to bring my car back if something wasn't done right because they are ready to go home for the weekend. I said I'll pick it up Saturday if someone will call to confirm its ready. No one ever called. I showed up at 1:30 my tech was gone and they couldn't find my paperwork. More searching and they finally found it, but the credit my tech promised wasn't on the invoice so they had to rework the invoice. Finally got to the checkout and paid with no issues.My tech called the next day and apologized for the miscommunication, delay, and the fact the he forgot to take the discount off. I told him the other tech took it off. Then he said we didn't collect payment. I told him that I used a credit card to pay. So then he had to apologize about that too. Long story short, this service department is totally unorganized and their communication with customers and within the service department is terrible. Go somewhere else. Seriously.

  Anthony Bullis
3 years ago
I went to this dealership to purchase a vehicle today and left crying. I have never felt so disrespected in my life. The used car manager was completely rude my sales person was totally unprofessional. They were not willing to negotiate on anything. They actually gave me my keys to my car and told me to leave. This is the second time that I was going to be buying a vehicle from them and both times I ve had a horrible Experiences. I do not recommend buying a car from this dealership they are very unprofessional and very unhelpful. If you have any issues you will never get a hold of anybody that will cares enough to help you . If you try to contact the dealership to file a complaint or let them know about your experience no one cares. No one calls you back . Everyone s voicemail is full. I will definitely never go back to this dealership

  Virgilio Guma
a year ago
Brought my brand new truck in for service that included two recalls and a short list of items that were defects. The service manager was rude and short cutting me off mid sentence and acting like he was doing me a favor. This guy needs to go back to training in customer service.

  crisha bailey
4 years ago
I WAS ALMOST RIPPED OFF!!!I have been going here since I purchased my car in 2013. My issues were a grinding noise when I was driving, me growing up with a mechanic father I knew it was either my rotors and/ or breaks. Well it s a $129 inspection fee but they will apply it towards any parts or service needed.. cool. Well when I talked to the girl on the phone when making the appointment she told me it would be $271 for breaks and rotors. When I was greeted by the service rep at my appointment he reviewed that i was there for grinding noise. He walks my car and tells me I need tires, bc that can be causing my grinding noise( excuse me but tires do not cause a screeching noise) anyways i asked him how much breaks and rotors would be, he told me $271 for breaks and $100 for each rotor.. at this point I have realized he sees a single woman who he thinks will believe anything he says.. i then say.. i need an oil change (FYI if you get an oil change they do a 5 point inspection, in turn makes the $129 inspection not needed) bc i was taken back with the price just quoted to me.. i then proceeded to contact Firestone before I even left Nissan and was quoted $271 for breaks and rotors. Anyways I used the rental car service (highly recommend) and ran errands, which I m glad I did because after 2hrs I called and asked for an update on my oil change and inspection and was told it was not complete. Once I got the call I was told I need 4 new tires, breaks and rotors because my rotors were too thin to resurface. I asked the price and he told me $490 for breaks and rotors on front only. I declined and told him oil change only. I picked up my car and he told me he emailed me my inspection sheet and walked me to the counter to pay, I opened the email and seen a lot of FAILED on the report, I asked him about a drive belt and he said he didn t discuss it with me bc I declined the breaks. The report also states all 4 tires failed, my rotors were thin and need replaced. I immediately went to discount tire and had my tires inspected, only my front two needed replaced immediately my back two had a slight cupping but nothing major( they did not fail) i just had my appointment at Firestone today.. i only had to replace my break pads because my rotors were perfectly fine (and even if I did it would have only cost me $271 total for both) so my $490 bill from Nissan only ended up being $165 at Firestone. They also looked at my belt and told me there was nothing wrong with it. In short, I got two new tires, and breaks less than what Nissan wanted to charge me for breaks and rotors. Moral of the story, always get a second opinion, moral of story for Nissan, do not try and take advantage of a woman and assume you can nickel and dime her because you assume she is not smart enough to know better. Also you just lost a very loyal customer

  jan schlicher
2 years ago
Thank you Jennifer in the Service Dept! You went above and beyond to help us when no other Nissan dealership would see us today, giving us much needed assurance that we could continue travelling when our check engine light came on. You're professionalism, knowledge, and kindness are exceptional!

  Kerri Jamison
5 years ago
I have oil changes icluded under my maintenance plan and this is the closest dealership to me. They're usually quick enough with oil changes but don't believe a word they say when it comes to their inspection of what needs to be replaced. They told me my brake pads needed to be replaced. Good lie to tell a woman who knows nothing about cars. So I went somewhere else to have them replaced only to see the pads for myself and they weren't even halfway down.

  Emily Isom
6 months ago
I greatly appreciated the customer service Ryan provided! Happy new customer here!

  A Chen
4 years ago
I've been trying to resolve the problem of the metal on metal screech that happens when I brake for a year and a half now. They said they'd order a replacement part and never called to let me know when it came it (two different times). Then told me when I brought in my car again that they did not replace the part, just oiled it. My most recent visit for the same problem, the advisor told me screeching is normal. How will I know when my brakes are worn down?! First and last time buying a Nissan.

  Scott Dever
3 years ago
Have been using this dealership since last summer and will not be back. Generally speaking everyone, with one exception, is rude and seem to feel they are doing you a favor by working on your vehicle. 'Service' department needs a culture change.

  Amanda
6 years ago
So disappointed in this location. Nearly every time I've been there's an issue or they didn't tend to a maintenance request- I won't touch on that time my Rogue needed a new transmission at ~60k.Definitely tried my patience and lost trust.

  Tim Kirby
a year ago
Had a great experience purchasing my Frontier here. Eric in sales and Cedric were very professional and knowledgeable. I appreciate the smooth experience!

  Jennilyn Simmons
4 years ago
Quick service! Feels like night and day waiting 4 hours for an oil change at another dealership versus being in/out of this dealership in less than 1.5 hours. Thanks for the speedy (and great) service team!

  Sweet Rhymes
6 years ago
You can spend thousands of dollars and when something mechanically goes wrong under warranty nobody wants to fix it! I threw my towel in on this location..try action Nissan in Nashville, you won't regret it!

  Kiet Tran
6 years ago
The reason I'm giving them one star is because when I arrived here at 7am this morning, they told me it would be only an hour for an oil change and a tire rotation. It has been 2 hours and I'm still waiting here. If you have all the time to spare in the world, this is the place to fool with.

  JC Ward
3 years ago
I Called into the service department and spoke to Jennifer, She's AWSOME very professional extremely helpful and very knowledgeable a real pleasure to work with. Thank you Jennifer & keep up the Good Work.

  Dave Tegs
a year ago
Only tough thing is their cost for service but it s expected from a dealership s service dept. Great work and customer service

  Dana Sullivan
a year ago
Great service. Went beyond expected. My service tech, Joseph, was very helpful

  Amber Covington
7 years ago
Richard was very nice. I had a situation and he was very understanding. I will be coming back and will recommend them to anyone!

  erica shaw
3 years ago
Guy who took my vehicle in was amazing the service techs wouldn't rotate tires which lead to a 3 star

  Jonathan Hibma
5 months ago
Good

  John
a year ago
Great service

  Yusuf Dada
2 years ago
Prompt professional service.