Hyundai of Cool Springs Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patrick Foxchild
5 months ago
I called in because my check engine light came on, and I wanted to schedule a service appointment.The first time I called, I used the automated system to select the service department. It rang until it transferred me to the lady at the front desk, who asked where to direct my call. I told her I needed the service department, and she transferred me over again. It rang about 10 more times, but then someone picked up and immediately hung up the phone in a quick motion.I called back, because I need the service.Same deal; I use the automated system to try to connect the service department, it rings until it automatically transfers to the front desk. I ask for the service department, again, and she transfers me back.Here s where it gets extremely frustrating; as the phone starts ringing for the service department again, someone picks up, mashed a few number buttons, and the phone starts ringing yet again. It rings maybe 20 times or more, before transferring back to the front desk.Whomever picked up the phone the second time transferred me to an empty desk. They directed my call to a nonexistent person in order to not have to speak to me.The system automatically transferred me back to the front desk, where for the third time she asks where to transfer me. Recognizing me and my building frustration, she walks over to the service department to see what s up.As it turned out, the Manager was the only person on duty at the time, and he was speaking with another customer. Rather than asking me to hold, or offering to call me back later himself, the MANAGER was booting me away.The Administrator from the front desk came back and explained that there was only one person working who could schedule service and that he s with another customer, but that she would take my information and have him call me back as soon as he was available. Personally, I prefer to take my cars to the dealerships for service due to warranty considerations. Despite the incomprehensible actions of the Manager, i provide my info and await a call back.Well, it s been hours since then. It s very clear the service department customers are NOT a priority, at least for this manager and the Dealership as a whole if they only have one person, the Manager, on to handle scheduling, status updates, and then any other task associated with their role.This speaks HORRIBLY about what kind of service one should expect from this department/team.I doubt I ll ever call them again.

  Josh Luebker
a year ago
I was in recently getting a recall fixed and had a 100,000 mile check in. I was told my brakes needed changed and rotors could be turned because they were on their last leg. I went ahead and bought everything to do it myself and attached is the picture of my rear brake pads about 60% no where near end of life. The fronts were probably 35-40% but it was going to cost me at the dealer $1300 to have work done that wasn t even necessary at this time. I m really disappointed because everyone was so friendly and nice to be around. Also my tires were not torqued to spec, they were about 10ft/lbs too light. Hyundai needs to focus on quality control at the moment.

  James Bucey
3 years ago
My experience with the service department at the Hyundai in Cool Springs has been nothing short of a failure at every step of the way.I brought my 2013 Elantra in to be diagnosed for a check engine light and rough idle. At the time I was given a 3-5 day timeframe in which my vehicle would be looked at. In the end it took a total of 2 full weeks to get the results of a simple diagnostic not including any repair work whatsoever. During this two week period I was repeatedly given empty information over the phone, and at some points they weren't even able to communicate if my car had been looked at or what place in the queue I was. This was extremely frustrating considering I was paying for a rental car out pocket the entire duration. I never felt like the service center would contact me with the latest updates on my vehicle.Fast forward to now and my vehicle has been at the dealership now for going on FOUR TOTAL WEEKS for engine repairs upwards of 2000. I was told my car would be done beginning of this week and it is now Thursday going on Friday. Once again still paying for a rental out of pocket the entire time.Do not bring your car for service. The employees and management seem to be just going through the motions.....only to say "that's just how it is around here right now'. I have not felt valued as a customer at any moment and I would not recommend this service center to anyone whatsoever.Service: Auto engine diagnostic

  Liz Holloway
2 years ago
As it turns out, there is a significant flaw to Hyundai engines and there have been class action lawsuits against the car manufacturer, resulting in Hyundai being liable for replacing the engine.Unfortunately, I am one of these people. Hyundai of Cool Springs has had my car since October 22. Not once have they called to update me - I ve had to call every time and I m lucky if someone picks up the phone. They won t give a straight answer, often promising for an answer soon. They have not provided me with a loaner car, and no one on the corporate or local side will give me an answer on if a rental will be reimbursed.If you live in Nashville, you know transportation is important. The area is not walkable, and public transportation is not available everywhere. Subsequently, my husband has had to leave work every day to get our daughter (wrapping up work at night), my daughter has missed important doctor s appointments, and we ve spent $1,000 on rental cars so I can stay in good standing with my job. Most importantly, I ve lost an 1.5 hour of time with my daughter every day. If you are a working parent, you know how important this is.I understand times are hard now. There are labor shortages and supply chain disruptions, but that is no excuse for a complete and utter lack of customer service.I used to be a huge fan of Hyundai. This is my second car from the brand. But they ve failed to understanding that the marketing life cycle doesn t end with a purchase, it continues on in to the buyer experience as well. I ve had enough.Service: General repairs & maintenance

  Keith Williams
a year ago
I have purchased Hyundai Auto s for the past 10 yearsGreat product!Needless to say in today s environment finding service for any new auto is a struggleI reside in Florida and started to schedule my first service thereHowever after scheduling and having to wait 28 days for the service ( which seemed unreasonable) I arrived for the service and what was supposed to be 2 hours turned into 4 hrs and leaving without it.My schedule requires me to travel and I thought I could get service along the wayThat turned into a struggle as well until I called Hyundai of Cool Springs in Cool Springs TennesseeA truly sincere and obviously technologically versed Assistant Manager named Jimmy Cummings answered and asked all the appropriate questionsJimmy (obviously with a packed Service Facility) was able to work me into his great Service Facility schedule and take care of my service and all issuesI post this because out of 4 facilities I never got passed a person at the service desk that would even consider taking care of my autoHyundai of Cool Springs should be proud to employ such a great manager like JimmyHats off Hyundai of Cool Springs!!Great job!

  Sarah Tarr
2 years ago
Prior to the last 6 months I have had positive experiences with service at the dealership; however, after having a repair done on my vehicle a few months ago that is now broken again, I have been unable to get anyone to return my phone calls despite leaving multiple messages with various people. No one will answer the phones on the Service Advisor line. We have spent $600 on a repair 6 months ago & have been loyal customers since purchasing our vehicle from this dealership. However, we are incredibly disappointed with the lack of service and are actively seeking a new service center.Service: Auto engine diagnostic

  Charlenne Alexander
3 years ago
DO NOT BRING YOU CAR TO SERVICE HERE!!! I REPEAT DO NOT BRING YOUR CAR TO SERVICE HERE!!!!They are horrible in communicating. I had my car there for a month. For the longest time I had no information every time i call. I called and they kept saying either their Technician wasn't around o they had no idea when it will be done. They also told me one time the part was installed but they didn't know how to configure the part. After a lot of problems and trying to get info, they blamed the winter storm last week for the delay of the service. Today they called saying they could no configure or fix the problem. In fact the click noise that was the problem we brought the car in is worst than before.The car still under warranty, so they could very well not be fixing it or giving any thoughts for the simple fact they cannot lie the prices and overcharge.Good Luck if this is your only option to fix your car. But there are a lot of others dealership with service.

  Jack Haynes
a year ago
My experience with the service department at Hyundai of Cool Springs has been nothing but positive. I've dealt with both Chris and Dillon, both were very professional. I even received a follow-up call from Makayla making sure all my needs were addressed. I'm happy with my new Santa Fe and am glad that these guys will be doing the maintenance.Services: General repairs & maintenance, Body & Trim

  Jessica Krizman
4 years ago
Absolute worst service I have ever had at a car dealership. I took my car there to have a new key fob programmed, something that I was told would only take a few minutes to do and that they would get done the same day I dropped my car off. Unfortunately that was not the case. It took them three days just to get my fob programmed and no one called to even update me until three more days after that. When I finally did get an update about my car it was because I was persistently calling to get a hold of someone. Prior to dropping my car off there was absolutely no other problems with my care, however, now they are saying it won't start at all. This dealership has now had my car for eight days and have informed me that they have no clue how much longer this will take.I will NEVER come to this car dealership again for any reason, especially not to have service done! I highly suggest for others not to either.

  Dana Henry
2 years ago
I work in Franklin and live in Murfreesboro so when my check engine light came on during my morning commute, I was a tad bit concerned.I pulled into the service dept. and Marcus was at the employee at the service counter when I told him about my car and how far I had to drive home, although he was BOOKED SOLID for the day he fit me in.They provided me with a ride to my office as well as picked me up when my car was fixed later that day. I had a great experience and felt like Marcus and all the Service Staff went above and beyond to help me get back on the road. Top Notch service and I thank you !Service: Auto engine diagnostic

  ricki diona
2 years ago
I came in for a diagnostic with an appointment on January 25th. Just a diagnostic guys . It is now Feb 8 and no one will update me on if they have looked at it yet.. I am sure there is repairs that will need to be done but I can t even get to that point cause they won t even look at my car. I keep calling, I have emailed the service manager, live chatted, left messages. No one calls me back it s frustrating!!! I understand people get short handed, work loads get outrageous but it isn t an excuse to neglect customer service. People need there cars to get around and can t keep paying for ubers/rentals so you guys need to get it together and have enough sense to update your customers at the very least!!!!! Never coming back here I don t recommendService: Auto engine diagnostic

  ranjith ch
a year ago
I got a 8 am appointment,I was told my service would take a maximum of 3 hrs I waited for 3 hrs when I checked after 3 hrs I was told it s going to take 2 more hours ,they didn t even start working on my car for 3 hrs.when I asked to return my car if you haven t started working on it yet they immediately returned without any guilt ,what s the point of making an appointment and waiting

  Jacoby Green
2 years ago
I LOVE IT

  andrew garcia
3 years ago
Had recalls on car fixed. Great job

  Ry Rog
4 years ago
Great service - constant communication. Tyrone is the best!!

  Darlene Smith
3 years ago
Friendly and helpful