Darrell Waltrip Honda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Helen Curnutte
a week ago
My experience was really wonderful. Chris Gary was professional and friendly and explained everything to me so that I was completely comfortable authorizing all the necessary procedures. As many times as I questioned whether my car was even worth fixing, he very gently made me realize that fixing the car was the very best financial choice. I am extremely happy with my car's new lease on life, and I will always go to Darrell Waltrip Honda for any future maintenance or repairs.

  jessica brady
3 months ago
Richard did a fantastic job helping our family explore options. He made the car buying process seamless. He is very knowledgeable about the vehicles and thoroughly explained how everything worked. He also took the time to help me sync my phone and explained the electronics. We will definitely recommend the Darrel Waltrip/Team Hendricks dealership to anyone looking to purchase a vehicle. Hosea did a great job making sure we were satisfied and treated well. The entire team there was very friendly and helpful. Quanda was thorough and clear about the financing process and made it much more pleasant than any other dealership I ve ever been to. He explained the additional options but did not press or make you feel like you had to sign up for anything extra.

  Brittany Loy
3 months ago
I purchased a new car yesterday and my experience at Darrell Waltrip was amazing. This is my second car from there. Jorge Rivera, Taye Holmes, and Nick Ward all helped me out yesterday and were all very kind and informative. I was able to get an amazing deal and was offered a great trade-in allowance. I m so happy with my new car!

  Nicholas Hamblen
a week ago
This place, without a doubt, has given me the best service out of almost any dealership I've been to. Sam in service was very communicative and upfront with everything throughout the entire process, and Josian was extremely thorough during his tests and overlook on my 22 Civic, and was able to diagnose and solve the issue in my car in almost no time at all.10/10, would recommend anyone I know to these two hands down, and to Darrell Waltrip Honda any day!

  Mitchel Layton
a day ago
Bought my Volvo from them and they were amazing! They go above and beyond. Nick the finance manager was very helpful, and my sales person was world class. Great price, nice staff, and I never felt pressured one bit. 10/10 experience.

  Kari Lyons
2 days ago
Recently purchased a new to us Truck from Darrell Waltrip. This was an amazing experience! Everyone we encountered was respectful, kind, attentive, and truly were there to help us have a positive experience. This is not the first car we've purchased and we will definitely be returning to the dealership for future purchases. Truly an amazing experience!

  Chelsa Summie
a month ago
Drove four and a half hours to work with Logan Edwards. The customer service was unmatched. Logan was able to get me in a sweet 2021 special edition pilot that was within my budget. The long drive was worth it and this dealership has a customer for life.

  Sally Olin
a month ago
We are extremely happy with this dealership. Our salesman Alex Leon was incredible. He listened to our needs and showed us 2 vehicles that suited us perfectly including the price. The price was very fair as was the price given for our trade in. We were never pressured and Alex too the time to answer questions, pair the phone adjust features to our liking. We will definitely purchase here again.Honest, kind and very patient with us older electronic challenged customers. Absolutely we give a 5 star review.

  Jennifer B
2 weeks ago
My husband and I have visited the service department twice in the last week. We purchased a used Civic from another dealer and there were 2 recalls that needed to be addressed, and an additional issue with the car alarm/key fob not working properly. The service department from the other dealer could not get us in for 2 weeks, so we decided to call Darrel Waltrip Honda. Chris Gary has assisted us both times. Chris provided EXCEPTIONAL service both times! He is warm, professional, and earnest. He made us feel valued and welcomed as new customers, and we feel like we have a new friend in the car business! Everyone in the service department is friendly, the work is done in a timely manner, and we enjoy the free car wash perk. They did not have the part in stock for the other recall we have yet to address, but we know we're in good hands when they do. Chris, you rock, and we look forward to seeing you soon :)

  Caroline Garner
2 months ago
Nikki Barger was a pleasure to work with yesterday when she sold me my new CR-V! Nikki lined up three perfect options for me to choose from and helped me pick my favorite. I m thrilled with my choice. This is the second car I ve purchased from Darrell Waltrip Honda, second time I ve left their lot a happy customer. I got a great deal and financing was a breeze. Thank you Nikki & DW Honda!

  Mea Kowalski
3 months ago
Amazing experience! It was time to replace our 2003 Honda Civic and Tom was awesome! We left in a 2020 CRV and couldn't be any happier! Everyone was so attentive and knowledgeable and friendly. If you're looking for new or used, this place will deliver

  Amber Baggett
a month ago
Logan Edwards was fantastic to work with. Before our appointment, he checked in with us during the week, provided us with available options and took the time to listen to our many questions and concerns. During our appointment, he was attentive and provided exceptional customer service. Ask for Logan, he will take great care of you!

  Dave Freed
2 months ago
Great customer service from the beginning as I needed a quick turnaround for a pre-buyer inspection. They got me in the following morning! My service advisor Chris Gary was awesome. He quickly got me into the system and the car back to the mechanic. I met the mechanic and had a quick look with him, I was impressed by his knowledge and advice on the car. The waiting room was very nice, the coffee machine was a nice addition.I wish I lived closer, y'all would be my go to service dealer!

  Tim Fennema
a week ago
We were traveling home from spring break when our van started having issues. We stopped in at the Darrell Waltrip Honda dealership to try and get our issues fixed. We were greeted Brandon Tidwell as soon as we pulled into the service bay. We told him that we were from out of town traveling and he brought our vehicle back immediately to have Jeremy start looking into the problem. While we were in the waiting room General Manager, William Berryman came over and introduced himself to us and asked if we needed anything. He checked in on us several times through the day while we were waiting for the van to be fixed. Tina also checked in on us several times making sure we were comfortable and that we didn t need anything. We are also invited to vote on our favorite Easter egg as part of a contest the dealership was putting out. Jorge Rivera showed us several new Honda Odyssey s with different features so that we could think about replacing our 2011 Honda odyssey. The Darrell Waltrip Honda Family made what could ve been a disaster into a pleasant experience by treating us like friends from out of town and fixing our van so we could continue on our vacation. Want to see a special thanks to William , Brandon, Jeremy, Tina, and Jorge you all are awesome. Sincerely, Tim and Suzanne from Grand Rapids Michigan.

  Matt Franko
a week ago
Great experience! Joseph helped me out and he was professional, friendly and knowledgeable. A couple of the other team members were friendly, as well. Great service and quick turnaround. I will definitely be back.

  Monica Davis
a month ago
Darrell Waltrip is the place to be for absolute certainty that your car will be well cared for by qualified professionals.Honesty and respect are what every customer expects from a professional. That s the experience I received when I had my car serviced.Thanks to Sam Daley from the service team who took great care of me.

  Taylor John
a month ago
This was my first time buying a car / even walking into a dealership and Richard was great. I didn t have an appointment but I was immediately taken care of. I didn t feel pressured to do anything that day - Richard respected that I was still shopping and gave me thoughtful advice. I ended up buying from another Honda dealership because they were able to give me a better price. However, I really appreciated Richard s service - it convinced me to go with Honda over Toyota! Everyone I met was great.

  Alex Woodward
4 months ago
Wow! The car service here is unbeatable to any other dealership. I was just amazed by how quickly my car was serviced and the quality of work is excellent! Joseph Reynolds helped me from the first moment my car entered the garage to the final moments of finalizing the paperwork for the service. The waiting room felt luxurious and the seats made the short wait fly by. Before I knew it, my car was ready. Mr. Reynolds is an excellent employee and I was proud to have him help me. I will definitely be coming back because Joseph made me a lifelong customer!

  Joseph Winstead
2 weeks ago
I spent $1,300 here on repairs and updates, but you guys couldn t run it through the car wash before I picked it up? This is covered in bird ****. Then when I say something about it I ve got to spend my time on a workday doing the car wash myself? Guess I ll just start driving to the one in Murfreesboro.

  Elizabeth Dillon
2 months ago
David Pilgrim in the Service department provided excellent and outstanding customer service. His communication and help was essential in dealing with and resolving the situation with our 2018 Honda Civic. He always called back to keep me updated with every step, provided assistance every time I needed it and showed sincere interest in helping us resolve our situation. We will be a returning customer because of him and his care. Thank you David for treating me with respect, honesty, professionalism and genuine care!

  Tiffany Davenport
10 months ago
I had the pleasure of working with Mike Parker as my sales associate. He was very engaged throughout the process and paid attention to details I said were important to me. He was diligent about asking me how I felt about different options and explaining all my new vehicle had to offer. He was patient and generously pleasant to work with. Overall, he made the car buying experience the best it could be. Thanks Mike! I love my new ride!

  Stephanie Jordan
4 months ago
I recently had the pleasure of visiting the Darrell Waltrip Honda service department and speaking with Terri. I must say, my experience was nothing short of exceptional.From the moment I walked in, I was greeted with a warm and friendly smiles. Everyone was incredibly knowledgeable and attentive, taking the time to listen to my concerns and address them with care. Speaking with Terri, her professionalism and expertise were evident throughout our conversation.The service department at Darrell Waltrip Honda is top-notch. The technicians were efficient and thorough in their work, ensuring that my vehicle was in the best possible condition. The waiting area was clean and comfortable, providing a pleasant environment while I waited for my car to be serviced.Terri went above and beyond to ensure that my experience was a positive one. They kept me informed every step of the way, providing updates on the progress of my vehicle and answering any questions I had. Their attention to detail and commitment to customer satisfaction was truly impressive.Overall, I highly recommend the Darrell Waltrip Honda service department and Terri for their outstanding service. Whether you need routine maintenance or more extensive repairs, you can trust that you will be in good hands. Thank you, Terri, and the entire team at Darrell Waltrip Honda, for providing exceptional service and making my visit a memorable one.

  Sheyla Ramirez
3 months ago
Anytime I have any car issues I go here and ask for Sam Daley. He is really great at giving me all the information on my car upfront and quick to call us back with anything regarding my car during the repair process. He just always has a great attitude and work ethic. He's the best there is!

  Laurette Carle
a month ago
Greg Schmidt is the best! He makes the car buying process less stressful and more fun. I bought my first Honda from him in 2004 and just bought my third this week! The renovations and upgrades to the Franklin TN Darrell Waltrip dealership make it even more comfortable for customers, too. Greg does not push you and he really takes time to get to know you and what your priorities are in the decision process. Everyone working there who interacted with us was friendly and kind.

  Kristin Dunaway
a month ago
My experience at Darrell Waltrip Honda was great. Customer service was top notch and I ended up with a beautiful vehicle. They were busy on a Saturday, so some waiting had to happen, but that is par for the course when buying a vehicle.

  Sarah Compton
2 weeks ago
This was my first car buying experience and the team at Darrell Waltrip Honda were nothing but amazing. Richard was quick to ask if I needed assistance the moment I walked through the door. He listened to what I was looking for and answered all my questions I had. Nikki assisted me through the car buying process and was extremely helpful and patient. I would buy a car from them again in a heartbeat.I purchased a brand new 2024 Honda HRV and I am in love and truly look forward to driving it everyday.

  Keith Ellis
2 weeks ago
Rick has always treated me right. He doesn't push you he ask if you want to get this done or that done. Very professional and a down to earth guy. I have had 2 others also and they were good also.

  Warren Feld
4 months ago
Sam Daley was my service advisor. He was terrific. In great detail and clarity, he went over the various service needs of my car. This made it easy for me to decide what I needed to do right away, and what could wait to the next service period. He updated me frequently during the day. He made sure I was comfortable during my wait

  Daniel Palma
3 days ago
Best service! The team is great! This time, Joey Reynolds did a fantastic job representing Waltrip service! I'm so glad they are taking care of my vehicle!

  Ben Lange
a month ago
Needed a recall on my CR-V fixed, and these folks were so helpful and accommodating! Communication was excellent and it was an overall great experience. Sam Dailey in service was a pleasure to deal with! Keep up the good work Waltrip Honda!!