Family Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bonnie New
3 months ago
They were so efficient and convenient! I thought I would have to drop my car off for a week. It needed a diagnostic. But they figured it out, and I had the car back in a few hours.

  Stopresisting
6 months ago
I'm keen on getting ripped off. The Family Auto guys are just super-duper. Always very competent, and professional. Really a good place. All my autos are serviced there. Highly recommended.

  Robert Fury
8 months ago
The guys at Family Auto Care are top notch. Best repair shop I ve ever used. They have my business for life. I hold on to my vehicles for a long time. My current vehicle is 21 years old but they keep it going, and they are professional and friendly while they do it. Thank you!

  Jeriann Hayes
11 months ago
Super friendly, helpful people! My tire pressure light came on towards the beginning of a long drive, and I managed to find Family Auto. I was really worried about a leak in a tire, but the gentleman there checked the tire pressures, added air as necessary, and checked for leaks. Fortunately he didn t find any, and I was able to finish the rest of my trip with no problems at all. He wouldn t charge me for his service, but I hope he realized what a kind thing he did, and lifted a lot of worry off my shoulders, especially since it was late in the business day! Thanks, Family Auto!!!

  eternity
5 months ago
Just on time to check my car oils Thank you guys.

  James Hagy
7 months ago
Nice people, fast service!! I went in for an oil change and got a tire estimate for installation and balancing and a tune-up as well. I will definitely go back

  Correne Mann
a year ago
My family and I were on the front end of a road trip, when we started having trouble with our car. We were referred to Family Auto Care and received the very best service! Damien went out of his way to take care of the problem promptly and get us back on the road. We were so grateful for his help - and impressed with the level of customer service we received. We very highly recommend Family Auto Care!

  Mark Hanlon
a year ago
I have found my new oil change service company. Friendly, knowledgeable and great value.

  Gina Kinney
a year ago
I highly recommend Family Auto Care. Troy and his staff at both locations are super friendly and polite. They do a great job at an affordable price. I take my car to get my oil changed at the Main St. location and I never have to wait. They get me in and out of there in 20 minutes or less so I don t have to drop my car off, I can just wait. If you want a family oriented place that you know is not going to rip you off you can trust Troy and his staff. I kept his kids at my daycare before I ever took my car to his shop so I already knew him on a personal level and I knew he was someone to be trusted.Services: Tires, Oil change

  Lori Elliott
a year ago
Wonderful service the first time we visited but the last time we went to have our oil changed they didn't check and fill all the fluids. As far as friendliness and professionalism they were great!

  Mark Nelson
a year ago
They went through a lot of trouble to get me back on the road in just a few hours. Had a coolant hose blow out halfway through a road trip. They went as far as taking their personal hose off of their car to take care of me. Really meant a lot. Prices were superior and quality was unmatched. Huge blessing being able to find such a caring facility

  Britney Ledford
a year ago
This is the 1st time I ve used family auto and I have to say they are really good, I had a o2 censor that needed changed, they had mu car done within the hour. They are all very friendly and the prices are reasonable! I will definitely be going back for anything else my car needs.Service: Auto engine diagnosticService: Auto engine diagnostic

  Marsha Forss
4 weeks ago
Fastest oil change ever with attention to detail always.

  Laurie Goddard
7 months ago
Thank you ever so kindly for rescuing me and my sister and for pulling us into your shop after doing the stupidest thing I've probably ever done put gasoline in my diesel truck. They took my truck right in to drain itGod Blessyou all

  Austin Bennett
2 years ago
Went to the services shop on Sara Day Road to get my front axle fixed up. They did a FANTASTIC job! Super nice, let me know everything they did. They even told me that something got broke in the process, they admitted to the fault, and fixed it for free.I recommend going to these guys for any of your repair needs. 10/10Services: Tires, Steering & suspension repair

  Sandi Bird Aldridge
3 years ago
We moved to the area 4-1/2 months ago and have been looking for a repair shop we could trust to take our vehicles. I feel like we found that today. I called and spoke with Troy and made arrangements to take two of our vehicles in to get an oil change. One was a large box truck that wouldn't fit in their bay due to its height. Instead of turning me away, they opted to do it the hard way... no pit, just a creeper underneath on the asphalt outside. They checked all of my fluids, lubed all of the grease fittings, and notified me of a couple issues. They never tried to pressure me into adding more work, just an "FYI" so I'd be aware of the problem. I observed them doing the same with another woman... just letting her know so she could have someone address the problem when she was ready. Their prices were reasonable, they got the job done quickly, and treated me with respect. I have a feeling that I can trust them to do good work. I asked them to look over my car and let me know about anything that needed to be done. Nothing, just the oil change and topping off the radiator fluid. Justin made sure I was aware that as a customer, they have a top-off policy and that I could bring in my vehicles any time to have the fluids topped off. I highly recommend their services and will be back the next time one of our vehicles need service. They do have another location in the area where, I am told, larger vehicles can be accommodated.

  Boudi Gouge
a year ago
Troy and the staff members at Family Auto Care are professionals, as well as polite to the customers. That said, it is comforting to know that the service is reliable and dependable. I highly recommend Family Auto Care. Troy can be trusted how he operates and manages the auto business.

  Craig J Buchanan II
11 months ago
Very reliable and capable. Had me in and out in roughly 40 minutes after my radiator hose came loose. 11/10

  Annette Morgan
a year ago
Family Auto Care EXCEEDED my expections! Damian was friendly, professional, thorough and helped me prioritize badly needed maintenance on my 2006 Honda CR-V. I have a fixed income so we talked about what could wait and what was a safety concern. He explained mechanics to me in a way I could understand. He was patient and let me ask questions. The service provided was thorough and complete. Nice surprise was my solenoid didn't need to be replaced, it was just loose! This is a shop with integrity. I highly recommend FAC and will definitely utilize them again.Services: Auto engine diagnostic, Air conditioning, Oil change

  Tim Wisecarver
a year ago
I had a rough experience with this shop initially as some work was done incorrectly. However, upon learning about this the owner's connected me and refunded my money and informed me that individual who worked on my car was no longer there. I still had to go elsewhere to fix my car, but extremely impressed they stood by their work and refunded a job that was up to their standards.Service: Auto engine diagnostic

  Cindy Metcalf
3 years ago
After being rejected by Garland tire because they were too busy for an emergency, I came to family auto care. wow! these guys are awesome! I had something in my tire and air was coming out fast. they didn't turn me away. they plugged the tire but informed me that I needed a new tire. they offered to order it for me. they also offered to come to my house and fill the air in my tire so I could make it down there to change it once the tire comes in. they saved me yesterday! I will be taking all my care to them from now on. Friendly, smart, professional!Service: Tires

  Randy Silvers
a month ago
Nice, quick, and very friendly place to go

  David Griffith
9 months ago
Great people to deal with.I have taken my vehicles to them since they opened.Always great service.

  Jamie Ward
2 years ago
I'm a pretty picky person when it comes to who I trust to work on my vehicles..I had a good vibe when I pulled up and they came out and greeted me and was nice as could be...It also helps to pull up and see police cruisers there to be repaired..that let's you know there is some trust that has been built with the town and city in the past.. I had a complete front brake job done on my girlfriends car ,they got me in the next day and done a great job ,stayed in contact and called as soon as it was finished in a timely manner..Damian and the guys there are now my go to when I need something done. Highly recommend Service: Brakes

  TKG Creations
4 years ago
Always friendly service from the time you walk in the door till you leave. They have two locations now one for oil changes and the other for everything else your vehicle needs. The price is reasonable and they get your vehicle taken care of in a timely manner. I will be using their service for now on.

  Jane Stitt
2 years ago
These people are the most honest, upfront people I've ever met. I've been ripped off by so many garages. These people restored my faith that there was garages out there that were capable, kind and honest. Thank you Damian and the rest of the crew. I'm thankful I found you.

  Allen Hughes
4 years ago
These are some of the finest people you will ever meet. They are fast and their prices are very competitive. Don't stop with just an oil change! They also do excellent mechanic work and they are eager to please. I'm glad we have them in town.

  Billy Collins
3 years ago
These gentlemen were always professional and service was great. However, they will no longer rotate my tires because of the aftermarket lug nuts. I understand that they may strip out, but the ones I purchased are better specs than the factory. I guess I'll have to find a different service center.Service: Oil changeService: Oil change

  Rachel Butler
2 years ago
The people here are the BEST! They are honest, reasonably priced, fast, punctual, and so generous! They went out of their way for me. Thank you to the FAC team, and especially Brad!

  Edward Mattie
a year ago
First time visit and I wasn't expecting the friendly and efficient group of folks there that took care of my vehicle and left me with a renewed sense of faith in the younger generation. Highly recommended