A-1 Auto Care & Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Kittson
2 months ago
Hey, what can I say except that Brendon and crew came through for me again! They diagnosed the shimmy problem with our Expedition and had new tires ordered and put on the vehicle. All good now! Highly recommended!

  Jonathan Bowers
a year ago
I have been dealing with A1 for years they have always done a great job no matter what the reason one of my vehicle's is there and have always been very honest . The pic is the latest vehicle they did for me and the Buick they just got lined up recently drives perfect

  Samuel Lyons
5 years ago
I went to this place to get an oil change and engine treatment run through in the old oil. I only did this because I don't have the materials and equipment to do it all at home. While they were changine the fuel filter, they broke off my radiator hose mount to the radiator, all but ruining the radiator itself. They brought me back into the workshop, and explained it off as "[The Mechanic] went down to remove the oil filter, and when his arm brushed against the hose the mount just broke off. The base was very brittle, so you should be glad it happened here and not on the road." What actually happened, was that the oil filter was stuck on a little bit, and when it came free [The Mechanic]'s arm jerked into the hose.They are absolutely refusing to take the blame for it, and are trying to scam me out of my mpney to get it replaced, for $210 on top of the original price of the oil treatment and change. I will not come here again, and I will shoo away any future customers, because clearly the mechanic staff is incompetent, refuses to own up to their own mistakes, and when you refuse to pay for the item they broke, they raise the price of the labor by the price that the replacement item would cost. Nobody deserves to be treated that way, and nobody who brings up going to A1 Auto to me will recieve any positive input from me, and I will heavily recommend them away, so they don't have to be treated this way. If I were able to drive my car home I'd go outside and take pictures of the damage they caused.UPDATE: I was given a radiator, and will install it at home. I tested the integrity of the plastic that was claimed to be brittle, and I can say even more certainly, My revised story based on what I was told, holds true. Certain events happened aroumd this situation that I did not condone, and I am far from proud of the guilty parties involved, but what is done is done.I can't say for certain that in the end, this place is exceptionally good, nor exceptionally bad. I guess, you just have to watch who you talk to, and who's doing the service, and hopefully everything goes right and your vehicle comes out of the workshop better than ever.Unfortunately this wasn't the case for my vehicle, but ultimately one vehicle only makes up part of the traffic on the street. Or part of the collection in the garage. Hopefully the idea gets across.POST-UPDATE: Installed radiator, lost some ATF fluid in the process as per norm, and car runs as expected with the new oil. I'll be sure to keep using Pennzoil Platinum, considering it took a lot of the scratchy sound out in high RPM. used to sound like metal grinding in the high end, now it's smooth through the whole RPM range.I had pictures of the damage done to the original radiator posted, but they disappeared, either by the company owner, or google itself filtering out non-location images.

  Jennifer Reece
11 months ago
Called the evening before needing a oil change, I was over more than 2,000 miles & they told me to swing by the next morning @ 8:30. They got me in & out very quick! Great bunch of employees

  Mark Melchiorre
a year ago
My wife and I moved to East Tennessee last year and we were in need of a reliable and honest auto repair shop. Brendan and the staff are the best..we have brought both our vehicles a few times and have been very pleased. You will not find a more honest shop and their technicians are top notch...don't waste your time or money going anywhere else.

  snadlg
2 years ago
Best Mechanics AroundWe have been bringing our vehicles to A1 Auto Care since we moved to Tennessee. Their service is great. They are friendly and efficient. They will NOT try to sell services or parts you don t need. They work hard to find what you need at the best price.I appreciate their customer service. I was waiting there once for my car to be worked on when a young fellow came in. He had probably never been to an auto service place before, and wanted specific tires for his car. He had the idea that they would have every tire anyone would ever need. The technician told him they would have to order the tires and have them delivered the next day. When he told them he only had the day off, and wouldn t be able to come back that week, the tech called around and hound the tires he needed, sent a mechanic to get them, and had them on the car in less than 2 hours. He never once spoke condescendingly or irritatedly at the young customer, but treated him as well as anyone could want. They really go out of their way to provide A1 service.

  Sarah Brown
4 years ago
Originally I had to reschedule my appointment they we re happy to do so without any fuss or anything which was great. When I got there the staff was super friendly and very welcoming. He even offered coloring sheets for my 4 yr old while we waited. He was also very helpful with any questions that we had.I will definitely be going back to A-1 Auto Care in the future and would recommend them to anyone needing service. They have an amazing staff and great prices as well.

  Robert White
a year ago
I was a long way from home and needed a new set of front tires. The guys at A-1 got me in quickly did a great job at a very reasonable price. I would highly recommend them.

  Amanda Wilkins
4 years ago
I have taken my vehicles here for several years. It doesn t matter what type of problem my car is having they correctly diagnose and quickly repair at reasonable prices. I really appreciate the hospitality that makes you feel like you re among friends. I don t live too far from here and if they worked out of somewhere far out I d drive or tow my car to get to them. Amazing work as always guys. I really appreciate you.

  James White
a year ago
We have been customers of A-One Auto Care for several years. We continue to use them as they always exceed our expectations for repairs. We would not entertain the thought of choosing another auto repair facility.

  Alex Hardy
7 years ago
These people are awesome! Had to have my van (which is also my home as I'm on a road trip from Seattle) towed here the day before Thanksgiving. They let me wait in their really nice waiting room with my dog and get me in the road just before they closed! The prices we fair and the part they put in my car was fair priced too. I would definitely go back if I was in this area. The BBQ place next door is great too.

  Robby Eversole
4 years ago
I highly recommend A1 to anyone! They are prompt, thorough, and have earned my complete trust over the past year and a half. They service both of my vehicles and I know my vehicles are in good hands with their certified and qualified staff. I submit that they will take utmost care of your vehicle too!

  Priscilla Davis
6 years ago
I have taken my vehicles to A-1 Auto Care and Tire Pros for at least 10 years. Always receive timely appointments. All staff are professional, respectful and courteous. I am kept informed on the status of my vehicles whether waiting in the lobby or leaving them. Work is guaranteed and I've never had to return vehicles for unresolved issues.

  Michael Carr
2 years ago
They do great work! I use them for basic oil changes & tire rotation to even engine repairs. Very professional, Brendon is always super helpful! Would 100% recommend!!

  Michelle Brooks
3 years ago
If I could give this place 10 stars I would! They are the best and most honest mechanics I have ever been to. Their customer service is outstanding and their prices are great. I will be using them from now on on both my vehicles!! I highly recommend this place!!

  Richard Shoun
5 years ago
Just moved close to their shop and had a flat tire that needed plugging. Dropped the tire off, got a call in about an hour that it was ready. When I went to pick the tire up they didn't charge me and helped me take the tire back to the car. Stated they appreciated the opportunity to earn my business and will definitely give them more business.

  David Rowe
9 years ago
I have used A-1 for a number of years now. They have gone out of their way to assist my family and myself in a timely and very courteous manor every time. There have been times that I know it has been a challenge for them to do what needed to be done in a timely and "cost effective" manor yet they have done their absolute best to do what needed to be done. I have no issues with using them for a long time to come. Excellent job to all from check in to check out. Keep up the good work!

  Loretta Hayes
5 years ago
Always pleasant, always helpful, great people and great service. I had an low tire pressure gauge on and they got me in very quickly, checked all my tires and added air in the 2 tires that were low and took out some air in the 2 tires that had been over filled. Thanks for fixing my tires!

  Leslie Ryan-Rodriguez
6 years ago
Stopped here while camping nearby for an oil change and check up en route to FL after a 3000+ mile roadtrip. To find a place with this great of service, quick, and super friendly for an out of stater is huge! Left with a smooth ride and coupons in case anything happens on the road! Would recommend this place 100% and would come again if we're ever nearby!

  Larry Elliott
8 years ago
A1 Auto Care Tire Pros - the name says it all...They take great Care and are very Professional, but also courteous and inviting! One of (if not) the best shops I've been to in the Tri-Cities!Today was my first visit and I've already recommended them to several people and will continue to use them on all of my vehicles!(They also do alignments, which is something many other shops do not offer.)If you visit these guys, be prepared to be impressed! And perhaps pleasantly surprised!Very Sincerely,Larry E

  Don Fish
8 years ago
they had truck for 2 weeks to fix brakes. paid them, took out for test run and went right through a red light. they towed it back to shop. A1 kept it another week and said it was repaired. Brakes still no good. took truck to another garage where they fixed it correctly. At one time this was not a bad garage. Not any more. Cost just under $800 plus another $150 to fix their mistakes. Stay away - stay away -never again

  LA Cofield
4 years ago
These guys are so professional and fast! I am very big on customer service and they exceeded my expectations... I locked my keys in my car while it was running, I was in a panic and in the rain. They came in no time and unlocked my car! I am externally grateful... especially since my spare key is all the way in Georgia! Thanks a mil!

  Heath Marshall
3 years ago
Would give ZERO stars if possible because they did ZERO WORK. Completely dismissive and disrespectful of customer's time. I had an appointment for a brake job, left my car over night. The next day it was 4pm and I hadn't heard anything. So I call them and he tells me they aren't even going to do my work! And it was a Friday and they are closed weekends. Didn't even apologize, it was just a domino effect the guy said. What a joke.

  UNRECONSTRUCTED REBEL
5 years ago
I recently had some work done on my father's 1981 F-250. The factory clutch was replaced, carburetor completely rebuilt, rear main seal, wheels and tires. Also had brakes put on my 4runner. These guys did GREAT work! The F-250's carburetor hasn't been this perfect since it's was new. Idles perfect and choke sets and releases as Ford intended in 1981. The truck and 4runner both were taken apart and put back together properly and thoroughly. I'm impressed with the work I had done and my vehicles will go here from now on. I would highly recommend A1 Auto Care Tire Pros to anyone.

  Steve Willis
5 years ago
I was in town from California drove my 2014 f250 and had a issue with what I thought my tire balance. I had originally got my tires from Tire pros in CA, so found A1 auto care Tire Pros in the same town my parents live. I took it down Monday morning they took it right in and said what they were going to do, I also asked for a oil change with oil and filters that I brought with me which they also had no issues doing. I came back later in the day they found balance issues with all 4 tires and changed my oil. On my 2400 mile drive home the truck ran great, no vibration, no balance problems. Thank you for taken care of me and my truck and giving me a smooth ride home!!! I know my parents and another friend have come by and will be back.

  Amy Renfranz
4 years ago
I went in for a full-service oil change and tire rotation. They were nice enough. Took over an hour and I had an appointment. 20 minutes down the road my tire pressure light came on. I pulled over a checked the PSI. All 4 tires had different pressures. I am not sure what happened, but not what you want after just spending $64.

  Joshua Burrow
4 years ago
Great with customers and will go above and beyond to help their customers out. Got the work done I needed on my car finished in a timely manner. I highly recommend these guys!!!!! Close family friends and have been doin business with them for quite a few years!!!!! Thank you so much!!!!

  Rose ONeil
8 years ago
Poor Service.They removed the skid plate covering my oil filter and did not replace it. This I didn't notice for 3 months until I had to check under my truck for another issue and noticed it missing, Called them, said they would call back, never did.After noting the missing skid plate I checked my truck to see if anything else was suspiciously wrong. I found the air conditioning was no longer working. It had worked just prior to my bring my truck there. Funny thing is, they did an inspection and did not note the air problem.They try to upsell service.If you use them you had better check their workmanship. If there was a zero rating I would give it to them.

  Levi Johnson
5 years ago
This company is just all the way around awesome!! Great help & excellent customer service. Seems like a close knitted family like business and operates with professionalism and care. You'll be missing out if you don't visit with them. -

  Harley Wyatt
7 years ago
Exceptional service and has a rare quality most shops lack, honesty. I checked around the area for a tire shop that had a road force balancer that didn't want my left leg as payment. I found this place on google and called them to verify they had the equipment. My first impression was great, eager to be of help to me, took good care of my Mercedes... Fixed a vibration problem that was caused by excess tire pressure due to the previous installers. Was very honest with me and told me what they did and said no charge due to it being something minor (even though they did road force them). It is well worth the drive no matter where you are. If you want to kick back and watch tv while your car is being worked on and not have to worry about something being fixed that isnt broken then this is the place for you.. Thanks guys, you are awesome.. A+ all the way, I will be back for any of my automotive needs in the future.