Victory Ford Dyersburg

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rico Scatpack
4 months ago
Worked with Matt on wife s new ride, very helpful, and knowledgeable. Got me a great deal too, highly recommend working with him

  Alicia Petty
a year ago
Kim was absolutely the best. She was on top of everything. I told her what I was wanting. She had the Bronco ready and waiting on me to test drive. Very quick on answering messages. Kim along with Frankie made it happen. She even had the Bronco detailed, full tank of gas and ready for me to drive off the lot in the next afternoon. I couldn t have asked for a better sales rep.

  John Ward
a month ago
The sales and finance department were extremely helpful and polite. Ryan was a great salesperson!

  Will
4 months ago
Scheduled my F450 for service work and death wobble repair during a time when I was out of town because I use the truck every day for work. Was told the truck was ready for pick up. Wwent to pick up after 3 days and not one item on the work order had been performed. Now I'm without my tuci for who knows how long till the work is actually performed. Spoke with who I guess was a manager and was not even told "I'm sorry"

  Hein Rich Oabel
8 months ago
Kodus to their team, customer service is beyond expectation.Anthony and Matt you're the Best! God bless

  Madison Andrew
2 years ago
I m posting under my daughters name. But we are Michael and Dorian Kirk. We purchased our 2021 Ford Ecosport yesterday. The process was fairly easy, As we knew the exact car that we wanted. Our salesman, Titus Knowles, was extremely helpful and professional. And Mr. Luck was just as amazing. It s been 20 years since we ve purchased a brand new vehicle and I would do again in a heartbeat!!!!!

  Micheal Jowers
a month ago
Salesman Brandon was excellent. Manager not so much. Very condescending. Won't be back

  Jeremy Cloyd
4 months ago
Heather Holcomb in the parts department went above and beyond for me to find the part I needed quickly and in a hurry. Very professional and Much appreciated!

  JAMES L. CHILDRESS JR.
6 months ago
They squeezed my mothers oil change in last minute with no appointment a day before vacation but y all made it happen awesome !! Thanks

  Hanna Box
a year ago
Debra McNeely helped me find the perfect car i d been looking for for months! She is very good at what she does and helps satisfy her customers with exactly what they want and need!

  Ashley Brooke Blalock
a year ago
Debra did a great job helping me purchase my vehicle. Will definitely call her for any vehicle needs again in the future!

  Allee Barch
a year ago
Chipper helped us find the perfect vehicle for us! He exceeded our expectations and more. Great employee to keep on your team.

  Christy Wright Stover
a year ago
I wanted to give recognition to Lauren McLaughlin and the Service Department. I recently had a recall and he got me in as soon as possible and got it done and then a week later I called with a concern and without hesitation he got me back in and checked everything out. I was most impressed of how courteous he was during the process.

  Chris Solmon
2 years ago
We had a great experience purchasing from Tim Castellaw Ford. Keith Moore was our salesman and he was friendly and professional, while still being casual. He did a great job taking care of everything we needed. Destiny Reed was wonderful too. She was so pleasant and considerate while taking care of the paperwork. She was also patient while answering all of our questions. We highly recommend Tim Castellaw Ford.

  James Reid
a year ago
We recently purchased a 2021 Bronco Sport with the help of Dylan Riggs. He was super helpful in confirming the SUV had the options we were looking for and setting up a test drive. Very happy with our purchase and dealership personnel.

  Darin Suddarth
a year ago
Tony Blake was a fabulous salesman! Very honest and helpful! It was a pleasure doing business with him! I highly recommend Tony as a salaryman at Tim Castellaw Automotive!

  Stefania Gorzula Wheeler
2 years ago
Got my 2016 RAV4 back in 2016. The sale process was smooth.What I'm pleased with the most is the service department.Jason Cox has handled my last few service appointments and he has been so courteous and helpful. Not only has he helped with my vehicle being serviced, he was super easy to work with when I got new tires.He does top notch customer service. Thank you, Jason.

  Eddie Jones
7 months ago
There on a recall on my 350SD. Everyone was as friendly as could be. They took care of the issue and I was back on the road in a couple hours.

  Shane Thurmon
a year ago
Our experience with Tim Castellaw was nothing short of excellent! Tony Blake and Franky Markle were extremely helpful and friendly! Will definitely be back in the future!

  Darin Powell
a year ago
James Elliot did a fantastic job helped every step of the way stayed in contact after purchase to make sure everything was was good. 100% recommend him to sell you your next vehicle

  austin whitely
2 years ago
The service department as a whole is a total nightmare to work with. The sales guys are great, but the service department had my car for 4 months and NOT ONCE did they call me for anything, even when requested. I understand the job was a hassle but I had 2 people say "let me check and call back in 2 minutes" and never call back. How difficult is it to call the customer and let them know what's up? They didn't even call me to tell me the car was fixed. Any other work I need done will definitely be done somewhere else, there'd not enough Tylenol in the world to deal with the headache that is their service team

  william ells
a year ago
Mr. Tony Blake has been excellent and has kept me up to date and has gone above and beyond what is expected in a car salesman let alone an individual. It would be a great loss to this company not to keep him around.

  Gage King
2 years ago
Chipper Williams was an excellent salesman and got me in the vehicle that was right for me. I rolled up in a car and rolled out in a 4 wheel drive SUV! I ll be doing my car business here from now on. Great experience and I would recommend it to anybody searching for the right vehicle experience.

  Chelsey Parnell
2 years ago
My husband and I came to look for a new vehicle. Our salesman was Tony Blake. He was very nice, explained everything, and don t pressure us at all!! Good experience!

  Eric woods
a year ago
I had an amazing experience at Tim Castlelaw in Dyersburg. My sales associate Tony Blake was very helpful and hands on with the whole process.

  Amy Sims
2 years ago
This isn t our norm but felt something needed to be said. We took our vehicle in April to have the heated seats fixed. They supposedly fixed it - when in actuality they did not. They had put the wrong part in. But in noticing the seats still didn t work other problems started to arise. The air would cut off and the electric seat would move back and forth (while driving) windows wouldn t roll up/down etc. we call tell them about it. We believe the other issues are related to them messing with the controls etc due to the fact they are all on the same network. They deny its related - obviously! We take vehicle back in. They figure out they put the wrong part in but still don t look at the other issues. We get vehicle back while we wait on part to come in - weeks later. Finally get it back to them once part is in. Side note - Had to call corporate just to get a rental car to drive while we wait - because even when they sent us on our way while waiting on parts - the air didn t work most of the time, the windows wouldn t roll up or down. So if it rained and windows were down and it was during a time things weren t working we couldn t drive vehicle. Or if windows were up and it was blazing hot we couldn t drive it due to heat! -so, once we get it back to them, they install it. Give us a bill/receipt for their labor on ALL the issues and send us on our way. 3 days after having vehicle back same thing - air, windows, seats etc issues are back. We call dealership and talk to a man - he says the other issues weren t addressed because once they did the heated seat they couldn t get the issues to emulate again, therefore they couldn t move forward with repairs. NOT once was that discussed. Again we received a bill/receipt where they fixed those issues. Shows details of what was done. They have been rude, non accommodating without a fuss and now say they will not take our vehicle back since we didn t buy it from them. Even though we paid our 2nd deductible for it to be fixed and it clearly wasn t. The owner blatantly said - you bought it somewhere else, get it fixed somewhere else. The WORST customer service ever. They were getting paid to do the service whether we bought the vehicle from them or not. Thankfully we have a warranty on it but still out the deductibles. On top of this they broke the front panel to the controls/screen - they still haven t replaced it because supposedly on back order. - let me add, we were advised to bring the rental back on a full tank of gas. Which we did - however, they ran 1/2 a tank of gas out of my vehicle to keep it running to see that the issues were supposedly fixed. I got my vehicle back on ZERO miles to empty. They didn t offer to fill it back up. Sent me on my way and said I will need to get gas!Owner says we have jumped up and down wanting it fixed - it s 1000 degrees outside - they have had since April - and we feel like he would want his vehicle repaired timely as well!!!We decided we will call BBB!

  Sanwal Singh
a year ago
I recently moved to Jackson and was looking forward to buy a car. Tony Blake with Ford helped me immensely with the purchase. Very helpful and fully involved. Would recommend

  Terry A
6 years ago
Very friendly and helpful. They will pick you up and drop you off too if someone is available. I made an appointment. My issue was when I went back they didn't get all my services done like they said they would. I was told they needed an hour and they had an hour to do it. It wasn't completed. I understand there guys want to get done but you gotta stick to your word. Wanted me to come back but not sure if I'll have the time. Just wish I would have received what was agreed upon.

  Cyndi Harper
4 years ago
I just had my F150 serviced and Stephanie Gregory was very professional yet very sweet and down to earth! It was mid afternoon so there was no coffee in the pot. She asked if I would like some. I really did but I said no because I didn't want her to prepare a whole pot just for me. She sensed I really did want some so she fixed a pot of hot java! Thank you Stephanie for the coffee and the great service!

  tonya bolan
3 years ago
I had a very bad experience! I would give no stars if possible. The finance manager gave me my car with a approval and a month later called saying it wasn t approved that I might have to bring the car back. Then a few days later calls and says it s ok but the thing is he financed us threw a different company without me knowing. Then the paint started peeling about 3 months in so I traded it in, went back to dealership to get my gap insurance back filled all paperwork out with this same finance manager, he said about 3 weeks I will get it. I called last week he didn t know anything today I called he said they can t find any paperwork on it and it s been 6 weeks so I have to start all over waiting on my gap check . Very unorganized and very rude. I would not purchase another vehicle from here. I will ride a bike first