Lowe's Home Improvement

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robin Dolan
5 months ago
Long story short. I had to deal with 2 store locations to get my washer & dryer pair. I was offered 12 months differed interest. Due to having to deal with 2 stores, I was given 6 month no interest. By the time I realized I was being charged the interest I called customer service for the Lowe s credit card. I couldn t understand the guy, but he said it was fixed. Come to find out it wasn t & I was charged almost $300 of interest. Another call to customer service & they said they would review the charges & notify me of the outcome. I got no communication. Now almost 1 year after the purchase & waiting for something to be done, a manager for the credit company tells me it s too late to do anything & it s my fault I should ve watched my statements. I told her I have a busy life & a job of my own & it is not my job to do hers too. She refused to remove the charges.Do not make high dollar purchases from Lowe s & if you do, do not use their credit card. Buyer beware, if you use their credit, it is your responsibility to babysit sit them the entire duration of your loan period.I will never make another substantial purchase from any Lowe s store and lesson learned, I will never use their credit card again!

  Micah Luther
a month ago
Got exactly what I needed! Without ordering and having to wait to come in. They had the strong cleaners and disinfectant that I needed. That u can't find at walmart unless u order and wait for it.

  Robert Keith Ross Alford
2 weeks ago
The Dyersburg store hires people who have little to no knowledge or experience in the home improvement industry. I know of several knowledgeable people with extensive experience who applied there and never ever got an interview. Yet shortly after they hired some young girls who have no experience at all. Nine times out of ten the Dyersburg store doesn't have what I need and I have to drive to the Union City store. Now I don't even bother going to the Dyersburg store at all.

  Carl Schumaker Emperor
5 months ago
It's Lowes.The jewel of the super home supply stores.We bought a floor upright freezer and a new dryer. Two distinct transactions in 2 different weeks.Was delighted with the dryer. Not so much for the freezer, but definitely a great product at a reasonably fair discount. I think another $100 off the offered price would have just about right for a basically new unit with untold wear from customers inspecting it on the floor.But, we are in no way dissatisfied.In 30 years buying from Lowes in 4 States, not once have we ever had a bad experience.

  Brandon Brooks
4 months ago
As an avid DIY enthusiast, I've had the pleasure of visiting numerous Lowe's locations over the years. However, my recent experience at the Dyersburg branch stands out as truly exceptional, thanks to the outstanding service provided by Tammy Rice. From the moment I stepped into the store, Tammy's warm and welcoming demeanor set the tone for an unforgettable shopping experience.Tammy's expertise in home improvement products is truly remarkable. She possesses an in-depth knowledge of every aisle, product category, and DIY project imaginable. Her ability to assess my needs and recommend the perfect tools and materials for my project was nothing short of impressive. With Tammy's guidance, I was able to navigate the aisles with confidence, knowing that I was making informed decisions.Beyond her product knowledge, Tammy's genuine care for her customers is what truly sets her apart. She takes the time to listen attentively to each customer's needs, offering personalized advice and suggestions that go above and beyond. Tammy's patience and willingness to go the extra mile are evident in every interaction she has.In addition to her dedication to customer service, Tammy also embodies the true spirit of teamwork. She actively collaborates with her colleagues to ensure that every customer receives the best possible experience. Her positive attitude and contagious energy create a warm and welcoming atmosphere throughout the store.Without a doubt, Tammy Rice is the epitome of an exceptional employee. Her expertise, dedication, and genuine care for her customers make her an invaluable asset to the Lowe's team. I highly recommend visiting the Dyersburg Lowe's and seeking out Tammy for assistance with your home improvement projects. With her guidance, you're sure to have a successful and enjoyable shopping experience. Thank you, Tammy, for making my recent Lowe's visit one to remember!

  Colton Burnette
7 months ago
Great selection of household and yard equipment. Great location right in town. The only issue I have is the employees are extremely rude when loading equipment into your vehicle, especially if you don't have a truck. They made me do all of the hard work myself when loading a push mower into my car. I also ordered some appliances for my new house that were supposed to be moved in 2 days later and, for some reason, they delayed the shipment an entire week. I had to go a week without a refrigerator, washer or dryer. The people that brought it were very rude about us not having everything we needed when we were never told what was needed beforehand. My roommate had to make a special trip to Lowe's to get the piece himself, without knowing exactly what to get. He got the wrong thing and therefore never completely set up the ice maker on the refrigerator. We wouldn't have moved in if we knew our appliances were going to be a week late but we were unaware of that until we were here the day before for them to come in and set everything up. It made our move extremely unpleasant as we would have waited another week to move in if we had a notice before the day it was supposed to be shipped and installed.

  Steve Bradford
4 months ago
They always have everything I need and normally. It's not difficult to find someone to help me with my purchase. However, it is head and shoulders above The Home Depot.

  Philip Roberts
4 weeks ago
Good prices. Always love shopping here

  Bobbi Curtis
5 years ago
Great place for all my woodworking and painting supplies. No discount prices but you get good, high quality materials at comparable pricing and the best in the area

  Alma Heredia
a year ago
I found all what I was looking for, employees was very helpful

  Leticia Clark
6 months ago
Lowe's is the Best Place, they will come out and measure your Flooring,at no commitment, Always Stocked with Any Supplies you might need!

  Connie Duvall
a year ago
I am always thankful when either James or Michael waits on me. Last week I was shocked to get someone on the phone who knew the answer my questions and it was Mike. He knew exactly what I needed, the location, the sizes and there were plenty in stock. When I arrived to the area he happened to be there and showed me the item and answered my questions. I was on my way home in a matter of minutes. I always look for James because he always knows the answers. A+, 10-1/2, the best grade any way you want to do it to these two.

  SheShe Is
7 months ago
I thought only Walmart hired ignorant "register gaurds"!Att lowes checkout, I ask my husband if we were using the credit card he replied yes. I said, "ok, self check is all that's open, do you have it with you?" The girl "register gaurd" (without being asked) yells "they take credit cards". We glance at her and turn back to each other, she yells again louder , "they take credit cards". People look at her and us. We were NOT talking to her, that had NOTHING to do with rather he had the card with him or not AND an insult to our intelligence (like we weren't smart enough to use a self checkout).Lowes I THOUGHT YOU WERE BETTER THAN THAT! Train your people too ASK if someone needs help; Not half listen to some else's conversation and inject in their ignorance. Most embarrassing for us and you, as the company that employees her

  Freddie Ford
4 months ago
Very professional and knowing what they doing and very good to help you

  LaCosta Brown
8 months ago
Great store. Very helpful and friendly staff. Store was clean and not cluttered. Quick to get in and out with what you need

  Gary Butler
2 months ago
Great place to shop! I went to Blytheville Lowes yesterday Jan the 10 th 2024 wanted a dishwasher I couldn t get any one to wait on me unbelievable bad service! People just standing around talking and rude service desk employees and rude manager ! Went to Dyersburg Lowes the following morning ! The young lady in appliances got my dishwasher all the plumbing I needed in 10 minutes I paid for it! And they loaded up ! They knew nothing about my bad experience At Blytheville last night! They were so appreciative for my business! It was simply amazing! It is hard to believe Blytheville Lowes is a terrible place to shop and Dyersburg Lowes is an amazing experience! Don t waste your time at Blytheville if you live at Caruthersville ! Make the trip to dyersburg! Even if you live At Blytheville make the trip to Dyersburg ! Having a nice person instead of rude people make the difference for me! And especially people that appreciate you business!

  Andy patel (Happy 4 ever)
a year ago
Worst experience ever to buy refrigerator from lowes. We had to wait more than 2 months for our refrigerator and this is what they sent

  Destinie Green
11 months ago
Went yesterday, and got a weed eater. Tacha, helped me get not only the weed eater, but everything in my budget! She was also exceptionally helpful and very well aware of my needs as a customer. I will say that next time, I visit Lowe's in Dyersberg, I will look for her!

  Randal Burt
8 months ago
I'm very grateful for my Lowes credit which I've needed at times. I'm a long term customer & appreciate their local products, & credit service.

  Kevin Fullerton
6 months ago
Everyone has been very friendly and helpful and always help me find what I need.

  Dillon Carson
a month ago
Best high end tool store.

  Paul Menard
a year ago
Ordered tile IN STORE. Tile arrival 08/11. Go to customer service to check in tile. 08/11. 40 minutes no one can tell me if tile is in. Told, we cant get anyone for info go to tile area and keep hitting ask for assistance button even though receipt says go to Customer Service. Leave. 08/12. Back at Customer Service, asked for phone # neither phone # i give they have on file. Attitude. Store was the one who did not put phone # with order. Asked Did we call you . No, order was to be in on 08/11. Checking if it came in. Finally, told your order is now due 08/20. Cancelled order refunded (2 stars) Contacted Mayfield KY store, received info on same tile. Great customer service. Drove the 1.5 hours for the tile and better customer service.

  Angela Powell
a year ago
We have lived here 8 months now and LOVE going into LOWES! The employees are so friendly and very helpful. They ask questions about the project and enjoy it when you share stories after the project is done.

  B Smith
3 months ago
They're all over the place service-wise. One time helpful and the next time not nearly as friendly. 1/10/24-Sales person very helpful.

  Nurse HB
6 months ago
LAST update: after converting to a Home Depot customer the past couple of years we decided on some flooring Lowe's had and decided to try this place one more time and yet already regret it !!! absolutely no employees in there to help find something that website showed they had...having to wait forever in some help and finally we walked out....we are officially DONE with this Lowe's...on way to Home Depot at this time, looks like THEY will be getting my $800-$900 for flooring and all future products that we will need as we begin renovating our ENTIRE HOUSE UPDATE: here on 8/14/21 this is STILL the WORST Lowes I have ever seen!! NO ONE has a clue here..NO communication between employees...the idiots couldn't find the fridge we just paid for only to figure out it was sitting up front right in front of them!! We will NEVER be back! Going to Home Depot from now on..PLUS, the lady helping with exterior doors literally saw us there waiting for help, only to turn and walk away as soon as she got done helping some other ppl...___________Can NEVER find any employees around for help...they all seem to suddenly disappear when customers start coming into the department....was needing help in laminate flooring area on 10/31/20 just after 3:00...

  Angela Brown
2 years ago
I was in the store about 2 weeks ago and want to give an excellent review for the service I recieved. James from lighting was in that department helping someone and took the time to help me not once but twice.... even though it was time for him to leave. He went above and beyond to help me. We've shopped in other Lowe's but we never get the type of service we recieved from James. Sergio is absolutely wonderful too. The entire store to be commended for great customer service.

  john snider
a year ago
If you are going to wear the red vest and represent Lowes then at least say they will help you whatever not just look at you and walk by. Rude, very rude people at the lumber department. How did we know the screws were located to use for the decking. No where in that area. Found some nice workers with red vest as we search for real help. Lowe s is better than that. Money, money to pay for real help. This is the wife.

  Adam Watlington
2 months ago
Great place to buy building supplies

  Matthew levi Snyder
4 months ago
Always have what u need for home repair

  Leresia Dean
a year ago
My mom purchased a toilet and installation services through lowes back in August. Here it is November and we still have no toilet installed. She even had to have her house appraised without a toilet. The appraiser had to take a picture of the receipt where she paid for the toilet and installation. This pitiful. After this we will never deal with lowes ever again.