Underwood Tire and Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crystal Davis
2 months ago
Took my car for a tire repair. Turns out it was no repairable. Bummer for me. Staff is super friendly and helpful. She went over couple types/prices of tires with me. Sent me pics of my tire from her personal cell and has been very responsive with communication.After leaving the shop my tire blew out. I sent her a message. She was on top of trying to get ahold.me so they could come help. Shortly later a tech was test driving a truck and stopped to see if we needed help. Overall great experience with repair side and tire side. Thanks so much to all

  D Bt
2 months ago
Long time customer with some sad news. Since ownership has changed so has work and customer service. Had a small repair (hose replaced) got it home only to discover a new oil leak that has never been present. With not having confidence in taking it back another location took it in and it was due to wrong hose and it was kinked causing a wrong vacuum pressure causing oil leak. So fixing one problem caused a second one. Then when contacted to offer an opportunity to offer a solution or refund, was met with the opposite of what should have been. After many yrs and tires bought as well as other repairs I will not be returning.

  Joey Meadows
2 months ago
Awesome details in their work! You can tell the techs and staff know what they are doing and love helping you out with any problem you may be experiencing. Hands down finest shop around .

  Hudson
5 months ago
Don t bring your vehicle here for any major engine repairs, or any differential repairs. Usually they ll keep you truck or car there for weeks at a time for really anything I ve had them do to both of my vehicles. Especially don t let them do any diesel work or you ll have some other problem appear after they fix your issue. Other than that they are a great tire and alignment shop and do decent work on simple repairs.Services: Electrical repair, Tires, Steering & suspension repair, Engine repair, Wheel alignment

  Meaghan Baker, The Baker Brokerage
a week ago
They always take great care of our vehicles.

  Jeff Graham
a year ago
They are the most trustworthy and knowledgeable auto repair shop around. My truck had multiple issues and they accurately diagnosed them. They also put new tires on and gave it a front end alignment. The lights I had blinking on my dashboard for so long are now finally off. They performed all the repairs quickly and at a reasonable price. Highly recommended!

  elizabeth dahl
9 months ago
Left truck there for over a week for oil change tire rotation and fuel filter replacement. They called and said that the rear breaks were bad. So we said replace. Then call back and said 1 caliper bad. So told them to replace. Then they called back and said after rotation of tires they took it for a test drive and the front breaks were bad hmm why after test drive and not during rotation did they not see pads were wore. So we told them don t fix we will pick it up. They noted miles on receipt they drove it 134 miles and 1/2 tank of diesel. And now we can t go over 50 mph cause the front end wobbles. Never did that when we took it in. 2 wiper blades $50 are they platinum? We got hosed . DONT TAKE ANYTHING HERE. I wound t trust them to replace a chain on my bicycle

  Ahmed Almeraisi
a year ago
They have worked on both my Nissan & scion I couldn t be happier on the work done to them. Very professional and the prices are very fair. Best auto shop in Dickson by far.Service: General repairs & maintenanceService: General repairs & maintenance

  Amie Waller
a year ago
In November 2021 I bought a all wheel alignment and four brand new Firestone Tires from this company to make a long story short I kept my tires rotated along with my general maintenance that I do every 3,000 miles and August of 2022 I am told that I have two bad tires I contact Underwood Tire they do a Shakedown to make sure everything is tight and good on the front of my car and then proceed to tell me that if I would like to buy two new tires they would take these two bad tires and send them in the Firestone along with my tread depth to see what they'll do I don't know about you but I don't have an extra $400 to get just two other tires on my vehicle so they can take the two bad ones off to send a firestone to see what they'll do this company should have stood behind the products and services that they sell but they do not so beware I'm putting it out there it's going to when they did not stand behind this I spent $900 with them in November of 2021 to now have two bad tires in less than 10,000 miles for them not to stand behind itService: Wheel alignment

  Wendy Tidwell
4 years ago
I've been here before and they were so nice and helpful so I came back. This time was totally different. They were not nice to me when they called to tell me about my car. I understand there's an issue and I didn't rotate like I should but no need to be so hateful. They tried to get me to buy two new tires but they only had one kind that I couldn't afford. They got mad when I asked if there was a possibility of warranty coverage or a way to prorate the tire.

  Karley Ross
6 months ago
I ve only had tires done and it went well so this is all I can attest to

  Helda Blunt
3 years ago
Excellent and efficient service during a roadside emergency, couldn't ask for a better auto repair service with the part I needed to get back on the road. This repair service is an angel and I can't thank them enough and considering the service that was provided along with the part that was needed it was beyond reasonable in their pricing and will always recommend this repair service if you are ever stranded and need fast efficient help on the side of the road near this area can't thank you all enough!

  Eva Richardson
a year ago
Best place in town to get your car serviced if anyone is looking for honest dependable people go see Jennifer or Stephen.you will love these guys keep up the good work.

  Steve R
a year ago
Great place to deal with and quickly changed out a flat tire before the holidays. Would definitely use again and highly recommend.Service: TiresService: Tires

  jacqueline pedigo
6 years ago
Traveling cross country and noticed we were about to have a blowout on one of the rv tires, these guys got us in right away and got us back on the road within 30 minutes! Great service , friendly people, and very affordable! Highly recommended

  Mark Choate
4 years ago
Have been coming to UT since they opened. I originally just took my bigger trucks there and then realized they could work on almost anything from trucks, cars or trailers. They are more reliable and quicker than the large dealers and have more quality. Many of the service jobs are as much as HALF the cost of the dealers. A no brainer.

  Graham Warwick
3 years ago
Kept my vehicle for over a month saying they didnt know what was wrong, after a month to tell me it's my torque converter and they dont work on transmissions, but we replaced a part that wasnt the prob and charge you for it without letting u know before they did so, been bad all three experiences with them wont ever go backService: Engine repairService: Engine repair

  Sheryl Otwell
8 years ago
Took my truck there for R&R injectors. When I brought the truck (01 Dodge) home, my husband says there is a noise coming from the air intake/turbo area. He is a retired diesel mechanic. Shop refused to guarantee that the turbocharger would not suffer damage, even though they adjusted the valves. The were not open to corrective criticism and mechanics could (would?) not explain to me why this problem was not theirs. I would not recommend this shop to anyone with half a brain. No accusations, but a custom made blow-by for my truck was also missing from the engine compartment.

  Jane Ellen Tomlinson
4 years ago
Great for oil change and general maintenance , Diesel repairNew tires and really anything that could happen to a vehicle.. typically gets work done in a timely manner.

  J Haley
a year ago
Always outstanding service at a fair price. We service all our vehicles at Underwood tire.

  David West
4 years ago
Asked to get one thing fix and they fix something different I tell them I want my money back cause they didn't even call me and ask me if I wanted them to fix it so I call to get my money back and they won't even do that he wants to give me a credit for the shop I don't know what he didn't understand when I told him I will not be back there so I guess it's 175 as a loss for me but win for them crooks they need to call people when they go to fixing other stuff I will not be back at all

  Cyndi Dilse
6 years ago
Wonderful service the management is so good. Prices are good for the services rendered. Would recommend Underwood Tire to all our friends

  Brandy Prince-Burr
4 years ago
Love Underwood!! Honest, super friendly, great prices, will explain anything you may not understand and do it all in a timely manner!

  Sam Garofalo
2 years ago
They went the extra mile to figure out my car's issue. Great folks to work with.

  Tristan Bennett
2 years ago
Great, honest shop that does tires & other repairs & maintance.

  Heidi Jo Burton
7 years ago
Customer service is great! Got a great deal on passenger car tires.Thanks!

  Shirley Chase
4 years ago
Cory is fair and honest. They are great at keeping our vehicles running smooth.

  Nancy Jenkins
a year ago
They gave us fast efficient service.

  Paul
a year ago
Very awesome people. Treated me very well.

  Wanda Chappell
4 years ago
They're very fair on prices and do great work!