NAPA Auto Parts - DECATUR AUTO PARTS

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Fred Condra
a month ago
Small store but if it exists they'll get it for ya. And quick. In a jam and they was on it! Thanks guys.

  Aubrey Rogers
a year ago
I needed a belt for a scooter turns out it was discontinued the parts that is. But the said a I think this belt should probably work. I said I can't pay 100 dollars for a belt on a Guess. They said if it didn't work I could return it. It didn't fit. And not only would they not return it. They wouldn't give me store credit. Acted like they never told me that. And they got real rude

  Bill Sr.
5 years ago
Takes way too long to get your parts or tools you buy from the front counter. Their prices, parts and tools are very competitive prices. They usually do how about anything you need. It just takes too dang long for the warehouse guys to bring things up to the counter. I know their inventory in their warehouse is big. Way bigger than your average normal auto parts store. Which I'm sure is why it takes them so long. But I have learned to call in advance. Tell them you will be there in just a few minutes. It's usually which counter person you get. To rather if they will have it sent up from the warehouse waiting on you. I have sometimes been told... "Yes it will be here up front waiting." Then get there and still have to freaking wait. Other than it taking so much longer to get in and out with your parts. I still usually use them more than the other parts stores.

  David Dwayne Gresham
7 years ago
I walked in, smiled and said hello. One person turns his head around, didn't even acknowledge me and went back to the conversation he was having. Another does it too. There were at least 6 men behind the counter and NONE of them asked if I needed help for quite a while. They were all listening to a story from the Assistant Manager (not work related story). I felt like they didn't care if I was there. Finally the Assistant Manager speaks up and asks if I need help. This location has a VERY poor attitude when it comes to customer service. I won't go there again unless I have no other choice, which is doubtful. A really bad experience.

  Vreeland Holt
4 years ago
Friendly service. Great customer service. I needed a rear windshield wiper and the one in the system was incorrect. Not only did they get me the right part but they adjusted the price so it didn't cost me any extra.

  gt monm
5 years ago
Great place for you to get your auto parts. These are real knowledgeable and take the time to help solve your problems. If they don't have what you need they will get it for you or point you in the right direction. Its great to have local parts people who are actually interested in getting you what you need not just making a sale. Thanks Decatur Auto Parts.

  Luis
7 years ago
I delivered a load of antifreeze, the guys were courteous and fast. They put me in a door at my appt time and that was that. Had the good fortune of having my lights go out so i went into the store. The guys didnt acknowledge me when I entered. They just kinda stared for a sec then went back to talking. I knew what i needed so i didnt ask for help. At checkout the older guy seemed bothered, kind of a forced friendly tone to his voice.

  B B
5 years ago
Had a great experience at this Napa Auto store. My car engine light was on and i had the code, but i was sure what parts and further diagnostic i needed. The guy named Patrick (if I remembered right) was very professional and provided information i needed. Just like the commercial, they know what they do.

  Jordan Parkhurst
6 years ago
If these guys don't have it in stock, I'm usually amazed. This is a main warehouse supply facility for surrounding Napa stores, so its awesome to have it in my back yard. Everyone there is always friendly and very helpful!Napa carries quality parts for all makes and models :)

  Larry Erwin
10 months ago
Great people to work with friendly service get you what you need

  Duke Jones
6 years ago
Employee was very helpful and with the warehouse there then they have about all you could want onsite. Would give 5 stars but they could not get a light for my volvo. They aren't the first that couldn't though

  Christopher Long
3 years ago
Randy is great and his team know exactly what they're doing! Very happy to see they have NAPA parts!! Would recommend to anyone!

  Emily Simmons
5 years ago
It is so nice to find an auto store where the employees take the time to help you find what you need, and are not patronizing! Great employees and a good selection of wares. Much better than AutoZone!

  Margi Marsh
7 years ago
Okay place. Not too friendly or helpful. Have had much better experiences at other Auto Parts stores in area. Think they are more fleet focused.

  Rob Sanders
7 years ago
I felt like i know as much as they do about cars, and I don't know anything. Then the employees talked bad about a customer after she left, I wonder if they do that about everyone? It's was pretty sad to witness. :(

  Jaycie Letner 'Walden'
a year ago
The customer service is thumbs down need at least one person with knowledge in parts at least what does what

  Mike Lucas
5 years ago
Hands down best customer service I've had in a long time. Had everything I needed on a 30yr old car.. made a customer for life.. thank guys.

  Gary Mclemore
6 years ago
Took me to the wrong address. I had to call my destination and get directions. Took me on wild goose chase on my return trip. But usually does much better.

  Sly Allen
4 years ago
Trucker beware this location suck 930am appointment arrived 830am and they take their time unloading u. Jonny is the forklift driver and he need to be replaced ASAP. He is riding the clock.

  richie martin
4 years ago
Great friendly service, very knowledgeable and will go above and beyond to get what you need!

  Truckertrucker Trucker
6 years ago
If you are making a delivery do not show up no more than a half hour before your appointment you will be asked to leave.

  Carolyn Rice
4 years ago
The staff is really nice and knowledgeable. The store is clean and very organized.

  Kyle Lambert
4 years ago
This is the worst NAPA I have ever been to. On two separate occasions they gave me the wrong part. Don t waste your time just go to the one on Clinton Highway.

  Robert Perry
4 years ago
Better quality parts and people behind the counter are light years ahead in experience than any other place in Merrillville

  Lauren Logan
5 years ago
Great customer service! Thanks for always helping me with a friendly face

  Rick French
a year ago
Helpful folks. Couldn't find what was looking for & they helped me out.

  bone merchant
5 years ago
Great staff and the only place local i can get fluids for a European car.

  Jason Kirk
4 years ago
Always great to do business with hometown guys. If he ain't got it he can get it!

  Kenneth Culbertson
4 years ago
Had what we needed and very friendly and helpful!

  Zebulon Boor
5 years ago
Don't go to warehouse to pick up parts. Just have them brought to your local store.