Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lindsey Stewart
3 months ago
Shawn from the Dayton tn location helped me with a break light. His great attitude and willingness to help me truly made my day so much better. Thank you Shawn for your great knowledge and customer service.

  Ashley Calbaugh
6 months ago
Needed a new battery installed. I went to autozone first, they quickly denied my request so i decided to check in with Advance. Shawn was more than happy to help. He installed the battery quickly and was such a genuinely nice guy. He was so helpful. Would definitely recommend Advance to anyone. I will be going back to Advanced for any future needs. Best customer service experience at an auto parts store!

  Exa Bashay
3 months ago
Great service! I needed a hard to find item, and Shawn and Justin were really helpful. Very good customer service!

  Kaylan Fine
4 months ago
I went into the Dayton Tn store a few days ago needing help to switch out my tag on my car. I didn't know if they helped with that type of thing but Shawn came right out to change it for me and was so nice! Thank you!

  Erin Ward
6 months ago
Shawn was very helpful. Helped us charge our completely dead battery and even checked our alternator and starter for us to make sure we were good for our 8 hour road trip home

  Tom Bovine
7 months ago
Had a question on by battery and Shawn (Pleasant to work with kind of guy) tested it and noted no new battery needed at this time and cleaned it off. Yep, honest answer to simple question. Yep, this is where I have bought, and will continue to buy batteries etc.

  Sonja Rice
10 months ago
Went in to take a UPS return package and there were two guys working and one customer at the desk, which was not discussing a part just shooting the breeze, the first guy no acknowledgment at all, so I said hi, still no response and he looked straight at me! Next guy behind the counter didn t ask anything at all, I finally asked is this the drop off for UPS, he reluctantly took my package. I will never return to this store for anything, terrible customer service!

  Joseph Collins
9 months ago
Extremely SLOW! I think the employee SOP is too hide in the back and wander to the front every so often. I have never been greeted by anyone here, and usually the store feels deserted. If there is a customer in front of you, expect it to take at least ten minutes for him to checkout. Certainly, their service is better than O'Reilly's (where they actively ignore you), but even when just dropping-off a package, some time needs to be blocked-off whenever you visit this store.

  Erin Lynne
6 months ago
Shawn from Rhea was super helpful in making sure a 2006 Kia was road ready to drive back to Michigan! He charged our dead battery & checked the alternator. Thanks Shawn!

  Rick Pritchett
7 months ago
Shawn is awesome. Installed my battery in a flash and was as courteous as anyone I've ever dealt with. Would recommend him to anyone

  Fabian Ruiz
7 months ago
Went to O Reillys. They denied me, went to AutoZone. They denied me came to advance, and Shawn had my battery changed in a matter of 15 minutes very pleased!!!

  CD Smith
8 months ago
Shawn has amazing customer service skills and because of that, I bought two batteries, two warranty s and everything else he suggested from him!

  jerri downey
a year ago
Advance in Dayton, Tennessee, I ve been there twice since I ve moved here and it s the worst service and attitudes when you walk in the store. The prices are higher than AutoZone and O Reilly s, and those employees will come out and help you put your wiper blades on run a diagnostics on your car. They go above and beyond their jobs for a lesser price. If you are a female, I do not recommend going to this auto parts store because they do not help you no matter your gender or your knowledge. Worst customer service I have ever seen in any retail.

  John Tomaro
5 months ago
Great service and good prices.

  Tater
2 years ago
They lost my business. Was being helped finally after about 30 minutes or waiting then had to grab my phone since they can't find the right part. While it took me all of 10 seconds to get my phone the lady was already helping someone else and there I stood waiting forever again. So I walked out and I'll never go back. O'Reilly's is way better and knows how to look up parts.

  Felix Benavente
7 months ago
Always their help is good and make me feel confident to buy something

  Brent Turnmire
11 months ago
Shawn is always so helpful every time he waits on me. Always knowledgeable and efficient.

  Allyssa Ritchie
2 years ago
Went to get a new battery because mine is shot. They tested the battery and my alternator, said my alternator was bad when the reading it gave was perfect and would not give me a new battery. Continued to blame other parts for the issue.

  Justin Brutal Bottrell
a year ago
Went In for some coil packs but told they don't carry the pack of eight available at other retailers that averages at about $200 instead wanted me to buy individuals that cost $54 each. Think I'll stick with Amazon

  Lisa Belk
a year ago
Very nice and helpful, great customer service! Shawn is the man to see! Knowledge about products, protection plans and provides great customer service! The only place in my opinion to buy auto parts!

  Randy Arledge
a year ago
Really helpful employee's. If they don't have it , they'll order it , and items arrive within one day usually.

  Elisa Nelson
5 years ago
I come here to get my car needs, wipers etc...They're friendly and helpful and never ask me to change my own wiper blades haha... Products are up to date and neatly stored, have no problems finding things. If I need help they're right there helping me to find everything that I may need..

  james hallengren
4 years ago
Eric was amazing. He was very attentive to our need and diagnosed our problem with ease. He was very easy to talk to and understand. Thank you very muchJim and Dorris

  Ron Mitchell
6 years ago
Many times short handed or employees busy doing other things than tending the counter. Yesterday eight people in line and one new person tending the counter. Luckily a second employee showed up and he helped me. If you have a choice choose Derik. He is well knowledgable, knows the computer system inside and out for them special tasks and very eager to make you happy. I always look for him.

  Pamela Long
5 years ago
I ordered a new battery for my car yesterday evening. There was a 25% off coupon on the website. I saved $40 on my battery and I received excellent service when I arrived at the store.

  Scott Sterling
2 years ago
Benjamin helped me with finding parts, installing wipers and testing my alternator. He was very pleasant to work with, knowledgeable and even put the wiper blades on for me in the rain.

  Paul Morgan
3 years ago
They were very helpful with all my questions. My online order to pick up in-store was ready with in 10 minutes of purchasing it.

  Tracy Montgomery
6 years ago
I went to this Advance Auto to pick up some radiator fluid and power steering fluid, I noticed 4 employees inside the store but when I was ready to check out not one came to ring up the items and the Manger along with another employee seen me waiting. I left the items on the counter and went to O'Reilly's Auto Parts. I guess Advance doesn't need the business.

  Robin blevins
6 years ago
They always have friendly service and are quick to greet you when you get there. They are very helpful with whatever you need. I highly recommend this place for your auto needs.

  devin11672005
6 years ago
Had a busted radiator in my Dodge Cummins and they were the only ones around who had one.They held the radiator for me till I got there.Very knowledgeable staff and great prices.Was in and out very quickly.