Volvo Cars Memphis Parts & Service Departments

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M L
a year ago
Truly the most awful experience. It seems as if they are simply in the business to get paid and are reluctant to provide valuable assistance. The guy I dealt with, Sean, didn t even seem fully knowledgeable of the service I was asking for. If you re a lady, I highly recommend having a male step in for you, or else there is a HIGH risk of you being taken advantage of. After weeks of trying to secure an opening through email and phone, I finally spoke to Sean about programming a new key for my 2006 Volvo. I purchased a key from a third party to save $ and explained to Sean that I only needed it be programmed. He still tried to charge me the full +$400 amount until a young Black man stepped in and explained the process, which significantly cut the price. I ended up asking them to also cut a valet key, so that I could have a spare. After having my car towed to their lot, it sat there for a week. I had to call to check in on the process. They made the keys just for them to call and let me know that my engine was locked when they tried to start the car. Looking back, I STRONGLY believe they knew it was locked before making the keys because it took a couple staff members to get my car off of the tow truck. They were under the hood trying to release something, but with me not being knowledgeable about cars, I didn t find it alarming at the time. Sean didn t offer to discount the bill, which would have been courteous since they had just made brand new keys to a dead car. I tried asking what could ve been the cause, and I repeatedly got a nonchalant, I don t know. Also tried asking for price to replace the engine and I got a flat $10,000 quote. This was given without even fully looking at or taking a diagnostic of the vehicle. After asking a series of questions, I finally gave up and just payed the bill. I found it baffling that my Volvo was at a Volvo servicing location, and I couldn t receive helpful answers. As I was leaving, several of the staff members were huddled outside and seemed to be discussing what had just occurred, which gave me distasteful feeling. As I mentioned earlier, I think they knew the engine was locked before making those keys they just took advantage of the situation to get paid.

  joe farrar
a year ago
Made it out....without buying another Volvo...Probably see you next week.

  Josh Threlkeld
a year ago
Eric and the team are amazing in service!

  Jay
2 years ago
Always a great experience!