Volvo Cars Memphis

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  EmmaLiz0203
3 weeks ago
Awesome experience with Kyra and the rest of the folks at Volvo of Memphis. I had a nail in my tire which they removed, patched up, and didn't even charge me (even when tires were not included in my coverage package). Also washed my car, vacuumed it, put my new plates on, all within a hour. Very positive experience!

  Nicolas Rios
4 weeks ago
I had a fantastic experience with the service department, particularly with Kyra. She was incredibly helpful and kept me well-informed with updates throughout the repair process. Her responsiveness and attention to detail made the whole experience seamless and stress-free. Highly recommend!

  Katie Harris
2 months ago
James at Volvo Memphis is a rockstar! He was the first car salesman I have ever ENJOYED working with! He turned me into a Volvo fan and I never thought that was possible. I am so excited for my new ride and HIGHLY recommend giving James a call. 10/10.

  Win Loeb
2 months ago
James is an absolute rockstar! Cannot say enough good things about his work! The product (Volvo) speaks for itself, but the people are what really drive things home. If you re looking for a professional experience that is not pushy, hit James at Volvo Cars Memphis up!

  Andrea Cannon
3 months ago
As a devoted customer of Volvo for several years, I felt compelled to express my appreciation for the outstanding service provided by Lea Lawrence and Eric Gibbs in the service department. Thank you for consistently delivering exceptional service.

  Melissa Christoferson
4 weeks ago
Just had my car serviced at Volvo Cars -Memphis! Kyra and the rest of the crew are by far the best around! They always take great care of my car.

  Toy .A.
4 months ago
Eric, is so awesome. Great service was awesome from start to finish. James was also very polite and helpful. Brandon didn't half step either. I love Volvo

  tim shaner
4 months ago
Very impressed with the quality and level of service I received at Volvo of Memphis. Lea Lawrence immediately greeted me and was so helpful. My family was back on the road in no time. Thank you Lea and thank you Volvo of Memphis!

  James A
3 months ago
I usually don't write reviews but in this case I had to! Never had a better service experience in all my years. Kyra was an absolute pleasure to work with. She mentioned she was relatively new but you would never know it! Immensely kind, transparent and truly went above and beyond to make a normally stressful experience an absolute joy. A million thanks to her and the entire staff! If only every place would take a page out of their book!

  Jayne Brown
a year ago
If you had 20 stars I would give them!!! I am 64 years old and have bought ALOT of cars!! I have never had a car buying experience like I had a Volvo! James the sales associate was so professional and kind. Eric in the service department went above and beyond. I will never buy a car at any other dealership. Volvo is AMAZING!

  AnnMarie OSullivan
2 months ago
Positively the best service department Volvo has!!!! Eric Gibbs is AMAZING! I was passing through town and hit a pothole He had me fixed up in no time!!

  Casey Kisner
5 months ago
Lea Lawrence was such a pleasure to work with. Her friendly professional demeanor makes my visits enjoyable. What a great new addition to the already wonderful Volvo service team!

  Chris PLUNKETT
5 months ago
Lea Lawrence, Eric Gibbs and Derek Thomas make a winning team at Volvo of Memphis! The professional friendly service they provide is the main reason I go there. BEST CUSTOMER SERVICE in the city!

  Sterling Sigurd
3 years ago
Went here to have a routine service performed and was treated like a customer and not someone to make money off of. Derek was my service advisor and was very professional and pleasant. He informed me how well my vehicle was and didn t try to sell me something it didn t need. Would highly recommend them and will go back if I m in the area and in need of service.I just wanted to update my review to let everyone know that you will not find a more honest repair shop anywhere. I had a question and spoke to the service manager Randy Pearson, and he was extremely knowledgeable and honest. He was able to resolve my question in a timely manner and really took care of me. I have never had a better experience with any repair shop, and would recommend taking any vehicle you have here in need of service regardless if it's Volvo or not. I would recommend though buying a Volvo from here as the entire staff is amazing. I wish I could say more, but I hope this is the ease of mind that someone needs to know this is truly an exceptional dealership and service center.I definitely look forward to continue servicing my Volvo XC70 there.

  King Dante
4 weeks ago
On behalf of perfect timing towing LLC, I was booked to pick up a vehicle on the lot a inop car that was locked , I told dispatch I try to winch on trailer, Linda saw us walk over ask what where we doing as if I was stealing the car I showed her on my phone I was picking car up taking to auction in eads tn, after noticing her like she was bird watching an call some one else over to watch me I said I was gone call dispatch an notify I m not able to winch the car, she said of course not with this pointing an looking I said this is 2021 limited edition longhorn 3500 dually with trailer an winchWith million dollar policy insurance she moved cars I told her I was going wash my hands an leave , she said could I move my truck off the lot so they can leave I moved truck to street ,she left I wash my hands an left2024 it s said Linda still on 50 s type Time

  Tammye
5 months ago
I WILL NEVER BUT ANOTHER VOLVO EVER. Volvo never disappoints...the worst customer service ever from the service department. I was actually told by Lea Lawrence that I should contact my insurance company because she did have time to keep calling them with the windshield quote. Therefore, it is now my job "the customer" to provide my insurance company a quote from Volvo.This is not my first bad experience, Derek Thomas was extremely rude to me when I owned a XC40...2020. They suggested that I trade up to the 2022 after multiple issues including steewheel replacement. I was promised things would be better THEY ARE NOT. Within 6 months or less he driver door panel would detach each time I got out of the the SUV. Now, I am have faulty rear sensors. IT'S ALWAYS SOMETHING. II repeat... I WILL NEVER BUY ANOTHER ONE.

  Stacey Mac
5 months ago
Lea Lawrence does a great job. We are from Arkansas and she always takes care of us when we come over to have our car serviced. Highly recommend Lea and Volvo of Memphis

  Samantha Wong
9 months ago
During a long road trip, our xc40 unfortunately broke down. Although being closer to Nashville, we opted to go to Volvo Cars Memphis based on the great reviews. Eric G. was able to quickly pick up the phone when called and did his best to accommodate us despite the busy schedule they had.We are so grateful to the kind people at this place, specifically, Eric G. and Ernie N. who were able to squeeze us in and get our car up and running before they closed! If not, we would have been stuck here all weekend and all our reservations and appointments we planned for the week would be cancelled. Lea L. was also incredibly kind and reassuring, telling us not to worry as we were so stressed out this entire day!They also had complimentary snacks and beverages which was much needed after the tough day we had. We are truly so thankful and wanted to happy cry from the amazing hospitality and service they provided!! If you're ever looking for a good dealership/service, definitely go to this one! THANK YOU so much to Volvo Cars Memphis for saving us.

  MeYucca Rayner
6 months ago
I ve only had my Volvo a few months and not only do I love it, the staff is the best!!! Lea Lawrence made sure she explained every detail to me when I went to get my first maintenance. She was thorough, knowledgeable, and simply the best!!!

  Deborah Smith
11 months ago
Everyone warm and friendly . I was scheduled for a oil change for 8 o clock. Upon arriving at 8:15 I was told it would take an hour and a half or two however it took three. I had to inquire at the service desk if my car was ready. Shortly after, they came out to let me know that I was ready to go. Even though my wait was Great in Assess I enjoyed the waiting area the coffee was great quality. ( cappuccino) I indeed will return.

  Rhonda Brown
4 months ago
Lea Lawrence in service is AMAZING! Professional, friendly and always eager to help. Thank you Lea and thank you Volvo of Memphis

  Art Perez
3 years ago
I ll never come back. They charged me over $300 to service my vehicle and they didn t even touch it. They only reset the service reminder.

  David Johnson
9 months ago
My car needed emergency service during a cross country trip. Volvo Memphis took excellent care of me providing car service to a hotel and repairing my Volvo in a timely manner. I was very pleased and grateful for the service I received from Vovo Cars of Memphis!

  Terri Chism
a year ago
Volvo of Memphis is an amazing place! Everything is organized, planned, and you drive into service area, you are welcomed by smiling faces. They are so eager to help you, and they get everything taken care of promptly and with expertiseThe service department is top notch, to any other ones, which I have experienced with the many vehicles which I have hadI feel so comfortable there, and I know my vehicle will be fully serviced with expertise

  Ann Dunahoo
a year ago
James Rodgers was a wonderful sale representative. Shared good information on the car. No high pressure sales. We got to drive the car and check it out. We got a fair market offer on our trade. The service department inspected the used Volvo car we were buying and made sure it was clean and safe. The finance department was very efficient and easy to work with including extended warranty. From top to bottom a nice experience buying a new to me car. The XC60 is loaded with options and just beautiful. This is my third Volvo and I m so excited to get to enjoy this beautiful car.

  Candie Butler
a month ago
Eric ALWAYS goes above and beyond when I bring my car in to be serviced. He is the reason we chose to purchase our 2nd Volvo. All the staff is so welcoming and professional! 5 stars for sure!!!!

  Alex Leschhorn
a year ago
We went to look at new Mazdas. Anthony took care of us. Great service quick paperwork competitive prices.

  Jamie DeBerry
a year ago
Just bought my 1st Volvo and am already in love with my XC40 Volvo!! I named her Charley. Thank you to the entire Volvo of Memphis team for making this such an easy decision for me. Such a great experience 5 star treatment from beginning to end. A special shout out to Sales Rep, Keith Dooley for going above and beyond in every single way!! Thank you again, J DeBerry

  shannon langston
a year ago
From making the appointment to driving away in a freshly serviced and washed car, the experience was exceptional. I loved the video that was sent to me by the service technician working on my car. I got to see the under carriage of my Volvo as the technician went over.his findings. The service department of my Volvo dealership is second to none.

  Louise Carruthers
9 months ago
I got a new to me car last month and was unsure of all the features the car had. I just spent an hour with CJ who helped me tremendously to understand what all my car had and how to work everything. He was so patient and understanding. I feel so much better!!