Service King Collision Collierville (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megan Castleberry
a month ago
There were a few hiccups in communication when my car was getting done. That s perfectly fine we are all human and mess up but that s not what got me about this experience. It was how they handle those mess up s. Service king/ crash champions went ABOVE AND BEYOND to fix errors that were made. The manager himself brought my car to my work and returned my rental no charger and AFTER HOURS. How awesome? That s what I call customer service. We all are going to mess up but customer service is how you handle those mess ups. Perfect customer service would recommend to everyone. Thank you so much for your kindness and help it s more appreciated than you know. I work two jobs and have limited time. This meant the world to me. Also I had a very dirty car when it was given to them and they cleaned the crap out of that car. So cool. That wasn t even expected. Thank y all so much for everything truly! Oh and the manager helped make sure my rental was in tip top condition upon return. You can t get much better then this place. Not to mention the repairs were flawlessly done. 10000/10 go here.

  Victoria Jones
2 months ago
They helped fix my car after a rear collision and even assisted us with our long overdue cracked windshield. They were fast, super communicative, and easy to work with. Will definitely return if we need body work done again!

  Dennis Mangum
5 months ago
I had work done by Service King before Crash Champions purchased them. I took my vehicle back because the paint had begun to show signs of poor paint application. Richie Sinana the store manager told me this was due to somethng that hit it. Richie will not respond to my emails or phone calls requesting an explenation on how he arrived at his desicion. I spent over $9,000 on this vehicle. Very dissaponiting service.

  Fred McGuffin
3 months ago
They do not keep their appointments then claim they tried to call and left VM. No VM but I did get a text the day before stating they would see me at my previously set appointment. If they can't keep their word about appointments, I would not trust them with my car.

  Eliza Denise Royal
3 months ago
The management or company is now crash collision. The lady told me they are booked till February. It is January. I had an appointment for an estimate. I was told to leave my vehicle. I called my car insurance for another company.

  Ron Bearden
5 months ago
Wonderful experience. Only bad part was having to wait a month to get the work started. I was kept updated on a regular basis. Car looks like new in areas they fixed.

  Tiffany Bridgforth
10 months ago
Service King did a great job with my car. They kept me updated regarding the progress of repairs. I would definitely use them again Services: Painting, Body & TrimServices: Painting, Body & Trim

  Annette Scott
2 months ago
Very pleasant experience. They all did a great job!

  Harry Fogle
2 years ago
Service King Collierville worked very hard to meet my expectations. In reality they went above & beyond to get my car repaired and back to me. The staff worked in a collaborative manner with my insurance to provide outstanding service. Could not be more pleased.Service: Body & TrimService: Body & Trim

  Attiya Haque
a year ago
The service was good reliable .The Google map doesn't show the correct location, took me 39 mins to arrive at the location, it would have been easier if the maps said follow highway 72, it's right on it, if you are coming on Poplar ave, as soon as you see the Walmart area take a right onto the highway 72 continue on it and you would be able to see it.

  Debra Dixon
2 years ago
I had front end repair done on my Car!My car looked like new again. The job was completed ahead of it s scheduled completion time! The staff was very professional and Ms. Keisha was the best!!Thanks

  Linda Morris Casello
4 years ago
Service was absolutely amazing!! Repairs were made before promise date and update calls all along the way!!! Decal was put on just barely off center but they fixed it! They had to order decal, and when I came back for it, they immediately took it back and fixed it in 10 minutes total time!! Always coming here for auto body repairs!!! Top notch professionals!!!

  Camille Gales
7 months ago
The staff was excellent and they did a great job on my window. Even when I took it back for a tiny noise the manager took care of it.

  Kristina McCaslin
4 years ago
This place is amazing. If you trust anyone s review, let it be mine! Lol! The ladies at the front are always SO sweet and accommodating. Crystal was seriously the BEST! She was constantly updating me on the status of my car, which I really appreciated. She was so sweet and made sure I was 100% pleased. I will never go anywhere else!!!

  Mia Cato
a year ago
Body shop needed to make adjustments but when tried to make an appt for adjustments after repair they would never return calls or make adjustments appointments. Door is still not repaired correctly.Services: Painting, Body & TrimServices: Painting, Body & Trim

  cedric hamilton
4 years ago
Service King in Colliervile provide me with excellent customer service while repairing my vehicle. They provided text messages informing me with important updates concerning the repair. My vehicle was completed on time !! I would recommend them for any vehicle repairs. The entire staff Rock

  Joshua Bryant
5 years ago
From my very limited experience it appears if you aren't working through your insurance they don't seem very eager for your business. This is the second time I've tried to get work done on a vehicle through this Service King. The first time, I filled out the online form and never got a call from them. So, I just went somewhere else. This time, it's been over a week since I filled out the online form and frankly just forgot about doing so. They called me back but really couldn't work with me to look at my vehicle, provide an estimate and get authorization prior to a trip where I would be out of telecommunication range and unable to give authorization. I wish I could have found out how talented the repair technicians were but due to the red tape I'll never know.

  John Mullikin
4 years ago
I was so impressed from the moment I walked in. The people were professional and friendly. From the time they recorded and documented the damage, they kept me in the loop as the repairs were made. Excellent job and completed prior to the estimated repair date.I highly recommend this team of professionals!

  Lisa Miskowiec
3 years ago
Jessica and the whole staff were so friendly and had our car finished in no time! They were very communicative and considerate at all times. I highly recommend their services!Services: Painting, Body & TrimServices: Painting, Body & Trim

  John Stewart
2 years ago
Everyone was very courteous and helpful. They keep in touch with the repair process. Car looks good. Will recommend them for auto repairs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kent DePriest
4 years ago
Collierville, TN Service King location had my vehicle for 45 days. I learned after the fact that they did not repair mechanical work but rather farmed it out. In my case they referred the work to Fox Plaza Automotive in Collierville. I had to return the vehicle due to noises coming from around the repair area. Service King again asked me to take it back to Fox Plaza Automotive. (holder in due course anyone?)Fox Plaza Automotive completed a reinspection and stated it was not damage related, even though the items they cited came from the damage area?? Poor initial quality inspection by an obviously inexperienced staff at both Service King and Fox Plaza Automotive. They certainly had 45 days to get it right and failed. I have been advised by my insurance provider now to take it to another shop for a second opinion

  Antonio Olavarrieta
a year ago
I m not 100% satisfied . There was a small crack in the door handle so I had to take the car back to have the door handle re - fixed ..they used a different tone of red to fix the door handle . So now my car has one door Handle with darker red and the other 3 are light red .... I m tired so I m not going to take my car back again for the third time ... I guess I would just going to keep it that way ...a lot of money was paid to fix the car so I just was expecting to not find these kind issuesServices: Painting, Body & Trim

  Melissa T
3 years ago
Service was excellent and professional. They had us fixed and back on the road 2 days early! I was kept up to date throughout the entire process. Would definitely recommend.Service: Body & TrimService: Body & Trim

  Pat Sparwasser
4 years ago
Great place! Kept me informed all through the process. Car was done 2 days ahead of time. Everyone was so professional and friendly. They did a wonderful job. Such a painless process.

  Jermichael Anderson
3 years ago
Great repair of my vehicles sun roof. Constant updates on the status of the repair. Professional and Grade A service repair shop. I would definitely have my repairs done here again.

  Zay Isom
2 years ago
Took my 19 Chrysler 300 here a little over a year ago after a minor collision and it hasn t been the same since. Didnt realize what a shoddy repair job they did until it was too late.Service: Steering & suspension repairService: Steering & suspension repair

  Mike Selph
3 years ago
They did an excellent job on my dented fender. They painted the adjoining surfaces so colors would blend nicely. This was unexpected and much appreciated!Service: Body & TrimService: Body & Trim

  William Manns
a year ago
They fixed my lexus truck in a timely fashion! The employees were very nice and courteous!

  Dinero Deron
2 years ago
I prefer service king for body repair they have the best quality my car looks like it did when I first bought it.Services: Painting, Body & TrimServices: Painting, Body & Trim

  mechengr17
a year ago
They were very friendly and super helpful.They also told me about the address mixup.