Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John King
3 weeks ago
I want to thank the entire team at Cleveland Ford for their help getting me into this 2024 Ford Bronco. Everything from start to finish was done with class and great work on Sales, Finance and other sides of the dealership. 5 out of 5 stars and definitely would recommend Cleveland Ford to family and friends. FORD TOUGH!!!

  Keith Haviland
5 months ago
Took my F150 in right away. Polite and courteous service. Rich Kramer is an excellent Service Advisor and was very knowledgeable on Ford vehicles. The waiting area was clean and comfortable- which isn t always the case when you re getting your vehicle serviced. Overall it was a great experience. Even though it was my first time there at Cleveland Ford, I will definitely bring my wife s Ford Edge there as well. Overall, a very good experience.Services: Air & cabin filter replacement, Tire rotations, Brakes, Auto maintenance

  Franklin Dunn
a week ago
I purchased my first F-150 Platinum truck from Cleveland Ford. WI acquired my very first F-150 Platinum truck from Cleveland Ford, a dealership that truly stands out in the realm of truck purchases. When it comes to finding a truck that surpasses all others, Cleveland Ford reigns supreme. It has become a cherished tradition in my family to exclusively own Ford trucks, and Cleveland Ford has consistently lived up to our expectations by offering remarkable deals and providing exceptional service.Despite residing in Alabama, I willingly travel to Cleveland Ford to purchase my Ford truck, knowing that I can rely on their commitment to excellence. Working with Callie, Adi, and Dee was an absolute pleasure. Their professionalism and the warm and inviting atmosphere they fostered in the dealership truly set them apart from any other car dealership I have ever encountered.Rest assured, you cannot make a wrong decision when you choose to buy a new or used car or truck from Cleveland Ford.V/rRetired Navy, Chief Warrant Officer FiveFranklin Eugene Dunn Jr. It

  Misty Price
a week ago
I wish I could separate this review and do one for front desk service and one for mechanics. I would drop the service I personally received at the front desk to one star and give the mechanics four stars! The man I dealt with...well frankly I've came to the conclusion that he simply had no idea what he was actually doing, and he was not new as I overheard him tell another employee how long he'd worked there. As for the mechanics, they did a very speedy and sufficient job taking care of what I had brought my car in for.

  Cadi Loveless
a day ago
About a month ago i went in for the works and brakes and rotors done and wanted to go ahead and start my estimate for my 90k service so I could prepare for the cost! I had a quote worked on for at least a month checking in multiple times with my advisor needing to know exact cost and ALL services recommended at my next service appointment!After getting my car back from brakes and rotors when hitting my breaks it was terrible sounding metal on metal- I was told the shield wasn t put back correctly but my concerns is what potential damage could this have cause when driving it that way for at least a month.Wednesday: While they had my car for the 90k service I was called and told it was going to be an additional $400, why is that? I checked in multiple times with my advisor for a solid price and was never told of this! I feel like this should ve been caught way before my vehicle was already in the shop (general maintenance work)!

  John Huggins
3 weeks ago
Making the appointment was easy. When I arrived, the service contact recognized my truck and met me in the drop-off location. She said the service would last about 45 minutes. It turned out to be more like an hour but that was still acceptable. The inspection video was amazing and provided some useful information. I plan to return for the next service.

  Jade Lee
3 weeks ago
Quick and easy warranty work. Dropped my car off Friday done on Tuesday. Nice people and a great dealership to keep your vehicle up on maintenance. Service center is top tier. Especially, Clay he explained the process of warranty work and kept me informed the entire time.

  Ellie W.
6 months ago
We drove 6 1/2 hours from the Florida Panhandle to meet these guys who found me my Expedition, and they were fantastic! Not pushy and very patient with my hectic, busy life! As owners of a construction company, we've purchased many vehicles and have never in 24 years had our local dealership treat us the way Ben and this team did. This is our Ford family dealership from now on!

  amanda greene
a month ago
We took an E-350 for a recall and also warranty repairs. They did not have the parts in stock. We decided to take the vehicle back until the parts came in. It took several weeks for them to come in. The dealership never called to tell us they were there. We had to call numerous times to verify. We were told that it would take about 30 minutes to complete repairs. We scheduled an appointment for the repairs. My technician took the vehicle and was there for about an hour or so before he asked what was taking so long. They told him that there were still working on it. My husband called and asked what was taking so long and they gave him the runaround. After about 30 minutes or so of going round and round with service advisor it was determined that the incorrect parts were ordered. They were waiting for the correct part to come in from another dealer. We could not wait for this to happen. We ended up leaving after several hours with a vehicle that was still not fixed. We had to go back to pick up the parts once they arrived. The dealership service department could care less if the customer is taken care of or not. We will not be using this dealership for any further repairs as this place is kinda a joke.

  Steve Eble
a week ago
Took my vehicle for service and what I wanted was completed in a very timely manner. Made the appt via text, which was convenient. Justin S. was the service advisor and he was spot on. Very professional and I will return for further service.

  Dustin Ross
3 months ago
Definitely one of the more pleasant vehicle buying experiences I have had over the years. Adam Anderson in sales was super laid back and knowledgeable, and I felt zero pressure to agree to anything I was not comfortable with. These guys did the leg work on pricing + financing to get me to a monthly payment amount I was / am comfortable with, and I can't say enough about Ademola Vaughan's transparent and honest approach to all of the nuances of the paperwork and numbers process. Have been a Honda guy for years, and these guys got me to go outside my comfort zone, which is no small feat!

  Debbie Miller
3 weeks ago
We love Cleveland Ford! The service department is fantastic. We made an appointment for today about a concern with our truck. They addressed the issue and had us out in great time. Thanks to Mike M. for being so nice to us. We also got to see a special friend A. that works in the service area and had a wonderful conversation with her. Great place to purchase a vehicle!!! Thanks!

  Dennis James
a month ago
This was my first time having service at Cleveland Ford and I was very pleased. Employees approached me immediately and I then met with my service writer. They were able to complete the service quickly, despite the ongoing construction on their service building. Overall great experience.

  edwin taggart
a week ago
Made getting my diesel 250 truck oil change and tire rotation a pleasant experience service advisor Joey Santiago was on top of it the new lounge was relaxing I asked if they had coffee and an employee showed me where and how to use the machine great experience

  Julie Wise
3 months ago
Very disappointed with the tire installation process that seemed unprofessional. Left heavy white lube all over my brand new $1200 tire package on my son s Ford Mustang. Never removed the red dotes off the tires and scratched up the R back rim. Spoke to service rep and he wiped it off before we left but left plenty behind. Never should have left the dealership with this mess. Two lives messages to discuss but haven t heard back. Oil change and brake install ok and very courteous during the visit. Had the car two days so had plenty of time to inspect, but a true mess when we arrived.

  Kenneth Dean II
3 months ago
This is for service due to a cat error code. Service tech gave a price $1000 more than other Ford dealers. I requested the price for the parts they were charging and the price for the cat was $1000 more than any other Ford dealer s OEM list price. The service tech also suggested replacing the coils and plugs which they had recently done. Furthermore, indicated the purge valve code was also present. I had checked codes multiple times and the purge valve code was never present. I called to talk with the service manager, left messages and also talked to an operator requesting a call back regarding what looked to me like fraudulent charges. The manger never called back. However the tech called back and said he did some checking into the price on his own. Interesting he checked on his own since I had left messages regarding the pricing with the manager and had spoken to the operator regarding the issue. In my second conversation with the tech he blamed the parts department for the incorrect pricing. Also he wanted to know the pricing I received from others. I refused to give the pricing and told him I expected him to give me their honest pricing. I did end up having the service done there as it wouldn t be convenient to take elsewhere after the pricing was corrected. Also, the service report didn t indicate a purge error code, but a small leak was observed. Basically they were dishonest in pricing and the tech didn t seem to have any knowledge of the vehicle to give such a ridiculous price.

  Celia Leverett
3 months ago
Love getting my truck serviced here, it took about a month to get a new transmission but as soon as it came in they got it done within a day! very thankful for their team, Amanda did a great job with keeping in touch!

  april whitted
2 months ago
Unfortunately I had to be towed in a few days ago. Jo was my point of contact. He kept me updated through the whole process. My car was back on ths road much sooner than expected. Great experience!

  D Lewallen
3 months ago
Drop my ford off at the service department. Andrew was friendly and courteous. He made sure to communicate to me every step of the way. After the warranty approval, the team did not take long to get my truck fixed.

  CHELSIE KIRSCHNER
3 weeks ago
Service team did an excellent job on my ford Expedition! Needed a few things fixed and they got me in promptly! Fantastic customer service

  Tammy F.
4 months ago
Brought my Bronco in with a complaint about the door not latching, and it got fixed along with getting my recalls done within a day. Johnny was very friendly, personable and courteous...and he explained what the issue was - misaligned latch, easy fix. Thanks Cleveland Ford! Promotion time for Johnny!

  Tn Bagli
6 days ago
Our buying experience at Cleveland Ford was great. Mitch was the best sales associate. He listened to our needs and found the F150 that was perfect for our family!! Go to Cleveland Ford and ask for Mitch, he will set you up in the car/truck of your dreams!!

  nashvillefuntime
6 days ago
Service was done quickly and professionally. They do a great job keeping me and my van on the road and working.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  B G
3 months ago
Andrew was great in communicating the issues with my RV. Also, the gentleman from Ford Co that deals with warranties did a fantastic job of getting them the replace the engine. Wow that saved over $12,000. Thank you so very much!

  Keith true
3 months ago
Just want to say the service was great Joe Santiago went out of his way to make sure everything was takin sure of he personally went out to check some fluids that had been overlooked on our last service date they do beat or match tire prices they beat the quotes that I had gotten by about $240 to $300 thank you Joe for understanding my confusion and being so nice and understanding great experience thanks again Joe !!! Have a Merry Christmas and a Happy New Year !!! and just wanna say pick up and delivery of our vehicle makes it very easy and convenient

  Thomas Saputo
3 weeks ago
Cleveland Ford has always been my choice for service because they are so professional and have always delivered what they say they are going to do. They took care of my transmission warranty work in the best way.Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Auto glass replacement, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning, Auto glass replacement, Battery, Oil change

  David D
5 months ago
I wouldn t recommend this service dept. I scheduled an 8:30AM appointment and at 3:30 I get a call telling me they don t have what they need to service my vehicle. Why have an appointment if you are not touching the car for 7 hours. They told me I need to have anti freeze for my rear differential(it s not liquid cooled). I would feel very uncomfortable having my vehicle serviced there. But I am sure they have great personalities.

  Bruce Hasenauer
2 weeks ago
I was treated with promptness, courtesy, and made to feel welcome. They finished sooner than expected and with efficiency. I love the new look!!

  Patti Gross
5 months ago
Not a good visit. We went for brakes. We had an appt and our daughter had told them that we would have to stay with the car and we told our service rep we would stay as we had no other transportation. Apparently, that info wasn't passed along. After waiting for nearly 2 hours with no word , we questioned someone in an office. It seemed that our appointment didn't mean that our car would be seen promptly. Finally, we were told that we needed 4 new brakes, but they only had the front and it would be 2:00 before the others would arrive - then at least 90 minutes to 2 hours for the work. We arrived at 10 and we were looking to be there until 4. We said "no", then waited until they put the car back together. We left after 12:30 very irritated, The next day, we took the car elsewhere and found that we only needed front brakes.Service: Brakes

  Jason Godwin
3 months ago
The service crew is awesome and super friendly, the only reason I didn t give 5 stars is because I waited 3hrs on a simple oil change that I had an appointment for. The service advisor did give a discount, but it s still not acceptable to wait 3 hrs for an oil change.