Service King Collision Ft Campbell (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kayla Vincent
9 months ago
10/10! Wow, I can t say enough! They are friendly, compassionate, they take their time with you, they COMMUNICATE. I was told my car would take more than a month to fix (from insurance, other companies), service king had my car for 2 weeks. They blew me away. I will 100% be recommending Service King to anyone who needs their car fix. In fact, I already recommended a neighbor.

  James Beghtol
2 months ago
Brought my 2006 Cadillac DeVille in for some repairs after a fender bender. The car had never been in an accident before and was in mint condition. After the accident, I knew the damages could be repaired but since my car is almost 20 years old I didn't expect the repairs to be very good. I just didn't want it to look crashed anymore. But today when I came in to pick up my car I was actually in shock. I could not believe the amazing quality of the repair work that was done. I was standing there looking at my Cadillac for the first time again. It looked brand new! They did a wonderful job and exceeded my expectations. I would definitely recommend this place for auto body repairs if you want your car to look good.

  Michaela Lee
a month ago
My van was brought here in July of 2023 for repair after an accident. There was a problem with my suspension that needed repair and they were quick to help out and get everything in order for me. I appreciate their professionalism and understanding.

  Katina Washington
5 months ago
So far, so good! I hit a deer on 11/9 .not major front end damage but damage nonetheless. Vehicle was still driveable. The lady who assisted me was super nice and answered all of my questions. They got me in 10 days after the online estimate and started working on it immediately. I received an update that night and a completion date of 12/15 the next morning. Will update this as I move through the process.

  Rachel Trescott
2 months ago
I highly recommend Crash Champions!! They did fantastic work on my car, it looks good as new 5 star service! They were very good about updating me on the status of my car while getting it fixed so it could be back to me in the best condition! Shoutout to Micah and Kolby for helping make sure everything was in order, parts were on time and my car was nice and clean when it was returned! Also shoutout to the awesome mechanics that worked hard to get it done right!

  S. Barnes
a month ago
Got my car done a week early. Super friendly and informative staff, that kept in touch with me every step of the way!

  Susan Bergman
6 months ago
My car was taken there for an estimate which was done. The people were wonderful. The problem came when l was told because of a prior repair on the car they were unable to do the work pre policy. Which left me scrambling to find an auto shop to do the work. Be forewarned this is common practice for commercial companies.

  Carson Wingler
8 months ago
Customer service on our initial call left a lot to be desired. It seemed like it took forever to get our car moved from the tow company to Service King (Crash Champions).Once the car was in the shop communication was great, we knew exactly where our car was in the process, and the finished product was amazing.To summarize, improve your initial customer service because your body shop does a great job!!

  james crews
a week ago
People and service were very good. Trying to find a parking spot can be a major challenge though

  Christine Prince
8 months ago
Great experience with Crash Champions, they kept me updated through the whole process of repairing my van and did an excellent job, quickly! Staff was polite and helpful with all my questions, and they communicated with my insurance directly Very happy with repairs

  Marshall Murray II
3 months ago
Like the staff they send me updates on my vehicle and my insurance company is working directly with them while I pay my deductible once I get my vehicle

  Theresa Jarvis
5 months ago
Excellent work! Had my truck back in just a few days looking brand new

  Sis Monia
2 years ago
This location on Fort Campbell has first class service, from time l called about their service l knew they would have my business. Not only did they call through the service on my car to let me know updates on the services performed. The entire crew was on point very friendly and knowledgeable. I m very satisfied with the service on my car. I will definitely use their services again. Kudos to the staff working at this location.Services: Painting, Body & Trim

  Ryan Taylor
a year ago
I give it one star just because finally my car is completed.Gave me my car back with a terrible rattle in my back door. Had to take it back several times.At first service seemed to be great. They promise you the world and than it goes from there.Front desk Ryan told me Allstate would do this and that, but no they don t. Jacob the manager acts like he can not be bothered with you. Cheyenne sits there dumbfound with her ear buds in the whole time. For me; my experience no one had the same story. It was different each time I went in.I didn t get to choose this place, Allstate made me go! Terrible customer service!Services: Painting, Body & Trim

  Karmen Gia
a year ago
Excellent!!I am super impressed with the work they did on my vehicle.Not only did they're team do fantastic work they were professional and got the job done fast!Thanks again!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jessica West
a year ago
I got in a wreck and my insurance suggested service king and they did a fantastic job! They were very steady with updates but didn't blow up my phone, car was done sooner than the estimate and the people working there were really kind.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Gayla Parks
4 years ago
We had two unfortunate events happen to our vehicle in one month. Service King was recommended by our insurance company and right away I knew why. They are amazing! Everyone is very nice and extremely professional. I appreciated that they got right to the point of the issues needing fixed, fixed it, and went above what was expected to make sure the quality was . When they were finished with the repair, they washed my vehicle and vacuumed it out! They also take care of the rental call for you and make sure you are ready to go. Would definitely recommend!!

  Dawn Hussey-Riggs
3 months ago
Friendly, service was very good and the job they did is awesome

  Ryan Gleghorn
a year ago
Clint the gentlemen working at one of the desk inside was an amazing help! This guy is awesome! Super competent and very knowledgeable and got me on my way happy as can be. The work done on my car was immaculate. Thanks Clint for the great customer service!!! ~ Ryan GleghornService: Body & TrimService: Body & Trim

  William Corlew
2 years ago
Awesome. I pray I never need body work again. But they do customer service right. My vehicle was ready ahead of schedule, it was done to perfection and clean. They took care of the rental and kept me updated on my vehicle's progress. I will definitely return!!!

  Christopher Liberatore
2 years ago
Do not trust, they only care about your insurance money. Had my car towed in from the scene of the accident because it wasn't running right after the accident. Told them the issue just started when I tried to start it after the accident and to let me know if there was any issues. Fast forward 3 1/2 weeks, first phone call I ever got from them was the vehicle was ready. Went to pick it up and engine problem had not been addressed. They then proceeded to tell me they diagnosed it as a blown head with water in the oil. I refused the vehicle and they took it to the dealer who did not find any water in the oil, they found metal from a spun rod bearing because service king admitted to me they were knowingly starting and driving a car with water in the oil for over 3 weeks and it wasn't their problem because there was no damage to the engine from the accident even tho when I dropped it off I informed them there was a new, undiagnosed engine issue that started at the time of the accident. So we went from a blown head gasket to a blown engine due to Service King's intentional neglect. They never even called me, they just did the body work so they could get paid from insurance, never addressed any issues or concerns about the engine to the customer and admitted their negligence to address the engine issue to my face but won't own up. In any automotive business you know driving a car with water in the oil makes it significantly worse and due to their negligence and greed they screwed over another hard working American instead of simply picking up the phone the second they diagnosed it instead of just worrying about their bottom line. Avoid at all costs if you care about your vehicle because they don't.Update: responded to their response below, a month later still heard nothing. What a joke.Services: Painting, Body & Trim

  Karen Davis
3 years ago
They appreciated my business.They kept me abreast on the progress of the repairs.My vehicle was treated with respect and kept clean on the inside.They gave me a briefing on how to care for the repaired areas that were painted.I was very pleased with the results!Services: Painting, Body & Trim

  Henry Washington
2 years ago
Had a hit and run so I chose Service King to do the repairs. In order to make it like new they had to disassemble the door. They fixed the body damage but when my vehicle was returned the locks didn t work properly and my door handle was broken. I pointed it out to them and they refused to acknowledge any wrongdoing. Would not recommend.Services: Painting, Body & Trim

  Ray W. Cunningham
4 years ago
A great place to do business with. The Manager and her Associates make you feel like you did them a big favor when walk through the door. Their professionalism is top notch. I would take my truck back there the for body repairs again if needed.

  Joyless H.
a year ago
I had a dent in my car and this shop was able to make my car look like the dent was never there. The staff was also kind and my car was repaired within 4 days just like they said it would be during the estimate.

  Quentin Martin
4 years ago
So far so good. They are prompt and very professional. They kept me informed daily. I love the job they've done. All of the staff members are friendly. I recommend this place. I'm unable to wash my vehicle for a while but everything seems to be fine.

  Kyle Donnelly
2 years ago
They did a great job with my truck damage. They text you to keep you informed with status almost daily. Much better than some other shops around that won't even answer or return a call.

  Hope Watson
2 years ago
Service King cancelled my January appointment to have repairs done due to the storm and rescheduled me for February. I show up to my February appointment to be told that it had been cancelled. My claim ended up being dropped through my insurance because Service King never notified them that they cancelled my January appointment due to weather. Why time I spoke with the men who work there they gave me the run around and acted like they didn't want to do the work. I will never deal with this company again.

  Norman Ressler
3 years ago
They did a great job. Had a scratch on the side of my truck that would have cost $1,000's the salesman buffed it out saving me thousands of dollars. Thank you, I will be back if I need your services again.

  Caleb S
4 years ago
Service king, especially Bradley, was nothing but amazing! They kept me up to date with my Subaru with daily texts and I couldn't have had a better experience. I couldn't explain my reaction when I got the text " Caleb your Subaru is fixed and ready to come home." Would recommend this to everyone.