ABRA Auto Body Clarksville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley
2 months ago
*Before and after repairs*I cannot thank this team enough for the work they put in. Lori did the best job taking good care and keeping up with updates, not to mention the repairs are more than perfect! Lori went through every detail beyond what I noticed, ensuring that these repairs were not rushed but done correctly the best way possible. As much as my truck means to me, I am so happy with the results! Thank you so so much!!!

  Bailey Breedlove
4 weeks ago
It took about 2 weeks to be seen for the initial estimate and then about a month before I was able to drop the vehicle off. I assumed that the month wait meant that parts would be ordered and they would have the service bays/staff to complete the work in a reasonable amount of time. Obviously this was not the case because at drop-off they told me to expect it to take about 30 days. This was a bit of a surprise since the estimate was for 10 hours of labor. It did take a month to finish and I am happy with the results, my only complaint is they did clean the exterior but this white dust that was all over my interior/center console/front dash (this is only annoying because the car was essentially fresh off the lot when I was hit). I was updated weekly with where the car was at in the process but always with the caveat of being behind many other vehicles in line for certain stages of the process. I don t know if this timeline is the norm for this area, but I would shop around and see if others can do it quicker. Obviously my car was drivable so I wish they would have let me wait to drop off until they were in a position to get it done quicker.

  Suzanne Adkisson
a week ago
I really have to hand Abra a round of applause. Lori and the team she works with made an unpleasant situation as smooth and painless as possible and we are so grateful for her attention to detail and customer service. Our new vehicle had been rear-ended and she gave us confidence in knowing the vehicle she delivered back to us was as good as new. Thank you Lori!

  aleekat73
7 months ago
Great communication. Quality work. Initial estimate was 50 days. Got it back in 38. Update: Notice what looked like a blemish on a door. Went back yesterday after 3 weeks of having the SUV back. Jacques Brown took one look and said overspray. Took my SUV into the shop and was all cleared up in about 20mins. Great Job!!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Linda Potts
a month ago
Couldn't be happier with the service on my 2017 Highlander. I was kept updated on the progress. I couldn't believe how clean my vehicle was inside and out when I picked it up.

  Ricky Brown
a month ago
Ms Lori kept me updated on any and all changes concerning every facet of the repair. She made the process seamless. Thanks Ms Lori just know I d recommend attaining her as your CSM if you value a great customer service experience.

  daniel rongholt
2 weeks ago
Lori was amazing! She kept us informed during the entire process! We could not be happier! The work done on my car was professional! Highly recommend!!

  Ashley Mata
a month ago
I'm a parts delivery person and frequently deliver here. I had to stop in today on my way to Murray Kentucky and ask them to put my spare tire on because I had a nail in one. They did so without hesitation and I am extremely grateful for the help. They're all the nicest people here!

  Brandon Shaw
a month ago
Best place around in Clarksville to get your car repaired after an accident. They kept me informed every step of the way and was upfront and honest throughout the whole process. They stay busy for a reason. You won t be disappointed.

  S P
a month ago
Abra was such a pleasure to work with. They went above and beyond to keep me informed about my cars repair. Jaques was friendly, communicative and extremely accommodating.Ms Donna truly made this entire expierience a pleasure.If our trucks ever get damaged again, this will be the only place we will take them!

  Denis Perez
3 months ago
ABRA was really helpful getting my car looked at in a timely manner.. Way faster than my insurance adjuster..

  Russ Marshall
2 months ago
Car was badly damaged in Dec 9th tornado. Visited Abra's website, and used their "online estimate" tool/app which stated an estimate in 48hrs. After 3 weeks I called them directly. Spoke with a woman that stated we don't use that online tool. 3 weeks wasted. Booked an appointment, another 5 week wait. When describing the damage to the car the woman said it didn't sound safe to drive, which it really isn't. Made the appointment. Day of appointment I had setup for the car to be towed to Abra. Tow company was running late, called Abra, spoke to Donna, let her know I'll be late for the appointment due to the tow company being late. She stated that's ok, once it arrives we'll do all the paperwork with you. a few hours later the tow company calls, they are cancelling the service because Abra won't take a tow in for a non insurance claim. Those are expected to be driven in and driven away same day. I called Abra again, spoke with Joanna (apologies if I got the spelling wrong). She confirmed Abra doesn't take tow ins for estimates because the car could sit around for 6 months, you read that correctly (six, months, half a year) before they look at it. I indicated that NONE of these small details were relayed to me in any fashion. Joanna said I don't know who you spoke to, which we discovered together was Donna and Donna didn't know it was being towed in. Was I upset, yes. I've waited 3 months to get an estimate expecting to get one in a reasonable amount of time after securing an appointment.

  Patricia Durret1954
4 months ago
All of the employees at Abra made what could have been a major inconvenience into a completely pleasant experience. I was kept up to date on all repairs and timeline, my car was completed sooner than estimated and looks perfect. Due to their partnering with Enterprise Car rental on N 2nd street my car rental experience was easy and quick. Hopefully you will never need their help but if you find yourself needing repairs following a car accident I would highly recommend ABRA . Thank you Lori S. and all

  Forrest Burton
3 months ago
The folks working at Abra are amazing they streamline everything and kept me in the loop of what was going on with my vehicle. I got updates of what phase of repair my vehicles in and if there was any delays they also told me what was delays and why. I recommend them to anybody who needs their car repaired. The customer service is friendly and they do amazing work.

  Carolyn Smith
4 months ago
The car is fine and I appreciate the work they did. However, I am not satisfied at all with my dealings with Korina King. I had call numerous times throughout the 10 weeks you had my car. There were times when she told me things regarding my car that was not so. When I called her out on what she said, she said that is not what she said. Throughout this whole ordeal I kept excellent records of each conversation going both ways. Every conversation was documented with time and date. I do feel it should not be the customer s responsibility to call and continue to check on the status of their vehicle. In addition, it is important to keep the customer s vehicle straight from another customer s vehicle when reporting an update. Personally, I am not sure I can recommend ABRA, especially if they have to deal with Ms King.

  Adam Woodring
5 days ago
Very transparent about the process and wait time. Courteous and thorough when I would call for an update. Delivered my car back to me in the timeframe quoted to me when I dropped it off

  April
a month ago
Due to a parts shortage it took longer than expected to get the vehicle back but the staff never failed to keep me updated. They did great work! Great bunch.

  Betsy Albright
4 months ago
The repair work was excellent! Looks as if nothing ever happened! Lori was such a tremendous help! She kept us informed and gave us valuable advice! She even waited for us for an after hours pickup! Highly recommended!

  Kimberly Blake
a year ago
I was involved in an accident and my front passenger fender, head light, and front bumper all were damaged. I took my car to ABRA and they did an awesome job fixing all of that and installed a more updated headlight. My car looked new after I picked it up from them and I would recommend everyone to them. Thanks for hooking up my ride.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Mark Cox
2 months ago
ABRA reception and customer representative were friendly. Customer rep explained how everything would work and the car was done in the time frame given. Repair work was excellent!

  Timothy Brown
4 months ago
Text Updates were concise and always on time. The associate that helped, Lori, me was wonderful and always got back to me within 20 minutes. Got me my car back in a very reasonable time, and even helped me with the rental when the insurance screwed me over.

  B Price
5 months ago
Staff were very honest and very professional. Kept me updated as they fixed my super duty F250 bed that was hit from the side. They also offered me ride to the rental. I would recommend this business any day.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Megan Dallas Payne
6 months ago
Lori was amazing and such a huge help. They kept me updated the entire time. My repair finished sooner than expected and my car looks great.

  Jasmin Fowler
3 months ago
I was in a hit & run. Abra auto repairs made the transition fast & easy 4 me. All the ppl there where super polite & they always always greet U, even with a smile.

  J. Stuntz
3 months ago
Did a great job color matching my paint and metal work was great.

  Crystal Mills
7 months ago
We decided to take our 2023 Subaru Outback to Abra Auto Body in Clarksville TNafter a big tree branch feel on it after one of the storms we had. Everyone we dealt with at Abra were very nice and professional answered all questions we had. They kept us informed on a weekly basis of the progress of the repairs and the last week they gave us an update everyday. Bonus they detailed my car when they were finished and washed it. We really hope we wouldn t need to use them in the future but we will if anything happens to one of our vehicles again. I would recommend them to anyone.

  Runnell Townsend
2 months ago
Abra totally impressed with their professionalism (Lori) and honesty, this was my best experience dealing with auto care. Thank you guys so much for making me feel special!!

  Jaqueline Pack
10 months ago
Our only family vehicle had to have the door fixed along with some other parts. Although they were able to return the vehicle to us within a month, some other issues became apparent later on. We took the vehicle back 3 times for these minor issues to be fixed but we could tell that our rep, Lorrie was getting annoyed. She was a bit intense and very straight-forward but we figured it was just her personality. One of the issues was the non-functional trunk button located in the door that had to be fixed. When my husband once again took the vehicle in, he was sent home 20 minutes later and was told by Lorrie that they just had to play with the button a few times for it to work again. This ended up being a temporary solution so when the button once again stopped working, i called ABRA to confront them and hopefully get it fixed. Lorrie mistook my frustration, denied what my husband had said and told me that I was aggressive and demanding. Yet, we never said anything about her behavior and had to remain patient even after returning the vehicle multiple times. This is our only vehicle, we are a family of 4 and work so taking it in would put us in an uncomfortable spot. Now I can t take the vehicle back because I m afraid something will be done purposely to it and all because I spoke up. I m truly dissatisfied and disappointed with my experience at ABRA. I am not one to write reviews but I don t think we had a fair experience given our vehicle was not properly repaired and we had to pay such a high deductible.

  Alisa McIntosh
10 months ago
After being sideswiped in my new car, I took it for a quote at Abra. From the first contact through the last, they were phenomenal! They got my car looking new again. Even my picky husband could not tell where it was damaged! The customer service was point on and the receptionist went out of her way to help set up my rental since I was new to the area. She patiently explained each step I would need to do. Jacque was superb in his quote and service making sure he kept me apprised to where in the process my vehicle was each step of the way. Highly recommend to using them! They are very busy being as good as they are so you may not get your vehicle back immediately but the results are worth the wait!Services: Painting, Body & Trim

  Harold Hensley
6 months ago
Superior communication from Lori Simpson and expert workmanship and repair. Timely repair and my car looked just like new! I would highly recommend this business for anyone in need of body shop repairs.Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim