O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Juan Florez
4 months ago
Very helpful. I am trying to get something for my son that is in another city.

  Jack Phillips
3 months ago
Great service. The staff were helpful with what I might need for the job and recommended different options. They also shared what I might encounter during the job.

  Liz S
a month ago
Jake was so helpful and friendly. And I will remember that next time I need brake/tail light bulbs...oil... batteries axles brakes....

  Jason Crusing
4 months ago
Went in last night to have my girfriends battery checked. first the guy couldn't find the battery that was staring him in the face. then he tried to test the alternator when the car wasn't running and tried to tell my girlfriend that she had a bad alternater and battery. then after i got her car started and proved the alterneter was fine he told he couldn't change the battery because the ECM was mounted on top of it.... so yeah I bought the battery, stuck it in the car and drove away. either this guy know absolutly nothing about basic vehicle maintenance, or he was trying to sell my girlfriend something she didn't need, will not be returning to this store.

  Darrell Eaker
3 weeks ago
They parts for a 57 Chevy in stock!! Damn!!

  Josh Ingle
2 years ago
These people really don t know a thing about vehicles. Their only knowledge is evidently what a computer can pull up in front of them. Someone that I know very closely came to the store in desperate need of a battery. She was having battery failure with two young children in the car in the night time. They had a battery that was fully capable of being used on her vehicle which I checked was in stock. I also got information from another location that this battery could have been used in her vehicle as well with no issue. However, they chose to sit around on the counter and joke around rather than trying to help a customer in need. Their social gathering was more important than helping a mother with two young children at night. When I called them to question the situation, the manager Tori instead of apologizing and trying to fix things, decided to react argumentatively. After I got off the phone, I then received two quick phone calls afterwards from the same number which I tried to return the call, hoping that they were actually deciding to make things right. Instead, what I got when I finally answered the phone was that I was harassing them. after talking with management at another location, they told me that the company has frequent complaints about the attitude and work ethic of those at this location on E. Brainerd Rd. Beware of these people, or wouldn t surprise me that they would probably just give you the wrong part due to their lack of knowledge and need to help people.

  Jennifer Miller
6 months ago
Their customer service is on point. Staff is very friendly & eager to help.

  Anna Swilling
10 months ago
Stop by for the best customer service in parts ever. While your there make sure you ask for Jon V

  Nick B
6 years ago
I've only had 1 experience at this location, but that experience will have me coming back. Folks were VERY friendly, quick, knowledgeable.. will definitely be going back. Thanks guys and great job!!went back there and same scenario, folks went the extra mile to make sure i had exactly what i needed. Great job folks!!

  Brett Elliott
4 years ago
As the owner of German Autohaus here in Chattanooga, I expect a certain standard of customer service. Flynn, at the East Brainerd store, helped us get back on the road when we were in a tight situation nearing closing hours. Once again, O'Reilly Auto Parts and its employees have gone above and beyond in customer service. I highly would recommend this business to anyone.

  Mike Blevins
a year ago
Everyone needs to get the training done before they get stuck out on the floor and taking orders for stuff that they have no idea if it is right or not but they will let you come in 3x's and still give you the wrong thing I think that they need more training

  J. Hill
a year ago
Staff was very knowledgeable and helpful, and pricing was fair. I'd go back again when needed.

  Lauren Milleville
5 years ago
Shout out to Flynn. We were driving from out of state and had some engine troubles. We stopped in to this O'Reilly's and Flynn greated us with a smile and helped us figure out what the probelm was. Can't say enough about what a great experience we had with Flynn. Devinitely will come back to this location

  Greg Perryman
9 months ago
Great store! Even better employees!

  Billy Wilson
5 years ago
Bought some BMW parts and brought up the fact I wasnt sure if I would use them or let them sit for awhile. That turned into, "we can't help you. No refund, no in store credit".Should have ordered online elsewhere

  Richie Stone
3 years ago
Enjoyed watching the employees handle a very irrate customer. She was rude and vulgar and both employees handled the situation professionally. Bravo to them

  Clay Kennedy
4 years ago
Having visited numerous Parts Stores in my 50 years, the guys at the East Brainerd Road location are by far the best. Not only do they know about Parts, they strive for customer service!!!

  Tommy Fraley sr
5 years ago
Good service is always knowledgeable individuals friendly and very helpful competitive pricing. Will always continue to do business at this location whenever possible.

  Luke Stratton
5 years ago
Help is ok most of the time. One dude there seems like he hates helping ppl and wouldn't dream of coming out from behind the counter to guide you to a part.

  Michael S Rodgers
2 years ago
Very good service and has the part's I need always

  Merica Made
4 years ago
Favorite auto parts store hands down always great service

  Kat Morris Murals and Graphic Design
6 years ago
The staff here are super helpful and knowledgeable. They are my first choice in auto parts stores!!

  Lacey Garcia
4 years ago
Love that there's a female working really good at her job. I think her name is Mersaydez

  Timothy TheFixer003 Nicewanner
4 years ago
Mr Ron Howington is the king of car parts! Bow to the king! If he can't find the part you need...it can't be found!!

  Roy Kaylor
a year ago
Parts for my truck,Very Professional &Helpful

  david little
a year ago
Helpful we was broke down they helped so much

  Marcus Moore
5 years ago
Close by but be careful on transmission fluid purchase was almost sold incorrect type for our car.

  Annette Hartline
2 years ago
I LOVE THIS place. Very helpful.

  Derreck Worley
4 years ago
Very nice , great price on my new battery

  chuck Milles
a year ago
Great staff and great prices