Express Tire and Auto Service
4.6 (121)
4911 TN-58, Chattanooga, TN 37416
(423) 499-3576
expresstirechattanooga.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Express Tire and Auto Service is a highly rated auto repair shop in Chattanooga, TN, known for its exceptional customer service and professional staff. They offer a range of services including tire replacement, oil changes, and general repairs and maintenance.
Services offered: Auto repair shop, Tire shop, Towing service.
Express Tire and Auto Service Reviews Summary
Pros
- Excellent customer service and professionalism demonstrated by the owner and staff.
- Efficient and quick service, with customers praising the timely repairs and tire replacements.
- High level of honesty and integrity in diagnosing and fixing issues, saving customers money.
- Knowledgeable and experienced staff capable of handling a wide range of auto problems.
Cons
- Occasional instances of over-tightened lug nuts during tire changes reported by a few customers.
- One negative review regarding incomplete repairs and poor customer service experience from several years ago.
Suggestion
Ensure thorough training on proper lug nut torque specifications to prevent over-tightening issues during tire changes. Address any past customer service complaints to maintain a positive reputation.
Positive Words
Excellent, professional, friendly, knowledgeable, honest, efficient, quick, recommended, great service, trustworthy.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Debbie Brown
a month ago
This is THE best place in town for new tires or any kind of auto service. Steve, the owner, and all the staff are excellent. Super customer service.
loyd Witherspoon
a week ago
Great place, great service. I discovered them last year when my truck needed a new starter. I have since brought 2 other vehicles there for various reasons . They always do a good job. Thanks!
Brianna Evans
a month ago
Took care of our tires last minute without breaking the bank and very friendly staff.
Darin VanMeter
8 months ago
We stopped in this morning as we were leaving Chattanooga after visiting family, and we re heading home to Hannibal, Mo, about an 8 1/2 hour drive. Just as I left our sons, I found a flat tire with a large bolt and washer in it. I was able to air up and drive to Express Tire and Auto. We waited less than 10 minutes and they got us in, fixed up and on the road with a patch when I was more than willing to buy a tire. Thank you so much. We had a pretty warm day and 8 1/2 hr trip. No problems. Integrity, service and very pleasant to visit with. I certainly recommend
Joshua Green
a year ago
Exceptional customer services. Will go here for all my auto needs. I highly recommend Express tire for everything you need. Thank you guys for my tires and leveling kit install, I couldn t be happier
Annette Boyd
4 months ago
Excellent service and professional! Everyone is so nice.
Tyler Proctor
a year ago
Where I always go to get my car serviced. They work with Element if you have a company vehicle and make it a quick and painless place to drop off or wait depending on what you re getting done and how busy they might be.Honest, knowledgeable, and always quick to get you rolling when you walk-in!
Michael James
a year ago
I needed a tire repaired due to a screw in it. Express Tire and Auto Service fixed the tire in a timely manner, for a great price. I waited in the waiting area during the repair. I would recommend them.
Jordan James
3 years ago
My mom and I were traveling from out of state and while we were in town we got a screw stuck in one of our tires. We looked up some shops and found this one, and we got lucky! All of the employees were extremely nice, they got us in right away, they told us all of our options, and were very helpful!!!! They were honest, quick, and very nice. They talked to us the whole time while we were waiting and we felt very welcomed here. This place has amazing service and I highly recommend it to anyone, in state or out of state!!! They saved us! We wouldn t be able to continue our road trip without them!
Gabriel Gonzalez
2 years ago
The only word I could describe this place is AWESOME!!The whole team are great.Even though they have a minute to be close they took the decision to change the breaks pads of my vehicle and they did lt fine and quickly.Attention was great from all of them...fantastic team.10 for them.
Ian Blair
a year ago
I came in with a 16 Ram 3500 (97,xxx miles) that several shops had told me I had bad ball joints due to my highly uneven tire wear. All bids I got for this job were $2000+. I took the truck to Jimmy and he said "Before we start throwing parts on it, let us take a look at it." The truck was looked over by them only to find out the ball joints and all parts in the front end are in great condition (however the front end had massive negative toe in which was fixed very promptly). After an alignment the truck feels BRAND NEW and my fuel mileage is even a bit better. These guys literally saved me thousands when they could have slapped me with a $1500 bill and called it a day. I probably wouldn't have been the wiser.In an industry full of scammers, these guys are the opposite.To all the guys down there. You're the best. Give yourself a big pat on the back. I won't use another tire dealer besides yall ever. Wish I could give you guys 10 stars!Service: Steering & suspension repair
Tiffany Alsobrook
2 years ago
The owner of this store was very courteous and let me know that there was a first come first serve basis. His mechanic was very thorough and I felt like I got the best service for my money at this shop. It s hard to find honest mechanics and good prices. I believe the store provides honest feedback on his services and good pricing.Service: General repairs & maintenanceService: General repairs & maintenance
Kim Baxstrom
2 years ago
The owner of this place has always been so honest, trustworthy and all in all,,has great hard workers working so diligently to make all/ everyone pleased.,happy, and smiling going out of his business! Great Job. Everyone and ESPECIALLY,,the owner,,Steve! I have used him since 2000..,so yes,,very very dependable business!
Blaine Headrick
6 months ago
Steve and his crew take care of your car. They have the experience to tackle just about any problem.
Rich Blain
a year ago
I took my promaster van here because there was a popping noise in the front end within a short time they showed me the ball joint was about to fall apart and said the rest of the front end looked good so I had them replace it and realign the front end for a great price they will be doing all of my work from now on. Before I came here I went to the Chrysler dealership in Chattanooga they told me with 337000 miles they would have to rebuild the whole front end it would cost 11000 dollars and I can t beleive they didn t show me the ball joint falling apart a real safety issue could have caused a wreck if it broke I will never go back the Chrysler dealership in Chattanooga
Eric Bennett
2 years ago
Got 4 tires, oil change and fluid check. They were very good about communicating with me and the price was good compared to other national chains where I would have only gotten the tires for whey I paid for everything here. Thank you.
Mark McOmie
11 years ago
A great place! Very efficient, they work you right in and there is always someone greeting everyone as they come in the door. I have used them for tires and brake work on all of my cars. I have seen everything in their shop from exotic cars to large work trucks. Just this morning my low tire pressure light came on. I stopped in they pulled a nail out of my tire fixed the leak checked my air pressure all in about 15 minutes. I have always had great service and they have a talented crew.
Kenneth Ware, M.Div.
3 years ago
Not good customer service. Didn't want to take time to find my problem and fix it bc he had other cars waiting. Rushed me off without fixing my car. Total waist of my time. I took my car somewhere else and I had no problem. I'm totally disappointed in Goodyear Express. The manager was very rude to me, told me to come get my car bc I was aware that he was pushing my car out of the way to get to the next car. He didn't want to fix my car, but He tried to sell me some tires and I didn't want them. Then he slammed the phone on me. I don't recommend this place. No face masks either. Five years ago, they didn't want to fix another car I had. Sent me on my way. They don't have good customer service nor mechanics. Don't take your car to Goodyear Express 58.
Patrick
4 years ago
Absolutely great experience. Very helpful and friendly people who fixed my car and got me back on the road in something safe for a fraction of what I expected to pay. I highly recommend this shop and will be returning anytime I have future needs.
J Hutchison
3 years ago
My radiator bled out all of the sudden, and this was the closest place I could drive to without overheating. I'd never been here before then.Even so, I'll definitely be using them in the future. They quoted the price before beginning, gave me a realistic timeframe, kept me up-to-date on the progress, and fixed it the first time. That's about all you can ask from a shop really.
Mary Suggs
a year ago
I just heard from a friend of an extraordinary good deed performed by Steve at this shop. I want to say thank you. Random acts of kindness are rare these days. God bless you, Steve.
Hannah Vayda
3 years ago
Best place in town for new tires, oil changes and tire rotation. Staff is courteous, professional, and they make you feel at home. Prices are reasonable, and I know I can trust these guys to do a great job.
W Cook
6 years ago
We have used Express Tire for the past 12 years...probably more. They always are helpful, informative and trustworthy on all of their work. Have recommended them to many folks based on our experiences. Keep up the great work!
Derrick Lloyd
5 months ago
Can't complain get you in and out 20 minutes to 30 or less
Anson Merriman
7 years ago
Crooks at this store!!!! I bought a lifetime rotation and balancing, at the time I purchased my tires. I was told that this was a national warranty and would be honored at any Goodyear location. I had my wife take our vehicle to the HWY 58 location to have this service done and they tried to charge my wife instead of honoring the warranty. Beware of this place and make sure not to send your wife or daughter alone because they obviously prey on women and try to rip them off!!!!
Armando Ramirez
a year ago
Great place to get your vehicle serviced! The whole staff is very knowledgeable and professional!
Tim Stowell
a year ago
Excellent, personable service. Answer all questions, leave with a good feeling. Value for one's dollar.
Derik
5 years ago
Honestly, overall good service. BUT, if you re having any tire changing done, do it yourself. They over torque your lugnuts, and it ll strip your bolts. Did it to me twice already, and ended up leaving my wife stranded and had to go change the tire for her. I m a 200 pound man and i needed a two foot long wrench just to get enough leverage to take off the nuts.
Kelly Kecskes
7 years ago
Well came in with fuel leak got the leak fixed but couldn't get truck started due to air in lines so the burnt the starter up replaced the starter free of charge but still didn't get truck running. Had to tow to another shop to fix it.. So paid 300 for nothing and another 400 to fix it.. And the mechanics are very hateful and rude..and no there was nothing else wrong with truck ran fine pulling in your driveway. The point is when someone brings a car or truck in it should leave completely fixed no matter what it takes.. That's customer service Sir. And your also a smart a** as we can see below.. You where wrong that is it..
Paul LeBron Putnam II
a year ago
Great customer service and professional mechanics. I have used them for several years and have never been dissatisfied.