hatcher autoplex service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rob Nelson
11 months ago
I was driving from Little Rock to Chattanooga for a family reunion. For months, I had been searching for a specific car. I couldn't find one in Little Rock or Memphis. They had one at Auto Vision, so I stopped by to check it out. It was the car I was looking for!The staff was great. They knew what I could afford and what I wanted to get for my trade. They worked out the deal and gave me what I wanted. I don't have the best credit, but Auto Vision offered me an interest rate that was 4% lower than the rate I was quoted in Little Rock for a similar car. I am a real person, and I finally own my first real convertible!

  WClay Crook
a week ago
Made an impulse buy that worked out great! Randy and the other staff made it pleasant, quick, and easy, along with great follow up every step of the way.

  Sharon Criswell
a month ago
Was definitely the most pleasant auto buying experience I've had. Jerry and Lisa were great to do business with.

  Bryan White
2 years ago
Randy was a great help. Truck was as advertised, even better. Randy got me the loan when my bank could not deliver. The loan process was very quick and easy, maybe an hour total at most. I could have been in and out with new truck in less than 2 hours if I hadn't drug my feet. Overall a great process and a great dealer. Thanks

  Alonda Sweat
a year ago
I ve worked with Randy and Sandy numerous times in the last year. Back last year I had purchased a car from them that turned out to have a lot of issues, they sent it out to a couple shops at their cost to define the problem. Turned out that the car just couldn t be fixed, and they would not rest until I was completely satisfied. They ended up finding another car that would suit my needs. They treat you like family. No regrets

  Amanda Casey
5 months ago
We purchased my daughter's car from Hatcher's Autoplex, after finding her vehicle online. They made it incredibly easy to purchase, but it was the service we received after the sale that makes them standout. They were on-hand for more information and to answer questions immediately and they even faxed paperwork to our License Bureau, even though we live in another state. I cannot recommend Hatcher's Autoplex enough, and am already planning on looking to them to purchase our next vehicle!

  Tim Wagner
2 years ago
Randy made purchasing the vehicle remotely an easy task. He was prompt with paperwork and communicated well. The vehicle was described well and I'm very pleased with the transaction. I would strongly recommend using this dealer to anyone. Thanks Randy, I love "Sarge"

  Mickey Barton
2 months ago
Hat's off one the the best place to do business for a truck they will have you in and out gone and make you feel like family thanks

  Joyce Robertson
6 months ago
Great service, very polite workers, take time out to explain everything.

  jd hancock
2 years ago
My wife and I just had an incredible purchase experience on a Honda S2000. Randy's flexibility to work with us, we're in Memphis, was unlike any car dealer we've worked with. Thanks so much! We will keep AutoVision in mind the next time we're looking for a vehicle!

  Sbd D
2 weeks ago
Great experience! Would trade with Randy anytime .

  Roger Spicer
a year ago
My experience, lol. Bought a car there last week, March 16 2023. Paid 7000 down and I financed the rest. So I was told it had new tires well that was false, back ties are new but front tires are dry rotted. Called them today 3/22/2023. I'll get you a good deal on some tires, so basically f off. Not counting the Hi beam light was hanging with no bulb in it and a low beam light was blown. No floor mats so I don't recommend at all. Bad customer service after the sell. Go somewhere else. Actually looked at the car the week before but the day I bought it I didn't, just did all the paperwork and went home. I took his word and didn't think anything else about it until my son bought it up a couple of days later. My bad for putting trust in them. Live and learn I guess!

  Luke Nowell
2 years ago
Great customer service! Easy buying experience. Whenever we are in need again, Auto Vision is where we will come first! Randy Carroll and Ms. Lisa were so helpful and gracious and kind. They are the salt of the earth and really made the experience enjoyable. Take time to stop and check out their inventory! Priced right. You won t regret it.

  dinesh kumar
a year ago
This is best place if you trying to get a good condition pre owned cars and this dealership has the best team.I know Sandeep from long time and finally got a chance to buy a Mercedes car from their dealership. And my recent favorite-Randy is the most patient, helping and supportive . He helped me with the paper work without any hassle. And even Josh along with Sandeep helped me to check the available car models and gave me many options. From what I observed they never want any customer leave unsatisfied.

  Sharonda Kirkwood
3 years ago
Went looking for a car for my 18 year old daughter and they had the perfect car for her. Drove all the way from Lakeland. Randy was great!! Customer service was very good. He was very kind and patient Great experience over all. I get the car home and had some issues. Reached out to Randy and he was on top of everything and he went over and beyond. Sandy picked the car up and make sure everything was taken care of. But here s the kicker. We bought the car as is and Randy and Sandy made sure that the car was looked at and serviced and they also provided another vehicle for her to drive while her cars was being serviced. Needless to say they spent out of pocket over $1200 to make sure her car was back to running had it serviced and fixed the issues. These people hospitality patience and customer service you won t find anywhere else. They re not just selling you a car but they take pride in their business and they definitely takes care of their customers.. Thank you Randy and Sandy for a great experience at Auto Vision

  Artem Jiltsov
3 years ago
When we first came to this place, Randy was very nice and friendly. We picked out the vehicle that we liked and we were ready to make a purchase. That s when things got interesting, apparently Mr. Randy has no experience dealing with customers who are tax exempt. We own a business in Memphis area, we ve been there for over 15 years, so we know what we re talking about when it comes to purchasing vehicles from car dealerships. But Randy kept on saying that unless you are a dealer or a military person, you can t be tax exempt. That is not true, as business owners, we never pay sales tax when purchasing vehicles; he should ve known that, but unfortunately he had no clue how the process works. The funny thing was that we were actually trying to buy two vehicles, but Randy was extremely stubborn and rude, and then at the end he was very unprofessional. So basically this guy ruined our day, missed out on two car sales and left a terrible impression as a salesman/manager. The best way to describe Randy - he is a professional idiot. I could use some bad words to describe my overall experience with this place, but I m not going to. One thing I need to mention though, is that people who work at dealerships should know how business purchases work, and clearly Randy and his buddies have no idea about tax exemption etc. PS, we actually ended up going across the street to American Motors and bought two vehicles there. Those guys were great, they immediately recognized our tax exemption, so we were very pleased with the way they handled things. I definitely want to recommend American Motors to others, very friendly and professional staff.

  Vinsant Evans
3 years ago
Randy and staff were great. They made my purchase so easy and quick! We got the best deal on an FJ Cruiser and we left as winners. This team truly finds their customers great deals! Next car purchase will only be here! I m sold!

  Norman Kee
2 years ago
I bought a Jeep from them and I must say they went above and beyond to make sure I was satisfied! I'm 59 years old and this was the best car buying experience I ever had! Randy Carroll is the man to see!

  Kira Jones
2 years ago
I m a first time buyer. I was looking for a Jeep. I sent messages to Randy directly and all he did was read them. Never reached out to me, I had to do all the calling. Website says they help with bad credit or no credit at all. He didn t seem eager to help me at all. Instead of telling me he couldn t help me again I had to call him just to find out. Read the bad reviews anyway but thought I d give him a shot. So much for great customer service . I live in Cordova, Tn by the way. Glad I didn t drive up there. I ll stick to the wolfchase area for vehicles.

  Tymm Von D
3 years ago
Fast and accommodating. Got us in and out quick. Apply for financing online and email any info they need and it's as simple as that. Addressed any issues I had without a problem. Def recommend. Randy and Joshua are good guys.

  John
2 years ago
Bought a truck in October 2020. The check engine light came on during my test drive, and I brought it up to Randy. He said something about sediments sinking in the gas tank blah blah blah. I was a first time buyer and I believed him. Turns out it was a bad lifter. A breakdown 30 miles from home and $1400 in repairs later, the technician tells me that the engine light had indicated the engine misfire for months.Not to mention, I had told him my monthly budget was $400-$500. I asked him about this particular truck, and he said Yeah it ll be about $500. Turned out to be $585/ month. I felt rushed to sign the papers as it was the end of the month and he said he needed the sale before the end of the month.I m not giving one star because I also blame myself for this. Shouldn t have bought a truck with the engine light on.Edit to the owner s response: No, you must be confusing me with someone else. I felt pressured because you told it was the end of the month and you needed one more sale. Either way, doesn t change that I was sold a defective truck. My review stands.

  Anna M
9 months ago
The very best to do business with. Got a great deal. Great financing . Extended warranty. Personal the best

  Jordynne Tucker
3 years ago
Bought a Camry for our business. The salesman was nice and knowledgeable without being pushy. We got a great deal and a good warranty package. Thanks for getting us out in record time!

  Emily Sensabaugh
7 months ago
Anytime I have an issue they are quick to help! Everyone is so nice and straightforward with everything. Great place to go.

  David Hooker
a year ago
Good deal bought a 2017 Chevrolet z71 crew cabRandy will take care of you hit them up if u need a nice ride they will take care of you an an do there best to make you happy

  William Martin
2 years ago
Great service !! This is the 2nd vehicle we have purchased from these guy all around great prices and a huge selection of cars, trucks ,and suvs to choose !! Thanks again Mr. Randy for helping us get in our 2nd vehicle from you sir!!

  Sarah Hailey
3 months ago
They're always willing to go out of their way to help.

  Brittany Koonce
2 years ago
I just bought a car from AutoVision and I am VERY pleased with my purchase!!! Randy worked with me and has been very reasonable. I highly recommend this car lot.

  victoria saldivar
2 years ago
Thank you for everything you did for me today I truly appreciate everything. One of the best experience I ve had with trading and purchasing a vehicle. Definitely recommend this place to all of you! Each and everyone of them were all great ..thank you Ali, Henry, Fahim,Gabriel!!!!

  Linda Billings
4 years ago
Bought a 2004 mustang on 5/29/2019 so far have had to spend close to $800 for repairs. Took us a month to get the title after our check was cashed had to call at least 4 times to finally get the title.The salesman wasn t honest about the cars problems was only supposed to be a $60 part to repair it, the part we were told it needed this car doesn t even have that part on it. My advise to anyone stay away from this car lot