Wallace Kia of Bristol Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeff Bowman
4 years ago
They have the technology to efficiently give you information you need to make decisions on things like when to get new tires or alignments, but without being pushy on offering those services. The service advisor was great at listening to my vehicle concerns, and very personable. They checked everything I wanted looked at, then did exactly what I needed them to do, for a reasonable price. I left with the information I needed to get other services done in the near future when I'm ready.They have one of the nicest waiting areas I've seen for a service center. There are comfortable chairs, a television, nice bathrooms, and even tables to sit down and eat a snack at. They provide popcorn and fresh fruit, with vending machines nearby if you prefer. My service advisor popped in occasionally to give updates, which was appreciated.For those who are wondering, the information about my service ended up on my CarFax very quickly. This is one of the advantages to going to a proper service center.I think my only complaint is that I tried two different times to communicate with them online, first via email, and then via their online chat. I received no response to the email, and the chat representative couldn't give me any quotes, but promised to pass my information along and have a response soon. I never heard back from that either. Calling them worked just fine, though. It was just easier for me to attempt the electronic means first. I will just call next time.I tend to have very cynical views of garages and service centers. My family has often done vehicle repairs ourselves, but sometimes there are things that are too difficult or require tools we don't have available, and more often than not I felt we were taken advantage of. One of the things I needed checked required a Kia dealer specifically. I was glad to get the opportunity get familiar with this location, and leave without feeling taken advantage of. I will definitely return for future work needed on my car.

  Kyler Harley
a year ago
Quick and friendly repair, Catherine in service was great!Service: General repairs & maintenanceService: General repairs & maintenance

  Haley Chapman
8 months ago
Always do a good job

  Cheryl Blevins
3 years ago
Excellent customer service in the service department