Arlington Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eva Gleim
2 weeks ago
Arlington Automotive offered great service under the old ownership and has proven to be excellent under the new ownership. They offered me a 10% discount on an oil change and honored their promise! I chose to wait while they serviced my vehicle and it was finished in a timely fashion. I plan on using them for future auto needs. Thanks for a job well done.!

  Cole Getev
3 weeks ago
Very professional and fast service. I drove my van out of town after a trip to AA and it went great. We had a great time camping and knowing our car was in good hands prior to leaving. Take your car to Arlington Automotive especially before you go on a big trip, because they can test your coolant pressure and everything else.

  Jane Kerr
a week ago
Had a nail in my tire and even though they were super busy they made time for the repair. I was in and out of there in less than an hour. I would recommend them to anyone. Customer service is excellent!!

  Jennifer Thompson
a month ago
AA was very efficient. They did a complete inspection during the oil change and did not try to upsell us on things that weren't needed.At the end of the service, they sent a text with pictures and an overall "health" meter of our vehicle. It was a nice addition to the oil change. Thanks AA for excellent service.

  Kristy Taylor
3 weeks ago
I had front brakes and an oil change.Quote was given, work was completed quickly all with great , friendly customer service.They did my rear brakes last July.I'll continue to be a returning customer.

  phil ward
a month ago
Ms. Kitty was very helpful in finding a replacement for my tire that had a puncture in the sidewall. She got me back up and rolling again in short order! I can always count on Arlington Automotive to take care of all my service needs.

  Keith Mock
6 days ago
Great service from my initial call for a quote until I checked out! Highly recommend!

  Marj Brown
2 months ago
They are very friendly and they offer discounts occasionally. They did a great job on my car and were quick. I recommend them to anyone needing car repairs.

  Edward Riddick
2 months ago
John at Arlington Automotive came in on the morning of a blizzard and was there to give us advice when we took our Rav 4 in with brake issues. He worked with us and kept us informed until they got their full staff back, & then got the job done more quickly than we expected.

  Billy Murray Jr.
4 months ago
I ve been using these guys forever. I can t remember how many cars we ve gone thru over the years with 5 kids. They are top notch on every point you can think of.

  Keith Twisdale
4 months ago
One of the first times I have been to a mechanic shop where the manager of the store was as knowledgeable as John. John comes to the management position as a previous technician, which made all the difference in explaining to me the issues surrounding my car. Would recommend Arlington automotive in Arlington, Tennessee to anyone needing mechanical services.. They also do your basic oil changes tires brakes, etc.. John also went the extra mile for me and just making sure that I was satisfied so appreciative of his help.

  Steven Hardgrave
5 months ago
My car broke down in the middle of a long drive hours from home.The staff was friendly and knowledgeable and realistic about expectations. Got me on the road same day. Great communication system (phone/text/email). Took pictures of other areas of concern.Best mechanic experience in a very long time. Glad I broke down near them.

  Robin Robinson
5 months ago
To get a 5 Star rating your customer service staff should say something more than your car is ready and hand you the keys, turn and walk away when I had some issues with prior service from past I brought up when I came to the counter for my service appointment. (just not a warm feeling) Plus, how do I know where my car is? Last time I was there I had to walk around the sides of the building because the lot was pretty full but I was not sure where to even look. My point is to be a five star service provider, train your customer interaction personnel to deliver above and beyond Custer interaction behaviors. This is called the WOW factor in the customer service world.Service: Oil change

  Victoria Brasfield
4 months ago
My husband has been looking for a trustworthy shop to take his Camero and my dad recommended Arlington automotive. My husband is so happy with the car and says it is driving like it never broke down.

  Derrick Philyaw
a month ago
It is always great experience. when I come to get my vehicles serviced. The staff is friendly and helpful

  Enrique Bougeois III
6 months ago
It s no longer a locally owned business. Owner Brian retired, well earned. He had my business for 17 years. It was always personal, reasonable prices and best of all, quality work. Now owned by corporation, prices are up, and quality is far less. I never paid for plugging a flat until last week. I ll be looking for a new mechanic.Service: TiresService: Tires

  Mark Fristick
3 months ago
Dropped off Saturday morning for an oil change tire rotation and balance and had it back before 2:00 that afternoon everything done completely and correctly. Great service and communication

  Chase Cogswell
6 months ago
I came in for a soft brake pedal in April. I was told that I simply needed new back brakes so I got them. It didn't fix the problem so I came back and was told that I needed to take it to the dealership and they couldn't fix the problem and had to pay $135 diagnostic fee that I was not told about on the front end.

  The Bears
3 months ago
Jarred, the Mechanic was extremely professional and explained the cause of my issues and how to prevent them in the future. Also Pam was very polite and helpful.

  Maillot � Pois Rouges
6 months ago
I took my truck in at the last minute for an oil change and some other minor work at the end of the day. They called and said my truck was ready by noon the next day. I asked if they could perform a tuneup and fuel system cleaning. They said yes and I picked up my truck the next day.I have been using Arlington Automotive exclusively for the last 7 years and will continue to do so. Great group of folks who really care about their customers. And, their prices are very reasonable.Service: Oil change

  John Adams
5 months ago
Overpriced, final price was hundreds more than initial quote. Then charged an additional 3% for credit card. Been a customer for years, and new ownership has completely changed the business. Won t go back.

  Jade Lane
6 months ago
The mechanics and customer service reps here are wonderful! They found where my car was leaking, communicated the issue with me, listed out the resolutions and took care of my vehicle. I highly recommend them!Services: Auto engine diagnostic, Air conditioningServices: Auto engine diagnostic, Air conditioning

  Dr. M�lida Vega Jemmott
3 months ago
Service is always excellent. They treat you like family and if you don t need the service then let you know and advise you as to when you need the service.

  Cathy Isbell
3 months ago
Had a tire going flat on my truck. They were able to work me in quickly and get me back on the road. Thanks to all involved.

  Cynthia Brown
2 months ago
Wonderful service. Honest and so caring. I wouldn t trust anyone else with my vehicle

  John Kelley
5 months ago
Arlington Automotive is the Best Place to take your car! They keep you informed and shoot you straight on what s going on with your car! They go the extra mile!

  Douglas Martindale
6 months ago
Quick turnaround on getting the work done on my vehicle. Ended up saving more than $300 of the initial quote. Great service and friendly people.

  brandon
7 months ago
Have taken my cars to Arlington Auto over past 15 years and I ve always felt they were honest, professional and did what they said they d do even when it wasn t the best of news and I had to spend lot of $$$ on repairs. BEWARE that this is no longer a locally family owned business. This business was sold to corporate folks who might not understand the successful business they acquired was accomplished from previous ownership doing customers right by being honest, knowledgeable and honoring commitments.My first/last experience with this new ownership was horrible. Glad to provide any details/clarification to anyone who contacts me for my experience if it helps make your decision on whether to use this business.The manager was untruthful, did not do what he said he would do, and charged for a repair that did not get complete. How can you charge for something you ended up not providing! There were several parts and labor that I agreed to pay IF after diagnosis confirmed his techs suspicions . I d have to pay $150 diagnostic fee to know for sure which I had no problem and agreed. That would be applied to bill that would be over $500 to replace parts + labor to repair.Their diagnosis indicated other issues and I declined that recommendation and I told him I d be picking up in hour or two to take elsewhere. When I picked up and expected to pay $150 diagnostic fee, I was told I owed for full initial $500 because they took extra labor to diagnose. However, they didn t fix, why did I pay for parts that I never received!!!??? If they would have made repair, they would have put new parts estimated at least $200. Though I think $150 was fair to spend hour or two diagnosing, if I needed to compensate by paying little more I would understand. But forcing me to pay for partial labor and 100% of parts I didn t get in my opinion is unethical and unlawful-You can t charge for goods and services not rendered!I hope this feedback will help ownership improve in case you start to see similar feedback or a slow down in business. For the hard working people, I hope this helps make educated decision on where to get vehicles serviced.

  teagan nagy
5 months ago
I've heard absolutely wonderful things about this company!! Thank you for helping out 3 dear friend Kara!

  Jason Williams
4 weeks ago
3k and 3 weeks and still didn't fix the issue. Horrible. Beware. DO NOT TAKE YOUR CAR HERE.