Freeland Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaitlyn Ernst
7 months ago
Denny is the best! When my engine light came on and reduced engine power I was so worried and stressed. I messaged Denny and he was able to get my car in the next day and talked me through the whole process of what would happen, making sure it was under warranty and then what the fix would be and time frame. Communication was great the whole time. Thank you again for your patience and professionalism!

  Jordan McClure
10 months ago
Been to this service center twice now. First, for a problem with my gearshift and then a flat tire. They are super quick at ordering parts and getting the service done. They are upfront about how much something will cost and they genuinely care that your service is done correctly. Frank is great and has been very helpful!

  Paige Jones
9 months ago
10/10 Customer Service! I recently took my Chevrolet Traverse to Freeland with lots of service work to be done. My service advisor, Frank, went above and beyond! I dropped it off on a Monday to be diagnosed and Frank called me the next morning with a lengthy report.There was oil leaking from the front engine cover and Frank was able to verify the parts and service would be covered under warranty. The catalytic converter also had to be replaced along with other various routine maintenance services (radiator flush, brake service, etc.).Frank advised they had the parts in stock and could get started on the repair s same day. He was very thorough and very proactive at providing updates. He was able to put me in a loaner car until repairs were completed.The complete turnaround time for all of it, diagnosis and repairs (which the entire engine had to be removed to fix the oil leak) was 3 days! My entire service experience was phenomenal and I ll never take my Chevy anywhere else!Thanks so much Frank!!P.S. NEVER, NEVER, NEVER take a vehicle to Serra Chevrolet in Rivergate. It was the WORST customer service experience I ve ever encountered.

  Abby Hyden
a month ago
Stealing people's money. Quoted me for $5200 and I took it to Cody's Automotive in Franklin and they fixed my car for less than $1000.

  Will Barbour
a year ago
I started coming to Freeland when I was having trouble getting a quick appointment at my prior service department. They have been great to work with very clear about what is going on, frequent updates on progress, and fast/efficient work. I had a pretty comprehensive engine service that they managed to get done in a day so that I didn t have to go all the way home; then I got brakes and fluids done (with Frank) in just a few hours one morning. I ll definitely be coming back for both my routine needs and anything else that comes up.

  Chelsea Ramsey
11 months ago
I ve consistently had great customer service from the team behind the desk at Freeland Chevy Service. Frank Marshall was my service provider this time and went above and beyond to get me taken care of. Car repairs are never fun, but it was a pleasure doing business again with Freeland Chevy!Services: Exhaust, Tire rotations, Wheel alignment, Brakes, Wiper blade installation, Brake service & repairServices: Exhaust, Tire rotations, Wheel alignment, Brakes, Wiper blade installation, Brake service & repair

  Lee Manning
4 years ago
Service is terrific but the star of the show was my technician Cindy D. She is a superstar, extremely courteous, fun to speak with, knowledgeable, patient, stayed in constant contact. Ask for Cindy if you're lucky to catch her available!

  Lesa Prime
a year ago
I took my 2012 Chevrolet Equinox in for an oil change and dealt with Frank in the Service department. He was like an old friend, so courteous and friendly. He made my experience so worth while. He kept me up to date on the status of my car. Next time you're in, ask for my friend Frank!Services: Battery, Oil changeServices: Battery, Oil change

  Tamiara Velez
a year ago
I was very pleased with Freeland Chevy and Johnny's super quick availability to bring me in first come first serve for an oil change. I had a negative experience at Chevy of Murfreesboro when I was told I had to wait over a month to schedule an oil change. So, I was very grateful for him and his amazing customer service.

  Garrett Pack (GPack17)
a year ago
Frank helped us out greatly. We took our family car there to fix a transmission problem. It was under warranty and Frank dealt with all of that directly. The warranty company tried to have our part replaced with a used part from a model that had more miles on it than our car. Frank argued with them to eventually get a new part approved. Will use again.Service: Transmission repair

  Mike Morgan
a year ago
Took my Lexus in today for oil change and 40K maintenance. Service was fast and professional. Price was great too. Scheduled my wife s vehicle for service next week.Service: Auto maintenanceService: Auto maintenance

  Roy Sommers
a year ago
This happened in January of 2021. I knew what I wanted in a truck and saw one on line at Freeman. They assured me they had it and I drove over 100 miles ready to buy only to find out they didn t really have it and were going to try to sell me a different one. It s no big deal to them that they lied to me, but it cost me over 200 miles worth of fuel and a half day wasted out of my life. Don t believe a word they say, they re natural liars. One star is one too many.

  Lynn Nieman
2 years ago
The best dealership I have ever dealt with. Our truck broke down and while traveling and got us in very quickly. Helped use find a place to stay and helped use get a car to use while we were there.The nicest people I've ever met.Service: Brake service & repairService: Brake service & repair

  N Ellison
3 years ago
A had an appointment, but when arrived told may take a few hours due to behind schedule & a member down. Less than a hour, I was told my car was ready. Taylor was great and staff nice. In addition, overheard good music playing from the showroom.

  Richard Helenburg
a year ago
Had an appointment for Wednesday morning at 9:00. A week and a half ago they still haven't looked at my truck not happy at all shouldn't set appointments if you can't get the vehicle in!

  Edris Noori
6 months ago
Just for oil change and alignment to take three hours to change the oil and fix an alignment and then my car alignment is not good and also waste my time .

  Anna Pace
2 years ago
I recently took my car to Freeland Chevrolet Service Department after having taken it to 2 other places and no one being able to diagnose the problem. In no time at all Freeland was able to find and fix the problem. Jonny in the service department was amazing. He was very open in communication and keeping us updated the whole time. We got the car back and it is running like a new one. They offered us top notch service and repairs, but working with Jonny had made me decide on being a repeat customer of Freeland for all upcoming service and repairs. I recommend this shop to anyone that wants peace of mind that their car is in good hands.Services: General repairs & maintenance, Auto engine diagnostic

  Skyla Thompson
2 years ago
Went to get my Oil Changed and Tired rotated. My car had no previous issues before taking it in. Had a scheduled appointment at 12pm and it took them 2 hours to get my car done (now i know things take time but i ve never had to wait 2 hours before for a scheduled appointment else where).When they finally got finished with my car, i had asked how the Oil was when they changed it and the guy at the counter said they would ve told him if anything was wrong and i got a written signature that everything was fine. I asked about the tires being rotated and they said that went well, they were balanced and filled with the correct amount of air pressure, from there i went about my day. The next day, i m driving home from work and anytime i m above 55mph, my steering wheel begins to shake, a lot. I had to pull over to make sure my tires weren t going to go flying off because of it.I brought my car back in, told them everything and was told we don t do tire balancing when tires are rotated because it s a different service. Then WHY was i told my tires were balanced and they were not. On top of that, my driver side front tire was 7 POUNDS over filled with air. All of my tires could be at or around 35 but my driver was at 42.They took my car in to fix the issues and balance the tires. After about an hour and a half, they told me i could go, no charge, and told me when they test drove my car they felt a minor brake pulsation (which is a possible warped rotor)if i m getting my oil and tires done, and given a multi point inspection, why wasn t i informed of the rotors at my first visit and why were my tires not filled correctly. and to top it off, none of my tire weights are new, they re the old rusted ones from before and it just seems they rotated my tires back instead of balancing them.i own a chevy and it makes me not want to deal with this business again. i won t be going back.seems like a lack of work ethic and people that don t care to do a proper job. i d expect more from a dealership but i guess not.Services: Tires, Oil change

  Keonna Beaman
a year ago
Cydni had wonderful customer service probably the best I had in a long time. I would give her 5 stars a million times if I could!!!

  A Overton
5 years ago
Within 6 hours:Searched online for truck & found one. Contacted dealership confirmed vehicle still available. Traveled 1 hour to get there. Found a better truck @ better price. Finalized deal. Left for home in new truck.Great staff & service. What more could we want.

  Chris Peters
2 years ago
Went to get new key fob. Price was good but they wanted to charge 165 to program. One if the service technicians did it for free for an old vet.

  Hrd2 impress
5 years ago
Sitting here for 3 hrs and still have no car! They are trying to change my tires and they are keep saying it is done and its not done yet!Very unprofessional, very rude, only the service Dept manager Sean is nice but pour guy is trying to make every customer happy but with the lazy customer service it is in possible, They are very careless, so sad!!!

  A.D. Jamison
2 years ago
Great experience. Had a warranty issue they fixed it in a timely manner. The only problem I had was not being able to get a loaner car to get back and forth to work!

  Debra Oliver
11 months ago
Got there around 9am for an oil change was done around 10 am great service

  Charles Ramos
a year ago
Frank in service was awesome, great communication, knowledgeable and very personable. Highly recommend him

  Kimberly Dover
3 years ago
Amazing!!! I am beyond thankful!!! I want to give a BIG THANK YOU to Sydney and Chico. These two was so polite and extremely helpful! I appreciate it y'all!! I will definitely be back in the future! See you all next time!

  Shawn Haltom
3 years ago
These folks have always been honest, competent and helpful anytime I've been looking to buy or lease a vehicle and the service department is great. My preferred location for Chevy service and sales in the greater Nashville area.

  Mary Ann Mildenberger
5 months ago
Sales and service guys are great!

  Dawn Peyregne
2 years ago
Sydney always takes such great care of us! Freeland is the only dealership I take my car to in the Nashville area, after several failed visits to other locations!

  Kristina H
11 months ago
Very easy to make an appointment online. The service staff is very friendly and helpful.