Beaman Automotive Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tender Jordan
a month ago
Was able at get an appointment the same day within 30 minutes of leaving work. Robbie was very friendly and helpful. He was even nice enough to rinse the bird droppings off my car. Very nice clean and spacious building .

  John Henry Soto
a year ago
Juan and Martin are amazing! So attentive and caring. They put me and my wife in cars on our first trip. They took the time to talk to us and really hear our situation. They worked with us on everything we wanted.

  Sean Roach
3 months ago
I recently had the privilege of working with the Beaman Collision center to fix my car. The outcome was all that I could hope for. Especially the treatment and attention to detail that Barbi Hemmingsen offered was a true relief in what could have been a stressful situation. Thank you .... Sean Roach

  Martha Deming
7 months ago
Will, Nate, and Presley were great to work with! We were in and out fairly quickly. They even filled up the gas tank for us!

  Larry Braddom
a year ago
The sales department is great. However, their service could be better. I made an appointment for as oil change and tire rotation. After arriving, which is a fairly long drive, I was told that 2 technicians had called out and it could take 5 hours for an oil change and rotation. Once before, I had to wait a long period of time just for an oil change. Hardly a serious issue. Why can't they have technicians that change oil and rotate tires in a shorter amount of time. 4 to 5 hours for an oil change?

  FAITH MZCHARMYNNE READUS
a year ago
Need replacement key and received excellent service as well as antifreeze topped off and air in the tire. I waa fascinated with the Camaro mouse

  H
a year ago
1st time here:Pros- show room & outdoor waiting room clean, comfortable, plenty of seating, vending machines, free water bottles, they ran my car through wash without asking, & so far they didn't find any extra issues (cough, didn't try to upcharge me w/fake issue, cough)Cons - waited 2.15 hrs when I had an appointment for merely an oil change. Also, got automated message after that I never showed up to my appt. (huh?!) & price was bit higher for same service at another dealership.

  Brandi Crumpton
2 years ago
This was the best car buying experience my husband and I have encountered. Jo, our salesman, was great!! The process was smooth and stress free from start to finish. Online vehicle description was exactly as it said. We are out of state and drove almost 3 hours and will do it again for future purchases. Highly recommended!!

  Hesham Muhsin
3 months ago
Service was good just in my opinion a little to expensive to replace a headlight bulb $300.00

  Emma Shelton
a year ago
I took my 2020 Lexus in for front brakes, I didn't want to wait at Beaman so Sterling got me a Lyft to take me home and pick me up when my car was ready, Sterling was very helpful and knowledgeable and I appreciated him, I'll definitely go back in the future because of the great customer service that I experienced.

  Tyler Bozeman
a year ago
I have currently been waiting over 6 months for my truck to be fixed. They have told me every two weeks for 6 months that they are unable to get the parts in this has cost me a tremendous amount of money and I have yet to pay the actual cost of repairs. I would recommend not getting your car fixed here.

  Ashley B
a month ago
So far so good! Straight forward

  steven chamberlain
a year ago
I bought a 2021 truck from them. The sell was fine but they won't send me the paper work for my tags. It's been 3 months and was told it usually takes 6 months. I've never heard of that. They said they can keep sending me Temp tags until they get caught up on paper work. They filled out the paper work for me to pay them in 20 minutes. Pure lazy incompetence.

  Kelci Peck Taylor
6 years ago
People scheduling the appointments are apparently newer employees (so I was told). Had consecutive issues with scheduling a service which was extremely frustrating; however, this was corrected to the best of their ability. The customer service was great and they corrected their error quickly. I just wish they would work some kinks out of the scheduling system to decrease errors and wasting people's time. Overall, the service performed was done superbly and I'm very pleased.

  Melissa Hand
a year ago
I was just at this dealership and the salesman that was "helping" me was terrible. I was looking for a new suv and I told him what I wanted and he wasn't very interested. I told him I would like to test drive a rav4 and he told me the dealership didn't want to put the miles on them. Excuse me....im not buying a car without test driving it.

  Lael Caldwell
4 years ago
Will Taylor does exactly what he says he is going to do. My husband bought a used Toyota Tundra about six months ago through Will. He offered us twice the trade in price for our other vehicle compared to another dealership. I felt so comfortable with the process that I called Will for a vehicle this week and I have always been fearful of dealerships as a female.He didn t try to push stuff on me or up price me.I was 100% comfortable and satisfied this time with Will as well. There was a guy who was in the showroom who wanted what I had just driven and Will made sure I got the time I needed to decide.I got a super good price. I do my homework. He answers his cell even when he isn t working. Ahhhh..... relief. Found my guy.

  Kristin Cason
2 years ago
I ve been a loyal customer of Beaman Toyota since 1994. Ever since Danny retired , the service department has taken a nose dive. My first red flag was when a rep quoted my husband on a repair. When I called to say I would be picking the car up, the cost of the repair had increased significantly. I called the rep out on the discrepancy and in the end, was able to pay the original cost quoted.Instead of going with my instincts, we took the car back for service one more time. At that appointment they recommended that we have a service that they just performed at the last maintenance check. Only when we had them check the computer records did they concede.I will never cross their doorstep again.

  Scott Toomey
a year ago
Would give zero stars if I could! My Toyota has a recall for possible shrapnel in the airbag. Toyota directed me to Beaman to replace the airbags. Beaman set an appt to fix it, but refuses to pay to tow it. They said I would either have to drive it there (completely dangerous) or pay for the tow myself. Truly classless

  Roger Conner
4 years ago
The place is clean, the service decent. Their prices are very high, but if you own a hybrid you have to go there. Always feel like I m overpaying but I don t really have a choice for repairs on my Prius unless it s a very simple issue.

  Lydia Grace
6 years ago
Came here only because a friend recommend this place to us. The sales man, Tim Gregory, was extremely pushy and very in your face. He kept making the same comments on how he had "a picture on the wall for best customer service" and he "is so great with customers". We were getting to the point we were going to leave when we finally got to prices. Every time I asked questions on recalls for the model type, Tim got very aggressive and firmly told me that there were "no recalls" on his vehicles.We decided to think it over dinner and came back the same night. Tim was even more aggressive and when our friend joked about the price, Tim started raising his voice and yelled for us to leave.His assistant, MG made a comment that he "spent so much time on us" and for us to cancel the deal (which WE weren't) was wrong. Also, MG made more sarcastic remarks on how he spent so much time on just us instead of "real" customers.Personally, I was against Beaman Toyota for this reason. But because of Tim's attitude, we went to the rivergate Toyota and purchased not one but two vehicles.So Newman, say thanks to Tim Gregory and his assistant M.G. for such awful customer service. You lost two car sales. Congrats! Great customer service!

  Tyler Cox
2 years ago
Absolutely atrocious service department. Have to cancel entire days off work due to delays and no communication. Told multiple times that service would be done within an hour since 10 AM for it to only be completed after 5 PM after having to call them 4+ begging for an update. When I finally reached someone actually in the service department I'm told it's finished and nobody had bothered to reach out to me to tell me anything. Awful

  Tim Henard
6 years ago
First experience with the Beaman Toyota service department. Went well. Greeted immediately and checked in without delay. They told me this first service on Our new Camry would take about an hour. Just about 30 minutes later they brought the car up and I was on my way. No muss, no fuss. Great first experience.

  Julie Brewer
a year ago
Beaman - Hosted a child safety seat check for the community - great way to give back!!! Almost 50 kids riding more safely. Thanks Beaman!

  Bobby E Peoples
3 years ago
They want you to set up a appointment...which I did, and waited 3 hours for a oil change. I've been there without an appointment and waited 2 1/2 hours. Now they stress that it's best to have a appointment. LOL!!! On top of that my oil change price doubled. WTH...labor was $15-$16 now it's $30-$32. Change rear pads and turn rotors (not replace) $200. Basically the typical Mechanic shop. Don't get me wrong, they charge what they charge. I can always refuse the services. But wow! If I'd known I would have change my oil myself.

  Megan Jamison
6 years ago
Car had a reoccurring problem that our local dealership couldn't figure out after 5 attempts. It broke down on our 10 hour drive to Nashville and when we got it to beaman the next morning they had the part replaced and the car up and running in 3 hours. We are grateful and appreciate the friendly atmosphere. Gilbert was a real pleasure.

  Barbara Mercer
4 years ago
Bought a 2014 Buick Enclave from them five years ago. It was a great experience and was looking forward to purchasing our next car with them...went to test drive a car yesterday that was advertised with a sale price and offer of 0% interest for 72 months to qualified buyers. When he presented me with a price they dropped off the substantial savings on the car if we took the zero interest rate. He stated their ad was misleading. No. It was a lie! Very unhappy with my experience!

  Mark Brasfield
a year ago
Purchased a Toyota RAV4 from Beaman a few weeks ago and the experience was A+. Entire crew was a pleasure to work with, would recommend them if you need a Toyota vehicle.

  Doug Webster
5 years ago
I frequently have had some frustration with the customer service here. Once I asked for an estimate on a couple of small repairs. They went ahead and did them without telling me the estimate and getting my approval. Another time they strongly encouraged using the courtesy shuttle, but it wasn't until after I was being driven home that they informed me they'd have to pick me up and bring me back hours before my car was scheduled to be complete. This last time, I had scheduled a quick repair which would have taken less than 10 minutes. But it was three hours before my car was ready. So I guess scheduling a maintenance appointment doesn't mean much. On the plus side, they didn't charge me.

  Whitney Diller
5 years ago
My daughter has a Jeep Rubicon and our service advisor, Scott Miller, makes you almost look forward to needing service. He is professional, courteous and incredibly knowledgable. He goes way beyond the call of duty. He had my daughter's Jeep taken to Murfreesboro when it was deemed necessary and always keeps us apprised of the progress. He even made an effort recently to get it back quickly to limit the time she needed a rental car. I can't imagine a better service advisor. I trust his advice. He's very conscientious and doesn't miss a thing but he also doesn't recommend work that isn't necessary. He's very fair. I truly cannot say enough good things.

  Tina Burris
4 years ago
Sales Rep, Steve Burris, was wonderful to work with, and delivered my car to my office!! I bought my first car at Beaman Toyota in 2004 and just bought my 3rd yesterday. I wouldn't buy from anyone else. It's worth the drive to Nashville! Steve is not a pushy salesman, but truly cares about making sure you get the perfect car for you!