Spearfish Cadillac GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pete Hamrick
5 months ago
Steve (Sales) and Kristi (Finance) were great! It took a couple weeks to dial in on what truck made us happy and Steve was knowledgeable and patient along the way. Our buying experience was one of, if not the best!, we ve ever had in our 45 years of buying vehicles. We were also happy with the trade-in process. Kristi walked us through finance along with showing us some additional coverage and she made it completely stress free! We highly recommend Spearfish GMC! Thanks again Steve! You were a great help and representative of Spearfish GMC! We ll miss seeing you this week!Update..we had our tonneau cover and running boards installed by the Spearfish GMC Service Department. Terry and John were very helpful and explained what work was done. I continue to feel happy with our truck purchase here at Spearfish GMC and now having met some of the service department, I m more confident we made the right decision to purchase from Spearfish GMC.

  Charles Sloan
a month ago
We have bought several new vehicles from Jason Konstant at Spearfish Motors and he is extremely knowledgeable and very professional. Spearfish Motors is large enough to have a decent amount of inventory or in my situation the ability to order a new Sierra Duramax for me. However they are small enough to care and provide a wonderful vehicle buying experience. Since my Sales Person, Jason does the vehicle ordering for the Dealership, I made one phone call and approximately 10 weeks later I was at the Dealership picking up my new Sierra. That's what relationships and excellent service and a commitment to their Customers is all about. In closing I believe Spearfish Motors is the best GM Dealership in the entire region.CA Sloan

  Jessica Halko
2 months ago
This is our third vehicle purchase through Spearfish Motors. We have continued to come back because the faces are always the same and they continually remember our names! We never feel taken advantage of and have always had a completely stress free experience.

  J R
6 months ago
I m so happy to have found this dealership! The service dept goes above & beyond in treating their customers with respect & kindness! My truck was in for it 90-97k check up and all items were throughly discussed in a manner that was pleasant and understandable. Also luv the fact I could pick up the truck the next day.I feel the price was also reasonable to the amount of work that was done.

  JP Walters
4 months ago
Huge lack of integrity at this dealership.We would have been repeat customers if the experience was better and honest! Previous salesmen avoided us and eye contact, and no one else really cared that we were repeat customers, all about the $$.Just as bad is they devalued our trades by over $25k, they must think people are dumb, and don t do their homework. I know it s a business and they need to make money. I operate 2 businesses myself, so I get it! But, one of my trade ins I just got $16k more on trade from a different, HONEST dealership.I have bought a lot of vehicles in my life, some new, some used. Some trade ins, some cash, some personal, and some business. This was the most dishonest, unethical I ve ever seen a dealership operated in all my years. What s sad is that my wife and I could see the conviction in our sale ladies face, but obviously wasn t convicted enough to make an honest deal. Worst off is that we had our kids there too, so it wasn t some company rig. They were willing to screw over a family just to make a fat payday when they resold our vehicles.Really sad, I had much higher expectations for a gmc dealer than that. Hope you guys get your act together, unfortunately no one I know will ever go to you again.** In response to dealership reply**The vehicle I traded in and got $16k more for had zero hail damage. But once we trade that vehicle in I ll be sure to post that difference in reviews as well!

  MOVE IT MAN LLC
6 months ago
John, Terry and team in service consistently provide me with the best service. It s easy and simple every time. Thanks to them I m always back on the road in no time.

  Mark Bratek
3 months ago
Had my first oil Change on my 2023 Acadia today and I felt very comfortable at the service area. I was most impressed that that they washed my vehicle; something my previous Rapid City dealership never did. Thank you

  Adam Goerger
10 months ago
Road trip and traveling to Yellowstone from Minnesota with the wife and kids, we ended up in Spearfish , our van was having some issues and we stopped in to see Jason and Rocky. They got us into a new vehicle and back on the road. They gave us a fair trade in offer for our high milaged van that was on its last leg. The whole experience with these guys was pleasent. Jason did a great job of alleviating the stress involved and getting us back on track for our vacation.Thanks guys!

  Michelle Lux
5 months ago
We have greatly appreciated the treatment we've received from Spearfish GMC. Steve Horner in sales has made us feel valued as a customer and that's why we've bought our last 3 vehicles there. John Martin in service handled the issues with our vehicle in a timely manner and we were provided a vehicle to drive while service was being completed.

  Larry Titus
3 months ago
I purchased a used vehicle recently and was very pleased working with everyone there. Fair and honest people. When I start looking for my next vehicle I will definitely start with Spearfish Motors.

  Wanda Goodman
a month ago
From the receptionist who answered my phone call, to Jason K who I worked with on some questions and the ultimate sale, to Rocky who did the financing, the entire experience was excellent. Thank you!

  Sarah Edwards
3 months ago
I have purchased and serviced my vehicles from Todd Jensen's Dealership for many years and his service department has always been very professional and friendly. I always appreciate their good work and honesty when dealing with my vehicles.

  john lindstrom
11 months ago
I do not shop dealers or makes. Spearfish GMC Cadillac has taken care of me for many years. Great sales staff (Jason Konstant) and the best service department I have ever experienced. They have made me a very loyal GMC customer.

  Maintenance Spearfish
5 months ago
Service department was outstanding. Great communication and explanation of issues and goals to repair. Very personable and honest. Totally recommend!

  Alan Lanning
7 months ago
It took a long time for us to find a new Yukon. Jason, our sales person, was very helpful, kept us informed about the status of our vehicle, explained all the vehicle features when we picked up the car, and followed up with us to see if we had any issues or questions. It was a great car buying experience.

  Jim & LaVonne Randall
3 months ago
We had a great experience working with Jason, he is very knowledgeable and helpful. Highly recommended salesman.

  Tiffany Schlichting
2 months ago
Blessed to have come across our new family vehicle through this dealership. Friendly, helpful and professional.

  Lynn McFarlane
8 months ago
We had car trouble on our vacation in the Black Hills and we re able to get our car to this dealership. John and his professional staff were very accommodating and got us back on the road. The dealership is spotless with a nice waiting room. And eating options nearby! Thank you John and staff!!

  Gary Trine
5 months ago
Service department got on my truck right away performed all my issues and washed and vacuumed it great customer service

  Anthony Fischer
a year ago
Man, John in service was great to me. Told me everything when I called in on Saturday. Was an honest person the whole time. And got my truck done so I could get home. Most GM service dealers told me 2 weeks out. He was great to work with

  Molly Horner
9 months ago
I had an amazing experience with Spearfish Motors when I purchased my 2023 GMC Terrain Denali.My salesman was very knowledgeable and helpful. He answered all of my questions and explained all of the new options my new car is equipped with. I don't shop anywhere else when it comes to purchasing or servicing my vehicle. 5 star dealership.

  Angela Kolling
a year ago
I absolutely love Spearfish motors. EVERYTIME we are in there we are treated so well. I appreciate that Rocky remembers us and always makes a point to say hello. The crew in the service department always go above a beyond. The next time we look at buying a vehicle we will buy through Spearfish Motors for sure. Keep up the good work for the customers as it doesn t go unnoticed!!!!!

  Ryan Malo
9 months ago
The lack of communication was the biggest part of giving a low score. The second factor was that I wasted a trip from Cheyenne to Spearfish to have work done on my truck that still did not fix the problem. I understand that the parts delay was not the dealerships fault but a call stating that the parts were in or an ETA would have been great. I called several times and the response was: hey ill check on that and call you back. I would wait a few more days then call in again. Who knows when the parts actually came in. First appointment was June 2nd. Second appointment was July 5th. The only communication initiated in a month was by me and I still have an $85,000 truck with no working passenger windows, running board or mirror.

  gino belmonte
a year ago
We were traveling cross country when we received an alert that one of our tires was loosing pressure rapidly. We stopped into the dealership and they pulled it right in and repaired the issue. Great customer service, a big thank you to the entire service department.

  Jay Helfrich
a year ago
The dealership had the vehicle I wanted in stock. Jeff, our salesperson, was great to work with. He held the truck until we got there, answered all our questions, and showed us the truck. Dylan, in finance, was also great to work with. He got us in, worked through the paperwork, and got us back on the road home in a timely manner.

  Scott Weinzetl
a year ago
First I will say that the employees were prompt and knowledgeable. The quality of service received was another story. I purchased my Sierra back in 2020 and have utilized Vern Eide GMC in Mitchell for everything it needed. I understand that an oil change for this pickup averages around $110 and usually takes an hour. The service I received at Spearfish Motors took less than 30 min and he even check my 4 wheel drive in that time. I never received received a checklist of things that were performed during my service. It seemed it was a drop the oil, replace, and done. I did not receive the warm fuzzy feeling that I have been accustomed to at the GMC dealership in Mitchell. Also the reminder sticker for the oil change was wrong, I feel if the only thing they did was an oil change they could have gotten the sticker correct. I just moved to Spearfish and will be looking to upgrade my GMC in the future but will be taking my business to another dealership. Very disappointed in quality of work and will not be back.

  Rick Kuhle
a year ago
I had a Service appt on 12/15/22. However, due to snowstorm and no travel allowed on that day, Since the dealership was closed for that day, I had to call back on Friday to re-schedule the appointment. Suprisingly, John was able to get my appointment set up on Saturday 9:00am. I really appreciated the effort to get the appointment rescheduled so quickly.

  Danielle Flom
6 months ago
John and crew always do the best job whether I m in for an oil change or a service on my car. They look out for me!

  Deewint S
2 years ago
It was an amazing experience from start to finish! Saw a vehicle online that they just posted and called them if they can put a hold on for us to check it out, we live in Rapid City. When we got there we dealt with Dylan Miner and he was a great help to get us in and out, we got a great deal on a truck! Would recommend to anyone also they guarantee the vehicles 90 day or 3,000 miles with a $100 deductible if something breaks in that period which you do not see! Great people great work Thanks again!

  Linda Dunaway
a year ago
We re on a 17 day road trip and our DEF tank on our 2022 Sierra needed to be replaced. Reached out to the dealership during our travels and both John in service and Roger in parts, have gone above and beyond to help locate one. Drove to the dealership on our way home to Georgia. We are so thankful for all they have done to repair our new truck so we can get back on the road without any worries. The gentleman in detail also did an outstanding job detailing the truck.We highly recommend this dealership, from the service, to the employees and managers, all very nice folks.