McKie Ford Lincoln

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Statler
5 days ago
John Pentecost was my sales person. I had been doing research on aviators and navigators. My wife mentioned the Corsair and I thought it was going to be too small but it was just right. Then John said they had a 2023 Corsair on the showroom floor that I should look at. We took it for a test drive and liked the car. We then were able to work a trade with this dealership. They gave me a very fair price on my trade and one of the best prices I think you could get anywhere on the 2023 Corsair. John is an honest and good salesman that I would do do business with again anytime.

  justin brooks
a month ago
Great and flexible service. My Sales Consultant, Leo, not only got me into a vehicle that I liked but when I found that I needed to go a different direction he was able to help me get into a newer vehicle that is better. Even the finance personnel were understanding and quick to make things happen fluidly.Thanks, Leo and team, for the best car buying experience.

  Mark Herrick
2 days ago
My wife and I were pleasantly surprised to find the 2024 Ford Maverick Lariat on the lot for sale... a truck I've wanted for over 3 years! It is the color and package of choice. Leo was fantastic... personable, knowledgeable, professional, accommodating, expedient and guided us through the sales process in record time! Thank you to Leslie for the quick paperwork turnaround... in and out in 8 minutes! The McKie experience is a great experience that we recommend to all buyers looking for that perfect vehicle. Plus, it feels great to support this local business... thank you!

  Robin Loose
4 months ago
Sales Consultant, Dean Labor, was GREAT! He went above and beyond the call of duty answering my questions and easing my concerns about driving 3 hours away to buy and trade a vehicle at McKie Ford/Lincoln. Leslie was also very helpful and informative on the sales/closing process. Overall, it was a Fantastic car buying experience, and I appreciated the no haggle/no hassle process.

  Joyce Riggs
8 months ago
My salesman was awesome. He was with me from the minute I arrived until we left. I love my car and the staff are very polite and helpful. I had a great experience and would go back for my next vehicle and recommend everyone to buy from McKie. If your lucky you will get my salesman. Ladies he is easy on the eyes.

  Bri Roegiers
a month ago
We worked with Ash and he was so kind and helpful. We received a great trade value for our vehicle and found the perfect replacement vehicle. The process was smooth and easy.

  Craig Sanderson
3 days ago
Thursday April 18th was my first experience with McKee Ford service dept. Kim made the check in easy and made sure I understood the process. Great service.

  Cody Brown
2 months ago
McKie always does a great job in their service department. They have been helpful with setting appointments for safety recalls on my F150 and also for oil changes. They have a great office space that I use while I am waiting for my truck. Keep up the great work!

  ryan kniss
a month ago
My experience with Ford McKie yesterday was excellent. My appointment was only a week out. Matt Devine was able to address and resolve my recall issue. He fully investigated a few other concerns I had and provided best resolutions and way-ahead.Thanks once again for the continued customer serve and care!-Ryan Kniss

  Cassandra N Foxx
2 weeks ago
This was the third place I took my car to for service: the first place upcharged the hell out of me, the second place felt the issue was above them and recommended I take my car to Ford. I couldn t be more pleased that they did. Not only did they acknowledge all of my concerns but they were incredibly thorough. Come to find out that what I thought was the problem wasnt even the problem but something much more simple. Ryan was amazing about talking everything through with and didnt try to sell me anything just told me what I needed. Jeff was the one who physically worked on my car and it runs better than ever. Them and their staff are kind and honest people. 10/10 recommend.

  Jay Esperance
2 months ago
Service was outstanding, BUT it turns out I was lied to by the salesman that sold me the pickup a year ago regarding free service for 2 years. I reported the issue to the Sales Manger and he made good on the deal....THANK YOU, although I'm still upset that I was lied to, so they could make a sale. I think I won't take my business back to McKie Ford or recommend them to any of my friends. The salesman is long gone, but gave the company a bad reputation.

  HAILEY R.
3 months ago
I would like to Thank Ford McKie for a great new car! They allowed me to trade my car in at a great trade in value! I was super thankful they gave me a chance beings I am right out of Highschool with no credit score! I would like to give a special shout out to the dealership guy Jordan Middleton for making this all happen and making me feel comfortable the whole time! I would highly recommend this place to anyone who s wanting to get a new vehicle !

  Bazille
a month ago
Thanks so much to Leo, Dean & Leslie for their kindness, honesty and genuine efforts in making sure I came out with a great deal that I can afford. I appreciated the many extra miles they each went in their own way to get me set up with everything I needed and am very happy with the 2018 Ford Escape I rolled out with!

  Rick Verst
a month ago
I am a longstanding Ford owner and currently have a 2021 F150. I purchased a used 2016 F150 for my son. While on Spring Break passing thru SD, it broke down on a Sunday. I specifically had him tow it to the McKie Dealership out of loyalty and trust that in an emergency they would take great care of him...well, was I wrong! Told him soonest would even do a simple diagnostic to see if something easy or major was April! No empathy to a stranded, poor college kid. No help with alternate solutions, just sorry, you are on your own! Well, that is pitiful! Whether my child, my wife or myself, I expect more. Could not push back a high priority oil change or simple appointment for an Emergency situation. Here I am scrambling from Ohio when boots on the ground refuse to offer any help. Do NOT ever use Mckie Ford, as they don't care about helping people out!

  Chuck Morris
3 months ago
Dean Labor is excellent to work with when purchasing a new car, this is the second time I ve worked with Dean and it s been a pleasure both times. He kept me informed on the progress of my new Maverick and explained how to use the different options when I picked up my new vehicle. Give Dean a call, he ll get the job done.

  Jillian Brosius Catanio
4 months ago
From scheduling appointments to calling about general questions, these guys are the best! Everyone here is so friendly and helpful. When we were buying a new vehicle, our salesman found us the perfect fit for our needs without trying to upsell us. We appreciated being listened to and all the time that was spent helping to find us the perfect fit!

  Deb W.
4 months ago
My husband and I had the pleasure of working with Leo in getting us just the right vehicle we were looking to purchase. He had us out the door with a brand new Ford Bronco in a timely manner. We couldn't be happier with this car buying experience.

  Tom G
a month ago
McKie Ford is the only place we take our F150 to. They have good service and Tyson Johnston pointed out a potential problem and quickly resolved it for us. We are always happy with McKie. Thank you!

  Sara Sharp
4 months ago
John and Aaron are the best!!!I worked with Aaron first over the phone and text before my husband and I made the trip to Rapid City. He was very quick to answer all my questions and super friendly!Aaron was not there the day that my husband and I were able to come to Rapid City and he arranged for us to meet with John.John was awesome and got along with my husband so great which goes along way when it comes to my husband buying a car. lolAnyway, everything went flawlessly, and John was easy and a lot of fun to work with!

  highplains4u
11 months ago
From our first contact to our final purchase this was the least stressful car buying experience ever.Dean Labor, our sales contact, really knows his products. After getting to know us put together a very professional deal that works for us.O. Lawson

  Lexi
8 months ago
Everybody was great! Aaron was very knowledgeable, nice, and helpful. They all made the experience easy and pain free. They even have a free snack and drink station to help yourself to if you are thirsty or have to wait during any part of the process. Very happy with my experience here!

  Kristin Wilson
6 days ago
My husband and I had a near emergency and made it to McKie . They diagnosed the oil leak (a previous oil change from another ford dealership had made a error)quickly and got us back on the road. Thank so much! Curt from Tel com

  Marcus Leach
2 months ago
Update: Notice how non-responsive their response. They are "no-first" people. No reason their tech couldn't open the door and write down the code while he was changing my oil.Car purchase was a great experience. Interactions with service department have been a disappointment. They have zero respect for anyone's time. 2 hour oil changes with only 2 cars ahead of you. They are generally "no" people. Example, I am here for an oil change today, I asked if the staff person changing my oil can open the tailgate door and write down the date code (no tools needed, literally just looking at 2 numbers printed on the handle; simple 5 second process). I am hoping to avoid coming back in 2 weeks for another 2 hour appointment to write down the date code. They don't trust that I can open the tailgate and give them the code over the phone. This has to occur before they will order the replacement part for the recall (er, "CSP"). Meaning I'll have to come back a 3rd time to get it installed. Every Ford dealership I have used in the past would find a way to yes and get this all done in 1 visit, not 3. Don't get me started on the lack of a mobile service option. Ford has such a wonderful national program that this place opts out of.

  Cary Burns
7 months ago
I just picked up our new to us Silver 2022 Ford Maverick XLT FX4 4K on Friday August 25, 2023 from Mckie Ford. Our sales rep was Rhett Lewis. In all of my wife and I's experiences of buying cars, this was by far the smoothest transaction. Thanks to Rhett and his professionilism throughout the whole process. He answered all of our questions, and we never felt he was just trying to get a vehicle sold. He listened to our concerns and found us our first truck. If we buy another vehicle, it will be through McKie Ford.

  Chris Jarmer
5 months ago
I do not usually post reviews, but this case is quite different. I am traveling and had a minor issue with my Ford. I was in Rapid City for a few days and chose to get it fixed. I showed up and was immediately greeted kindly, diagnosed quickly, and put in the quick service lane. Estimated time of 2 hours. One hour later, my vehicle was fixed. At a total cost of $7 for one light bulb. No labor, no matter how much I protested. Everyone was kind and helpful. And while I neither live close nor want more breakdowns, I wouldn't hesitate for a second to return.

  Dennis Stuck
3 months ago
Rhette Lewis and his team in the Fast Lane service were very polite and helpful! They were very well versed, and knowledgeable about my trucks electronic systems. They were very courteous and helpful in explaining the systems and programming. Kudos to a top notch team. They represented your company well!

  Prairie Fuels
3 months ago
Jeff Kappel did a fantastic job getting our daughter set up with her first vehicle. If you want a professional and fun purchasing experience, ask for him. You won't be disappointed!

  Ray Tysdal
5 months ago
In July I purchased a 2023 Ford Maverick. The sales and service staff have been professional, courteous and helpful especially Steve in service. I am less pleased with Ford Motor Company as my truck would not connect too Ford Pass. After three months and six appointments the issue is resolved.

  Lori Lange
4 months ago
Dean Labor was wonderful - efficient, knowledgeable, and comprehensive. The dealership is beautiful & all employees we met were welcoming and friendly. Great place to buy your next vehicle!

  Mike
4 months ago
Rude service department and any basic service be prepared to schedule weeks in advance. They do not send out confirmation texts or emails so if you miss the appointment, too bad and they are not helpful in fitting you in. Never getting work done here. Other Ford dealerships are significantly better.