AAA South Dakota Rapid City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bud Infield
a month ago
We locked our keys in our car while visiting in South Dakota. The local branch dispatch (Margo) and the driver (Michael) were absolutely amazing and caring folks!They were so concerned and helpful in a stressful situation for us. We were in a situation where we needed assistance quickly, and they both went above and beyond their duties! AAA SD, you have a couple of wonderful people in you service, please accept our appreciation and a great big thank you to these exceptional individuals!

  Juanita McNaughton
3 months ago
Ally is great! She's done a wonderful job getting me the best rates & coverage on my house, cars & camper trailer. Please call her for your insurance needs. You won't be sorry.

  Animex Reaper
3 months ago
From my perspective, the process of receiving roadside assistance from this company in the rapid city area recently has been abysmal. Not only was the ETA wrong by 2hrs, the driver who responded was nonchalantly disrespectful. The flagrant condescension from the man was appalling. I've maintained service with the company the past few years but I'll look to use something different now.

  M Chic
a year ago
These people really care about your needs! I went in to switch my membership from a different state and inquired about insurance for my van. They went above and beyond to try to accommodate in any way possible! Great folks here and I trust what they tell me as they knew another company would be cheaper for what I needed and they were honest! Thanks guys!

  Bernadine Bernie Moore
2 years ago
I would like to say thank you to the 2 young men from Tow Pros who towed my car from Lake Park Campground to Denny Menholt Toyota on Friday October 1 2021 while we were in Rapid for a quick vacation. They were so kind and very helpful. I really appreciated how friendly and knowledgeable they were when I was so stressed out. I just wished I had not been SO stressed out that I totally forgot to tip them or to get their names! So Please at least try to let them know how thankful I was to them for their kindness to me.

  Judith Harder
3 months ago
Fast, friendly and very helpful. Awesome service!!

  Bud Paige
6 months ago
I'm a standing member and the tow cost me $189.95 to tow my p/up 6 miles!!!

  Keith Wilsey
11 months ago
The people here were professional, courteous and knowledgeable. They helped me get my international driving permit in very short order .

  Deborah G
a year ago
I can t say enough about this AAA location! Crystal at the front desk helped me SO much with my account and packages from Amazon. Being in sales myself I LOVE EXCELLENT CUSTOMER SERVICE!!! Thank you Crystal!!!

  Delbra Eastman
8 years ago
I have to say, it was a nice experience with updating our auto insurance. Our agent was courteous and professional. He took the time to explain in detail, the way the policies work, and that we could upgrade at any time if we decided we wanted more coverage. We walked out with a smile and no questions left unanswered. I wish we would have come to AAA a long time ago.

  Dave Fedell
3 years ago
Jesse: A great pro, he solved myShower issues. He ended up looking all over town for parts. He s a dedicated professional who knows his business, and deserves extra credit for all of this extra effort.AAA Plumbing - always has gone above and beyond for us, on every occasion.We ve been told in the past by others, that we would have to rip out the entire shower system to make our old plumbing system operate properly.Thanks again you guys.Dave

  Jeslyn Deserly
a year ago
Claimed service would arrive in 30 minutes, yet got a call after that 30 minutes claiming it would be another 45 minutes. The man who helped was very kind and very helpful. Everyone during the process were not very helpful.

  Rob Traveling
11 months ago
Very professional staff. Was in and out for an international driver license. Highly recommend for any needs in dealing with international driver license needs.

  Debra Wiley
2 years ago
Mark was helpful & courteous on two occasions. He successfully helped me renew my daughter's AAA plus membership. Thanks Mark & AAA.

  Jonathan Ragle
6 months ago
Fast in, fast out, friendly. I stopped in for a new international DL.

  Junk Debra Levinson
a year ago
Tuula was fantastic. She helped me get the information I needed in a very timely manner. Go see her if you need any help.

  A chill Person
2 years ago
I have been waiting for 3 hrs for a tow I'm a permire member and they just blew me off.... I'm also a veteran and this says what they really feel about me my service and my day I missed a Dr appointment and I still had to pay so they really care bout there customers and there service I wouldn't treat a dog like this... They are completely ignorant or they careless Wich is even sadder to think about thanks for making me miss my appointment for vital meds and a funeral for my cousin who I am extremely close and they said f you Mr Anderson.... Not renewing my membership.

  TONY CURTIS
2 years ago
Services declining. Counted a tire spare change on my pickup as one of my tows for Premier RV. Confusing, first said I would be using one of my five then afterwards said it counted as two. I'm still confused.

  ted Elliott
7 months ago
Great customer service, very friendly staff.

  Jackie C-S
9 years ago
I went in to change my AAA region and see the local office. Good location, super nice people, efficient service. I'm glad I"m a member and I will happily go into the local office whenever I need assistance. I know I'll be treated well and get more than a few smiles.

  Shelley Haupt
5 years ago
We filed a claim in October and since then they have done everything and anything to refuse to Pay - separated claims for water damage interior from a roof leak. Stating they were separate occupancies and unrelated. Never returns calls, pays pennies for repair or says to use old damages materials for repairs from another part of the house. Clearly a ripoff adjuster ignores you then lies to you. I would give it a negative 10 if the option was there! Replace 500 square feet of siding not even the whole side of damaged siding. Use anyone else ... they are a nightmare to work with and care nothing for their customers!

  Scott Diagostine
5 years ago
Insurance Claim was terrible. Agent good, claims people very bad. Had hail damage and 2 painters said the decks needed to be sanded. AAA said no. Bigger issue is AAA uses a 3rd party adjuster to look at the damage, not a AAA person. Claim adjuster is in Las Vegas, NV and she never looked at the damage either. Hard to get good claim service if no one from AAA comes and looks at the damage.Poor claim service.....what would it be like with a major claim??!!

  Melissa Dobson
9 months ago
Really nice staff. We picked up Amazon boxes here.

  K W
a year ago
Picked up Amazon packages I got delivered there. Super nice people. Quick service and super convenient!

  OGenius 77
5 years ago
Saved me and my family from getting stuck in the middle of nowhere. Great tow service and a friendly driver. Glad I can count on these guys when I'm in a jam.

  G Jersey A
a year ago
Visited in person to change my account. Staff was very helpful.Now I know it's easy to find!

  Rico Suavez
5 years ago
Walk in to insure another car and was told I could sit at desk and call corporate because the insurance agent was on a conference call and if I wanted to talk to her I would have to call and make an appointment.

  Brian Bate
a year ago
Customer Service was good but policies screwed me over.

  Elizabeth Hardy
10 months ago
great customer service to prepare you for your trip

  Jill Heintzman
5 years ago
Love everyone at our AAA,. They never fail to get me what I need and can call anytime you need more help. Awesome people!!!!