Allstate Peterbilt of Rapid City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Cronin
3 months ago
Shop and team got me in on a timely manner and got me out quick also.. very friendly and professional crew

  Eric Ford
2 months ago
Tim and the crew at Allstate Peter built are life savers. Helped me get my trailer fixed as I was going cross-country. Could not have made it without their help. Can't say enough good things about Tim and the crew and the best in class service they provide!

  Chad Steinert
4 months ago
Had me back on the Rd with in a few hrs. Great people. Tech got Rite on it and had me back up n running. Thanks y'all have a great team there . Patrick Benyo thanks again

  Craig Smith
7 months ago
Recently I needed help with a diesel fuel contamination issue. I brought my Mercedes Sprinter 3500 RV in but arrived just as the shop was closing. I was able to talk with the service manager, Tom, who despite the hour was willing to stay and help me. He and a technician, Patrick, quickly resolved the problem. BothTom and Patrick were great. The guys went above and beyond given it was time to quit for the day. Simply put, their willingness to go the extra mile saved me at least a couple of days of down time. They were exceptionally accommodating and pleasant. I absolutely recommend them regardless of the problem. There guy s are great and really made the difference for me.

  Mona Searson
7 months ago
Everyone there is great! Tom and his crew stayed on top of our repairs and kept us informed every step of the way! It may have taken us a few days to get back on the road due Paccar and their **** process, but Tom, Tim and Martin were great and went above and beyond for us..Thank you to all of them!

  Keith Troxell
7 months ago
Great place with great people. Thomas is great and keeps you informed. Had an IVA go bad and they got me up and running in no time. Hope I don't ever have to go back but if I do break down in Rapid City again this is where I'll be.Service: Auto engine diagnosticService: Auto engine diagnostic

  Chris Hardenbrook
7 months ago
They got me right in no waiting.Had a bad sensor. On the downside they didn't have one on hand.They overnight on in and installed it 10 minutes after it arrived. The technician was very knowledgeable and prompt with his service

  D Smith
7 months ago
This is the most friendly and helpful shop, I have ever been to. Tom in service got my truck looked at,and communicated every step of the way. Shop is clean and techs are super professional. Thanks so much guy!!!!

  Jason Kaplar
8 months ago
Had a nightmare issue with some wiring, Tim and Patrick were awesome but Martin got it figured out for me. Can't say enough about the way they take care of their customers. Thanks again fellas. You too Tom lol

  Gannon Don
a year ago
My company had one of our trucks break down in South Dakota on its way back up to Alaska, and these guys took amazing care of us. When the truck finally made it back north, the remanufactured rear end that was installed failed, and Thomas the service manager went above and beyond to make sure everything was handled. He got a new rear end shipped up here, and got us a refund for all the labor as well. I would strongly recommend this shop to everyone.

  Gelle Transport LLC
a year ago
I am highly appreciative to Allstate Peterbilt in Rapid City for their professionalism and customer service. My truck broke down and it needed a lot of work. The services I received from Thomas Steven and repairs were excellent. I have a couple of trucks but my number one to go to shop in America from now on is Allstate Peterbilt in Rapid City. Me and my team are highly appreciative for your services, Thank you.Service: Auto engine diagnostic

  Chuck
a year ago
I really appreciate Allstate Peterbilt in Rapid City. I was having what was looking like major (possibly overhaul/ rebuild) issues. Their mechanics are not just parts replacing code readers , but true troubleshooting mechanics. Instead of rebuilding first and finding lessor issue later, they went extra steps and found the least likely culprit, saving me $30k. Austin was great with my truck!On top of that they were so accommodating to see I got to a nearby hotel and when I needed to fly home for a few days, Tim their service manager took me 12 miles one way to the airport in his own pickup. Wouldn t take a dime for gas. You have to appreciate folks like this.But again they are a very capable service center. Highly recommend!

  Michael Scott
a year ago
Arrived with check engine light and derate message. It was Friday, 1 hour from closing time. Technician came out after check in and diagnosed with the computer. After making sure the sensor I needed was in their inventory , I was scheduled for Monday at 0700 for repair. (They are closed on the weekend). Arrived Monday morning when gate opened, repair was made and I was back on the road by late morning. Very friendly staff.Good coffee and quiet drivers lounge. Mechanic did pop in and gave progress report Midway through repair. Great service.

  Caleb Schoy
a year ago
The service manager was very professional and so were the mechanics there. Very fair price and HONEST compared to a lot of the other diesel mechanics I ve come across. I will definitely be bringing my business back there anytime I pass through Rapid City.Freedom Freight LinesServices: Transmission, Steering & suspension repair

  Elisabeth MacDowell
7 months ago
As always they do great job on our old Pete. They take the time and listen to you. Very knowledgeable and reliable.

  Kathy Newsom
a year ago
We blew our engine and went to this peterbilt. They are the best peterbilt we have ever been to they had our truck for about 6 weeks total putting in a new engine transmission new batteries and a few other misc things we added. They kept us informed of everything. We had all this done back in Oct-Nov 2022. Fast forward to March 2023 they have to called to make sure everything is running great and make sure we are happy with our choice. You can not find a better peterbilt this oneServices: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Air conditioning, Battery

  Kirk Keller
a year ago
Service was helpful and accommodating to my issue. I sort of knew where the issue was and we were able to visually confirm. Would have had repair done there, although part wasn't available, as it was a Friday and wouldn't have had it until Monday. I would recommend their service.

  Robin Greenhagen
2 years ago
Allstate Service Department got us in a day earlier than expected and got the truck fixed right up. They also worked with us to get a tough issue diagnosed and we will definitely be back for more work with our trucks. Thanks to Tim and the crew in Service.

  Deepak Saini
a year ago
Excellent service. The final bill came less than the initial estimate which in itself was less than what I was expecting. The diagnosis was spot on. I forgot the name of the guy who helped me, his office was behind the reception desk in the Service building. Thank you.

  Jeremy Lynn
a year ago
Got me in when they could as I just showed up with a typical 579 issue without a phone call Looked at it and ordered the sensor for overnight delivery. Called me as soon as it arrived. Back up and moving within 45 minutes. Unfortunately the sensor went out again the next day. Definitely not allstates fault. New Petes are garbage.

  Will Payne
3 years ago
Great staff and a fantastic service department, took me in even though they were fully booked and got me back on the road in just a couple of days! The prices were good too! This was after my truck spent a week in a different shop in town that didn t fix the problem. Thank you Allstate Peterbilt!

  Richard Petty
2 years ago
If I could give a zero star I would. Coded for throttle position sensor. Without testing the sensor they replaced the entire assembly and taped up some wear spots in the harness. Issue came back. They looked at it again but couldn t recreate the issue. Code came back. In 30 minutes me and our shop mechanic were able to locate the area causing the problem and fix it with a little electrical cleaner and dielectric grease.They killed one set of batteries failing to turn the APU back on and nearly killed 4 more brand new ones failing again to turn the APU back on after being told multiple times.Peterbilt cost: nearly $6,000. Charging $120 each time for shop supplies (some zip ties and electrical tape).Our cost: half hour of labor, 50 cents worth of tape, electrical cleaner and dielectric grease on the harness plug to the firewall.If it were me I would sue for incompetence.

  Null Nuller
a year ago
Tom in service is fake news and the female is incompetent. Was told two weeks ago that my truck would be in the shop this week. I called today and now they re saying probably next week. Every time it s another excuse from this Tom guy. Get the truck done!

  Gary Willis
2 years ago
Absolutely professionals, solid service and great facility, family friendly staff

  Phil Smith
6 years ago
As with many industries, time is money. It rings true more so in the trucking industry than any other I can think of. The folks here are by far, some of the best I've dealt with. Had my clutch go out on me, 120 miles away in the middle of nowhere. Limped it in to Rapid City, and took it to Allstate. Tim in service was nothing short of extraordinary. Got me in right away, even drove me to a hotel where I've stayed while work is being completed. Called and asked if I could catch a taxi to my truck, to retrieve a couple items that I needed, and he sent someone to pick me up! Not only that, he gave me the keys to one of their company pick up trucks, to use while work is being done. Breaking down sucks, no doubt. But it's great to see that some folks realize how stressful it is to a driver, and go the extra yard to accommodate. Wish there were more companies like this. A1!

  Ethan bernstein
3 years ago
The entire staff was friendly and willing to help.Their main concern was getting me back on the road, not charging me ridiculous money and making me wait all day.By far the best experience I ve had at any dealership in the country!

  Blake Andrews
10 years ago
Good people. Broke down and needed a part in overnight. The part didnt make it because of UPS or Fed Ex weather delays. They took a part off a new truck to get us rolling and avoided a 3 day weekend. Helped to make us and our customers very happy. Good Work.

  Pat M
5 years ago
Great customer service, Tim, the service writer was informant and helpful. They got us in the shop and got our AC running again. The tech who sorked on our truck knew what he was doing and exactly how to diagnose our problem. Good shops are hard to find. Thanks.

  Marlin Brandon
2 years ago
This place is open until 10 PM! I stopped by to get a part I needed on a Friday after every other dealer was closed for the weekend. They have a lot of other parts and accessories too. Great place to stop.

  Tony Zambino
2 years ago
I had fallen and was afraid to climb up on my cat walk to change a airline cause im handicapped but still try to be productive.I bought the line at parts(Treated very well) and walked over to service they wanted 120.00....It gave me courage to do it myself try and 5 min I'm done....Pure greed is why I gave the bad rating..